Amazing primary care provider! I was able to do a walk in appointment and was seen in less than…read more15min. staff was friendly and attentive and the doctor answered all of my questions and went above and beyond to make sure all my needs were met. They even called several pharmacies in the area without me asking when I found out my usual one was closed to make sure I had access to my medication as soon as possible. Office was clean and well maintained as well.

Absolutely terrible and deceitful practice. My wife had a visit a few months ago and during that…read morevisit, she discussed with the front desk and her doctor, Dr. Perez, regarding billing. They assured her that she would not be billed as everything was covered under insurance. She had to come back the following week for a follow up due to an issue during her visit. She was assured it would be covered. We then got several bills for BOTH visits along with the labs that Dr. Perez apparently lied about stating that it would be covered. We spoke to the billing department and they were HORRIBLE - rude and unprofessional telling me that WE are responsible for knowing THEIR billing codes and practices, not THEIR own doctors, like what??! We will NEVER be returning for any services from them as they are unresponsive when trying to talk to the office and do not take ownership for their own actions.

The actual doctor visit was fine. The 1 star rating is for the incompetent staff. I came to this…read moreclinic because one of the doctors was listed as in-network for my insurance. The first question I asked the guy at the front desk was if they are in-network preferred providers and he said yes. If he had said no, obviously I would have gone elsewhere, but he assured me they were in-network and told me all I owed for my visit was my copay. A couple of weeks later I received a bill for quite a few hundred dollars. Thinking it's a mistake I call my insurance to try to get it straightened out. Eventually I was directed to Maria, the billing manager, for Acute Family Medicine. I called her 3 times and she never called me back. I had to physically walk into her office to get her to talk to me. All she could say was she wasn't sure what was going on because she had never set up any sort of plan between the clinic and my insurance. She said she talked to the guy at the front desk, but didn't remember telling me they were in-network. She said she felt like the clinic was partially to blame and she would try to figure something out. After several more attempts at calling Maria, she finally called me back and said she would try to have another doctor (not the doctor who saw me) sign off on my paperwork at an attempt to have my insurance pay for it because the other doctor might be in-network...umm ok? That doesn't seem very ethical, but sure, lady. Maria then tells me that I should start making payments because she "doesn't think this plan will work". At this point, I'm so fed up. I have my lawyer call her and she tells him she never asked the guy at the front desk if he remembered telling me they were in-network. She can't get her story straight. I never heard from her again, just another bill. I paid it so I wouldn't be sent to collections, but I seriously urge you to find anywhere else to go. The staff obviously can't be trusted to know how to do their jobs correctly.

The head of the billing department here is horrid. She was incredibly rude to me when I was trying…read moreto understand a bill that didn't make sense, and essentially yelled at me to pay it. When I called asking for clarification on another billing issue a woman at the front was very rude to me too. I don't know what's going on or why billing issues can't be properly explained, but I'm over it and won't ever return. I believe my money is not being properly handled.

Very professional and well educated staff. As a person in this field I highly respect them. Their…read moreNP is top notch and I recommend her 110% to people I serve.

Shannon Davis, PMHNP is compassionate and professional. She takes the time to explain things about…read moremental health diagnoses, medications, treatment options, and her recommendations. Her front staff is friendly and the overall atmosphere of her office is one of warmth and acceptance. You can't go wrong reaching out to her or her staff if you need to address mental health issues.

First ever experience here, and I was fatshamed by the doctor, she also didn't check any of my…read moreconcerns with my health. It felt as though I was going to a therapy session and the therapist spits on my shoes and kicks me out, I do not recommend going here unless your prepared to have your mental health decline.

My experience in this clinic Since I arrived I felt lost. I had to go through three doors to get…read moreto the destination I had to get to three different buildings for the three people who made mistakes. Later, when I arrived at the clinic, they did not instruct me in anything, they did not give me a piece of paper that said what I had to do because I had never in my life gone to a drug test. Since I couldn't pee, they told me I had to stay for 3 hours. and I told them that I was going to go to my car to get a chocolate because I hadn't eaten for 8 hours and that my stomach also hurt so I went out and came back and these people told me that I had done something totally horrible for having gone out to grab a chocolate to my car I went to that clinic voluntarily. For a moment I felt imprisoned, this clinic is super irresponsible and... its irresponsibility cost me the job that I was going to have at Walmart, my job. I needed this job. . They treated me like a criminal I felt like the gestapo was trapping me They made me feel totally horrible They took me to a little room and they started telling me that they couldn't give me the test because I had done something super wrong the crotchety The lack of professionalism of this clinic is unheard of. I also had another experience in this clinic in which I left the clinic crying about how the doctor treated me, a true monster. My experience in this clinic was totally horrible and not only that, this clinic affected my life, the life of my children because I am not going to have a job.

I am conflicted…read more The lobby atmosphere is relaxing. Clean. Open. ...However, the staff is borderline rude, cuts you short, does not follow through. Everything from scheduling Billing Referrals Follow up -There is most definitely an 'air' of 'Karen-esque' personalities with the staff. Because it is such a small town, that makes a patient uneasy when these folks have so much access to PHI. An elevated level of posterity and an approach to managing the front medical office, requires maturity and a propensity for altruism. Your patients want to feel at ease when they come to your office. The medical staff, and facility however!!!! Five stars. I don't think I've ever gotten better treatment. I feel more educated, at ease, and like I have a plan leaving the office. Dr Jones and Medical staff are fantastic. Holistic.

I really like one of the doctors but the people at the front desk SUCK!!! And I'm not the only one…read morewho has an issue with them. I was told by multiple people to avoid this place but I really like my doctor, however the women and newer guy make going here unbearable. They are rude, make lots of mistakes and frankly come off as a bunch or Karen's who only come here to socialize and gossip with one another. I have moved to somewhere more professional in town but will miss my doctor. Sad they have ruined it for the doctors here.

When I first walked into the building it was clean and the staff was friendly. I was taken back…read morewith in 5 min and seen with in ten min and I was the last patient of the day. Needless to say she was running in time. I saw Tara Wood P.A. and let me just say it was hands down my best experience with a a medical office since my move here in 2019, maybe ever I. A family Practice. She was so kind, understanding and I felt that she really listened to me and heard what I was saying. She worked with me to discuss options and a plan of action. She was exactly what I was needing and looking for.

From the owner: Arete Family Medicine - Anchorage is a new practice providing a variety of services for your entire…read morefamily, including women's health, men's health, pediatrics, and general medical care.