Could have been better, but I won't go back to try again. I had been here once before and I had a massage and facial. It was pretty good, my muscles were relaxed and I had a full body massage front and back, with a facial. I didn't appreciate not being enclosed in the room, and able to hear everyone to the left or right of me, but it wasn't too noisy, so I ignored it. It was decent enough that I thought I'd bring my daughter's there so they can get the experience of a massage and facial as well. And this was a decent enough place to have a first experience for my youngest daughter (it was both of our birthday weekend - went on 9/16/23). So I scheduled 3 massages and facials. My youngest daughter and I were right next to each other, my other daughter down the hall. The people were very nice. However, for my experience next to my daughter, the two that were massaging us, kept talking (in a whisper), but talking nonetheless. We obviously didn't know what they were saying, but throughout the entire process they periodically whispered back and forth, giggled and whispered some more.
So I couldn't get comfortable or in a zone because the constant talking through me off, so I don't say anything, just let it ride. Then there was so clatter of tools (about 4/5 times) during the massage as well. Like you have a bowl of metal tools and your scattering them around in the bowl to find the one you need. So that kind of noise happened about 4/5 times - still messing up the zone, but I let it ride.
My masseuse massaged my back and legs and my arms, but touched my feet and touched my hands. I'm accustomed to a full body massage having everything massaged. There were a lot of other elements of my massage that were not included in this session, but I let it ride. Even thought I felt like I was half done.
Then when the facial was taking place, whenever she washed off the creams, soaps, etc. She was so fast and rough. To the point of opening my eyes and my mouth when she was wiping, I was like Woah! what is happening here. She did it several times, like she was rushing and just trying to get it done. This is what it felt like. But the kicker was, when she started to put the creams on or wash my face. Her fingers smelled like a bunch of seasoning. It wasn't on her hands, but it was on her fingertips and it was not pleasant.
Lastly, was the real shit kicker for me. I paid at the front to the person who was there, who seemed pretty nice at first. Gave her $400. I intended to leave a tip, but it wasn't going to be astronomical, because I had funds for the experience, and I was on a strict budget...and because of my service, it worked in my favor, because I tip based on my experience of your service, not just because you did a job. So I handed her $35 for the tip and she laughed at my tip. And told me, it's more for your tip when you're here for 2hrs. I told her, I tip on my service, not on the time. And she then told me, and your daughter had 2 people to give her a massage...WHY? I didn't ask for her to have 2, who told you to do that? You decided to add someone else to the mix, that's not on me. I only budgeted for 3 people, so they'll have to split it with her. And she scuffed at me and again mocked my tip. Which is not how you handle customers in business.
The thing is, as a business owner, if you're providing a service you don't know your customer's life story. They are open to tipping, but it's extremely insensitive and rude to laugh at someone's tip and tell them they have to pay more. The audacity and rudeness is crazy. And how do you know if they have more? And how do you tell someone to pay for a service that was incomplete and not to their satisfaction? WHO RAISED YOU? The Bronx in me, wanted to tell her to give me my tip money back and you give them the tip! But I am fasting right now, so I'm being tested in every which way and I couldn't let her insolence deter my path. I just smiled and told her you figure out how to ration that - I'm never coming back here again. read more