I had one of the worst experiences I've ever had with a dental office. I was overcharged $3,700, which didn't seem right. When I questioned it, I was given multiple conflicting explanations--first that my insurance hadn't paid, then that insurance checks hadn't been cashed, and later that the payments were only for future work. After contacting my insurance directly, I was able to confirm that checks had already been issued, received, and cashed by the office. Instead of resolving the issue professionally, the process turned into months of back-and-forth where I had to repeatedly prove that I was being overcharged. During this time, I was treated rudely, and the office manager, Celina, even made an inappropriate and offensive comment implying I had a mental learning disability. Eventually, after all the evidence was presented multiple times, they corrected the overcharge--but by then the damage was done. My implant was left incomplete, and I now have to go to another dentist to finish the work. This entire experience was stressful, frustrating, and completely avoidable. I would not recommend this office to anyone. Save yourself the time, money, and hassle. read more

I love this dentist but I am at a lost. It takes me forever to get in for a cleaning. I finally got in after 2 years this week for a cleaning. I suspect that is because the benefit year ends on June 30th and my new benefit year starts on July 1st. I literally have to wait until I have a dental emergency to get in such as a crown come off. I literally walked around with a cracked front tooth. The frustrating part is that all that waiting and the fact that I need work done, I am screwed. I now need 3 crowns. I can't use this benefit year. $1500 unused benefits. I have to wait until July 1. I will use all of my benefits up in the first 2 months and I have to pay for all of my cleanings out of pocket and around $2000 for crowns. I feel like I am being taking advantage of. They should pay for the cleanings next year if I have to fork out $2000 in crowns because I couldn't get in for cleanings. I made appts and they canceled due to short staff. I am the one that paid for it. Nobody called me back to come up with a plan. I have dental insurance for these situations but I should be able to get in for cleanings. My insurance covers preventative cleanings. I am so angry about this. They had an opening on June 21 at 10 am so they said they could do it. Today, June 20. I am still waiting for a call back from dentist for a solution. I called my dental insurance company and learned that if the dentist bills for the crowns on the first appt, it will go in before June 30 ins deadline for this year. The insurance pays when the dentist office bills not when the crown is put into my mouth on the 2nd appt, which is in July. This changes so much. I could have gotten it started before my insurance starts a new deductible year on July 1 and that means I would be paying less out of pocket and use my benefits. I called the dentist office and they denied everything and then said that the appointment is no longer available. The part that pisses me off is that I was screwed over by this clinic and now I get to spend the next several months in pain again. I do not understand how I see reviews where other new patients get in quickly and it takes me forever to get in. They cancel my appointments without warning. read more

Wonderful dentist office with great service. Dr. Phan is very kind and takes great care of her patients.

Dr. Phan is the real deal. I took my 81-year-old mother to see Dr. Phan to see about getting her fitted for dentures as well as a couple of extractions. Dr. Phan was very gentle and patient with her. She made her feel at ease. Appointments did not feel rushed. The office is very clean along with state-of-the-art dental equipment. The entire staff here are truly warm and welcoming. I would highly recommend them. read more

I was in need of an extraction and I had my fill with the run around at other offices. They had me at hello. The environment is welcoming, clean well decorated and coordinated. The staff was beautiful, professional and pleasant. They really made an uncomfortable desperate situation affordable and convenient. They were quick and they had a payment plan that discounted more than others. I was considering a trip to Mexico and instead I'll chose to stick with 'Palo Verde dentistry'. I am actually looking forward to being treated right on my next visit. I would recommend them to all of my friends and family. You work hard have your smile taken care of by a dependable group of people who put you first. read more

Smilecology - Beautiful office in a beautiful neighborhood. Quit and relight beside Estrella community college - Cosmetic Dentists Near Me - Avondale, Arizona

Staff is very nice and welcoming. They made me feel really comfortable. I do not like going to the dentist but they made my experience a good one. read more

