We worked with S&G Carpet in Rogers, Arkansas, and couldn't be happier! We had hired a flooring…read morecontractor who pretty much screwed us over and we were left scrambling to get carpet installed before our belongings arrived to our new-to-us home. I went to the showroom on Monday evening right before closing and spoke with Hailey who was tremendously helpful. Robert showed up the next morning to measure, and he was very pleasant and thorough. Then Flavio showed up Thursday and Friday to install the 3 bedrooms plus a walk-in-closet. He was very conscientious with the install and did a fabulous job. Fernando, the owner, was also very communicative throughout the whole process. We are VERY pleased with the whole process, the price, and the carpet. It was less than four days from first contact to having our carpet installed! I would recommend S&G Carpet in Rogers to ANYONE who needs flooring done. I definitely wish we had contacted them before we had our vinyl plank put in! S&G in Rogers is an excellent company with great customer service and quality product. Highly recommended!

We had a very disappointing experience with S&G Carpet…read more The initial installation was extremely poor, staples and nails and screws were left exposed on the carpet and also thrown on the floor (a safety hazard, especially with small children), debris wasn't cleaned up, and there was even a spill that was not disclosed until we pointed it out. The carpet also had to be redone due to workmanship issues, requiring multiple return visits and extending what should have been a straightforward project into several days. (Install was Monday and was finally properly completed on Thursday) While the company eventually sent a different installer to correct the work (2 more times), the process to get there was frustrating. Communication from management was argumentative and combative at times, to the point that I did not feel comfortable meeting alone and asked my husband to be present. The tone of the interaction was noticeably different in person. We ultimately reached a resolution, but it took far more effort than it should have. After spending nearly $8,000, the level of workmanship, professionalism, and overall experience simply did not reflect the value we were promised. I would strongly recommend closely monitoring any work done and documenting everything if you choose to use this company.

Issac was great to work with.. Fair and honest pricing on a urgent carpet repair. He was able to…read morestretch it back out and it looks new.. Was also on time!

Isaac does an amazing job! Very flexible and makes it look brand new. He's fixed my carpet twice nowread more

I LOVE the King's family!!! They are so friendly, helpful, patient, and encouraging!! Debbie was…read moreso helpful when it came to pairing tiles and helping me find what i was wanting and picturing in my mind!! I'm looking forward to going back when I get to do my kitchen!!

Great company to do business with. Did flooring (wood & carpet) thru out the whole house. They had…read morethe best pricing and were easy to work with, as our schedule was a moving target. But they made it all an easy process with great results. Would definitely recommend!

Family owned business here they are the go to place for all flooring. I've shopped here a few times…read morefor tile floors and they never disappoint. Great associates working here they will work with you. They sell everything you need to lay any kind of flooring.

I came to this store due to the fact that the selection was good. I made a special order for…read morecarpet. I scheduled the install 3 weeks out. I rearranged my schedule to be off work and even removed all of the furniture from my room. The installer never called to tell me that I was taken off for the day due to his schedule. I had to call the store to find out that he was not coming. I felt that I was not an important customer. I live in Grove, OK. I had to pay a deposit in advance to order the carpet. Maybe you should be told that you are not a priority if you live out of town before you spend money. I am not happy with this store. I got no apology, just was told there was nothing that could be done but wait my turn whenever that would be. Maybe this will help someone else who wants to deal with these people.

Do not use carpet one. It took two months from when I ordered the flooring until they put it in…read more Chris, the rep who is helping me, doesn't know how to use the measuring device, and measured our stairs incorrectly. It's been another month since he said they would fix the problem. He has been making excuses this whole time blaming it on the manufacturer. He has dragged me along. They got their money so they are slow playing this. I am very unhappy. Do not use them and definitely do not use Chris.

Braeden and his team were polite, professional and accommodating. The floor I had picked out…read moreinitially was on back order so they provided an alternative which was a step up from my original choice. I'll be remodeling the bathroom next summer and I will call Gary's Flooring and ask for Braeden. If you're not sure about choices he is the one to work with. I couldn't be happier with everything!

