I hesitate to write this, given all the glowing reviews. This Dentist advertises with Yelp so generally, those types of accounts never have bad reviews, they are removed. Here goes: I had just moved from Los Angeles to Santa Fe and was on my last Invisilyn tray. I began looking for a dentist to get fitted for a long-term retainer to keep the expensive work in place. I searched around and after speaking with the receptionist who estimated wouldn't take more a week to get a retainer, I made an appointment. Everything seemed to go well.
The good vibes ended there. After being told my retainer would be available within a week (weeks had passed since my last Invisilyn tray and teeth were moving around daily, it was imperative I get a retainer quickly and so I was relieved to be told they could get it fast), it was not ready. In response to my concern over the phone, the receptionist began reading my dental charts to me over and over (as if I wasn't speaking) by way of saying 'We never said they would be ready sooner' like I was a child who misunderstood simple directions on how to open a door. She continued like this, speaking right through me. The conversation became heated.
When I arrive for my appt, I'm told they 'mailed a check to me, the retainer wasn't coming out right, we feel you should see an actual orthodontist, the dentist didn't like how it was coming out, we mailed you a refund....'
As I stood there in shock, wondering why no one called or emailed me, and began asking questions, the truth came out, only I kept exclaiming my shock, dismay and confusion. Later I realize, they had me come to the office on purpose.
The receptionist didn't like our conversation regarding the delayed trays and the office in solidarity decided to punish me for by cancelling the whole thing. I paid for a retainer, they decided to keep it, out of spite. No one called me or emailed me to let me know because they wanted me to stand there, confused and embarrassed.
The manager telling me to come into her office which happens to be right next to the receptionist's desk. Confused, I follow her in. The receptionists watch.
The office manager, who has never met me, leaves the door open so the receptionist can hear. She starts with the same lies (we decided we aren't qualified to make your retainer etc) and then finally, after my protestations, the truth comes out: a compilation of my shortcomings as a patient: 'we record conversations', you didn't want the water we gave you' and 'you wouldn't put in two crowns like we told you to'.
What...?
I came in for a retainer and a tooth cleaning. I didn't come in to buy two crowns and a spanking . I don't like being pressured to buy big ticket items.
In other words, I had the one heightened (mind you, no swearing, no screaming, just direct, clear and firm) conversation with the receptionist over the phone. If there was more to my horribleness than 'you didn't like the water and you didn't make an appointment to get two crowns created', she was unable to supply it.
Needless to say, I asked to speak to the dentist. That ain't happening in a million years. They don't have an email address and all requests to the Dentist have been ignored.
I get louder as she is talking right through me, showing me the door, This is deeply unprofessional. Why didn't someone just call or email? All of this could have been avoided' but she's not listening. Finally, she threatens to 'call security'. Yes, you read that right.
Let's take a poll: should I sue for the cost of fixing my bite due to not having a retainer for another month and a half? They removed all attachments on my teeth, which means I can't even use my last Invisilyn tray. Thousands of dollars wasted. Happily, friends here have set me up with a great dentist. read more
