Referred by my adult daughter. She knows my phobia of dental work keeps me from routine maintenance and I only go if an emergency. I have said, I would rather give a speech naked than have dental work...but, alas.. old ladies teeth cave if not maintained, like one of mine did today. Dr. Heck's office staff is stellar! I was worked in for an emergency visit within hours of calling. From making the appointment by telephone to payment explanation and recommendations for a permanent fix, every single person in the office was professional, polite reassuring and did their very best to help me feel at ease. My husband complimented the waiting room chairs, news on flatscreen, fresh pod coffee and fish tank. Since I am old and Dr. Heck is young, this will be my final dentist..... why would anyone go elsewhere!? read more

Best dentist ever! Not only does Dr Heck do great work, he's so personable and nice. I always have a lovely experience with the staff too. Office vibe is relaxing and comfortable. My hygienist, Dixie, is a true gem. You really get treated like family here. This place is top notch. read more

If I haven't done this already, I should have! The best dental practice I've ever encountered. Matt Heck is aces, and his staff is as well. Hope to be a client for many years to come. read more

Going to the dentist is never an easy task for everyone. needless to say everyone at the office is always reassuring and always make you feel better. Dr heck is amazing he has been my dentist for the past 8 years and I always remember to talk about his office when an opportunity presents itself! Highly recommended! read more

Huge personal accomplishment today. Brand new to the practice. I would have normally rescheduled my cleaning today several times before actually showing up. My hygienist was so great! I had to have a deep periodontal cleaning. I didn't even need numbing. She was fast and gentle. Definitely my best dental experience yet! read more

I was absolutely 100% impressed with everyone at this office. Dr. Heck as well as the staff were kind, informative & on top of things. I called them with a semi-emergency in the afternoon & was scheduled for 7am the next day. One thing that really stood out for me was when Dr. Heck was going to start to work and presented the dental dam. All I had to say was "Oh" and he asked me if the device made me feel uneasy or claustrophobic. When I said "yes" he immediately put it aside, which made my experience 100% better. I had no idea going in there if I was going to need an extraction, crown or even a bigger procedure. I was impressed that he examined, and told me he wouldn't feel good about giving me a crown, and that he could repair without any extensive (or more expensive) work. That speaks volumes as to his integrity Now, 24 hours later, I have no pain, my teeth meet perfectly, and I've already recommended him to a neighbor. Thanks Dr. Heck! read more

I have been going here for just over a year now and can't say enough about how great everyone is. They make it almost enjoyable going to the dentist . Even during these strange and challenging times Dr Heck and his staff were so professional and friendly. read more

Best. Dentist. Ever. We absolutely adore our team of Dr. HecK's working on our grills! I couldn't imagine ever going to anybody else honestly. They set the bar so stinking high that nobody can compete! Dixie is like THE BEST Dental Hygienist I've ever met too. They are thourough, honest, and will wire you up with your favorite music in your ears while they're drilling on YOUR FACE, which makes things so much easier to deal wIth. Your comfort and the patient experiences are absolutely number one for this spectacular team and it shows, each and every time we go over there. read more

So, I suffer from dentophobia big time.... it took an infected wisdom tooth for me to make it to a dentist. My previous other visits to other dentist made me flee their offices... I was finally recommended to Dr Heck and his team and went. Sherell was beyond amazing and making me laugh... and didn't make light of my fear..... Same when Dr Mathew Heck walked in and put me at ease. Needless to say..... after 20 years of looking for a dentist that didn't scare the bejeezus out of me,,, found one! THANK YOU! read more

Wonderful husband and wife dentistry practice with a great team supporting them! My love and I both have had the full and thorough imaging, examination and cleaning. All was done in the most respectful and NONinvasive way, treating you like a human and not a number! B even had some work done involving a drill and came home with a smile in no pain. I went back to have my TMJ examined, everything was explained to me in a non clinical way that was very easy to understand what happened and where we can go from here. I am beyond happy with my choice of dentistry team! I feel like they actually care about us as people and that can not be said about other places I have gone before! read more