What a great place, what a fantastic dentist! Honestly, I don't know why anyone would go anywhere else! After having a horrible experience just trying to make an appointment with another dentist, this place was a breath of fresh air. They are very caring, friendly and have a calm atmosphere. The dentist is so so good! The work she already has done has been the best I have had! I actually can't wait to go back and continue my treatment plan. I was anxious knowing I had a lot of work to do and that the costs would add up. However they have been kind and understanding and helpful. I just love this place. This will be our family dentist as long as possible! read more

I have searched high and low for a dentist office that I trust. I finally found one, Smilecology. Dr Pham is great and Ashley one of the dental hygienist is amazing. Cassandra and Ruby are very friendly and kind. I would highly recommend Simecology. read more

Excellent dentist, friendly staff, and they truly care for their patients. I have been going to Smilecolgy for 6 months now and am nothing but impressed by the experience. Highly recommend!! read more

My husband and I both go to Smilecology. I am 65 years old have had some problems with periodontal disease in the past Both of their hygienists Lana and Ashley have been thorough with their cleanings and have recommended a plan to include antibiotics through a periodontal tray to help ward off further bone loss that will help to keep my teeth intact as long as I can. I highly recommend Smilecology! read more

This was a very pleasant dental experience, even though I had "the dreaded root canal" on 14 and a surgical extraction on 13 (two upper molars). The extraction required a palatal injection (i.e. an injection on the roof of your mouth which generally isn't pleasant). I opted for nitrous, which was excellent. The two hour appointment felt like 20 minutes, and I experienced absolutely NO pain. The injections were painless, the root canal was painless, and the only thing I felt during the extraction was pressure. Dr. Phan really is an expert. She isn't very talkative, but that's okay. When I have a bite guard and a dental dam in my mouth, I'm not going to be very talkative anyway (aside from the giggling and humming I was doing, courtesy of the nitrous). Danielle, her assistant, was very kind. I let her know that I get a little claustrophobic and I may need her to suction my mouth more frequently, and she said "if you need me to suction, just point." Whenever I pointed, they immediately stopped and she made sure I was comfortable. This meant a lot to me that they wanted to make sure I was comfortable through the entire procedure. The only issue I have, and this is a very minor one, is that they didn't send me home with discharge instructions even though I had a surgical extraction. She did send me home with a prescription for powerful pain relievers just in case, but I do not need them. I just took Aleve the first day, and after that, I'm completely fine. All-in-all, my first visit was a success. I'm going back in three weeks to get the permanent crown placed, and I'll update the review as necessary. Thanks, Dr. Phan and company! read more

