We recently had to find a skilled nursing facility for my 65 year old dad who was suffering from cirrhosis of the liver and a multitude of other issues. The search was terrifying...every single place had at least one horrible review. A family member who works at a law firm with lawyers who deal with nursing homes highly recommend this place. I can see why! Within 12 hours of being there my dad had a meeting with an occupational therapist and a few hours after that he had a session with a physical therapist named Daniel. He had my dad up, walking 10 to 15 ft with a walker...something he hadn't done in almost 2 weeks. We were very impressed. They were focused on getting him better. As with any situation, I would recommend asking as many questions as possible, double checking with them, and keeping up with ur loved one's progress, but after the first night I was confident that my dad was in the right place for his recovery. Unfortunately, my dad was only there for 1.5 days before his kidneys got so bad that he had to return to the hospital....all due to problems that we knew could end his life soon. He passed away a few days later. All in all, ManorCare West was highly recommended to us, and we would recommend it to anyone else in our situation. read more

i was a patient at Harmony and left at the end of March, 2025 after staff had tried to delay my discharge unnecessarily for 2 weeks. My care there was adequate but with confusion about diet and medication often from the nursing staff. My doctor verified multiple times that I was to have a diet increase as I had lost roughly 100lbs and was denied adequate food. I was denied physical therapy of any kind and told that my insurance did not approve it. I was left there to die.....but I did not. On March 6th I was notified that there would be an additional patient sharing my room. This patient was Derk Ball and was brought in with his sister. The staff installed a bed but I do not recall a phone nor call button and the room was not ready when Mr. Ball arrived. I overhead and was told that he was brought in from Palos Hospital having undergone a biopsy of his lower back and suffering from Pneumonia. There was a minimal amount of care done to ensure that he was made comfortable or had adequate oxygen. He was not receiving fluids or nutrition and after his sister left was basically ignored by all staff other than to check vitals. Several times I heard the nurses comment that he was removing his oxygen tube from his nose and had it in his mouth. Food was brought to him, it went untouched and his tray was removed. On Friday night I commented to the nurse that he had not had food all day and nothing to drink and offered her to give him my milk. To my knowledge he had not had any nourishment all day. On Saturday morning Mr. Ball was awake partially and had a male visitor and by Saturday afternoon and into the evening he seemed to be asleep. Food was brought but removed shortly thereafter and other than a bed check or to check for vitals, Mr. Ball was ignored throughout the rest of the day and evening. Late into that evening the attending nurse seemed rather unprofessional in making comments to the CNA about subject matter that I found to be offensive. This escalated to the point that when they were changing Mr. Ball she began to make comments about his genitals and very off-colored remarks directly at him. The CNA was laughing histerically which only encouraged her cruel behavior. She then commented that he was sucking on his oxygen tube and that it goes into his nose and not his mouth. Mr. Ball was not vocal and did not seem to be lucid. At this point I was able to get myself out of bed and into a wheelchair and after she left the room I went into the hallway and notified the nurse that he had not had anything to eat nor drink since he was there. Her response was vague and basically that if he doesn't eat they remove his tray. Sunday morning I was awake from most of the night and the nurse checking in that morning was told by me that again he had not had anything to eat. Our breakfast came and I told the nurse to give him my milk which she brought to his tray. Mr. Ball did not seem awake for the rest of the day. After lunch came and went I again told the nurse that he has not had anything to eat. Late into Sunday evening the attending CNA did a bed check and said hi to me and was very pleasant. She went over to check on Mr. Ball and left his side of the room after less than a minute. She said goodnight to me and left. Within about an hour the nurse coming onto her shift was doing her bed check and we exchanged a few words and she proceeded to Mr. Ball's side of the room. After only a few seconds she ran out of the room and I knew something was wrong. The scene of this became very frantic, very quickly with multiple alarms and multiple people entering the room. A cart with life saving equipment was wheeled into the room as staff attempted life-saving procedures. The CNA who had last checked on Mr. Ball prior to shift change was present but admitted several times that she did not know what to do. She said that she did not know how to perform chest compressions. I was in my bed and because of multiple people in the room I was unable to leave. I heard mention that paramedics were on the way and one of the nurses got me out of bed and ushered me down the all to the lunch room area. It was very cold so I stayed in the hallway. By this time some of the patients that were mobile came out of their rooms out of curiosity. The paramedics arrived and assisted in the life-saving measures of Mr. Ball. The head first responder kept asking who was in charge and what was happening. After life-saving measures for Mr. Ball failed this paramedic started to become loud and was yelling that nobody seemed to be in charge and that there were needles left on the window sill and he tried to put them in the sharps box and it was full. He demanded multiple times to know who was in charge and what was going on at this place. He blatantly stated that they were not removing the decedent and to call the medical examiner's office immediately. He left in utter disgust over what he had witnessed. read more

