Both my Aunt and Uncle spent time in their therapy. They both did exceptionally well with their…read morerehab, they enjoyed the food and loved the staff. Eve the activity aide was one of their favorites, made them both feel special.

My 100 yr old mother was just transported from the hospital to Victorian Village rehab. I've called…read moremultiple numbers multiple times to see where my mother is and no answer. Laura originally transferred my calls only to get their voicemail. When I tried to call Laura back, she would disconnect my calls. as a result, I called the social worker from the hospital to see if I can move my mother to another facility.

Stephanie, Shannon, Katie ,Tonya and Lindsey are the best at what they do ! I've been a part of the…read morecommunity longer than anyone. I'm not taking anything away from anyone else commended for their dedication, efforts , work ethic , care and dignity that they give to each and every resident of Grace Point Place . I want to give them their flowers while they are still here. I'm here to celebrate these ladies they are/were the best that Grace has ever had. Kuddo's Ladies . Thank you from not only me but others as well. Job well done

Grace Point Place has been my 95 year old dad's home for over a year. My dad has dementia and I…read moretried having him in my home, and neither of us was successful. The staff are always very friendly and are always happy to see my dad. My dad is very lively. I have seen the wonderful staff, sing dance and lately take him on outings. Latrice is in charge of resident outings. She has been gracious enough to allow my dad to participate in baseball outings and now takes him bowling. My dad was a great bowler. He may not remember that evening that he bowled in the morning, but in that moment, the joy was there. I am so grateful for these kind-hearted souls that have made this their life passion. Thank you, Latrice and all the Grace Point staff, for taking such great care of my Papi.

My father was at Peace. They claim that this facility will take care of all the clients needs. To…read moreage in place.Independent, Assisted ,and Memory Care living.However, they were unable to provide the care my father needed. He started out in independent care and quickly deteriorated to needing more care. He was given 48 hrs to find somewhere else. Despite our having paid our money they said they could not provide care.We were burdened financially to pay for another facility.They threatened to have a court appointed guardian, they allowed unauthorized personnel into his room. They kept the money for close to 4 years after he left. My mother was at another facility when she passed we received the monies in less than 1 year. This place uses families that are in precarious positions desperately looking for guidance and in our case we received none.

My Mom lived in Independent Living for over 7 years. She loved her time there and enjoyed having…read moredinner with friends every night! She exercised every day in the staffed Exercise Room, loved visiting the Library and participated in some of the many scheduled events and activities. It was comforting to us that she was being checked on and had people around her that knew her and cared about her. As a family, we truly enjoyed Peace Village as well. We often went and had lunch with her in the Bistro / Dining Room and visited in the Common Areas when we had a larger group. She received great care when she had to go to Assisted Living and eventually Memory Care. The CNA's and staff were kind and caring and truly saw to the needs of my Mom.

We recently had to find a skilled nursing facility for my 65 year old dad who was suffering from…read morecirrhosis of the liver and a multitude of other issues. The search was terrifying...every single place had at least one horrible review. A family member who works at a law firm with lawyers who deal with nursing homes highly recommend this place. I can see why! Within 12 hours of being there my dad had a meeting with an occupational therapist and a few hours after that he had a session with a physical therapist named Daniel. He had my dad up, walking 10 to 15 ft with a walker...something he hadn't done in almost 2 weeks. We were very impressed. They were focused on getting him better. As with any situation, I would recommend asking as many questions as possible, double checking with them, and keeping up with ur loved one's progress, but after the first night I was confident that my dad was in the right place for his recovery. Unfortunately, my dad was only there for 1.5 days before his kidneys got so bad that he had to return to the hospital....all due to problems that we knew could end his life soon. He passed away a few days later. All in all, ManorCare West was highly recommended to us, and we would recommend it to anyone else in our situation.

