I have never experienced dental practices run this poorly. This and Dr. Workman's other one, Braselton Smile Studio, aren't ones I'd recommend.
The constant staff turnover should have been my first clue. Appointments are routinely changed, communication is disorganized, and no one seems to know what anyone else is doing.
One appointment that I believed was a routine cleaning somehow turned into a 2 1/2-hour ordeal with no advance explanation. On another occasion, I was prescribed medication that should have been started before my procedure, but the prescription wasn't called in until the last minute.
The event that finally destroyed my confidence happened when I went in to have a chipped tooth repaired. Instead of fixing the damaged tooth, they worked on the one next to it and ended up cracking the base of the original chipped tooth. When the anesthetic wore off, the pain became so severe that I ended up in the emergency room. The result was thousands of dollars in additional treatment that never should have happened.
The administrative side has been just as bad. They billed me directly for services but never submitted the claim to my insurance, leaving me to sort out a mess that should have been handled by their office.
After waiting six weeks for permanent crowns, I took time off work for the installation appointment. While I was driving there, the office called to say they had an emergency patient and couldn't see me. They sent me to another office later that afternoon, requiring me to take even more time off work. When I arrived, the COO apologized and informed me there had been no emergency at all. The dentist at the original office had simply decided not to complete my appointment. Being told one thing by the scheduling staff and something entirely different by management was the final straw.
I canceled every remaining appointment that day.
The irony? Months later, the same office that mishandled my care, my insurance, and my time called to remind me about a cleaning appointment they apparently forgot I had already canceled.
Everyone understands that emergencies happen. Mistakes can happen too. What is much harder to accept is repeated poor communication, questionable scheduling practices, billing errors, and a pattern of wasting patients' time while expecting them to simply accept it.
I cannot recommend this practice to anyone looking for reliable, organized, or trustworthy dental care. A 1 star review is generous and I'm unable to submit the review without a star. read more