I want to thank the staff for helping me take care of my mother! I appreciate how considerate and compassionate they are with my mother. I especially like to give a great Thank You to Tamika in HR. That is her role but she goes above and beyond the call of duty. This transition for me and my family has been very difficult. When I walk through the doors she always offers a sense of peace. I am grateful that she assist me with my request and make sure that it is done. I know that nursing homes usually have a hard reputation of challenges but this has been the 1st time I can be thankful for the support especially from Harmony! Thanks to the receptionist, nurses, nurse assistant, social services, nutrition, cleaning staff and top A1 therapy team!!!!! read more

Staff is very nice to my mom . The place is clean, smells good, nurses are attentive, therapists do a good job.

Harmony what do I start this place sucks I mean the staff is horrible from the nurses to the CNAs I cannot even imagine if you had a loved one here they treat them so bad they feed them cold food they have no regards to what their needs are they don't answer call lights and they make them wait hour on end just for assistance if it was up to me I wouldn't recommend this place for no One if I ever have to come back here I'm going to tell them just leave me at home and let me die. And if you're smart you would never send your loved ones here no matter how much they stress you out. But I can say one thing about Harmony is that they have a great activities person by the name of Miss Laverne she makes activities lively and very fun to be at. They need to keep her she's an asset to the team. read more

My father recently did inpatient rehab at Harmony; he stayed for about 6 weeks. We cannot thank the staff & caregivers enough for literally getting him back on his feet. Their kindness & compassion is matched by their knowledge & dedication to patients' care. It was a scary time in our family's lives & Harmony helped make everything better. We are so grateful to these amazing & caring professionals!! read more

Special thank you to Pat and Arthur from OT/PT for always helping me regain my strength. Thank you so much to Imani from wound care department for always providing me with the care. Thank you so much to Harmony Palos Heights team ! read more

Horrible place ! It is clean , some nice nurses . But they are understaffed ! Basic common sense things are missing ! Husband fell out of bed . Patient across the hall had to help him call for help by yelling . But no one called to tell me he fell or was sent to the hospital ! He called from the er! No signage saying he was a fall risk ! And way to much to add ! read more

Awesome hidden gem!!!! Large amount of food for the price and what a selection!!! Hibachi too!!!

My mom was admitted to Manor Health (West) due to advanced dementia and dehydration and let me tell you....Dagne, the swallowing specialist had her eating and drinking the next morning! She is a knowledgeable and faithful professional who literally wills her patients to life! I have found the nurses to professional and caring as well in spite of their tremendous workload. They really know how to work as a team and support one another in giving care to the residents. I must mention Katisha, Latoya, Stan, Millie and Omar for the gentleness with which they care for my mom; she has a ways to go, but it's refreshing to see her interact with people who really care for her. Thanks also to Teandrea in the kitchen, who always gives me ginger ale at my request for my mom, no matter how busy she is and to Teandria at the front desk who always greets me with a warm smile and positive energy. read more

It is very sad to have a loved one deal with slow response times by staff, short staffed facilities, and broken communication lines. Unfortunately, a family member check in here 2 weeks ago. Since then, "the phone lines are down and are being worked on." In most cases, who cares about a landline. If you think about the aging population of a facility such as this, this may be one of a few places where phone lines are crucial!. Also, there is no panic button visible or at arms reach for a patient. There have been several times now where my family member has been unable to get in touch with staff. We put a complaint in almost daily about all these issues. In the middle of a pandemic, part of the staff is perhaps careless, or simply overwhelmed and short staffed. Based on the condition of the facility, I assume overwhelmed. Their fix? 1 landline for each floor, and the "concierge " will take the phone to the individual. Please, avoid bringing a loved one here. The level of frustration will only make you sick yourself of stress. read more

