Flooring by Design was awesome from start to finish! They were quick, professional, and great communicators. They beat every other competitor's prices! Craig worked so hard to get my flooring in fast and make sure I was happy. His team worked fast and professionally to lay my beautiful new wood flooring! They all went above and beyond! Craig called and came by to make sure I was 100% satisfied with my floors! They did an amazing job and had wonderful hospitality! Look no further than Flooring By Design! I recommend them a million times over!! Thank you Craig and staff! read more

They go far beyond expectations. It made remodeling less of a nightmare...we knew we were in good hands Every detail was handled with professional expertise. So grateful to the crew at F by D read more

We hired Flooring By Design to remove tile/carpet and install LVP and carpet. (Carpet installation was never done due to how the tile/LVP project was handled). While we are pleased with how the subcontractor Marco installed the flooring, we are very displeased with just about everything else related to the project. I had approved ONE proposal related to the tile/LVP project. But after the project was completed on Monday, 10/9/23, the owner sent me TWO invoices related to the tile/LVP project. Since I received two invoices when I expected only one, I took a closer look at the line items and noticed that (after confirming with the installer/subcontractor), the quantity of some of the items on the invoices were in excess of what was actually used on the project. Additionally, I noticed the total square footage I was being charged for was inaccurate/inflated. That inaccurate/inflated square footage was used to calculate tile/carpet removal, underlayment installation, and LVP installation, so the miscalculation of square footage was multiplied and increased the invoice totals dramatically. (NOTE: I also noticed a couple of things that he had UNDERcharged me for, which I also brought to his attention.) The owner and I went back and forth by email about the invoices and the question of the actual square footage of the project. He adjusted the invoice for most (but not all) of the supply discrepancies, and he adjusted somewhat for the square footage, but the measurements were still incorrect/inflated. In one email discussing the discrepancy in square footage calculations, the owner told me, "Hire someone else to measure if you don't believe me." So I did just that. I had a third-party flooring company come in and do exact measurements of the project area which I provided to the owner by email on Tuesday, 10/17/23. In the email, I asked him: "Since the square footage of the project is the primary point of issue, and I have now provided you with a third-party, objective measurement of the project (and made additional allowances with how you charge for installation), do you accept this amount of $5,372.79 as the full balance for the two projects? If so, I will drop a check in the mail today." Two days later, I still hadn't received a response from the owner, so I wrote the check and included a 2-page letter outlining why I was sending him the amount I was sending him. I explained that my calculations had allowed for installation of ALL of the LVP and underlayment based on the full square footage of the materials used and not just the installed square footage (which was definitely a calculation in his favor). I also did NOT ask him to compensate us for the hotel and cleaning supply charges we incurred due to his work crew not taking adequate precautions during the tile removal process (since he had previously refused to pay for those costs). The only charge I adjusted based on the objective square footage of the project area was for the tile/carpet removal and disposal. This resulted in an invoice total that was $375.89 less than the adjusted invoices he had sent me. In the letter I sent along with my check I said "I consider this project paid in full. My online reviews of Flooring By Design will be an accurate representation of my experience with working with [the owner] and Flooring By Design as I now have a plethora of documentation in his own words of how he handled this situation and treated me as a customer." After receiving that check and letter, the owner sent me this email on Monday, October 23, threatening to sue me if I left a "threatening review" of his company: "I told you I would not read any other letter or response. Wasted letter/response. When you leave the threatening review I will be prepared to copy and paste to that review everything we went through and all the crazy emails you sent. Then every book long email will turn it into a positive thing for our company. Then I will be forced to hire an attorney for a slander suit. It totally makes sense you hired a company based out of California to talk them into adjusting a quote. This is not a threat, this is what will happen should you choose to continue to push. I will also go after restock fees for the carpet quote you agreed to and asked me to order. I know a bit more but it will remain a mystery until it won't. Enjoy your day and when the review goes into effect do not act shocked when the certified letter shows up and we are tangled up again. Have a Joyful Day !" So if you would like to hire Flooring By Design, I just encourage you to review the proposal and invoices very carefully and get everything in writing. And be especially aware that he may threaten to sue you if you leave a negative review. read more

We bought our house and got all new flooring and carpet. The carpet is in the bedrooms, spent the extra money on the better pad but I can't tell it's there. The vinyl plank flooring we got throughout the rest of the house and the straits. Marco did an awesome job with installation, especially around the fireplace. What I am not happy about are the stairs. There are gaps on the sides and on each step. They gave my caulking to put on myself. I have 4 kids, I work full time... I don't have time to finish their work. They also gave me contractors I could call to come do the caulking but I don't have any more money to put in on this. Also, on the stair landing the flooring moves up and down when you walk on it. I spent $16,968.25 on a 2300sq/ft house. It's still not complete. And I already have dent damage to a spot on the flooring. Installation was in Sept. 2022 and it is now June 2023. They are all really nice but I guess I should have waited to pay them until it was all completed. read more

Great service , Great prices and personality deluxe. Have known the owners for years I recommend fFlooring by Design to any and everybody shopping for new flooring read more