i was a patient at Harmony and left at the end of March, 2025 after staff had tried to delay my…read moredischarge unnecessarily for 2 weeks. My care there was adequate but with confusion about diet and medication often from the nursing staff. My doctor verified multiple times that I was to have a diet increase as I had lost roughly 100lbs and was denied adequate food. I was denied physical therapy of any kind and told that my insurance did not approve it. I was left there to die.....but I did not. On March 6th I was notified that there would be an additional patient sharing my room. This patient was Derk Ball and was brought in with his sister. The staff installed a bed but I do not recall a phone nor call button and the room was not ready when Mr. Ball arrived. I overhead and was told that he was brought in from Palos Hospital having undergone a biopsy of his lower back and suffering from Pneumonia. There was a minimal amount of care done to ensure that he was made comfortable or had adequate oxygen. He was not receiving fluids or nutrition and after his sister left was basically ignored by all staff other than to check vitals. Several times I heard the nurses comment that he was removing his oxygen tube from his nose and had it in his mouth. Food was brought to him, it went untouched and his tray was removed. On Friday night I commented to the nurse that he had not had food all day and nothing to drink and offered her to give him my milk. To my knowledge he had not had any nourishment all day. On Saturday morning Mr. Ball was awake partially and had a male visitor and by Saturday afternoon and into the evening he seemed to be asleep. Food was brought but removed shortly thereafter and other than a bed check or to check for vitals, Mr. Ball was ignored throughout the rest of the day and evening. Late into that evening the attending nurse seemed rather unprofessional in making comments to the CNA about subject matter that I found to be offensive. This escalated to the point that when they were changing Mr. Ball she began to make comments about his genitals and very off-colored remarks directly at him. The CNA was laughing histerically which only encouraged her cruel behavior. She then commented that he was sucking on his oxygen tube and that it goes into his nose and not his mouth. Mr. Ball was not vocal and did not seem to be lucid. At this point I was able to get myself out of bed and into a wheelchair and after she left the room I went into the hallway and notified the nurse that he had not had anything to eat nor drink since he was there. Her response was vague and basically that if he doesn't eat they remove his tray. Sunday morning I was awake from most of the night and the nurse checking in that morning was told by me that again he had not had anything to eat. Our breakfast came and I told the nurse to give him my milk which she brought to his tray. Mr. Ball did not seem awake for the rest of the day. After lunch came and went I again told the nurse that he has not had anything to eat. Late into Sunday evening the attending CNA did a bed check and said hi to me and was very pleasant. She went over to check on Mr. Ball and left his side of the room after less than a minute. She said goodnight to me and left. Within about an hour the nurse coming onto her shift was doing her bed check and we exchanged a few words and she proceeded to Mr. Ball's side of the room. After only a few seconds she ran out of the room and I knew something was wrong. The scene of this became very frantic, very quickly with multiple alarms and multiple people entering the room. A cart with life saving equipment was wheeled into the room as staff attempted life-saving procedures. The CNA who had last checked on Mr. Ball prior to shift change was present but admitted several times that she did not know what to do. She said that she did not know how to perform chest compressions. I was in my bed and because of multiple people in the room I was unable to leave. I heard mention that paramedics were on the way and one of the nurses got me out of bed and ushered me down the all to the lunch room area. It was very cold so I stayed in the hallway. By this time some of the patients that were mobile came out of their rooms out of curiosity. The paramedics arrived and assisted in the life-saving measures of Mr. Ball. The head first responder kept asking who was in charge and what was happening. After life-saving measures for Mr. Ball failed this paramedic started to become loud and was yelling that nobody seemed to be in charge and that there were needles left on the window sill and he tried to put them in the sharps box and it was full. He demanded multiple times to know who was in charge and what was going on at this place. He blatantly stated that they were not removing the decedent and to call the medical examiner's office immediately. He left in utter disgust over what he had witnessed.

It's a little bit older facility but is clean and the staff is outstanding. They are so kind,…read moregentle and patient. If your loved one needs this kind of care, I would recommend Sunnyvale.

My mother moved to Sunny Hill after a stay in the hospital. She could not do much of anything when…read moreshe left the hospital. She went to therapy 5 days a week. She would always ask when she could have her own room. I continually told her when she gets stronger she could have her room. ( they actually have a waiting list ). After 100 days of physical therapy a room just so happened to come available. She was over joyed with her new room and her pictures on her walls. She loved showing them to anyone that would come to her room. One of her doctors said at one time she is a very complex patient. You name it and she had it. After many years of in and out of the hospital, she called Sunny Hill her home. She got sick and had the flu and pneumonia. It was just too much for her and she passed away. Sunny Hill and all of their staff and terrific. From management to cna to nurses. All were great. I would strongly recommend Sunny Hill. It's a Hidden gem. Really check it out if you have a loved one that is needing extra care. Thank you Sunny Hill for everything you have done for my mom.