They are the best at getting my teeth clean and keeping them healthy. Great service and environment.read more

Told office only wanted standard cleaning , went through all process and hygienist just wanted to…read moreupsell

I have had several procedures here and all staff has been amazing and caring. It took me awhile to…read morefnd a good dentist and I finally have! Other than a small hiccup with billing, which was fixed, I've seen both dentists here and they are great!

The first time I came here, the service was top notch. I left happy and thought I had finally…read morefound a good dental office. After my last few visits, I will not be returning, nor will any of my family members. At my last appointment for a cleaning, the hygienist was telling me how dirty my teeth were and told me that I don't brush or floss my teeth. Well, I don't know how I've made it this far in life without brushing my teeth! She made me feel awful about my teeth and made me feel like a disgusting human who apparently doesn't brush or floss. I had a few cavities and made a follow up appt to get them filled. I was given the appt with paperwork stating what teeth would be getting the fillings. It's a good thing I kept that paperwork! I showed up to the appt for the fillings and was told my appt was never made and was never put into the system. Yet I had the paperwork showing otherwise! They took me anyway since it was their mistake, but I was treated as a walk in and made to wait, wait, wait. I had another appointment that I booked 2.5 hours after this one and I had to actually contact the business of my next appointment and notify them that I would be late. And sure enough I was 30 minutes late to my next appointment because of Avalon dental's incompetency. Speaking of incompetence.....approximately 6-8 months after this, I had a dental cleaning at a different dental office and found out that I had a "huge" cavity that Avalon dental missed! It was so large that had it gone any longer I would have needed a crown! The cavity was clearly visible on the x-rays taken at Avalon and they never treated it or informed me of the cavity. One of my family members actually did have a crown placed through Avalon dental and the whole experience was nothing but a nightmare! They told my family member that they ran the paperwork with the insurance company and that the crown was covered. My family member had the procedure and was then hit with a massive bill from the insurance company. Avalon dental never cleared it with the insurance first and said they did! My family member then had to get more medical documentation and basically do Avalon Dental's job for them with submitting required paperwork and documentation to the insurance company to get this covered, which is what Avalon claimed they did, but did NOT! The woman in the office that handles insurance and billing is EXTREMELY RUDE! Called multiple times requesting that we contact the insurance company to pay them. Is that not her job? I contacted the insurance company and per the insurance company, they had 90 days in which to provide Avalon dental with the payment and it would be payed in 90 days. I called and let the insurance/billing lady at Avalon dental know this and she continued to call us MULTIPLE times requesting a check from the insurance company! UNBELIEVABLE!!!!! Again, this is her job to contact the insurance company....why were we having to do her job for her? Not to mention she continued talking over us on the phone, kept interrupting us multiple times, and would not let us speak! She was calling us up like a bill collector when it was out of our hands. We told you, the insurance will pay you in 90 days! QUIT calling! We QUIT coming to Avalon dental after these incidents. Will not be coming back. EDIT: The business thinks I have the wrong dental business because of my name and location being California. I have the correct business and I was a patient of yours more than once. I travel to the valley here MULTIPLE times per year and have well over 200 reviews for Arizona businesses, including yours. If you took a look at my reviews, check-ins, and photos, you'd know that. I was just in Phoenix this morning. As for my name, this is a variation of my name. Just because it doesn't exactly match my medical record, doesn't mean I was not a patient of this office. I do not wist to talk to you or anyone from this business. I shared my experience with your business on a review site. Please learn to take negative feedback to build a better business for current and future customers/patients.

Good office nice clean I can only recommend…read more Good dentist

Amazing team, customer service. No waiting at all. The lady in the front was so nice. Highly…read morerecommended!

I have neglected seeing a dentist for quite some time because I have an awful fear of pain due to…read moreextreme cold sensitivity. I had a favorite practice I went to in Illinois and I would travel there for my care until the practice was finally closed due the practice relocating out of state. I tried a different practice in Gilbert over a year ago and had an awful experience. I was talking with someone about my dilemma and she highly recommended Serenity Dental - so I ripped off the band-aid and gave them a call. Whenever I would call any other practice I was always told my asks were not feasible. My ask was: Warm or room temp water rather than cold, 4 shots of novacaine, the use of the Synapse Dental Eraser (and nobody has this tool - but it is truly miraculous at blocking out pain). In the absence of the dental eraser my ask was to add Nitrous (laughing gas) in addition to the warm water & novacaine. I was told they don't typically warm water ahead of time but they would do so for me and I was also told that the novacaine & nitrous was totally doable. I went in for my initial visit and got my teeth cleaned, x-rays, etc. Everyone in the practice was so very kind to me. They really went out of their way to make me feel comfortable and at ease. The dentist even said he would provide me a prescription to obtain the dental eraser so that it can be used when needed at an appointment. I need to go back to take care of 2 cavities & have a crown. This is the first time in a long time that the idea of going back isn't giving me awful anxiety. Jess was the one that did the teeth cleaning for me and she is just a sweetheart. I also got to see Dr. Bhatt to discuss the needed care. He was super kind and really assured me that I came to the right place. So if anyone suffers from severe anxiety like me over dental visits - I would strongly encourage you to give this practice a try. This practice is truly the best - and I already love them more than the other practice I went to back in Illinois for over 25 years. I cannot thank this practice enough for taking such good care of me!

Have been coming here for over 2 years now, Dr. Bhaat and his team are excellent! You are always…read moregreeted warmly, no matter how early your appt in the morning maybe! My husband has been a patient for close to 5 years and has high praises of the entire team, even if it is a delicate operation. The dental hygenists are always very prompt and always do a great job! We have never had to wait for long, before being called inside for the checkup. Every visit is always taken with a lot of care.

