We had a very disappointing experience with S&G Carpet…read more The initial installation was extremely poor, staples and nails and screws were left exposed on the carpet and also thrown on the floor (a safety hazard, especially with small children), debris wasn't cleaned up, and there was even a spill that was not disclosed until we pointed it out. The carpet also had to be redone due to workmanship issues, requiring multiple return visits and extending what should have been a straightforward project into several days. (Install was Monday and was finally properly completed on Thursday) While the company eventually sent a different installer to correct the work (2 more times), the process to get there was frustrating. Communication from management was argumentative and combative at times, to the point that I did not feel comfortable meeting alone and asked my husband to be present. The tone of the interaction was noticeably different in person. We ultimately reached a resolution, but it took far more effort than it should have. After spending nearly $8,000, the level of workmanship, professionalism, and overall experience simply did not reflect the value we were promised. I would strongly recommend closely monitoring any work done and documenting everything if you choose to use this company.

The installers were very precise and thorough. Very knowledgeable and helpful. They worked a…read morelong, hard day to get our floor down. Excellent service.

Issac was great to work with.. Fair and honest pricing on a urgent carpet repair. He was able to…read morestretch it back out and it looks new.. Was also on time!

Ivan and Felipe were great! My wife and I cannot say enough good things about their work and…read morethoroughness. They arrived on time as promised and immediately went to work. The finished our entire house in two days and the LVP and carpeting were fantastic. Both were considerate, polite and extremely reasonably priced. Our carpet and LVP both came from Benton House Carpet. Regardless if you you order from Benton House or some other business, Issac's Carpeting is the way to go for installation. My wife and I would highly recommend them. We tipped them at the end, which not everyone does and which they did not expect, but they really deserved it.

Flooring by Design was awesome from start to finish! They were quick, professional, and great…read morecommunicators. They beat every other competitor's prices! Craig worked so hard to get my flooring in fast and make sure I was happy. His team worked fast and professionally to lay my beautiful new wood flooring! They all went above and beyond! Craig called and came by to make sure I was 100% satisfied with my floors! They did an amazing job and had wonderful hospitality! Look no further than Flooring By Design! I recommend them a million times over!! Thank you Craig and staff!

They go far beyond expectations. It made remodeling less of a nightmare...we knew we were in good…read morehands Every detail was handled with professional expertise. So grateful to the crew at F by D

Super responsive, courteous and thorough service from scheduling and the technician. Zero…read morecomplaints there. However, I've decided I'm just not a fan of this process. One bedroom with very light, low pile carpet had areas stained treated that did not come totally clean, and areas that appeared clean immediately after cleaning have "reappeared" in exactly the same place/size in a matter of a few weeks. This carpet has the "waterproof backing", so perhaps that's a factor? Not sure, But I will go back to steam cleaning for that room after one try with Chem-Dry.

Good morning, Amy & I have recently purchased a new home…read more Those floors needed A LOT of help. During the original appt time and the time, we need them to show up. We had to reschedule or push 4 times. Everytime we called to reschedule, they were so gracious. When Mac showed up, he was polite, professional and courteous as the seller was moving out, and we were moving in. He was in the middle. He stayed late (8:30pm ish) to ensure that he didn't miss a spot. So very thankful for his efforts. The house looks great. The tile looks brand new!

Quality job. Excellent communication and on time. Everything was explained to me, clean up was…read moredone following the service and technician made sure I knew how to contact should I have any problems. I haven't had any issues.

Very satisfied with Bill's service. He showed up on time. Very thorough in explaining what he was…read moredoing and why. Very affordable. Very nice. My carpets look great!

We were hit with the tornado last May, half the house was flooded. We opted to replace all the…read morefloors in our home, approximately 2076sq ft. We found the floor, got an estimate, and set it up in Dec. 2024. Paid for all the materials. The bill was split in two for insurance purposes. The floors were supposed to be done in sections ie the bedrooms, then the kitchen/living room, laundry etc. I paid extra for them to scrape any high spots we missed and to pull up a small area of tile by the fireplace. The bedrooms were done, the hallway was completed (there was a low spot and was supposed to be leveled (it wasn't), the hallway had some high spots that were supposed to be leveled or scraped off (they weren't), they ran out of materials so they stopped due to it being Christmas eve the next day. We had moved the fridge, washer/dryer, and a freezer out of the way. Had to move them back since they told us it would be after New Year's for them to finish. They came back several days after, they finished the kitchen, mudd room, and living room. They did not do the stairs (we have two rounded) the right way, and didn't finish with the trim, on the step or stairs, a spot in the closest, (they put a hole in the new wall, which I repaired), and the head guy came and said it needed to be fixed. Said they had to order the stair part, but they never came back. In March we were sent to collections because they thought the job was done and we owed money. They fixed that, we do owe the rest of the job, but they have not come back. The stairs will have to be redone because they cut the top too short and the risers are too high. A piece is broken, and the hallway moves considerable. It was sent to scheduling after I called, emailed, went to the store, and pretty much have been lied to about them coming to finish and fix the floors. I have called, left messages, talked to financing, scheduling and no one seems to have an answer. So, do I recommend them. NO! the floors look nice, but I can't finish my trim, painting, or walls until these are finished. I'm looking into litigation to have this finished. This place has terrible communication, they lie, and they said they have the best installers, ummm nope not true. Hopefully, my floors will get done. Rogers, AR

