We contacted Surfco just before Thanksgiving to help us assess and repair the damage caused by our…read morewasher flooding part of our home. From the beginning they seemed to not want to answer many of our questions and aggressively pusged us to let them start right away. Once we agreed to what they recommended they began work and we began to have more than a few issues. A different person came out each day to check on the loud machines that were running 24/7 in our home and they each would tell us something different about the progress. One day we were told it was almost dry and the next day we were told it was still soaking wet. We were told our tile may need to be ripped up due to the reading a supervisor took with the meter they all used that said our tile was soaking wet underneath. When I asked the people who came the next day about the tile they told me that the meter did not work on the tile and would always read as soaking wet no matter what due to the temperature of the tile. This continued on for about 5 days each day bringing contradictions. They finally deemed our house dry, pulled the machines out, and let us know they would send out the repair person to give an estimate and get started sometime in the next week. It took almost two months for the repairs to begin. We had to deal with a 3sqft part of our wall being gone, no baseboards in half of our house, said baseboards being piled and stored in various places in our living room and garage, and one of our doors that leads to our garage not having a frame which made it very difficult to keep our house the correct temperature. Once repairs finally began they were not what was promised. We were told the baseboards would be picked up, taken to their work space, professionally spray painted and repaired before being put back. When we arrived home and our baseboard were back on it took only a glance to see brush marks on them. We were told plastic would be put down to protect our floors while they were in our home working, but our dark floors still have bright white caulk and paint on them that we will now have to clean off. When the caulk was applied to the baseboards it went up the wall and overall looked very messy. When we asked for this to be fixed, they begrudgingly did so and then proceeded to say that they could only partially fix it "due to the shape the wall was already in." During the removal of the baseboards part of our wall was damaged and we received the same line when we asked them to fix the damage that they had caused. Things in our kitchen (where no damage was being repaired) were broken, which we would not have known if the clean up attempt hadn't been done poorly causing us to find pieces of glass on our floor. One of the holes that they drilled was not covered by the baseboard when they were reinstalled, but it was left that way until we explicitly asked that they fix it. They missed places that needed to be repainted and overall had zero attention to detail causing my husband and I to have to constantly check the work that was done and request fixes. Any time we did this the supervisors would blame the workers they brought in to do the work and say that "they just don't understand English". A supervisor went into parts of our home on the complete opposite side of where they were working and let out one of our dogs. We received a text about this saying that our dog was loose in the master bedroom. We informed them that both of our dogs were closed in the office on the opposite side of the house from the master bedroom. The next day we received another text that let us know they would be "finishing up a few miner things" on Monday and that we needed to make sure our dogs were put up. Our dogs are both friendly, but the one they let out is 70 lbs and is a jumper. She could very easily knock over someone who is not ready for her greeting. Which is why we put them on the opposite side of the house behind closed doors. The dog they let out is also not a quiet dog. If the fact that that side of the house didn't have any evidence of work being done, everything was pushed over to that side to be out of their way, and all the doors on that side were closed and the doors on the side they worked on were open didn't tip him off that he was on the wrong side of the house, the loud whining and barking should have at least made him pause before opening the door and letting her out. Every supervisor we talked to was unprofessional at best and some of them were down right rude. This company then sent us an invoice to sign and when we reviewed it, we noticed that there were multiple line items that we shouldn't have been charged for. The only time this company has shown any form of attention to detail is when they are attempting to point out mistakes in our emails back and forth with them about the mistakes in billing. They made a stressful situation into an absolute nightmare that lasted almost three months. I'd give 0/5 stars if I could.

I would Highly recommend this company. They came out in the middle of the night and took care of…read morethe Disaster that had happen at my house, My toilet over flowed and went into my bathroom and bedroom. As you might assume I Was Very STRESSED!! But they helped me Through it and were extremely professional and knowledgeable about everything that had happen! :-) They dried my house and repaired it better than it was before. Great Honest Company.

We recently had DRAMIS with Luke Dye install 1200 sq feet of hardwood (from old tile) in an old Fay…read moreJones house, and between leveling the concrete subfloor perfectly, to finishing all trim, moulding, and dyed matching lips and edges, I cannot complement the Dramis Team enough. They were meticulous, kind, and efficient as well as professional. Later, we had them scrub and clean the 70-year old quarry tile hallway (250 sq feet), and it turned out better than expected. Thank you DRAMIS. I cannot recommend them highly enough ...

