NIGHTMARE AT PORTER PLACE As a nurse for 20 years, I must…read moreadmit that Porter Place is the most poorly ran facility I have ever encountered. I refuse to allow another family to go through what my mother and I experienced at Porter Place without A WARNING. My mother WENT THROUGH HELL and dealing with the staff took up so much of my time and effort as a nurse and her Advocate that I felt as if I worked at the facility. ADMINISTRATORS AND LACK OF OVERSIGHT: The top administrators, the executive director, Yosanne W.; the director of nursing, Kathyrn P.; and the ADON, Charli M. are not committed to providing quality care, nor do they have the experience and knowledge of what that actually looks like. I know this because after numerous complaints on the lack of quality care my mother was receiving, the subpar care continued over a period of months. After I placed a camera into my mother's room, I found out that the lack of care was worse than I thought. The caregivers were not even providing basic care to my mom. They were not cueing or assisting her with her morning ADLs - washing her face or brushing her teeth. Oftentimes she was not receiving her showers or even asked if she wanted one. I was nice enough to label my mother's dresser drawers to make it easy for the staff to help Mom get dressed in the morning. Yet, some caregivers omitted her bra, wig and some days her socks. When I repeatedly mentioned this to the DON, her response to me was, "Well, I have relayed this information to the staff, it is on them to follow through!" Say what?!? You mean to tell me that a person can come here, and get paid for not doing their job? Of course, I received no response. I have also witnessed the caregiver staff walk around with ear pods in their ear, listening to music, talking on the phone, arguing and cursing to whomever is on the phone while working. I have had to tell one young lady to turn her music off as she had it blaring on her phone while trying to help get my mother dressed. HIGH TURNOVER ALERT: The staff turnover rate is extremely high. As a nurse who has managed a facility myself, huge staff turnover is a telltale sign that something is wrong with the administration. My mother lived at Porter Place for 14 months and 90% of the staff has changed multiple times, including the top administrators mentioned above. Yosanne and Kathyrn are new and Charli recently left the facility. This very expensive facility will hire anyone off the street to work as a caregiver, mostly "unqualified and with no experience." In fact, Porter Place does not require their caregivers to be Certified Nursing Assistants (CNAs) which is ridiculous. Families pay a premium for their loved one's care and they hire high school grads and other young people with no experience and provide them with 3 days of "on computer" training to take care of our loved ones. Dementia/Alzheimer's residents require specialized care from employees who are specifically trained to handle different types of behaviors; and, who are capable of patience and professionalism. Most of the nurses are new LPN grads and PRN or as needed nurses. The few good nurses they had when we first moved in, left. When asked why did they leave, their response was they could not take it anymore. The top administrators' haphazard way of running a facility is bound to run the best employees away. PLEASE BE ADVISED: Porter is very expensive as they have multiple levels of care. If families are paying $8,000 - $10,000 a month, we deserve to have qualified and vetted personnel working with our loved ones. I found out through another nurse that Porter Place doesn't even bother to check references of their newly hired staff. She was hired on the same day as her interview. This is one of the reasons for the huge staff turnover. They will hire anyone who needs a job and when that person finds something better, they quit. LACK OF CONTINUITY: Every morning, my mother had a different caregiver in her room. There is no continuity of care and to make it worse, the regional manager, Nick T. told me it doesn't matter because they have dementia. LEVELS OF CARE OR A HOLE IN YOUR POCKET? Porter will accept your loved one at a lower level of care to get you moved in, and in a few months, they will go up on the level of care claiming that your loved one is requiring more of their staffs' time. They use a point system. The more points the more money and it is all subjective as the ADON or DON decides how many points to give your loved one. It does not mean more staff is on the schedule, only that your loved one requires more attention or redirection. For example, your loved one may have to be told to come and eat dinner 3-4 times as opposed to one time. They will use any excuse to charge more money. The point system is designed to nickel and dime you into the poor house. I will try to continue my review.

Below you will see my previous review of Porter Place before Tamika, Laporsha and Charli left…read more Since their departure, this place has turned to garbage. I loved this place for my mom before. She had exceptional care from so many and all management and staff knew her and me. Now you walk in and it's like night and day. There are still some phenomenal staff who should not go unappreciated (Bre, Porcha, Dell, Mercedes, Alexis, Dawn, Tamika, Mariah, Kiana, Keesha, Aneidra, Jomiece, Brittany, John - spelling could be wrong and I apologize). These people will go above and beyond. As far as the others - it's a paycheck and their behavior shows that. They don't care about the residents or the family members. My Mom was on hospice and her final days there were miserable for her and me. I spent day and night to be with her. The lack of compassion and humanity is overwhelming. The lack of professionalism is mind blowing. "Attitude reflects leadership" and let me tell you from personal experience, it shows! I would never recommend this place to anyone and it's heartbreaking because this place used to be a place of peace for me, knowing my Mom was so well taken care of. It changed. It showed. I hope they learn from this and make the appropriate changes for the resident's sake and their families. Original post...how things changed..... Where do I begin on how incredible this place is. My Mom started to decline and I had to make a tough decision on what to do next. I met with Kelly to go over options and tour the facility and attended a free support group for families at the facility. It was a perfect match from day one with Kelly, Brittany up front (now promoted), and meeting with Tamika during our in home assessment. I cannot say enough about Nurses Bri, Keesha and Aneidra. Porsha is a gold star who is always there; whether on a unit or up front. Dawn up front is my son's favorite person to see and she always has a special treat for him. Tori has gone out of her way to make my Mom comfortable on numerous occasions and Danielle (god love her) always ensures my Mom's room is clean and picked up. Those not named are such as special as the others but I'd be writing all day. If you're looking for a place where staff truly care - this is it. Also, Laporsha - thank you for stepping up into your head role. You're killin it!

