When we were looking for a place for my mom last year, we were so lucky to find Tinley Court! She…read morehas really found a home! From day one, the staff and other residents made her feel so welcome! Everyone who works there goes above and beyond to make a wonderful home for the residents! And not only is the price more reasonable than anywhere else around, all her meals are provided, as well as weekly cleaning. It may not be as slick or flashy as some of the other senior living options in the area, but the genuine love and support she has found there is priceless!

This is such a great place! All meals are catered with healthy choices and great variety. The…read moregrounds are cleans and inviting. Residents have plenty of opportunities for activities, with choices ranging from daily exercise classes to enjoying the library. Tinley Court provides transportation to local stores and other destinations weekly, throughout the year. Additionally, they encourage new friendships and experiences. If you're in the market for a wonderful, warm elder residence, this is definitely a place to consider.

I live out of state and I am responsible for my elderly father's well being; a very challenging…read morerole at times. I urgently needed to find a new home my father and was fortuneately referred to the cottages of New Lenox. The representatives I spoke with were extremely professional and understood my father's needs and my concerns. They were able to immediately begin the transition of care of my father and his dog from his original facility to the Cottages of New Lenox with me being thousands of miles away. He has been in the care of the Cottages for several months now and I am very impressed with the care he is receiving and the staff at the Cottages of New Lenox. His past facilities were slow to respond to issues and were late with his medications or never dispensed them. At the cottages the staff to patient ratio is excellent and I am confidant he is given his medications on time. Communication with the RN and the Executive Director are phenomenal. I am very happy with the staff, the facility and the positive energy they bring to their work. Thank you all for what you do!

Someone who really cares... that's what you get at Arden Courts in Hazel Crest. They are helpful,…read moresupportive, caring, and go the EXTRA mile! This past weekend, they offered a "Prom", I didn't have a dress for my great-aunt. Nicholette found a dress and someone on staff curled her hair. They are worth their weight in gold!

My mom had great care at Park Place rehab and now stays at the independent living. It is very…read moreclean and they have a lot of activities. The staff is very welcoming and the food is good. There is a nice variety of options for dinner.

My father is currently a patient in the skilled nursing rehabilitation facility which is amazing…read more He needed further rehab after a stroke; he spent 2 weeks in Acute Rehab but needed more time and care prior to returning home. The small 2 story rehabilitation center is truly wonderful. Erin Kelley the Admission Director is extremely helpful and sent me a detailed email prior to my father being transferred with all the names and phone numbers of essential personnel that i needed. She included his room number along with his new phone number. Also, all the therapist are great. Overall, an amazing place and experience.

Great place to get physical therapy. The PT's do an amazing job. I've been a cna here 15 years and…read moreI love what I do, I care about our residents and I really enjoy watching them regain their strength and independence. It make every minute worth the work. ​

mother broke her leg. Nursing was great but staff was terrible. No communication for other…read moreshifts. We asked for a uti check and never happened. They said they did it but was compromised. Really. Asked about medication and getting false reply's. Also getting calls during the midnight and very morning because of issues. What am I do do when place is closed. rn s lies stating she ate when she didn't. Why no valid communicated to family? Very upset with service. Also dr Sing seems useless has no time for proper exams and communication with family.

My husband was in Assisted Living at Hartsfield Village for 13 months before he died. He chose to…read morestop treatment for his colon cancer and to let himself die. It took 13 months and it was during that time he wasat Hartsfield Village He and I were pleased with the comfort care he was getting. The dining room and sitting rooms were attractive and pleasant and there were occasional musical programs. Everyone was supportive and pleasant. This was 5 years ago, and I don't know if there have been negative changes since.

PLEASE READ ALL THESE NEGATIVE VIEWS BEFORE YOU GO IN THERE. I was in the rehabilitation section…read more Absolutely horrible experience at this place. I was there for 7 days of hell. I had a major spine surgery and was not able to get out of bed for at least two days. When I needed to use the bathroom, I turned on the nurse's alarm and no one came and 30 minutes passed. And I ended up urinating in the bed at three different occasions due to no one coming to help me. I just feel as an adult, and you're urinating in your bed that it is just a disgusting feeling. That should have never happened!!!! I gave them plenty of time to come and help me. At one time it was a forty five minute wait, and still no one came. I ended up urinating in my underwear and in my clothes, and so I had to put those in a bag for someone to help me with my laundry. Well that's another story, after a week of being there, I had a full bag of laundry. Every time I asked one of the aides, is anyone going pick up my laundry and they said, let me check and they never came back. So I had to leave my laundry sit in my room. Finally, I ended up giving it to an aid tossing it out into the hallway to her and asking her to take that to laundry. I had my name and my room number written huge, in black marker on both sides of the white bag.Well, needless to say, my laundry got lost!!! At that point I only had one pair of underwear left because I had limited amounts of clothes there. I had nothing to put on because everything was dirty. I tried my best to find out where my clothes were. And why they weren't coming back and went through many channels of talking to people. And nobody was able to help me or find my laundry when I finally went home after 2 days of being home. I called and talked to the administrator and inquired about my lost laundry bag. She said she would look into it. I did not hear from them. After another day, I called back .And they said, oh, we found your laundry. Well, I was surprised, and I asked them to please send it back to me and they insisted I should come and pick it up.Well, this is an hour away from my home.And I still wasn't driving due to my surgery and I told them I cannot. After practically begging them, two days later they sent someone to drop it off to my doorway. The worst part of the stay that there was... I was an extreme pain. I knew the pain medicine had to be given to me by a nurse, not by an aide. I knew I had a wait till specific time to get my medicine. So when that time came, I pulled the buzzer and the aid came about a half hour later, and I asked her for my medicine, and she said she'll get the nurse well about a half hour after that, the nurse brought me my medicine. So by then, it was an hour later. There were times that so much time passed that I was in tears.So I wobbled down to the end of the hall at nurses station three times during my stay and ask them for my medicine.Because no one came to answer my calls. When I got to the nurse station, they all looked at me like I was nuts.Why am I in the hall. I explained that i've been trying to get someone for over an hour. But when I got to the nurse station, I realized they were all just standing there talking.One person was on the computer. There's something very wrong with that picture!! I do not recommend this place at all! There are so many other things that had happened. I could not wait to get out of there! For any older people that are not understanding the way they are being taken care of and not able to speak up. But to just lay there and hope that they get help, that's bad. I would hope that a family member would be able to step in. Please do not go here.