We had a tornado 5-26-24 and Dramis did a great job repairing all floors and the staircase…read more Luke and team were excellent every day. Big project and the delivered. They overdelivered and their follow up was the best you could imagine. The team was not happy until the customer was completely satisfied. Thank you Dramis! John Hill Bentonville

This summer I wanted a whole home generator installed to prepare for whatever month Northwest…read moreArkansas decided to have a snow storm. I was a little nervous about the entire process since it's a larger purchase. I talked to Twyla, who was super helpful and worked well around my crazy schedule. Jason, the owner, came out to take a look and give me an estimate before sending his plumber and electrician out. We agreed on the scope of work, I paid a deposit, and they got me on their schedule. The electrician, Mark, walked me through everything and even helped me connect the generator to my WiFi too! Would definitely recommend the Arkansas Remodelers team if you're looking for a local company with great customer service !

My hope is that no one else has to experience the same pain that we have gone through and are…read morecontinuing to go through. Jason Yount is an unethical, crooked "contractor" that will lie to you, take advantage of you, manipulate you, and will perform the most inferior quality work. He will also NOT take responsibility for any of the damages he has caused. When we gave him a list of our frustrations with him and the work that he performed, his response to us was "I understand guys. I'm frustrated too." Here are the main issues that we faced: - Both sinks in the kitchen ended up having leaks. TWO different leaks. One of the sinks lead to water damage to the ceiling in the basement. Jason will not accept responsibility and will not pay for the repairs. We tried to file with his insurance but they informed us that general contractors are not liable in the state of Arkansas if a subcontractor performs the work. Jason didn't do any of the remodel work himself. He subbed out every part of the job. We are having an issue filing with the subcontractors insurance as well. We will end up paying out of pocket the thousands of dollars it will take to repair the damage caused by the leak. - We had the kitchen countertops replaced. The subcontractors were Northwest Granite. We aren't exactly sure what happened while they were installing the countertops but their fingerprints will not come off of the granite. The company has sent someone out five different times to try to get the fingerprints out. All we've noticed is that whatever substance created the fingerprints is just being smeared along the countertop as they've tried to scrub off the fingerprints. Two of the times that they came out to address the problem, they left us the chemicals and basically said that we needed to scrub the fingerprints out ourselves. Another kitchen remodeling company told us that it will be impossible to get the substance out because they've ground it so far down into the granite. - We asked for the corbels to be removed from the cabinets. Several pieces of wood from the countertops were broken in the process. Jason refused to take responsibility and would not fix the pieces of wood that were broken in half. A cabinet specialist came out and give us a $300-$500 price tag to fix the cabinet damage. - We were never told that the backsplash was going to be broken in the process of the countertops being replaced. It was a huge shock when I went to look at the progress and saw that the bottom row of backsplash had been beaten in half. In the process, the Sheetrock behind the backsplash was beaten in. The Sheetrock will need to be replaced on the entire wall now. There was ZERO communication warning us that this would happen. - As mentioned above, there was an initial leak in the main kitchen sink that I caught on the very first day that the work was done. Multiple issues came from work that Joe Roseblum with Marine Veteren Plumbing performed. - The work was supposed to start the last week of May but it wasn't actually performed until early August. Jason is TERRIBLE at communicating. You can call or text him multiple times and not receive an answer. Our experience was that he would introduce us to his subcontractors and then leave us to arrange all of the details. The ONLY time Jason stepped in was when I was ready to call the job off due to the material issues, communication issues, and timing issues. - Jason was supposed to be replacing the vent hood. I told him which vent hood model I wanted TWO MONTHS before he even started trying to order it. By the time he got around to ordering the vent hood, the model was on backorder. It is now no longer being sold. - We picked out faucets from Lowe's that we wanted to use on the island sink and main sink. Jason told us that he wouldn't install the ones that we selected because they were cheap and low grade quality (Moen brand). He forced us to select "high end" fixtures from his supplier. - Last but definitely not least is the money. We have never received a final receipt for the work performed. I have no doubt that if he were to read this and give us a final receipt with the breakdown of costs, he would try to get more money out of us. He totally lowballed the estimate. We were told that our budget was $8k for the granite/quartz and that it was a generous budget. The level we ended up selecting was either a high 1 or a low 2 (out of 7). We picked one of the most inexpensive types of granite and still went over budget. I feel like Jason was trying to give us a low initial estimate with a low material budget so that we would end up choosing him over other contractors. Another issue is that the price quoted was for 3 FULL slabs of granite. They definitely didn't use 3 full slabs and we weren't given any remaining granite. Jason lied to us and denied this when we tried to address it with him. DO NOT work with this sleazy, immoral man. We will be reporting the him to the Contractors Board of Arkansas.

