Came for my adjustment appointment after paying my balance completely off …read more was informed at the front desk with the braces coordinator that I had a total due still. when asked what was that remaining balance for ? no explanation could be given . the braces coordinator was rude and not helpful, he seemed to be very bothered & annoyed. he literally asked me "so what are you doing today" as if I didn't have an appointment for an adjustment. im not sure what happened that day but the customer service was very poor and could definitely be better .

1. I tried to pay on the date of service. They refused to tell me what i owed…read more 2. They sent a rude letter indicating i had a late payment. I mailed a.ceck the next day. 3. They failed to process that check before sending me an even nastier letter...

The time you wait is ridiculous I've never been in a dentist office 4 hours for a cleaning and…read morefillings. If you are going to take hours on patients at least have a tv for them to watch, water to drink.

Incompetent. This is a clown show dental office. I had a dental emergency and unfortunately, had…read moreto have a tooth extracted. The "dentist" pulled the wrong tooth. I set an appointment for 12 noon. I received a confirmation text stating that my appointment was at 12:30. They called me at 12:15 asking why I late. When I arrived at the office, I was the only patient waiting (first clue that this was a bad practice). I didn't go for X-rays until 1:15. Didn't see the dentist until after 2. When it came time for the extraction, I clearly stated which tooth was to be extracted. I even placed my finger on the tooth was to be extracted. The dentist seemed to acknowledge agreement. He then proceeded to pull the wrong tooth. It was obvious, he didn't understand what I meant. Communication is vital in getting proper care. This is an English as a second language office. If you are not Spanish speaking, do not go here. They likely won't completely understand what you are saying.

Love this place! Dr. Cavazos started the process, and Dr. Lepow did the work on the underlying…read morecavity, and crown to sit on it. Dr. Lepow called to check on me that evening, as I have TMJ and it's difficult for me. It's always been difficult to find a caring dentist that can assist with the TMJ. I highly recommend the entire staff - from techs to admins to dentists!!! It's the best place for a chickeny-type chicken to have dental work done. :)

My first experience was 2023. I get nobody likes the dentist but i felt the hygienist was…read moreunnecessarily bossy and then got sassy when i asked if she changes gloves after typing on the computer DURING the assessment. (Obviously ur using the same gloves and sticking ur fingers in my mouth, its a valid question!) She didnt like me calling it out. Got past it, but cmon. I also felt that the chairs were quite old and appeared dirty. Dr Ling is adorably awkward but he did a great job on fillings. Fast fwd 2024 cleaning, i end up killing a massive fly the size of a quarter that i saw land on the little tool tray as soon as i sit down. Like quarter size huge! Horse fly huge. I washed my hands and Taryn grabbed another tool set. During the cleaning I stare at 2 more HUGE flies on the ceiling light while my mouth is open. Then one flies straight into my face!! I jolted out of chair hitting my leg on that dang chair pole. Taryn was super polite, gave me first aid. We changed rooms. I also asked to see Dr Cavazos and they still put me with Ling so theres that. This place needs attention to infection control and environment of care practices. Nice ppl, but i dont want to have to ice a huge knot on my leg bone after going to the dentist and be stressed that a gigantic fly nearly flew in my mouth during a procedure. Bleh.

Had appointment 11am, still waiting over a hour to be seen , receptionist never responded within…read morethat time with a update on wait time

This is a luxury experience and I believe it is overpriced. I came in for a regular cleaning and I…read morewas diagnosed with periodontitis by the hygienist. I was told I would need to get deep cleanings every quarter instead of every 6 months. I thought that I would leave having had a cleaning but instead they sent me to the billing clerk so that I could figure out payment and then schedule the cleaning after. They tried to charge me $800 per cleaning initially. After I told her that their price was significantly outside of my Dentist budget she cut the price down to $300. It felt predatory and disingenuous. I told her I wouldn't be coming back and I left. I ended up finding another dentist that charges me $65 per quarterly cleaning. Same insurance and everything. If you like nice leather sofas, tvs and overpriced service this is the place for you. If not I do not recommend it.

The dental hygienist does an amazing job cleaning your teeth. He is very detailed and clearly…read moreknowledgeable about what he is doing. The staff are also kind and welcoming. I would highly recommend this office for your regular cleanings.

Very neat and clean! I loved my experience today, thank you Teresa and her staff! I am glad to be…read moreback!

The facility is very modern, feels very comfortable. The employees were overwhelmingly nice and…read moreinformative with compassion. Dr. Cavazos is great, very professional. I would recommend him to any person that needs dental care.

I had a very disappointing experience at this dental office and feel it's important to share what…read morehappened. I scheduled a routine dental exam and cleaning, yet my visit lasted nearly two hours. After the exam, I was told I needed what they called "special scaling in the presence of generalized moderate tartar," which would cost $229 out of pocket, on top of what my insurance already covers. I visit the dentist 2-3 times a year and have never once been told I needed a "special" cleaning. When I declined this additional charge, they ended my visit immediately and did not offer a basic cleaning at all. I was told this was due to "dental ethics," which made no sense considering I had scheduled and waited specifically for a cleaning. Because I was frustrated and confused, I asked to speak with the office manager. Suddenly, the same "special cleaning" was offered for $67, which only raised more concerns. To make matters worse, this "special cleaning" turned out to be exactly like every standard cleaning I've ever received. This entire experience felt pressure-driven and financially motivated, not patient-focused. I left feeling misled and taken advantage of. I strongly encourage others to ask detailed questions, request clear explanations, and consider a second opinion before agreeing to any out-of-pocket charges. Please beware.

dr. lee is the best...... actually the the whole staff is great....very caring....so glad to find…read morethem

With my new insurance, I picked out Methodist Dental. I loved my visit with them today! From the…read morefront desk, to Angelica, to my dentist who filled a small cavity, they are by far the best provider I've had in years. My teeth have never felt this clean! I'd say 5 stars and lucky I picked them. They really educated me on all aspects of care of my teeth going forward. I definitely recommend these nice people!

Dr. Willis Pumphrey Jr. in a great Dentist Barry Honeycutt…read more713 824 2194 I am seeking for him to do more Dental work

Doc was great and friendly staff! recommended . Definitely coming…read moreback!.......................................... Awesome beans!!

I've gone 3 times to this dentist office and each time the doctors have been excellent. Dr. Steve…read moreNguyen is fantastic and so is his staff. I got a crown put on today and each time they explain what they are about to do and check on you to make sure your as comfortable as possible. But most of all he is gentle and does excellent work. I can't even feel I have a crown on. I will be getting one more and I will only go here. Because of the way i am cared for, treated and taken care of I will remain loyal to this office. I strongly suggest this office and Dr.Nguyen. No one likes going to the dentist of course but they are so gentle you really have nothing to fear as far as pain etc.. GREAT JOB!!