What went well was that the providers are very skilled at their job. They are also very patient and…read morekind. The way they administer the local anesthesia was great. Barely any pain. The only complaint that I have is that their communication is lacking. I recently had an issue with contraindications for the oral sedation and it would have been great to know from the beginning that this was what the issue was. I was initially informed that my insurance didn't want to pay for it. After that was resolved I did the procedure with no sedation but they couldn't finish. I was told to return the following Tuesday to finish only to find out that they only wanted to do half of the remaining work and that I would have to come back a third time to actually finish. I told them that wouldn't work and now I'm waiting for a cancellation because they are booked into next year. Just be clear please.

I had to wait in the chair after my cleaning for over and hour to see the dentist--there was an…read moreemergenccy surgery-fine, but no one came to let me know what was happening-- finally saw dentist -- need fillings --and lady at front desk was kind of rude did not schedule me for the fillings or give me an estimate of how much it would cost me usually there is someone who walks you back to front desk and arranges your next visit for the fillings oh yeah they typed in the wrong code and said you owe $350 dollars for today-- I said no I have UHC and they pay for exams, the manager came in and said "are you calm now?" I said I am calm just surprised. kind of insulting

Dr. Alm was more thorough than any dentist that I've known. He did a thorough oral exam and…read morechecked my gums himself. He was willing to request the x-rays from my former dentist, which I appreciate it. This is my first time to visit this dentist and the whole experience was positive.

Excellent. Everything went well…read more Exceptional service and terrific staff Always a good experience

I've been here over the last two years and love everything about it. Pat(?) the receptionist is…read morevery friendly and welcoming, the waiting room is comfortable-though I've never had to wait more the a few minutes. The hygienist has very gentle hands; my gums easily bleed-never a problem here! The dentist is very knowledgeable, actually a university professor, friendly, explains everything before he does it. Yep, this is the place to go!

I have never experienced in my life such bad customer service. I had an appointment today at 830…read more The girl who took my phone number wrote the wrong number so they couldn't reach me to confirm my appointment. What did they do? Canceled without letting me know. I changed plans and work schedule and wasted my time for nothing, they just canceled my appointment. Bad business you guys!

Amazing cosmetic dentristry. Nohemi did an intermediate deep cleaning followed by a "Zoom"…read moreultraviolet (UV) treatment by Ashley. Incredible transformation: 5 to 6 shades lighter. All this in the most relaxing spa-like environment. I highly recommend a visit to brighten your smile.

Once Dr. Roybal left and Dr. Gardner and others took over, the quality of dental care plummeted…read more They did an expensive bridge for me which had to be redone because of a poor design that led to complications. I was told my only option was for them to put in a new bridge. I transferred to a nearby dental studio with better reviews and could Not be happier. I would recommend not going with City Different. Very disappointed, not to mention paying a lot of money.

$720 for just a checkup folks. Yes, $720 for a dentist checkup today. At that price, I thought he…read morewas going to clean my teeth, fix my life, and arrange a nice Jewish marriage for me on the side. Even my wallet said "Oy."

I was told to book two appointments for plac removal. I was told the insurance company would be…read moremore likely to accept and avoid our of pocket costs. Well then comes the nearly $400 bill. After speaking with insurance company they rejected Coverage for 2nd appointment. I will never step foot in that office again. I requested pre-auth when I first started going there. Also they moved and changed my appointments SEVERAL times by simply sending me a confirmation text. No heads up. No ASKING if I could. Just changed my apps last minute.

Renee is THE best! I put my face in her hands and she always recommends the best treatment. She is…read moreso wonderful, skilled, and kind. In my experience hunting for a specialist in Santa Fe I have landed with her. It's a bit weird getting my face done at a dentist, but in New Mexico you get over odd things.

I would give 10 stars if I could! My granddaughter needed to have her wisdom teeth out and wanted…read moreanesthesia. Our dentist in Taos referred her to Bonita Medical Center. She will be a Senior when school starts in August and wanted them out before school started, a tight timeline. I called and spoke with Annie who she could not have been more helpful and understanding. She scheduled the consult for 4 business days out and said she couldn't schedule the surgery until after the consult. I mentioned that I was concerned we would miss an open slot if we waited, as time was short. Annie called me back a few minutes later and said she had gotten approval to reserve a slot the following week! I so appreciate her caring nature, professionalism and her extra effort to help us out. Bonita also comes highly recommended by Dr. Kayci Harris at Northern New Mexico Dental Center in Taos. And by my son, who works for DDent Labs in Santa Fe.

I SO highly recommend Dr. Galen Detrik at VIDA Dental Studio and all of the staff there. At the…read moreage of 70, I have had plenty of experience with dentists and BY FAR, HANDS DOWN, Dr. Detrik is the most professional, kind and skilled dentist ever. They have invested in the latest technology, and they stand behind their work. I had a complication with my bridge, and called Dr. Detrik. The office squeezed me in and did a laser treatment which caused people to stay overtime. Instead of needing a new bridge, the laser solved the whole problem which saved me so much money. With significant dental needs in the future, I will use my Southwest Miles so I can go back. Dr. Detrik and the VIDA staff are an awesome Blessing!