We have a leak in our roof. Let me just say First Star was amazing! The service at First Star…read moreExteriors was incredible! They had someone here with in hours after reaching out. They came out to inspect the problem, found that one of the pipes on the roof is damaged and causing the problem. Since we were expecting more rain, they came back that same afternoon to temporarily seal the area until we can permanently fix it. Kristin and Jarred were outstanding to talk with and explained everything! You don't find customer service like this anymore, it was so refreshing! If you need any work done please give them a call! They do so much more than just roofing so check them out! I am so glad we did!

I contracted with the Conway branch for roof, siding and paint on my house. I was assured that…read morethey would use expert installers that worked for them. Roofers did a good job but it went downhill from there. The first siding installers messed it up completely and severely damaged the front and rear doors, and damaged the new roofing edges by leaning ladders against it. First Star sent a second crew that tore off and replaced the siding but couldn't fix the doors. They even replaced the front storm door but it still wouldn't work right because the doorframe was sprung. Then the power wash crew came out but didn't have a power washer. They had to go to Home Depot and buy one. Wanted to quit 2/3 of the way through because they didn't bring any fuel for it. I put my own gas in it for them to finish. When the paint crew showed up they didn't even have any ladders and had to use mine. They didn't caulk the gaps as promised. First Star had no qualms about leaving a 75 year old man to caulk siding and touch up paint, and repair doors and doorframes so the doors will actually close and latch. Plus I'm still picking up chunks of fiber cement siding, nails, and shards of aluminum soffit from the yard. It's not like they were pressed for time. Started in October, finished in August. You'd be better off going to Home Depot early in the morning and picking your own crews. Probably would get better results.

Auburn and crew with Town & Country Roofing and Restoration did an awesome job! Communication was…read moresolid the whole way through. They showed up when they said they would and got the job done right! They also made sure everything was cleaned up before they left which is very much appreciated. Thank you guys! The roof looks great! I'd definitely recommend Marine Veteran Auburn and team.

Very much recommend the service at Town and Country Roofing! Eddie and his crew did a quick but…read moregorgeous job with my roof. Chris was thorough throughout the whole process from insurance claim to adjuster meeting with me and getting the roof done. It's beautiful! Gutters go on next week and I can't wait to see how amazing those will look too! Contact Chris Hendricks at 479.544.2840 and tell him I sent ya (Ashlee Seay)!

Horrible! Where do I…read morebegin? I paid them to stain and finish the exterior logs of my two-story log cabin with a premium product from Sashco costing me $7000. I was told I wouldn't have to touch the exterior logs for years. Months later, it looks like the cabin hasn't been touched. Months later, they sent someone over when I wasn't home and they PAINTED my deck - which was never part of the original job - in fact, I specified that they not touch any wood whatsoever that was covered by a roof or awning. I had to wait months for them to send someone out to fix my front deck. The guy they sent, Bryant, told me he was the guy on the job who stained and finished the exterior logs and he remarked that something was certainly wrong with the job. The owner, Steve, has refused to address this after multiple phone calls and text messages. Very unprofessional. He'll be hearing from my attorney!

We had Ozark Wood Care strip our old finish off and re-finish with the Sikkens wood conditioner…read moreTeak finish. They did a fine job with both, and I especially appreciated the work done by their employee Bryant, who did a great job on the finish. I would highly recommend this company for anyone with a log or log sided home.

Our 4-year old home has had a litany of major issues since "completion". Widespread mold issues,…read morewater damage, and now large concrete boards falling from 20' heights into areas my family hangs out in. HoD offers no assistance, denies any responsibility, and instead wants to claim "that" company that built our home is no longer in business.

Awesome business awesome people!! Homes of distinction is building our house and what a job! The…read moreprocess has been simple and painless. They have helped connect us with every person we needed. We have had no problems. They are accessible when we have questions. Best of all they are delightful to work with. High integrity, honest, solid quality work. If you are thinking of building, check them out! They've had a featured home in the parade of homes the last couple of years.

Chimney Repair. Tom…read moreanswered the phone, came out for a visit. Provided good suggestions and was very knowledgeable. The estimate he returned met our expectations. They started work, were polite and cleaned up every day. The work exceeded our expatiations and the price was excellent. Would hire them again. Highly recommended.

Tom was a pleasure to work with and came up with a long term solution to fix my leaking deck. They…read moreare not the cheapest but you get what you pay for and it was worth the cost for the peace of mind that comes with a 10 year warranty. Elmer and his crew who performed the work were very attentive and were pleasant to be around. Don't hesitate to use their services if you want your job done right the first time. Jeff