It is very poorly managed. There provide low quality high in salt content foods. Some of the care…read moregivers are not responsive or do not attend to their residents and therefore the extra burden falls on the responsible staff. Manager of the facility is happy to get you in and then does not respond to emails etc with questions and concerns. I wish my loved one was not there.

I had a patient who was a resident at this facility and I was pleased with the care received . The…read moreteam was very hands on.

The attitude of the staff at the Birches really sets them aside. Working with an aging population…read moreseem to be their passion and residence truly feel like family and at home. Size of an assisted living community can also affect ones experience. At The Birches everyone knows their residents and family members by name. We graduate through different stages of life and assisted living is one of the big ones. Everyone should think a little bigger ... and think about what's coming next Assisted living isn't forever and The Birches offers an excellent and intimate memory care unit known as Encore. You can't really know what it's like to live in an assisted living facility until you do it. But you can get a very telling taste if you visit your potential options first. In today's age, it's highly understandable that folks would like to do an internet search and find something quickly and be done. But this is also where you or a loved one is going to live for the foreseeable future - you wouldn't buy a house or car from an internet search sight unseen. The Birches encourages visiting the facility on your schedule, talking to the staff and residents, attending a meal and getting a sense of the environment. Safety and security features are very important for the senior and offer peace of mind for the caregiver. Safety is the number one concern, bathrooms are accessible and have grab bars in convenient locations. Residents all wear medical alert wristlets or necklaces and all bathrooms are equipped with help buttons. Residents can also contact staff by speed dials on their phone if they have an emergency in their living area.There are many safety features available in living quarters and throughout the community. Ample staffing and staffing patterns to on-site at all times to assist residents. Registered nurses are on site All residents can take advantage of medication management/assistance if needed. The attitude and friendliness of the staff are of the utmost importance. They listen and make eye contact and are proactive The management team is always accessible. Even having family members themself living there Assisted living is exactly what it sounds like. It is living your current daily life with minimal assistance. When residents are looking for a wonderful assisted living facility they should consider how they want to live. This community will ensure that their residents still have all of the opportunities for freedom and enjoyment in their life that they had before they moved. The ability to freely do whatever you want and are capable of is important. The ability to go to the grocery, walk to the store, take care of a pet. Having these freedoms should not be taken for granted. Continuing with life's daily activities is a wonderful quality to have in a community, but it is also important that you are comfortable. Having a facility that takes are of cooking and housekeeping hassles are wonderful to have in order to release the stress they have been causing and be able to relax and have fun with activities that the vicinity provides. One of the major perks of no longer having to deal with cooking and housekeeping is that you are free to participate in more fun activities than ever before There are plenty of exciting activities that will stimulate your loved ones brain and ensure that they are never bored. There is an on-staff PT & OT that are caring, professional and involved in ones care and development The Birches is a community that fills your spiritual and religious needs. Having a spiritual connection has been shown to evoke positivity and have major health benefits. And let's face it, we could all use a little more of that in our lives. Assisted Living can be an exciting part of life. The flexibility at The Birches allows you to be as involved as you want or just settle back The Birches is an excellent choice for seniors who want to live active, independent lives, but may just need a little help now and then with professional and caring staff that provides a safe 'home away from home' for residents. There are ample rules and regulations in place to ensure residents remain safe and are well taken are of. Residents of The Birches enjoy a healthy and high quality of life. A very happy Helicopter daughter.

My mother has lived at the Birches for several years, and she absolutely loves it! I love it, too,…read moreand here are some of the reasons why: Unlike other assisted living facilities, the Birches feels like home. The facility is beautifully maintained, featuring lovely gardens, a cozy fireside room for reading/socializing, and a welcoming dining room (among other things). Residents are treated like family. The staff is absolutely outstanding! They really take the time to get to know each and every resident, and it's oh-so-evident how much they care. Not only are they responsive to my questions, but they always seem to be a step ahead with whatever my mother needs. There are an abundance of activities to cater to any interest: games, musical performances, meditation, exercise, crafts. Residents are encouraged to participate, but they're left with plenty of autonomy to decide for themselves. The dining room feels like an actual restaurant. The servers quickly learned my mother's preferences, making her feel incredibly special. The food is excellent, and it's always served with warmth and a smile. The director of the Birches leads with love. She sets the tone for the whole place, and it comes across in everything they do. I could go on and on. If you're looking for assisted living for a loved one, the Birches is the best! Highly, highly recommend!