This was the friendliest and most caring dentist's office I have probably ever been to in my life…read more I am 57 years old and my very first experience with a dentist was when I needed a root canal at age nine. I have seen many, many bad dentists since then and have developed severe anxiety over dental visits, resulting in fewer dental visits, resulting in many teeth that now need help. I requested recommendations on the local Facebook page and this office came up more than any other, by far. I had my first appointment today with Dr. Pisotti and I now understand the recommendations. The care and attention was like I have never experienced before, with both the doctor and his assistant taking their time with me and making me feel at ease. They also have incredible payment options available. In addition to my extreme anxiety, I have also struggled to pay for my necessary care at times. I am so thankful to have found them and I highly recommend them if you have had negative dental experiences in the past!

Excellent dentist. Had a filling with him yesterday and was eating dinner a couple hours later with…read morezero pain and a perfectly adjusted filling. He has a calm demeanor that put me at ease. Would definitely recommend.

When my dentist, Dr. Nishi Vakharia, left Santa Fe, I was really sad. He was a great dentist! Dr…read more Matthew Alm took over his practice, and now that I've had a few appointments and procedures with him, I'm really happy. Today he filled a cavity. Numbing shot was slow and not painful. He narrated the entire procedure, so I knew exactly what he was doing with each instrument and in each part of the process. It was very reassuring. And he was very gentle. I am so happy that I don't have to look elsewhere for a dentist--and don't have to be afraid! (I'm not particularly afraid of dentists, but aren't we all a bit nervous about dental work?) I highly recommend Dr. Alm. Also--the office staff and dental assistants have always been great, and that continues to be true.

SO happy I found this practice! Being new to Santa Fe, I was looking for a new dentist. After…read moreseeing a flurry of ads , I chose a dentist w highly visible online presence. Thankfully, my brother pointed out they had very poor reviews on Yelp. So, I asked Ken from Superior Dental Lab( 5 star biz) for a recommendation. He said Dr. Mark Applebaum was the best. Ken was right! SO happy I found this practice. Dr. Applebaum is soft spoken and gentle while being incredibly capable and knowledgeable. I am confident I have chosen wisely. Plus, Jessica, at the front desk, was kind enough to make an appt for me that day w/ another dental specialist. If you are looking for a dental practice, look no further. You will be happy you did!

I needed a lot of work. Replacement of lower bridge, new upper bridge from scratch. All stemming…read morefrom car crash decades ago. Been a long road, outliving the dentists my family used back East. Here in NM the past three decades, i used another dentist who had to leave his practice because of illness. So, I was starting from scratch with Dr. Appelbaum...needing a complete revamp of work over the years going back to that car crash in 1955. Dr. Appelbaum's professional style completely matched my outlook, preference and needs. He is appropriately caring about quality and function. He let me know from the gitgo, that if I felt further adjustments were needed, he would fit me into his schedule somehow...asap. My new bridges are superb. They work as they should rather than trying to exactly replicate my mouth...which was distorted a few ways in that ancient accident. I can feel the difference, positive changes happening, day by day.

WORST DENTAL EXPERIENCE OF MY LIFE: I went to Dr. Nylund at Santa Fe Family Dentistry with minor…read moresensitivity on one tooth and a small chip on another. I had no significant pain. What followed was an eight-week ordeal of constant pain, multiple failed procedures, and complete administrative chaos. Dr. Nylund performed a crown and a filling. Both had to be redone entirely by other dentists. The crown was ill-fitting, had a gap, and ultimately caused a severe infection and swelling, which led to a two-part root canal. A prosthodontist and an endodontist later confirmed that the crown was improperly fitted. See dental notes in photo. The temporary crown fell out twice. They said, "Oh this happens." It doesn't have to. I went to Dr. Balderamos here in SF who is amazing to have it redone. His temp crown stayed on for 4 weeks and I could eat anything on that side. The permanent crown fell out as well. When I returned in extreme pain and told them the crown did not fit and that I was in tremendous pain, they shoved it back on, shaved it down, and sent me on my way. The pain continued and worsened. The left side of my face swelled like a balloon and had to have emergency appts. Over the course of this situation, I had to attend 13 dental appointments: most of them just trying to fix what should never have happened. To make matters worse, dealing with the office staff was a complete NIGHTMARE. Santa Fe Family Dentistry told me I would receive a refund and that the insurance claim would be reversed so the new provider could bill correctly. It took over two months, with weekly calls and sometimes multiple calls per week, sometimes 2-3 times a day, to get this resolved. I had to chase them constantly just to get them to do what they promised. Ultimately, someone from Delta Dental had to call their office twice to actually get it resolved. Despite all of this, I am still out nearly $3,000, not to mention the enormous amount of pain, stress, lost time, and emotional toll this caused. I walked into this office with a minor issue. I walked out with weeks of pain, a root canal, multiple specialists, and the worst dental experience of my life. I would never recommend Dr. Nylund or Santa Fe Family Dentistry to anyone.

parking is tricky, but I have been happy with my experience there so far. I've gone twice, once for…read morex-rays and once for a cleaning and tomorrow I go in for a crown. Everyone seems nice and they were kind and understanding that I'm a dental chicken. lol I was a little irritated that they did not. Let me know that when you sign up for an appointment on the website it's only for x-rays. It does not include a cleaning. If it was me, I would fix that.