Really great company to work for the clients are really nice and friendly the company have really…read moreflexible hours for the employees .

From the owner: Your Trusted Local Home Care Agency - JAC Care at Home is your premier home care agency for…read moreseniors, adults, and those needing specialized or personized care. We offer flexible in-home services to fit every need, from medication reminders and light housekeeping to meal preparation and companionship. Our caregivers are carefully vetted, ensuring the highest standards of safety and care. Discover the difference personalized care can make for your family.

Great doc! I highly recommend him for a PCP. He cares for your best interest and always listens to…read moreexactly what you need

From the owner: Rakesh Chugh, MD provides urgent care and other medical services for adult patients at his private…read morepractice in Tinley Park, Illinois. Dr. Chugh takes pride in being able to offer patients high-quality, highly personalized care as a solo practitioner, along with continuity of care. Patients can count on being able to see him at his practice or the hospital for treatment. Dr. Chugh is dedicated to helping patients enjoy optimal physical well-being by ensuring that they receive exceptional care that goes beyond managing medical conditions or treating symptoms. He also provides patients with the tools they need for a long, healthy life, including nutritional advice. Dr. Chugh earned his medical degree from Dayanand Medical College and Hospital in Punjab, India in 1989. He then went on to gain experience and improve his skills and knowledge with an internship at University of Illinois Hospital the following year and a residency at St. Francis Hospital in Evanston, Illinois in 1993. In 2000, Dr. Chugh established his private practice in the Chicago Heights area, and he also lends his expertise to local hospitals by serving as medical director at Vitas Hospice Program 37 and Vitas Inpatient Hospice Unit. Dr. Chugh is a Board-certified physician with the American Board of Internal Medicine. His professional affiliations also include being a member of the American Medical Association and a member of the American College of Physicians-American Society of Internal Medicine...

My experience was similar to Jim's review. Our mother moved in with us and we were trying to figure…read moreout her schedule and let Jackie - the owner - know we would need to adjust her schedule as we got things sorted out. She said that was not a problem and promised us that she was just a phone call away. We left that meeting very hopeful. We rarely could get her on the phone after that day and her scheduling team had a big issue following through with requests for a schedule change. I even emailed them a proposed schedule using the email on their website. They never got it and didn't know where my email went; they assumed it went directly to Jackie but weren't sure... When I did finally get ahold of Jackie (calling the number on the invoice) she promised us twice she'd get a schedule to us by the end of the day. She didn't. Nearly a week passed with us asking her a second time to provide an update -- again she promised she'd get back to us by EOD. She never did and never even contacted us to say she needed more time. It was just *silence.* When we let them know we were terminating our service, Jackie was defensive and confused. It was a truly wild experience. I'm giving them two stars because the person they did set us up with for a few days each week was good. She just didn't have bandwidth -- and I don't think Pink Angels is staffed to be anywhere as flexible or accommodating as they promised.

If only it were possible to give lower than a one-star review. I don't know where to start; the…read moreservice was deplorably bad. My first clue should have been when the company owner, Jackie, showed up at our house driving a Maserati. At our first meeting, I was promised the moon and the stars; I was told the schedule is as flexible as I needed it; if I needed anything, Jackie is only a phone call or text away 24/7. After that meeting, I was never able to speak with Jackie again. Instead, she has a staff of family members who incompetently complete all of her work. When I would ask to talk with Jackie, I'd get the excuse that she was too busy or in a meeting. When returning my calls, they would consistently call my mom direct, which did nothing but confuse her; when I expressed my dissatisfaction with the service I was receiving, they canceled on me altogether with no notice at 4p on a Friday. I was left caring for my terminal mother until I could find another care provider. Palos Hospital's hospice service recommended Pink Angels, and I accepted their recommendation without question; well, lesson learned. I've reached out to the hospital to let them know about our experience and ensure they never recommend them again. We went with a company called Home Instead, and they were the most caring and compassionate people I've ever encountered. I wish I had gone with them in the first place.

Our family has been working with Ralph from Eva's Home Health Care. Ralph has been very helpful…read moreand informative. He send us some caregivers to interview and we feel they will be a great addition to our family. He was able to send us candidates within a couple days since our need is time sensitive.

I was very specific about the days and hours needed and they assured me they had caregivers…read moreavailable. Scheduled an interview with a caregiver, Barbara. The days and hours worked for her until she left the interview. Then apparently "we had a small problem". She wanted 4 days and 6 hours a day at $25.00/hour based on what she "saw"???? I asked what she saw, apparently the house was a mess??? It's a condo and I know it wasn't a "mess". Sorry Barbara and Eva's, there are other agencies out there.