I have been going to DR. Goates and his staff for over 8 years now and have had only exceptional…read morecare. His team has always gone above and beyond to make me feel welcome and comfortable. This will be a long review as to explain the amount that Brandon has done for me would be hard to explain in a small paragraph. I have dealt with dental issues all growing up. My family all has had issues and a lot of it is genetic issues. I use to get anxiety going to the dentist. When I started seeing Brandon 8 years ago he was great at explaining things and making me feel comfortable. I started doing routine dental care because I now wasn't having the anxiety about going in because I could see how much he was helping me. My jaw has never sat correctly with my jaw alignment causing all the pressure to be on my front teeth. Which in turn caused extreme damage and loss of length on my front teeth. Brandon was so patient and thorough through the whole process of helping me decide what to do with my bite. In my pictures I will add to this review, you will see how much my teeth had been damaged over the years with the constant pressure being applied to my front teeth and what Brandon was able to do to create a beautiful smile and set me up in the future with a more stable bite. Brandon was able to do 12 crowns on the top to help build up the back of my teeth and make a more unified smile. Since having them done I have had minimal pain and almost forget that I had them done when I'm even eating. Brandon was very Thorough and he is a perfectionist with his work. I have heard on multiple occasions since having my teeth finished how amazing and natural they look. Most of the time they don't even know what's different which goes to show how natural they look. I love that he made them look so natural. I have had other people reaching out to see where I had my teeth done because they look so natural. I have also met other patient in passing at his office or finding out where I have gone for dental work, give raving reviews of him as well. I can see his staff and how happy they all are in his office and that also speaks loudly to the person he is and the atmosphere he has created. I highly recommend Brandon for any of your dental needs as I have gone through most of them with him and he has always does an exceptional job. I am so thankful when I moved here 8 years ago that Brandon was the dentist I chose. The first photo is of me at age 18 showing you after I got my braces off. You can see that the back of my teeth didn't hit correctly. The second photo is how much they had worn down over the years and were starting to chip off. The third photo is a picture of me before I had all the dental work finished. The next few photos are the after. Thanks to Brandon I now have a full smile and a more stable bite.

Everyone was so nice and helpful, this was my first time going to a private practice for dental…read morework and Dr. Van Dyke is seriously the best, I will never go to a PDS office ever again, I will recommend this practice and Dr.Van Dyke to any and everyone!

love the environment! front desk was more than helpful very big thank you to chloe!!will definitely…read morerecommend this office.

If I could give 0 stars I would. Absolutely idiots. It was like speaking to a brick wall. I…read moreinitially sent an email with my daughter's x-rays attached to ensure that they provided the correct service from my daughter who is experiencing tooth pain, as I did not want to waste anyone's time and efforts. They ensured that they could. I followed up via phone the same day to again ensure that we were on the same page and that they could provide the correct service for my daughter who is experiencing tooth pain. They again stated that they could and scheduled the appointment. They call me the day of the appointment, a week later, to inform me that they made a mistake and cannot provide what my daughter needs. They said that all they can do is take x-rays and provide referrals. I already have the x-rays and THEY were the referral. Also, how is that service providing my daughter will any type of pain relief that we discussed via email and via phone prior. Their exact words were that "no one is perfect" and that there "is nothing they can do about it"! Mind you this is after I have already requested time off work and have been telling my daughter for a week to just hold in there because the dentist would be seeing her soon. ABSOLUTE IDIOTS!!!! AVOID THEIR STUPIDITY AT ALL COSTS.

Needed to find a new dentist pronto while I'm nearing my due date of this pregnancy. Glad I surfed…read morethrough Yelp and found this amazing dental office! What I liked most from my first cleaning I just had here: -Upon entering their reception they had a cute chalk welcome board with new patients' names (the thoughtful touch is nice) -The dental hygienist that did my cleaning was a joy to converse with and her cleaning job was gentle and also thorough -Also brought in my retainers and they offered to clean them for me right away -Dentist is super friendly and extremely helpful as I learned something new about my retainers at that appointment (his wife is the orthodontist there) -The photos of the dentist's family spread across the office was also nice to see (I love people who cherish their families) Looking forward to my next visit postpartum.

Here we are four years into our relationship with Oasis and we are still thrilled with this team…read more They are consistently professional, thorough, friendly, and incredibly knowledgeable. If Dr. Arora doesn't have the answer to something, he will research and follow up with us. His commitment to providing unmatched dental care is obvious. His passion for his craft is inspiring. I have recommended this office countless times over the last several years and not one person has had a less than amazing experience. Highly recommend. Still.

Always a great experience- staff is amazing and I really appreciate their conservative approach to…read moredentistry. They are amazing! Best dentist I've ever been too. Also they run on time and get patients seen on time which is super nice

To say I'm disappointed in this dentist practice is an understatement. I went in last month for a…read morecheck up and clean. The bill (as I have no dental insurance shocked me) but they offered a package that would cut the bill in half and allow for future more cost effective treatments. Ok, seemed reasonable. So i set up an appointment for husband who went in today. What followed was a ridiculous sales pitch on an implant where he had a tooth pulled prior, and a refusal to perform a regular clean because he apparently wasn't a candidate for it but needed a deep clean. Funny how this wasn't pitched to me, but then again, perhaps not much incentive knowing I haven't got dental insurance to bill. It also doesnt sit right with me because husband goes for dental check ups twice a year and never before was he not a "candidate" for a regular clean. We wanted to come here as it's in our neighborhood vs driving 45 minutes to our old dental practice but guess we"ll continue doing that rather than being taken advantage of here!