My experience led to many months of pain & eventual loss of tooth. I went to get my fillings done in multiple appointments & noticed I came out with pain & it kept getting worse. I was assured that it was normal so I trusted the staff here. I couldn't even eat like a normal person anymore because it would be so painful to even bite down. I had to walk around with an ice pack on my face & would get horrible migraines. I would mention it to Dr. Phan but she assured me that is was normal & would she would end up grinding down my fillings to correct the bite. So I googled my symptoms & to what I found I was showing signs of pulpitis/infection. I went in again specifically for the pain because it kept getting worse & I had mentioned my theory but was laughed at. I was assured I didn't have pulpitis/infection. So I trusted again! All my teeth, jaw, face & head hurt so bad!!! this went on for months & remember agonizing in pain on the floor. I wondered when this would go away. I tried what was recommended which was an expensive mouth guard that only made the pain worse & I went in to also do a fluoride treatment on my teeth as was recommended to help the pain. NOPE IT DIDN"T!!! When I went to buy the mouth guard the cashier asked me why I had Ice on my face & I told her & she bet me it was an infection. She was familiar with them so she was very convinced based on my symptoms & even recommended I go to her her dentist instead. I was breaking down because the pain was so bad & my body would shake from the pain. I am not big on pills at all so I tried to avoid the scary narcotics pills for pain ( a bit of pill/med phobia) but I did end up forced to take lots of advil. There was many nights I COULDN'T SLEEP FROM THE PAIN!! So after many months of this I finally went to another dentist (Day 1) where they immediately diagnosed me with pulpitis/infection. They gave me antibiotics & strong pills for the pain but I wanted Dr. Phan's opinion again so I went to her right away (day 2) & she assured me I didn't have an infection/pulpitis. She said there was no need for me to take the antibiotics! She grinded down my fillings again & had one of the worst nights of my life in the most severe pain ever! I was crying all night in pain & agonizing! So my hubby took me to an emergency dentist the next day (day3) & the 3rd dentist diagnosed me right away with pulpitis/infection. She immediately started a root canal but the infection was so bad that after approx 4 hours she couldn't finish & found complications. She said the infection had been sitting there for months!!! She had to postpone the rest of my root canal. There was so much puss I could smell the disgusting stuff & tasting it. The pain was so bad & I had to keep taking advils because I was still too afraid to take the bigger scarier pills even though I probably should of based on the horrible pain. To this day I haven't touched those big pain pills. My face was more swollen, my jaw had a mass that was swollen too. I just wanted all the puss/infection gone so I could have pain relief. I went in for second part of root canal but again there was complications & they couldn't finish. I sat there for hours while the anesthetic no longer wanted to work on me so I began to feel the tools going into my nerves. I was crying out in severe pain so they had to send me to a specialist. The specialist said there was no saving this tooth & that indeed the infection was there for months. They tried to numb my tooth but found complications too because they called it a hot tooth that couldn't get numb. After many tries they finally numbed it enough to at least proceed. I watched little pieces of my tooth being taken out 1by1. They showed me the xrays before and after of the infection & how it was finally gone though I still had to continue the antibiotics. I was so happy it was finally out & was finally crying happy tears though the pain was very bad when the anesthetics faded. It seemed like a miracle but it was definitely a traumatic experience & hate to see dentist offices to this day. It is sad I had to suffer so many many months & the expensive bills & loss of my tooth not to mention trauma. The rest of the pain disappeared after my gum healed. Unfortunately I have trouble eating because I can't afford to get a new tooth & have a lot of bone loss now. Since I was already missing 2 teeth on both sides of the top do to not being able to afford root canal many years ago It makes it harder to chew on the side that is missing 2 teeth vs the one but I only have a couple teeth that work to chew so I fear I will end up getting another infection there since it is the only side I can use. My teeth are so messed up that I bite my cheeks often. The other 2 different dentist I went to showed me on the xrays what infections look like & how they could see it. So there was 3 days straight that I went to 3 different dentist including Dr.Phan in the middle. The others seen infection but she didn't read more

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Had a great visit would come again. I don't have to sit and wait. I was called back fast. They were very informative about every step they were taking. Felt comfortable and would definitely recommend this place to family read more

Had a surgical deep cleaning performed yesterday. Feels and looks great! Didn't have to wait to be seen. The staff was attentive and excellent. read more

Palo Verde is the absolute best! I never have to wait more than 20 minutes! All of the staff are so friendly and informative. Such a great place to go! read more

This is the best dentist I have ever been to, I've never felt so welcomed in any office like I felt here all this staff is amazing! Thank you so much! read more

Dr. Phan, Lana and the entire staff are beyond amazing and always go above and beyond to make you feel comfortable and explain every step of the way. My mom had the best experience she's ever had at ANY dentist and now my husband is switching over!! The best place ever! read more

Such a wonderful experience. The staff is amazing! My dental hygienist was very kind and very knowledgeable! Dr. Phan was also very nice. She explained everything that would need to be done and offered different options. After all the dental stuff was done I was directed to Celina who was very nice/welcoming and went through the check out process and set up my husband and I to come back and finish some filings that would need to be done. Overall we had a great experience and definitely will be staying with Palo Verde Dentistry for all our dental needs. Thank you ladies for providing great customer service! read more

Smilecology - Pearly whites! - Cosmetic Dentists Near Me - Avondale, Arizona

I'm fairly new to Smilecology but thus far have had great experiences. They give info and aren't pushy about services which is important in my trust of practitioners of all kinds. All those I've encountered have been great. My most recent hygienist (sorry can't remember her name) was wonderful! read more

Just got back from "Smilecology" and had a great experience. From Cassandra at the front desk to Ashley who did my cleaning and reassessment of my teeth. I hadn't been into Dr Phan since 2017 and they treated me fabulous. Looking forward to addressing the teeth they will be crowning and filling on the 30th. Everyone from beginning to end treat their patients with great kindness and care. Makes going to the dentist a experience. Thank you Dr Phan and staff.... and thank you for taking my lapse in dental and turning it into a chance to get back on track again. Cudos. Not sure why this is posting as Samuel A???? - Wendy H read more