I have had the best top level quality experience here at Hickory Grill! The staffing is amazing…read more Our wonderfully , friendly host, Claudia sat us @ at a requested table going above and beyond because that's what they do here very well. And "Culinary Mary," as they have affectionately named her here‼ Mary is a consummate professional and one who also looks out for her teammates ‼ Having a strong hospitality and sales background, I would work for Mary in a heartbeat as she is just an amazing manger, who moves with passion and care for all those around her, as well as the residents here at Oaktrace! Abraham was our server today who was absolutely helpful & attentive‼Thank you for employing such a brilliant team of excellent and talented individuals. And by the way, the food was terrific‼ Thank you to the entire team that has made this happen!

I am in Independent Living . Love it!! Residents are caring and supportive of each other…read more Entertainment is exceptional.

My mother has been living at the facility for a year now, and she loves it. She is in the smallest…read moreapartment available, but it is more than adequate for her. It has a large living room, bedroom with walk-in closet, full kitchen with range/oven, full size fridge, dishwasher and microwave, and a bathroom. There is also a stackable washer/dryer. The staff is very attentive. The nurse noticed that that she was not taking her medications at the right time, and informed me right away. They also alert me when she need additional medication. The staff is very polite and they communicate well. The activities are setup like a cruise ship; there are lots of things to do with others if you like social events, but you can stay in your room if you'd like. In addition to weekly trips to the grocery / drug stores, there are also special events like concerts at North Central College, a movie on site every Sunday in the Great room, and Wii Bowling tournaments. In December, the residents took a bus into downtown Chicago for lunch in the Walnut Room at Macy's and a Christmas concert right after. The food is varied and tastes good. Residents can choose from a Deli/Cafe, Bar/Lounge, or formal sit-down restaurant foe their meal choices, and meals are included in the monthly fee. The campus is great for walking, especially once the weather warms up. There are walking paths with benches, so it's easy to get some exercise or find an isolated spot to read a book. There are gazebos outside the restaurant so dining al fresco is an option. All in all, it's a good fit for mom. She has plenty of opportunities for interaction and she is enjoying her time there.

I was just contacted by a nice woman in CA having the same issues with Tonya and VSB as I did a…read morelittle over a year and a half ago- struggling over months trying unsuccessfully to get the substantial refundable deposit back after turning her deceased parents' unit back to VSB. I let her know how I resolved my near year long issue- by contacting Tonya's boss directly and working with him through deposit return. Be advised that this place will hang on to your deposit money as long as they can, after your loved one passes or moves.

I would be remiss if I did not comment on the wonderful care and experience my wife had at BRIA…read moreWestmont and the STR!VE Rehab program. She arrived at BRIA on July 11 after having surgery for a broken femur. Her stay and rehab at BRIA lasted until August 22nd and, although that sounds like a long time, it was not unpleasant at all. She received great care and attention from all of her nurses, most notably, Victoria, Charles, Erika, Alvin and Josh. They were always pleasant and made my wife feel like they truly cared about her every day. The Nurse Assistants were wonderful and did all they could to make her stay more comfortable. Sosomma, Fatima, Jackie, Lincoln and Jasmine treated her as if she was their mother. They always found a way to engage in conversation and laugh at little things that happened during their day. My wife's Physical Therapist, Jen, was the best! She worked her hard but with a tremendous attitude and a lot of care. There were many other people at BRIA who usually don't get thanked but not by us. Emily was the young lady who came around every day to take the food order for the next day or two. She was the sweetest girl and my wife just loved talking to her when she came in to the room. The woman that cleaned my wife's room every day, Estella, was not only excellent and kept the room spotless, she was also friendly and made my wife feel even more comfortable. And Katrina, the evening receptionist at the front door, was always smiling and made you feel welcome at every visit. The Director, Ozzie Morales, was the consummate professional from the day I met him until the day my wife left. He always listened to any comment and made sure to remedy anything that caused us concern. He is a valued employee. As for the facility itself, it was always clean and had none of the smells that you might find at other places. My wife enjoyed leaving her room in the wheelchair and rolling down the hall where she met other patients, creating a more social atmosphere. The fact that I could bring our dog, Rudy, to visit every evening was a huge bonus and the staff and other patients really looked forward to his visits. About the only thing that was not 100% was the food, which could have been a little better, but if that's the only complaint, then BRIA Westmont is a winner! My wife has been at two other facilities in the past and neither one came close to her experience at BRIA. We would recommend BRIA Westmont to anyone who needs their services.