New carpet installed today by Tom January Floors. It has been a great process. Picking a carpet…read morewas made easier by the fact that they let you keep the samples to make selections, discuss pricing up front, and are so pleasant while doing it. The installers today were careful with our furniture, polite and fun young men who showed you their work with great pride. Best of all the price was better than any discount or other store in town for a better quality product. I have a new flooring company! I'm so happy to wholeheartedly recommend them. Everything was on time, on price, and exactly as they told me it would be!

January Flooring has been around a long time, and we didn't hesitate to use them for a big kitchen…read moretile job in the house we bought in 2016. We experienced nothing but delays, poor workmanship, non-returned phone calls, miss-cut tiles, etc. What should have been a one-week project lasted 6 weeks or so. The non-stain grout we paid extra for either wasn't used or was a rip off. We had planned to have January install carpeting in several rooms, but, after all the disappointments with the tile job, we switched to one of their competitors.

In response to the business reply: The project was completed…read more4 years. Two years after completion, Webb was contacted as concerns began coming up. We were told by Jeremy it would be fine. We were not given different options for install and we don't have plywood subflooring anywhere in our house. We're on a concrete slab. The flooring was floated over our old laminate, which was on the concrete slab with a vapor barrier. There was a dip between the dining room and kitchen they didn't realize needed leveled until they began removing flooring. Pic included. Jeremy was not present and the workers had to leave to get concrete so they could at least finish. My child's toy was the equivalent to a baby walker. If that voids a warranty then that needs to be mentioned at the time of purchase. No parent would purchase flooring like that. As for not being heard, of course I wasn't. The entire conversation consisted of being yelled at and spoken through. As for the crew, I called Carrie the same day and had to let her know I was uncomfortable in my home. When you spoke to my husband, you brought up them trashing my driveway and how I complained about it. You said the crew apologized. I sent texts and videos of all of the dust in the house, and how they used my dining table as a work bench. It's unfortunate. We also consider the matter resolved and will be using a different company for the repairs. Our project was rushed on Saturday after we said we could do it another day, and already being postponed. We opted to go ahead with the Saturday to accommodate Webbs busy schedule. Workers arrived angry, rushed the job, and trashed my driveway. DO NOT USE THEM. I was told my babies ride on toy voided my warranty. They used power tools in the house, dust was so bad I had to hire a cleaning company and have HVAC come out to inspect our AC system. After calling twice about my concerns with the floors bending, coming apart and breaking, I was told by Jeremy it was us "choosing a cheaper option" that caused it. We were not given any other options, and when I tried to speak up and defend that, I was yelled at, talked over and hung up on. He flat refused to hear anything. When I asked for proof that I opted out of other options, the yelling just continued. The "foreman" of the crew yelled at me in my home because he was mad about not being told about the need for leveling, and now he'd have to go get concrete. I contacted Carrie the same day this was happening and had to let her know what was going on, because at that point I was uncomfortable in my own house. (Luckily I still have all the texts and pictures.) From the bottom of my heart, spend your hard earned money on a business that deserves it. Any concerns you have will NOT be handled. And if you do happen to use them, get every single thing in writing and save EVERYTHING.

Webb Floors replaced the hardwood in all the rooms in our previous home. We're looking to doing the…read moresame in our current home and will only deal the Webb. Nice nice people, who take pride in their work at a fair price all around.

I've never been to this store and I'm so glad we braved the rain to come to their Memorial Day…read moresale. There is a large selection of flooring to choose from. Our service was exceptional. Dylan Holman was knowledgeable, informative and helpful. He help us pick out the right product for our 5th Wheel. Thank you Dylan!!! Service with a smile makes shopping pleasant. The store is clean and marked with tape for social distancing. I felt safe & comfortable shopping here.

We have being looking for quite some time about replacing our carpeted areas in our home with…read moreengineered flooring. We visited the showroom on several different ocassions while exploring our options. It helped out tremendously that we were able to take home samples as well as being able to view and touch the many different options that were available to us. The sales staff was great at making us aware of the entire process as well as giving needed advice. We decided on getting the Acacia engineered flooring, along with professiinal installation. The installers were very professional and did a great job.