They treat patients like an ATM. I cracked a tooth. EXTREME pain right now. Got a Saturday ( today visit). I told the front desk BEFORE I went back that I didn't get paid until Wednesday ( a few days), and that I just paid to fix my roof so money is tight. After being examined and X rayed they explained what they could do and that my portion would be $160. They weren't sure they could even help m today as Phan's schedule was tight. I told them I could only pay $100 today. I was told by their office manager they don't do payment plans , they could try and get me some dental credit plan. I told them I didn't want to do that. It was $160 today or nothing. I told them I was unable to do that. So I came in pain , left in pain- they did nothing for me - I offered to pay my bill (around $60) as I left. They wanted to bill my insurance etc but I didn't want to hear from them again so I insisted I pay it all now because I wanted nothing to do with them ( contact me after insurance etc). . I complained and to shut me up they wiped the bill clean. They are all about the money. My $100 today plus insurance ( and $60 in 3 business days) wasn't enough to help me. Forget about helping me because I was in pain - they did nothing - nothing - they wouldn't even do it for 2/3 my portion today , the rest in a few days ( as well as gouging my insurance) THEY ARE ALL ABOUT THE MONEY. They don't care if you hurt. They are very high tech - and I understand they need to pay off all their high tech equipment - My opinion : Pham sucks! Palo verde dental sucks! Came in pain , left in pain - they use your pain to extort money from you. It's just white collar crime - they knew exactly my finances before I even went to a room , and then after exam it was "pay up or get out" - the officer manager specifically said "we do not do payment plans". They wasted my one day off when I could have found someone who would help me when I am in severe pain ===== Addendum 7/1/16 Yep ... These lying SOB's billed my insurance Lying , cheating dishonest !!!! read more

Very professional place of business, staff is extremely knowledgeable and as friendly as can be. Thank you, Dr. Phan and staff for making my life a little better with a great read more

"IF YOU ARE LOOKING FOR RIPPED-OFF OR BAD CUSTOMER EXPERIENCE, THIS IS THE ONE". "This dental office has really bad customer service and is not honest/open to their customers. It was like you need to pay whatever I told you to pay and after that, none is m business. I went to the office around end of year December to check up my teeth and Dr. recommended to have two crowns. I decided to have one crown treatment on that day and asked for payment breakout. They gave me payment breakout lists for 2 crowns but it did not list and informed me the details of the breakout. After that, I was charged over $715 for just one crown (without other treatment like root canal). After one week, I received bill statement from insurance company which has different bill statement being claimed. Based on the statement, it said client only needs to pay $392. As a customer, of course I will call back again and ask why there is big discrepancy. The dental office front desk lady Stacy said she will call me back once they received "their dental office bill statement" and explained to me why. Guess what, they never called me back, I called them about 3 times, they made as many as excuses they can like they need to go over the details and then they will call me back. But they never called me "once". So I decided to call my insurance company to find out more details. My insurance company decided to have conference call ( 3 ways communications) but didn't succeed cause they said dental office was not willing to do so and the office will call me back later (Again, same excuses to prolong ) . Following are the explanations from the insurance company: 1. "There is $200 additional charges didn't show on insurance bill statement which was called upgrade fees and customer was agreed to sign to pay. " $200" was also because the crown was made on the same day service so customer does not need to come back second time" Fact: I didn't sign any papers and agree to upgrade anything. In whole procedure, no one told me the crown will be made on the same day and that $200 was going to pay for that. I was like waiting on my chair about a long time and asked them why needed to wait that long and then they said "oh, the crown can be made on the same day." As a service provider, you have obligation to tell your clients what they are paying for and procedures. For me, you office did not open and honest to your customers and sort of blinding your customers .. The dental office I went to before I moved to Arizona, they always explained and asked me if I am willing to upgrade the materials of my crown and what's the price difference. This is the way to do business and not rip off from your customers. 2. There is another $145 charges which was billed wrongly cause the dental office needs to tell insurance company they have a machine which can make crown on site and on the same day. The insurance company said they can reimburse portions from the bills. Fact: The front desk lady Stacy said "You should call you insurance company and see when will reimburse us, it is not our responsibility". Really? ! This is your GREAT customer service? After you got customer's money, none of your business is my business. So, the follows are the complains: 1. As a service provider, you have responsibility to tell your customers what they are paying for instead of blinding your customers. You have your customer paid these fees without letting me know at the first time that the crown can be made on the same day. It is not a good way to make business. 2. Customers service attitude is horrible and arrogant. I asked Stacy why you never called me back and I am waiting for your calls. She said because I don't want to argue with you on the phone. Hello..!! Your customer has questions and just want to know why I got billing discrepancies and YOU PROMISED ME YOU WILL CALL ME BACK!!! I called her twice and each time She just DODGED AND MADE DIFFERENT EXCUSES. I will not visit this dental office again and your office owe me an apology read more

