Poor customer service and poor people skills. Virginia, manager, recommended a different chlorine…read morefor my pool since my cya levels were high. I bought 50 lbs of the recommended chlorine. 2 days later I was taking the chlorine out to the pool house and realized it was powder not pucks. Took the chlorine back to Virginia and was talked to like I was a 5 year old. Immediately upon entering the store, she stated to get the chlorine out of the store since she has no idea what I've done to it. She acted like I carried a bomb into the store. I let her know that I purchased the chlorine on her recommendation but I need pucks. Again, she stated to remove the chlorine from the store and no swapping or refunds. I again told her that this chlorine was bought upon her recommendation and is not what I always buy. She just said have a nice day. Glad there's other pool supply stores out there. Never spending $$ there again. Virginia's people skills are exactly why brick and mortar stores are closing and everyone buys online.

Staff member, and customers did not wear masks. Company website says Covid measures are in place,…read morebut that does not appear to be the case.

Just purchased a GMG Prime Daniel Boone pellet grill from Hot Tubs of Central Texas in Belton TX. I…read morecalled them about coming in and picking one up and found out the grill was on sale, and it comes with a free bag of pellets. I told them I would be by in the next few days to pick one up. THEN Kaycie called me back and said they would deliver it for free! I am so excited to get started. Received my grill at home in less than an hour. Thank you Kaycie! And thank you Hot Tubs of Central Texas!!!

From the owner: If you've always dreamed about having a hot tub, it's time to make that dream come true. Hot Tubs…read moreof Central Texas is a family owned and operated hot tub installation service in Belton, TX. We offer excellent customer service and affordable options for every family. Once you have a new outdoor living space, you'll need some patio furniture and a grill. We carry Summerset Casual outdoor living furniture in a wide variety of styles, and we also have charcoal, pellet and gas grills. Our friendly associates can answer any of your questions about our hot tub styles and the installation process. Call 254-572-8927 now to ask about our financing options.

Do not do business with this company. While we were able to get our pool mostly finished, the…read morecompany filed for bankruptcy on 11/22/2022 and left several people with unfinished projects and ultimately liens on their homes from contractors not being paid. The work done on our pool was fine but was incomplete as they did not fix a waterfall leak as well as several other small tasks that they promised to complete.

We bought a Jacuzzi from Ocean Quest in Belton and are very satisfied with the purchase. Kim was…read moreour sales person and she was not only nice but very informative, answering all questions we had before, during and after the sale. The guys that delivered and set the tub up were equally nice and very informative as well! Best purchase we have made

This company lies every day about what or what not is happening. Excuse after excuse. I'm told…read moresomeone will show by 2pm. I call at 3pm. "Someone will be out this afternoon. I call at 4pm. I get another excuse and at 6 pm no one shows up. So much wasted time on my part waiting on someone to show up to finish a part of the pool, and yet, no one shows up. According to the contract, the pool should be done 6-8 weeks from the time the submit the permit paperwork. That was in March. It is now July 21 and I'm still waiting for the pump system to be completely installed. I complained to the BBB, Yelp, and Google on line. The company only seemed to act on their mess and actual plastering of the pool two days later...coincidence? IDK Consider not using a family owned company when it comes to construction as there is too much drama. They never hesitate to ask for their payments on time. But will never return your calls, never call when they say they will, and most definitely don't show up when they say they will. The office seems to know nothing about anything other than billing and getting the contract signed. I believe they over book themselves and anyone who has a larger priced pool takes priority. How this company has stayed in business for 50 + years is beyond me. I feel my pool, my project, and my satisfaction is only based on when they can fit me in. Time for the law to take hold in a breach of contract suit. As I figure it, based on my hourly rate of $30 an hour, and they have wasted 120 hrs of my time, they owe me at least $3600 of wasted time. Since I can't place a value on a wasted summer, I'm guessing a good attorney can get me lost time on vacations and other time lost. Do NOY use this company, I don't care how many so called positive reviews they might have. You would think a family owned and operated business might care a bit more about customer satisfaction. The only positive is the pool design is a good looking design. That's it!

Ramirez Pools built my Mom and Dad's pool and i can tell you, they did an amazing job! Ramirez…read morePools has been in business since 1967 and their experience and quality of work shines through! Ramirez Swimming Pools is the only company to go to in Central Texas for quality made in-ground pools. Also, if they build your pool, you have customer service FOR LIFE! Well worth your time and money!

