We had a very disappointing experience with S&G Carpet…read more The initial installation was extremely poor, staples and nails and screws were left exposed on the carpet and also thrown on the floor (a safety hazard, especially with small children), debris wasn't cleaned up, and there was even a spill that was not disclosed until we pointed it out. The carpet also had to be redone due to workmanship issues, requiring multiple return visits and extending what should have been a straightforward project into several days. (Install was Monday and was finally properly completed on Thursday) While the company eventually sent a different installer to correct the work (2 more times), the process to get there was frustrating. Communication from management was argumentative and combative at times, to the point that I did not feel comfortable meeting alone and asked my husband to be present. The tone of the interaction was noticeably different in person. We ultimately reached a resolution, but it took far more effort than it should have. After spending nearly $8,000, the level of workmanship, professionalism, and overall experience simply did not reflect the value we were promised. I would strongly recommend closely monitoring any work done and documenting everything if you choose to use this company.

The installers were very precise and thorough. Very knowledgeable and helpful. They worked a…read morelong, hard day to get our floor down. Excellent service.

I've never been to this store and I'm so glad we braved the rain to come to their Memorial Day…read moresale. There is a large selection of flooring to choose from. Our service was exceptional. Dylan Holman was knowledgeable, informative and helpful. He help us pick out the right product for our 5th Wheel. Thank you Dylan!!! Service with a smile makes shopping pleasant. The store is clean and marked with tape for social distancing. I felt safe & comfortable shopping here.

We have being looking for quite some time about replacing our carpeted areas in our home with…read moreengineered flooring. We visited the showroom on several different ocassions while exploring our options. It helped out tremendously that we were able to take home samples as well as being able to view and touch the many different options that were available to us. The sales staff was great at making us aware of the entire process as well as giving needed advice. We decided on getting the Acacia engineered flooring, along with professiinal installation. The installers were very professional and did a great job.

Dishonorable company and management. All talk. Dishonorable actions. Their flatbed truck had a…read moreheavy equipment vehicle with mud and rocks in the tires, which flew off and hit my windshield. We took several pictures of this and of the truck and driver. The director said he'd address it but in reality, he sent it to their insurance who took all our info and pictures, like they were going to resolve it (we just wanted to be reimbursed for the cost of repair - $186) and then the insurance company denied the claim and were rude about it. Scam.

Came here looking for tile to lay in a kitchen. Tom the guy I was working with was very informative…read moreabout what I was wanting to do. We got our tile and had 10 boxes busted, I called him up and he said return it and he would have me 10 more boxes ready for a exchange. Great customer service is what you'll get from here. Always ask to see the leftovers they have on sale there's always a chance you can find what hour looking for such as a bathroom or laundry room.

Great service and professional work. I am very pleased with the work Dave did for me at my salon…read more He has over 20 years of experience and is a installer for Lowes, so he is very professional and knows what he's doing. He quickly finished a lot of the projects I wasn't able to do. From installing and finishing my door frames to changing out my old door, it was all done within a few hours. He did an excellent job installing my stations on the wall and pays close attention to detail. Thank you Dave for all of your work! Amazing!!

From the owner: Kitchen, bath,decks, flooring and fencingread more

I LOVE the King's family!!! They are so friendly, helpful, patient, and encouraging!! Debbie was…read moreso helpful when it came to pairing tiles and helping me find what i was wanting and picturing in my mind!! I'm looking forward to going back when I get to do my kitchen!!

Great company to do business with. Did flooring (wood & carpet) thru out the whole house. They had…read morethe best pricing and were easy to work with, as our schedule was a moving target. But they made it all an easy process with great results. Would definitely recommend!

Gorgeous, amazing huge showroom! The salespeople are very knowledgeable and customer focused! Very…read morepatient and not pushy at all. I bought tile, vinyl plank and back splash tile through them they even install!

We had RB's measure our brand new home for flooring. They sent a guy out to measure and we were…read morevery pleased with him and the products we received. When all the flooring was finished we had 6 boxes of hardwood floor left over. After a month of repeated phone calls to try to return the product or to even speak to a manager we have been told, sorry it's a specialty order we can't take it back. If I had realized this, one I would have asked for a second measurement and two would of asked for a clear description on what is considered specialty orders. One would think that if they measured the floor they would take back what they miscalculated. The manager told us repeatidly that he would call us back. Never have received a phone call. There are plenty of places in NWA to get nice quality flooring. Go somewhere else besides RB's.