StoryPoint is one place that shows they care. They are not just about saying what you need to hear…read moreto rope you. I found them nothing but kind and helpful , and I'm betting you will too. From the front desk crew, to Dawn who toured us, to the CNA's and nurses, everyone is happy to help with great kindness. Come take a tour and believe what you see. Some places show you their awards, this place has smiling, happy residents as a evidence of their excellent staff and environment.

What a beautiful community! Everyone from the front desk, to the care team to the housekeeping,…read more staff are amazing! There is a reason this community has a waitlist in an area with tons of senior living options. StoryPoint has a reputation for being the best, and StoryPoint of Schererville is a perfect example of why that reputation exists. The community itself is stunning. The apartments are spacious, well maintained, and accessible. The food is great. The quality of the care in memory care and Assisted Living is exceptional. Now their independent living even has the availability of 24/7 care onsite for emergencies or regularly scheduled needs. This is an active Senior Living Community that feels like a family. There are activities for everyone every day. Whether you are a crafter, a musician, an animal lover, a baker, a gardener, a happy hour connoisseur or an exercise enthusiast there is always fun to be had! The life enrichment team does an excellent job of ensuring that there is never a dull moment. The leadership on site go out of their way to keep an eye on the residents to ensure they are safely aging in place. If you are in the market for senior living, I suggest you get in on the waitlist and the fun!

A relative was moved to another unit after a fire near theirs. Remediation took over 6 months…read more They have returned their original unit but now have an insect (roaches?) infestation. We recently visited and found roaches and their debris all over the kitchen. We cleaned as much as we could, and advised management of the situation. In 3 weeks, we've contacted them 2 - 3 times and nothing has been done. There is a person scheduled to clean weekly and they see and say nothing? We sent in our own exterminator, he was treated rudely by the staff. Really? Not acceptable.

What was once a 5-star, beautiful facility with accommodations for independent living, assisted…read moreliving, and memory care has deteriorated into a 1-star, unsafe, unsanitary, and poorly managed, pest-infested community where seniors are treated with disregard and disrespect by management. * Management - The Executive Director is unfit and unqualified to work in a senior living environment. She consistently communicates with residents in a rude, dismissive, and condescending manner, seldom engages with residents, avoids addressing legitimate concerns, and demonstrates a clear lack of compassion or professionalism. Her leadership has contributed significantly to the overall decline in morale and quality of life for residents. * Theft from resident apartments - Multiple residents have reported missing items from their apartments. Concerns brought to management have been ignored or dismissed, leaving residents feeling unsafe and unprotected in their own homes. * Bed bugs, roaches, and ants - This became a recurring problem throughout the building after management allowed the garbage chute to remain backed up from the fourth floor to the ground floor for two weeks. Despite multiple complaints, management failed to act, claiming a part needed corporate approval. Corporate approval delays prevented timely repair. It was repaired only to break again a few weeks later. Infestations have continued despite repeated extermination treatments in my apartment and in apartments on every floor. This has created unsanitary and unsafe living conditions for residents. Many residents have had to discard mattresses, sofas, and other furniture due to this problem. Others have been forced to temporarily move out until it was safe to return. Several residents have suffered bed bug bites as a result of these ongoing infestations. This neglect from management has made it extremely difficult for residents to feel comfortable and secure in the building and in their apartments. * Outdoor walking path - The path used daily by residents for exercise remains obstructed and unsafe. Despite numerous requests, management has failed to remove debris or address low-hanging branches that make the walkway difficult to navigate. Pool - The pool heater has been broken since July, preventing residents from enjoying activities such as water aerobics. Despite repeated complaints, management refuses to spend the money to repair the heater, denying residents this important opportunity for physical exercise. * Activities - Activities that were part of the enticement of moving to this community have now been assigned to residents to handle themselves, rather than being organized and managed by staff as in the past. Residents are also responsible for setting up and taking down chairs, tables, and other equipment after each activity. * Washer and dryers - With two laundry rooms on each floor and several machines available, residents should not have concerns about doing laundry. However, very few machines work, and there is rarely a washer and dryer functioning at the same time. Seniors are forced to search other floors only to find those machines broken as well. Management has been informed repeatedly but has not responded or made any effort to replace the machines. * Communication from outside the facility - Family members of residents are restricted from communicating with the Executive Director or other staff to obtain answers regarding the care of their loved ones. The main phone line at the front desk often rings with no answer, or when answered, calls are purposely disconnected. * Lease - Residents were given a new lease to sign; however, when requesting a copy, they were told they would receive it soon. The leases sat on the Executive Director's desk awaiting her signature while residents were told she was "too busy" to handle it. It took four months before I finally received a copy of my lease, raising red flags about hidden violations or altered agreements. * Thermostat/Heat - The building cannot regulate heat properly, causing extreme temperature fluctuations throughout the day and night. When residents raise concerns, management's only guidance is to "open a window" if they get too hot, creating uncomfortable living conditions for seniors.