Gym equipment and staff are great. It looks that city support for maintenance of outside facilities…read moreis lacking! Pickleball courts could be great is if the city or a private entity provides for maintenance. The nets need to be replaced with a good quality type. There are too many lights that are not working and makes play very hard at night and is a safety risk. This facility can very easily be a five-star rating if maintenance (city support) improves. Somebody needs to take action in order for this to happen.

Great gym. Pickleball courts. Nice equipment and friendly staff. They always take good care of me…read more Highly recommend. Plus swimming pool in summer

I would highly recommend Kingz Pool Services. I recently hired Kingz Pool to remodel my swimming…read morepool including replaster, replacing old lights with new LED fixtures, installing new tile, and repairing leaks in the spa. Luis, the owner, was incredibly helpful in explaining the process and working through options to stay on budget. I really appreciated how responsive and communicative he was during the remodel. He delivered what they said they were going to do in the timeline promised. His team showed up on schedule, and worked efficiently and professionally. Before choosing Kingz Pools, I reached out to several other contractors but either never got a call back, they didn't show up, or their bids were not reasonable. Kingz Pools provided a fair estimate, stuck to the agreed timeline, and delivered exactly as promised. If you're considering a pool remodel, I highly recommend giving Kingz Pools a call. They truly delivered a top-notch experience from start to finish and the pool remodel looks great!

As everyone has noted - Luis is a pro! Super responsive, professional, with fair pricing.... work…read morewas right on schedule, within the estimate, and looks great! A total pleasure to work with.

We were hoping to have the perfect pool by the summer. This is what we were guaranteed by the…read moreParks. Our contract was signed in January and the pool arrived in March. We are no further along now than we were then. They have falsified dates several times of when they will be out to complete the project. When I called today (from a different number so they would answer) I was told they were finishing a project in Lubbock. According to Jim Adams (San Juan rep), Texas Cool Pools does not service that area. Dean stated they would be at our house the middle of April and this did not happen. Eric then stated in writing they would be out between May 18th and 31st and that did not happen. A friend called today and spoke with Marie about getting a new pool. She was told 8-12 weeks for the pool to be delivered and 30-45 to complete it. They are continuing to intentionally fraud people. If you are deciding which pool builder to go with, I would not choose this company. If you have recently signed a contract in the last few months, there is a good chance they were not truthful about any aspect of the process and time it will take to complete it. I have attached a picture of our pool...they simply turned it upside down in our yard.

Texas Cool Pools, here is a Company who has no Integrity, they came out looked at my pool on a…read moreThursday and said they would be back on Friday, called me Friday morning said they had to go to Austin so would not be back here on Friday but would be back on Saturday morningor Monday morning. Monday afternoon I called and left a message and Tuesday morning I called and left a message still have not heard back from them. If you didn't want the work you should have said so instead of wasting my time. Would never do business with this company again, even if it was for free.

Pool-ology was able to make repairs the very day I called for help. Cliff, the service man, was…read morepersonable and professional as well as very helpful on pool questions I had. Pool-ology is my "Go-to pool company", for ALL THINGS related to my pool.

RUN! We got a new fiberglass pool installed and so DISAPPOINTED!!! Concrete decking is cracking…read moreall around, has chips, and bowing. I was told cracking concrete is normal but I am pretty sure it shouldn't be cracking immediately. They put the soil (finish) down on July 3rd right before the tropical storm dropped over 5" of rain and the concrete forms were still piled up in the backyard so that area didn't get cleared or topsoil. We still had a green pool that couldn't be enjoyed over the holiday. They won't dig before rain but they will through down fresh topsoil or whatever it was but not prepared for sod and rough grade that went straight to the pool. It was also before the masonry was even started much less completed. The masonry guys got to trudge through carrying the stones. What we ended up with was a mixture of concrete, sand, gravel and rock with footprints after things dried out. We had to use a tiller/cultivator and pickaxe to try to break up the ground. The mixture of concrete, sand, gravel, and rocks broke my tiller. They shouldn't put down soil until everybody is done so that all of it is cleared up! We signed the contract 3/5/2025 and we still haven't swam in the pool for 2 primary reasons. 1 they cleaned the filters but then they got more concrete in the pool so the filters already need to be cleaned to get the concrete out. 2nd the tinker toy handrail isn't going to help me or my sister in or out of the pool (white powder coated steel ended up being white plastic that bends pretty easy and isn't long enough to help). I don't know if my pool was damaged but when the little bulldozer slid into the side wall and they had difficulty getting it out, they said it was no big deal. It feels like to me they seem to invalidate any of my concerns, they just want the money. The decking mess is probably why they push to sell the cool decking to just cover up issues.