Amazing primary care provider! I was able to do a walk in appointment and was seen in less than…read more15min. staff was friendly and attentive and the doctor answered all of my questions and went above and beyond to make sure all my needs were met. They even called several pharmacies in the area without me asking when I found out my usual one was closed to make sure I had access to my medication as soon as possible. Office was clean and well maintained as well.

Absolutely terrible and deceitful practice. My wife had a visit a few months ago and during that…read morevisit, she discussed with the front desk and her doctor, Dr. Perez, regarding billing. They assured her that she would not be billed as everything was covered under insurance. She had to come back the following week for a follow up due to an issue during her visit. She was assured it would be covered. We then got several bills for BOTH visits along with the labs that Dr. Perez apparently lied about stating that it would be covered. We spoke to the billing department and they were HORRIBLE - rude and unprofessional telling me that WE are responsible for knowing THEIR billing codes and practices, not THEIR own doctors, like what??! We will NEVER be returning for any services from them as they are unresponsive when trying to talk to the office and do not take ownership for their own actions.

Dr Zipperer been my doctor for pain management since April. I have been through many specialists…read morebut he is the first I've come across that listens and advises you and truly hears your concerns, your fears and also the problems in your day-to-day life. With Gods help and prayer he guides you. I have never seen a more selfless, kind and helpful doctor. And my pain has never been more managed and treated non-surgically.I recommend him wholeheartedly to anyone looking for excellent care. Also a Shout Out to his wonderful support staff especially Kaleigha for her patience and going the extra mile.

From the owner: John Zipperer, MD specializes in interventional pain management at Renova Pain & Recovery Clinics…read morein Santa Monica, California, offering advanced treatments that effectively relieve pain by targeting its precise source. Patients benefit from Dr. Zipperer's expertise and ongoing support to help them manage chronic pain, whether in their back, hand, abdomen, or elsewhere. Dr. Zipperer also works closely with patients who have become addicted to opioids. In addition to providing medically assisted treatment that relieves withdrawal symptoms and cravings, you can count on him to properly manage your progress and help you maintain pain control without the need for opiates. After completing his undergraduate studies at Emory College in Atlanta, Dr. Zipperer received his medical degree from the Medical College of Georgia at Augusta University. He continued his residency training in internal medicine at the University of Florida in Gainesville and subsequently obtained certification from the American Board of Internal Medicine. He holds active membership in the American Society of Interventional Pain Physicians and the American Society of Addiction Medicine. After many years of experience helping patients deal with the most challenging internal medicine issues, Dr. Zipperer decided to focus his attention on pain management and addiction medicine. He started a 12-step fellowship for people with an opiate addiction who are receiving medication-assisted treatment...

Very professional and well educated staff. As a person in this field I highly respect them. Their…read moreNP is top notch and I recommend her 110% to people I serve.

Shannon Davis, PMHNP is compassionate and professional. She takes the time to explain things about…read moremental health diagnoses, medications, treatment options, and her recommendations. Her front staff is friendly and the overall atmosphere of her office is one of warmth and acceptance. You can't go wrong reaching out to her or her staff if you need to address mental health issues.

We love Dr. Gaupp so much that even after she moved to Eagle River from Providence, and we live on…read morethe Hillside, we drive out there to bring our kids to her. She is very good with kids, highly knowledgeable, and never hurries you out the door. It's a small practice with personal, friendly treatment.

Unless you want someone stuck in the 80's who won't listen to a word you say, I recommend NOT…read moreseeing this doctor. He made me incredibly uncomfortable, and when my blood work said my AST (SGOT)/ALT (SGPT) came back high for my liver, instead of doing tests to see what was wrong, Which could be a number of things, he went on to tell me I was going to die if I didn't stop drinking and that this was caused by Alcohol Abuse...When I drink 2-4 beers 4 nights a week. I told him I felt uncomfortable and would NOT be seeing him again.

The actual doctor visit was fine. The 1 star rating is for the incompetent staff. I came to this…read moreclinic because one of the doctors was listed as in-network for my insurance. The first question I asked the guy at the front desk was if they are in-network preferred providers and he said yes. If he had said no, obviously I would have gone elsewhere, but he assured me they were in-network and told me all I owed for my visit was my copay. A couple of weeks later I received a bill for quite a few hundred dollars. Thinking it's a mistake I call my insurance to try to get it straightened out. Eventually I was directed to Maria, the billing manager, for Acute Family Medicine. I called her 3 times and she never called me back. I had to physically walk into her office to get her to talk to me. All she could say was she wasn't sure what was going on because she had never set up any sort of plan between the clinic and my insurance. She said she talked to the guy at the front desk, but didn't remember telling me they were in-network. She said she felt like the clinic was partially to blame and she would try to figure something out. After several more attempts at calling Maria, she finally called me back and said she would try to have another doctor (not the doctor who saw me) sign off on my paperwork at an attempt to have my insurance pay for it because the other doctor might be in-network...umm ok? That doesn't seem very ethical, but sure, lady. Maria then tells me that I should start making payments because she "doesn't think this plan will work". At this point, I'm so fed up. I have my lawyer call her and she tells him she never asked the guy at the front desk if he remembered telling me they were in-network. She can't get her story straight. I never heard from her again, just another bill. I paid it so I wouldn't be sent to collections, but I seriously urge you to find anywhere else to go. The staff obviously can't be trusted to know how to do their jobs correctly.

The head of the billing department here is horrid. She was incredibly rude to me when I was trying…read moreto understand a bill that didn't make sense, and essentially yelled at me to pay it. When I called asking for clarification on another billing issue a woman at the front was very rude to me too. I don't know what's going on or why billing issues can't be properly explained, but I'm over it and won't ever return. I believe my money is not being properly handled.

I am conflicted…read more The lobby atmosphere is relaxing. Clean. Open. ...However, the staff is borderline rude, cuts you short, does not follow through. Everything from scheduling Billing Referrals Follow up -There is most definitely an 'air' of 'Karen-esque' personalities with the staff. Because it is such a small town, that makes a patient uneasy when these folks have so much access to PHI. An elevated level of posterity and an approach to managing the front medical office, requires maturity and a propensity for altruism. Your patients want to feel at ease when they come to your office. The medical staff, and facility however!!!! Five stars. I don't think I've ever gotten better treatment. I feel more educated, at ease, and like I have a plan leaving the office. Dr Jones and Medical staff are fantastic. Holistic.

I really like one of the doctors but the people at the front desk SUCK!!! And I'm not the only one…read morewho has an issue with them. I was told by multiple people to avoid this place but I really like my doctor, however the women and newer guy make going here unbearable. They are rude, make lots of mistakes and frankly come off as a bunch or Karen's who only come here to socialize and gossip with one another. I have moved to somewhere more professional in town but will miss my doctor. Sad they have ruined it for the doctors here.