Great experience! Everyone from the receptionist to Dr. Phan was so kind. Waiting area was clean and comfortable and all the forms are filled out on an iPad. The dental hygienists, Ashley, was very sweet and easy to talk to. Overall, awesome! read more

I love this dental office! They are so professional, but also fun. They are affordable which is a huge bonus when your dealing with dental stuff. My husband has serious issues with going to the dentist, but he came with me today and they did great with him. I will recommend this office to everyone we know! read more

I have been going to Dr. Phan for several years and have been very happy with her. My problem started when they kept overcharging me after I already paid. I get a call from the front office weeks later stating I have to pay $185 more. I asked why and the front office rudely stated "well you signed for it so you have to pay" Not even a explanation of the charge. I had this happen to me before without explanation so I guess it is my fault for trusting them again. There are so many more great dentists around so I will go elsewhere. Update: I went to another dentist and they were so much better in every aspect! They also told me they get a lot of other patients due to the same issues I had with Palo Verde. I am going to miss Dr. Phan but not the front office. read more

The best dentist I have ever had! Absolutely no pain at all. If you want a dentist that truly cares about you, look no further. Because I have definitely found Dr. Phan at Palo Verde Dentistry. read more

Always quick, in and out for a cleaning in half an hour. Love the staff and Dr. Phan!

I've been seeing Dr. Phan for almost 5 years. The office staff is very nice. My family and I love Ashley, one of the dental hygienist. I highly recommend this dental office. read more

Dr. Phan is my go to dentist. I had a 10 year old crown replaced about six months ago and I do not have any complaints. Initially I was very apprehensive because my previous dental work in Texas was horrible and I was very scared of going through the whole process again. Dr. Phan explained every single step and reassured me everything was going to be ok. Sure enough everything went great and I felt silly I was so nervous. Dr. Phan made the crown in office, she takes pride in her work and wanted the crown to look and fit perfectly. Overall, I am very pleased with her work and the crown looks amazing (you would not even know I have a crown)!! read more

Had an amazing experience here was recommended this place by a family friend and was blown away by the service WOW! The technology they have is top notch and their staff is very informative, knowledgeable, and inviting! I have no bad remarks about this place and I'm glad to have found them! read more

I moved to the Phoenix area a few years back and was not looking forward to going to the dentist. After seeing the great reviews online I gave Palo Verde a chance. I'm extremely happy with my decision to visit Dr. Phan. The doctor and her outstanding staff made me feel comfortable as they used cutting edge technology to fix teeth. Thank you so very much Palo Verde you guys Rock. read more

I cannot express enough my gratitude for the staff at Palo Verde...after a night of hellish pain...they were able to make me feel better...not just by controlling my pain but by their compassion and understanding...all I can say is thank you for being so caring...it meant a lot to me...:) read more

Very pleased to find Dr. Phan at Palo Verde Dentistry. Did not have to wait long for an appointment and the exam and cleaning were top-notch! Since moving here from the East Coast I had searched for quite a long time until I found Dr. Phan and am very pleased at the high level of professionalism. Give her office a try - you will be pleased too! read more