Writing this review as an employee under a different name for my privacy…read more I am absolutely DISGUSTED by this place. I have worked in healthcare for quite some time and NEVER had an experience like I did here. Staff is INSANELY abusive both verbally and physically. During my training, one of the workers smacked a patient. I couldn't believe my eyes. There was another staff member telling dementia patients on the 2 nd floor "shut up" or "shut the f&$k up" because they were screaming at him to get out of their room.. i wonder why!? I also witnessed a nurse get into a residents face and threaten to cut his private off. Telling him she was going to bite his finger off too and cursing at him just because he was confused and wanted to take a shower. Another cna was working with a combative patient and said "go ahead b$)ch hit me, I hit back" Another patient on hospice covered in bruises and the girl told me they have no idea what happened!! WHAT?! I didnt even finish my training I could not get out of there fast enough. I wanted to stay and be a gentle hand in a not so gentle place but I want no part of it. The management HAS to know the patients are being treated so poorly. My heart absolutely BREAKS for these people. I feel physically sick thinking about it. The place is also FILTHY. Ask for a full tour. Bathrooms in the rooms are moldy, toilets are never flushed or cleaned, feces everywhere. Trash everywhere. The rooms are all a mess. So dirty id be shocked if they dont have bugs and mice. your loved ones will get diaper changes once a shift, if that. There was a man wearing the same clothes for 5 days!!! So that means no shower? Just awful. Please dont send your loved ones here. The strive unit and downstairs might look halfway decent but im telling you, its not. And to the managers and staff that might read this, DO BETTER. If you dont have compassion and patience you are in the WRONG career field. It is SO easy to be loving and kind to these sweet people. I look at them like family. I get emotionally attached to my patients. The patients have liquor in their rooms and go outside at all hours of the night smoking. Its a complete free for all. Physical fights happen, police get called ect. A nursing home is a home, it should be a safe place for our elderly to spend the little time they have left to be NURSED and NURTURED. Not abused and neglected and have to see and hear complete chaos. This place absolutely needs to be shut down. The turnover rate is insane. They said the place is better than it used to be and they made a lot of changes. I cant imagine how much worse it could be. The management also lied during orientation saying they dont have psych patients and if people are combative they send them out? Dont let them fool you. They also said if you quit within 90 days they will charge you for your uniform. Oh well.

My mother has been a resident for the past 7 months and I cannot say enough good things about the…read morefacility and staff. The staff is awesome and very responsive to the needs of the residents. The food is excellent and there is a variety of activities to keep the residents entertained. I highly recommend this facility.

They have mistakenly billed me every month my father was there.....large amounts!!! $3000, $600,…read moreand after my dad passed away, $26k!!! Spent loads of my personal time working through billing and monthly changes of leadership has not helped.

