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    Smith Monster Offroad

    5.0 (2 reviews)
    Open • 8:00 am - 5:30 pm

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    Wrench City Powersports - You may find it on the service road of East bound I-30, exit 83, past the stop sign, and several other buildings.

    Wrench City Powersports

    (4 reviews)

    Friday 3-14-24, looking for reasonable pricing on motorcycle repair. I went by and looked at their…read moreshop. I asked about "replacing the rear brakes" on my Triglide. I asked questions was met with friendly response. so when I rode in, I saw I had a engine fault code, a red light, a ABS light.. I went into "OHNO" mode. I was waiting for the report, Drody advised that I had put my new front tire on backward ( the tire rotation was right). the spedo reader, could not read because of that. I was advised that I do not need rear brakes. I said all this to say they are doing the right thing for the customer. I got a tour of the shop, clean, many bikes, some for sale. go see them. The owners & mechanics are riders, and are very helpful. I will use them again.

    Dropped off my 04 Polaris Ranger in mid November for lack of power. After 2 plus months, and sparse…read morecommunication (which was mostly initiated be me) I picked it up today out of frustration. The told me it was running but still under powered. Test drove it, drives the same as when I dropped it off. I paid for parts up front on 12/3 and was told it was a clutch issue and would be done in a week. Gave it some time because of the holidays. Started to get curious again after the first of the year. Called and was told we're working on it and they'd had some changes at the shop. Called again the next week, same answer. Last week I went to the shop and was told Brody was out but would call me. Brody calls and I express my displeasure. Told him he had a week and I'll be picking it up. Picked it up today and was prepared to pay whatever was fair if it was fixed. It was not. Brody tells me he'll make it right. Takes an hour off the diagnostic time and still charges me $396.84 for a 3 month clutch repair (1-2 hour job) that did not resolve my issue. My neighbor recommended this place because he knows the owner. Hated to tell him they were terrible, but he apologized. 10 out of 10 would never use them again or recommend them to anyone.

    Nor-Tex Tractor & Powersports

    Nor-Tex Tractor & Powersports

    (4 reviews)

    I only have positive things to say about Nortex Tractors. We had been through the run around with…read moreDallas area dealers for our new buggy. From my first call our salesman Tommy had only good and honest information. The side by sides are a hot item and in scarce supply these days. Nortex gave us a transparent timeline for delivery and after our expected wait we picked up our new Polaris. Tommy, Bill, Okay and everyone really gave us great service. No nonsense, East Texas friendly. They also sell Can-Am buggies along with New Holland and Mahindra tractors. Worth the drive from city. Glad our ranch is local.

    Well, I was very confused as i was reading the testimonials on their website. First off, they are…read moreNOT very friendly or have great customer service unless you are making a purchase! We have purchased 2 tractors in 3-5 years from them and yes, they had world class customer service on those days. Both tractors are paid off but we had to get some repairs on both of them due to mice damaging the wiring. The first time, 5100.00 cash was given to them for repairing the first tractor. The second tractor was damaged a few days after picking up the first tractor. anyways, the service was trash when the 5k was handed to them the first time. and the 2nd time hand them over 1300.00, don't get me wrong, I didn't want to take the 2nd tractor to them, but time was of the essence and distance was a key determination, so I took it back with regret and thought well, maybe they had a bad day or whatever the first time, seems like everyday I've went there they had a bad day. I wasn't expecting a red carpet roll out by any means, but at this point the minimum customer service skills could've been used. They pride themselves about 60 years of excellent service and I did not see it and they sure as hell didn't show it. to keep this semi short, I will say that I will never refer them at the Decalb location or any other location thats attached to their name. I wouldn't give them a penny i found on the ground and will definitely drive the extra miles for better service even if it is more expensive...

    Smith Monster Offroad - motorepairs - Updated September 2026

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