From the owner: Gary's Floor & Home is your number one choice for the best carpet and floors, dedicated to bringing…read morequality, unparalleled customer service at 5 locations across Northwest Arkansas. Now offering next-day installation on any in-stock flooring!

Family owned business here they are the go to place for all flooring. I've shopped here a few times…read morefor tile floors and they never disappoint. Great associates working here they will work with you. They sell everything you need to lay any kind of flooring.

I came to this store due to the fact that the selection was good. I made a special order for…read morecarpet. I scheduled the install 3 weeks out. I rearranged my schedule to be off work and even removed all of the furniture from my room. The installer never called to tell me that I was taken off for the day due to his schedule. I had to call the store to find out that he was not coming. I felt that I was not an important customer. I live in Grove, OK. I had to pay a deposit in advance to order the carpet. Maybe you should be told that you are not a priority if you live out of town before you spend money. I am not happy with this store. I got no apology, just was told there was nothing that could be done but wait my turn whenever that would be. Maybe this will help someone else who wants to deal with these people.

Wonderful team, and friendly people to work with, really competent folks, they know what they are…read moredoing, just take their recommendation for your job/project and trust them. The work they provide is of great quality and their $$ rate is reasonable and very competitive, we are really pleased with their work. Their professionalism is clear, they completed our project 3 weeks ahead of their initial estimate, despite their fully booked work schedule!! Before you commit with someone for your floor project, contact these folks, they are highly recommended

This company does not do a good job. They originally installed my hard wood floors but the seems…read moreraised up with warmer temperatures. I had them look at them and they told me it was normal and they would go back in the winter when the heat was on. They still do not look correct. Then, they gave me an estimate for replacing my floors that were damaged by water. They only replaced half of the wood in the estimate but would only take $200 off the almost $3000 estimate. Jo, the lady that answers the phones and schedules everything, was rude and unhelpful. I asked around about the company and everyone I spoke to said Jo was mean and hard to work with. I do not recommend this company.

From the sales floor to the installation, the staff we dealt with were exceptional in their…read moreknowledge, expertise, and service. We believe this business has the quality and best value for our money and needs.

In response to the business reply: The project was completed…read more4 years. Two years after completion, Webb was contacted as concerns began coming up. We were told by Jeremy it would be fine. We were not given different options for install and we don't have plywood subflooring anywhere in our house. We're on a concrete slab. The flooring was floated over our old laminate, which was on the concrete slab with a vapor barrier. There was a dip between the dining room and kitchen they didn't realize needed leveled until they began removing flooring. Pic included. Jeremy was not present and the workers had to leave to get concrete so they could at least finish. My child's toy was the equivalent to a baby walker. If that voids a warranty then that needs to be mentioned at the time of purchase. No parent would purchase flooring like that. As for not being heard, of course I wasn't. The entire conversation consisted of being yelled at and spoken through. As for the crew, I called Carrie the same day and had to let her know I was uncomfortable in my home. When you spoke to my husband, you brought up them trashing my driveway and how I complained about it. You said the crew apologized. I sent texts and videos of all of the dust in the house, and how they used my dining table as a work bench. It's unfortunate. We also consider the matter resolved and will be using a different company for the repairs. Our project was rushed on Saturday after we said we could do it another day, and already being postponed. We opted to go ahead with the Saturday to accommodate Webbs busy schedule. Workers arrived angry, rushed the job, and trashed my driveway. DO NOT USE THEM. I was told my babies ride on toy voided my warranty. They used power tools in the house, dust was so bad I had to hire a cleaning company and have HVAC come out to inspect our AC system. After calling twice about my concerns with the floors bending, coming apart and breaking, I was told by Jeremy it was us "choosing a cheaper option" that caused it. We were not given any other options, and when I tried to speak up and defend that, I was yelled at, talked over and hung up on. He flat refused to hear anything. When I asked for proof that I opted out of other options, the yelling just continued. The "foreman" of the crew yelled at me in my home because he was mad about not being told about the need for leveling, and now he'd have to go get concrete. I contacted Carrie the same day this was happening and had to let her know what was going on, because at that point I was uncomfortable in my own house. (Luckily I still have all the texts and pictures.) From the bottom of my heart, spend your hard earned money on a business that deserves it. Any concerns you have will NOT be handled. And if you do happen to use them, get every single thing in writing and save EVERYTHING.