Mary P. gave extensive tours to my family. The facility is very clean and modern, but also…read morecomfortable and cozy. There are a myriad of amenities. In addition, they have assisted living plus a number of levels of care up to end of life. They can provide medication to residents, ostomy care, catheter care, bathing, dressing, toileting, housekeeping, escorts by wheel chair to dining and throughout the facility. If you need a medical bed or wheelchair they can help coordinate. If you need to move they have a liaison that would work with your to help bring furniture to their place for design. And also helping thin out belongings . Optional. You can eat in your room. Staff has 24 hour care and shifts with RNs, CNs, LPNs, mgmt director social worker, sales, care coordinator. The facility has indoor parking, handicap too, there is security with locked doors so people cannot get in after a certain hour . There are cameras. There is restaurant quality restaurants, a number of places to eat, depending on if you are assisted living or independent living. And there is a gorgeous rooftop spacious area with loungers and chairs and outdoor furniture with a gorgeous view of downtown Chicago if you want a cocktail. The rooftop is open but w a ceiling. And then there is a facility up top where you can also rent if you have a party. Wall to wall windows. And there's a bar area. There is a large movie theater. There is a beauty salon and they do massages. There is a physical therapy room and physical therapists can work with you depending on your needs. Medicare coordinated. There is a church nearby and walking distance. There are a ton of activities listed on the wall that are going on every single day. They are posted also in the elevator. And you can receive a copy. Every assisted living resident wears alert necklaces around their neck and when you press it, it sends a message to the staff or the nurse in short order to come to your room if there's something urgent or an escort needed. This is not skilled nursing, but it has a lot of features in the plus care category that would meet the needs of most people in their golden years. If you are flat on your back and convalescing, you probably should be in skilled nursing. But that is not the energy or aura of American House. It's a breath of fresh air with senior living to end of life. There's absolutely nothing American House couldn't provide to probably 99% of people. I was very impressed. There is also a grocery store being built across the street. There's parking in front of the building that it's very spacious. If you have to unload a wheelchair. The front door is automatic. It's a building that takes up a full block. It is clean, and the residents are very friendly, and the staff is very friendly. The price point is appropriate and will not break the bank. There are tailored approaches. And it's in Oak Park, which is a lovely community, very diverse w restaurants and parks, and very close to the city. They provide transportation within 8 miles for free. Or rather as part of your monthly rent. This is a month-to-month rental. With a minor down payment. There is also outdoor space in the courtyard and umbrella tables and a bar and a cooking grill. And there's also small gardening with people who may plant vegetables or flowers. The rooms are very modern and comfortable, and there is no stove, but there is a microwave and a sink and stainless steel refrigerator appliances. The rooms are hardwood floors and tall windows. Lots of light. Good views. The windows do not open for safety. The rooms are carpeted. No bath tubs. Walk in showers. And the closet space is huge. The doorways are wide for wheelchairs. You can decorate it the way you like. Utilities are included. You can get a landline separate. But most people have cells. Parking is extra. You are a couple blocks from Rush Hospital. Again great facility. Mary P. is a tremendous asset to American House and is very thorough in her explanations of the offerings of the facility. Subject matter expert, she is great listener. In the assisted living area, some people do put up their names outside their door, but it's like an apartment. And very private. So your doors are not open like a nursing home. And there's a number of areas with televisions and there is a piano, and coffee bar on the first floor. Books to read, games, social schedules. Wonderful, spacious, clean, I give it five stars.

Once again, I'm disappointed with this assisted living facility. I am my brother's medical power…read moreof attorney. I signed him up for flu and COVID vaccinations. American House was going to provide them. After I double checked to ensure he received the vaccines, I found out he did not. My brother has been a resident for two and a half years. I am tired of running behind them to make sure they do their jobs!!

My mother recently passed away in the memory care unit at Cedarhurst. She had resided there a…read morelittle over a year. I can't recommend this facility enough for the quality of the staff and cleanliness of the facility. We had experience with 3 other Naperville facilities and Cedarhurst was by far the best.

Christine Dunn and the various staff members at CEDARHURST have been extremely helpful with our…read moreparents during recent health issues they have had. It truly took "A VILLAGE" including the CEDARHURST staff and our family appreciates their care.