If I could give this rehabilitation a zero star rating I would. As a former employee I will be pragmatic in my way of saying that this facility has a poor attitude towards complaints of employees. I had a situation in regards to a night nurse and a night shift CNA in the dementia unit who only wanted to be there to get a cut checked from this facility. The night nurse would switch assignments for CNA's in the name of favoritism of other employees and would have sets of patients changed an hour into shifts to help other cna's to adjust in their way of doing this daily working tasks. Had one occasion where a night CNA who's mother also works at this facility left dementia patients incorrectly in their dry briefs, specifically patients who are hard hearing and more difficult to move. Come morning of the two patients who were targets by this lazy CNA, patient couldn't handle their body waste stench and started throw their waste on the ground. Upon the night nurse seeing this she changed my set of patients, (after I had already taken care of the first victim of that night CNA), to care for this patient after she told me that the way the set was made was because it was not to be altered. When I brought my complaints to the day shift nurse she did nothing to tell managing nurses and directors. Very improper and rude just one occasion of many people who work here without patients care in mind first. read more

Thanks for always taking such good care of my dad ! My grandmother was here years ago...my best friends grandmother and uncle....everyone did everything they could to make everyone happy and comfortable read more

I work here through an agency on a part-time basis. The employees are, for the most part, very cooperative and upbeat, making for a great work environment. They treat residents and other workers like family. read more

My Family (i.e. Siblings) and I hold nothing but Praises for Manor Care of Palos Heights-West. We would HIGHLY recommend this Facility for someone who needs quality, skilled Nursing care. Our Mother was admitted to the Facility in September. As there were no Medicaid beds available on the 2nd Floor, (long-term), she was unable to stay. While our Mother was there, with all the aspects of care, that she needed, the Nurses, Medical staff and Support staff took very excellent care of her, daily, round the clock! Everyday, we had nothing but peace of mind! THANK YOU SO MUCH Erica (Admissions) Julie H, Lynn (Social Services), Yasmin (Nurse Mgr, and your Nursing/Wound team). ~ From the Family (the children) of former Resident in Room 105A, then in Room 121B. read more

Poor excuse for nursing home. I stayed there for ten days. I tried to leave but some how the fax machine was out of order. I was held hostage for 4 more days until I made it known what a p.o.s. nursing home I was in. Terrible food beds that fell apart , urinanls left full for over 8 hours..staff that could care less about the patients . I wouldn't put my dog in there much less an elderly relative. STAY AWAY FROM THIS DUMP. read more

Everyone from the administrator, Ms.Avelino, to the nurses and ancillary staff was nothing but accommodating and professional. If you are thinking about placing your loved one in an extended care facility, please consider this location. read more