My grandfather lived here for a while. He seemed to be taken care of well enough, however we have a…read morerather big family and I don't think he went more than 1 day without one of us being there to visit and make sure he was ok so he basically had his own "staff" to pick up where Sunrise left off. Also, honestly we did very often slip cash to the caregivers to insure he was well looked after. I can say that there were a few staffers who seemed to truly care for my grandpa and his smile and reaction to their presence was genuine. However, there were some things that bothered me. In the end when he was put in hospice there was a time that he was laying in bed and struggling to breathe. He clearly should've been in a hospital bed that could be properly elevated. I said something to the nurse and she said oh yeah she noticed that a few days ago and meant to ask someone about changing his bed but got too busy since it would be such a big process. DAYS AGO she noticed it! I didn't accept her answer, I personally called his hospice care VITAS HOSPICE and even tho it was very late on a Friday night they sent a proper bed out immediately and within just a few hours he was MUCH more comfortable. That's all it took. A BED. As opposed to the sunrise nurse just addressing the discomfort with stronger narcotics. He did have things stolen while he was alive. And most despicably, in the time immediately after he passed away I knew exactly where his wallet was sitting because I needed info for the funeral home. During the 5mins we had to leave the room someone came innand stole the money in his walllet and stole his handicap parking placard. So that's obviously a well practiced habit of the Sunrise staff if people are so comfortable and confident enough to rob someone who has JUST died and whose family is only steps away. WHATS EVEN MORE DISTURBING is when you think that whichever Sunrise thief it was, their job was to TAKE CARE OF this man. So it makes you wonder, how much does the staff REALLY care about the residents if they are so callous that they can so easily steal from patients only minutes after their death. Other than those things, Sunrise seemed clean, had an active community, is in a beautiful building in a safe and lovely town. And even with its faults it was the best facility he'd ever stayed at...which is scary to think of actually. But it is what it is. So I think it comes down to the sad fact that you simply cannot trust anyone to care for your loved one as well as you would no matter which home/facility they are in, and you need to monitor their care often. Many of the support staff like care techs are minimum wage workers and they can resent the patients /residents for being what they consider "rich" since the rents are so high. So they figure its not a big deal to take money and jewelry or other items...Its just always a risk to let strangers care for your family.

Please do not trust this place. It's dirty & poor care. We moved our loved one out- that's how bad…read moreit was. -A manager accepted money from my parent- huge no no. -I was told by maintenance how they keep difficult people because they need to keep rooms filled. -Overheard front desk woman who often was cold & had an attitude, who buzzes people in actually tell me when I let her know about the men who were smoking on the side porch but wanted to be buzzed back in, in the freezing cold of winter, "Let them wait." -I'd find my parent sleeping at the breakfast table alone, long after breakfast. Allowing people to just sit at the table with nothing to do. It's a pathetic sight to walk in on. -Crafts were insulting. Crayons with copies of a coloring book pages. -So many more red flags that I haven't listed. -Please go visit your loved one at various times, day and night, so staff isn't expecting you. You'd be surprised at what you walk in on. -Some staff was kind- many weren't. Nurse wouldn't work with and honor hospice nurse notes and medications unless family searched for them and even then, it wasn't on the schedule it should have been. I know it's not an easy job to say the least, I once worked in a facility, but this place needs an overhaul from the top/down. All I can say is if you can, stay with your loved one as much as you can.

My friend was here for several weeks!! This place is…read morepristine! The staff is attentive and very caring. When my friend pressed the Call button it took only a few minutes even though this place is "packed!!" The food, well not bad either!

Exceptional Care and Compassion…read more Burgess Square Healthcare and Rehabilitation Center provided outstanding care for my father at every level. The administrative staff was professional, responsive, and compassionate, making a difficult time much easier to navigate. The nursing team treated my father with dignity, kindness, and genuine concern, while the PT/OT staff were knowledgeable, patient, and truly invested in his progress. The social worker was invaluable--guiding our family through care planning and next steps with clarity and empathy. The facility was exceptionally clean, well maintained, and well organized, and communication with our family was excellent throughout. Entrusting a loved one's care is never easy, but Burgess Square earned our complete confidence. I would highly recommend this facility to anyone seeking exceptional rehabilitation and senior care.