I wanted to take this opportunity to express our gratitude for your staff and your facilities. Dad was in your care for a total of 28 days in March and April, 2019. The space was clean, the food he devoured, and the staff felt like family. There were many staff that went above and beyond, but we wanted to mention a few that really made this transition so much easier for our family, by showing us how well taken care of our dad was during his stay. Erica in Admissions was so easy to talk to. She always stopped in the hallway to catch up, and made sure we knew she had our dad's best interest in mind. She has a great open door policy (which we used a few times) and followed through on everything we discussed. Dagne went above and beyond. She treated our dad as if he was her own father. She was not only a speech therapist to him, but she also noticed that he needed to put some weight on and drink more water. So during their sessions, she made sure he put good calories in his body and had him drink water between activities. She doesn't just shuffle patients in and out. Dagne takes time to get to know them and helps to treat the whole patient. Marisol really has her stuff together! Even when she was busy with her many patients, she took time to just bop into dad's room to see if he needed anything. He never felt alone when Marisol was on duty. She made sure he felt safe and cared for. Marisol made it super easy for us to communicate with the medical side of his treatment. She helped us to move some things along by reaching out to his doctor whenever we needed her to. Sean was always friendly and came into the room with a smile, even on our late night visits. When dad hurt his arm on the bathroom door, Sean took care of it like a wound care specialist! And he even took it upon himself to call us and let us know what happened, knowing that dad was still a bit confused from his latest hospital stay. T'Andria was a breath of fresh air! You can just tell she enjoys her job, and really cares about each and every one of her patients. She was the only reason we were bummed when dad transferred rooms, we thought we would lose her. But that wasn't the case! After a few days in his new private room, we started seeing T'Andria again. She gave words of encouragement when his food was delivered, helped to fix his hair, asked about his grandchildren, and wowed each and every one of us with her positive demeanor. Caryn is always around. If I needed anything for dad, I could count on Caryn to take care of it, or lead me in the right direction. She is friendly, courteous, and respectful of her patients and their families. Caryn is always ready to lend a hand, or an ear. Patty was dad's "watchdog". She was always thoughtful, always watching out for dad, and always the first to greet him in the morning. This wasn't dad's first time at Manor Care, and Patty remembered him from 3 years before. That really helped him recall his previous success at the facility, and helped him stay more focused in his rehabilitation. read more

My family member received good care from nurses and doctor at this facility. Rehab portion seemed to be exceptional and I have no complaints. Other than every patient doesn't want to be there, or any facility for that matter. read more

Only have one star cuz yelp makes you pick a star. This is a poor excuse for a medical facility. Completely disgusted with their service to patients and attention to detail. I wouldn't send a roadkill rodent here to "recover". Don't send your loved ones here. Pain medicine is supposed to be administered to my grandma every 4-6 hours and it is going on 10. That's just the beginning. I am sure anyone would like to lay on a dirty bed pan for 45 minutes too! Just come here and you can be in pain and in risk of infection. A back alley with rusted medical supplies would be a better choice. read more

My brother received excellent care while at Manor Care. He was always treated with kindness and respect. The nurses were very attentive and the staff provided us with support and guidance for his care. We would like to thank Tonya, Ruta , Lisa, Lizette, Andrew, Cheryleen, and the staff on the second floor for everything that they did for our brother. Your kindness is greatly appreciated. read more

My sister, my husband and I want to thank the staff at ManorCare West for caring for our mom during her long stay there. It may not be the fanciest facility available but it's very clean and the staff stepped up for every need. Mom had ups and downs and they helped us through each day. Wish I could remember every name but in particular thanks to Deb and John at the front desk for their kind direction, Marie in business, Ruta and the infectious disease specialist (apologize for not naming you) for their medical expertise, Iloni for nursing care with mom and patience with us, Sherrie for her OT care (not easy given Mom didn't like the PT and OT work outs) T'Andrea for her loving care and joyful attitude with Mom and us and thanks to you Lyn in Social Services for making it all come together in the end. We were lost trying to make her move to a new home happen but everyone really helped out. It's not easy to work with elderly people with memory problems who just want to go home so we greatly appreciate the patience and kindness we experienced. Thank you. read more

My family and I feel horrible about the care that my mother received during the 3 weeks she was a resident of ManorCare of Palos Heights West. She went there for skilled nursing and rehabilitation due to having a stroke following back surgery . We experienced a nursing staff that was incompetent and negligent! The very first morning there she was not delivered a breakfast, and no staff member noticed. It went downhill from there. A response to her call button regularly took 20+ minutes. The final straw was when an incompetent CNA positioned my mother in a very precarious position to eat lunch, and left the room! With no back strength or control of the left side of her body, my mother fell off the bed and hit her face on the table on the way down, as well as injured her arm and hand. The nursing staff told us that they called the doctor on staff to see her, but when we spoke to the doctor, we found out that never happened! They proceeded to overmedicate her to quiet her down for the next couple of days. The nursing staff never had a chart of what medications and dosage she was given and when. Trying to get a nurse to provide any information was like pulling teeth. We have obviously moved our mother to a different rehabilitation center to not only prevent her from being mistreated but to give her a chance at recovering! read more