UPDATE 5.19.16: Dr. Heck contacted me by phone and email. He also wrote a long letter. I am revising my review based on his continued effort to improve my experience. I do not feel compelled to remove my previous review because it was an honest report of what happened from my perspective. But it's obvious he cares enough to try and correct things. In Dr. Heck's communication he acknowledged that I was overcharged $91 for X-rays and a check was sent to me for reimbursement. He also said he wouldn't charge me the $21 for fluoride, and said that his staff should have asked for my consent before giving it to me, but I am not sure if I've been reimbursed for that or not yet (it may be buried in a credit card statement somewhere, I dunno). As for the assessment, he explained in detail why he recommended everything. I think he was being sincere and making an appropriate diagnosis. My issue wasn't really with his expertise, it was more about the charges and service. I did forget to mention in the original review that between the cleaning and his exam I waited just under a half hour. I know because after about 10 minutes I started timing it. At about 20ish minutes of wait time I walked into the hallway and said I needed to leave and I'd have to complete the exam another day. The hygienist notified him and he came in another 5 minutes or so later. I know doctors are busy, but my time is valuable too, and it isn't the first time I've had to wait for doctors. They did get me in on time for the start of my visit, so maybe he had an unforeseen issue and I had to wait. I'm not going to hold that against them, but it's still a bit of a pet peeve for doctors in general. Take my review however you will. He might be an excellent dentist and maybe I had a bad experience - or maybe my review helped improve their procedures and customer experience. Or maybe not, I don't know? I'm still not likely to find out and plan to see another local dentist in the area. read more

I have been a patient at Smile Creations for years now and was skeptical when Dr. Calvert left, but thought I would give the new Doc a chance. I am glad I did. Dr. Heck is very personable and knowledgeable. Going to the dentist isn't something you look forward to, so I am thankful that Dr. Heck and his team were able to ease my mind. This location is convenient and they allow me to bring my daughter with me when I get my teeth cleaned. They have always been very sweet to her even though she is not a patient of theirs. They open at 7 am on some days and this allows me to make an appointment before I go to work. The entire staff, from front office to Dr. Heck, is friendly and welcoming. read more

I was referred to Smile Creations and Dr. Matthew Heck by my sister and I am beyond pleased with this practice. Upon first meeting Dr. Heck, he took a few minutes just to get to know me...basic stuff like where I'm from, what I do, etc. It was so refreshing for a doctor to take an actual interest in his patient and not judge me for putting a hashtag in my new patient paperwork. He also didn't get preachy when I told him that the only time I floss is after eating popcorn. Natalie at the front desk is all smiles and super friendly. She didn't mind listening when I word-vomited all over the place about how terrified I was about getting a root canal and how happy I am now that I can eat cold things again and how my summer was almost ruined because I couldn't eat refrigerated watermelon. Laura, their awesome financial coordinator, after my initial exam provided me an itemized treatment plan and the respective cost of each service. They are extremely transparent in their billing and payment expectations so I am never surprised by my total at the end of the appointment. She also totally gets it when I'm like, "Can we do that next month when I'm not impoverished?" Reef did my periodontal work. The thing about Reef is that he's kind of dreamy. I'm high-strung, and when I say that, I mean I have literally zero chill. His mere presence chills you out and that's a pretty big deal. He is super gentle, patient, and just plain pleasant. Bobbie and Dixie are also a joy...they're candid, very personable, and fun to be around. They'll joke with me about how ProFresh mouthwash tastes like pool water, and they answer all my spastic, paranoid questions with grace. Going into my first appointment, I was pretty frightened because I have had moderate to severe anxiety about the dentist for the entirety of my adult life. Consequently, I hadn't been to a dentist in over a decade and I pretty much only made the appointment because I had been suffering from tooth pain and sensitivity for a few weeks. Needless to say, I required some extensive restorative work done. I am not yet finished with all of it, however I can say that my anxiety has abated significantly since coming to Smile Creations and my teeth already look and feel worlds better than they did before. #progress All in all, this is a fantastic team and I cannot recommend them highly enough! Lastly, I now floss daily. read more

Very efficient and handled my deep cleaning within my time frame. I can't wait to come back! My mouth feels amazing!!! Thank you guys!

I transferred to Dr. Heck from my favorite dentist up north and now have a new favorite dentist down south. Great staff, great environment and great dentist! read more

Smile Creations is an awesome dental office! From the moment you enter, you're treated with kindness, compassion and respect. I've received great dental treatment through HAAM (Health Alliance for Austin Musicians) and would highly recommend anyone who is looking for a warm, friendly and professional staff to take care of their dental needs to please try Smile Creations! I very much appreciate what you do for musicians in Austin. read more

Went in with a loose filling and a horrible toothache and came out feeling great! My insurance wouldn't cover the procedure but it was very reasonable to pay out of pocket. The staff and Dr. Heck made sure I was completely comfortable the whole time. read more

I typically loathe going to the dentist, but Dr. Heck and his staff have made the experience so much more enjoyable for me. I especially enjoy that he'll walk me through what he is doing and show me before/ after pictures to help my understand the work that has been done. I feel much more involved in my dental care now. read more

I live and work in Elgin and have been going to this office with the previous dentist for 30 years. When Dr Heck bought the practice I considered changing to a local dentist, however, Dr Heck and Dixie are so great I am willing to make the hour drive one way cause I am really happy. I love, love, love Dixie!!!! read more

Seriously I love going to the dentist since I found Dr. Heck! He is so personable and always asks about each of my family members by name at every visit. Dixie is the greatest hygienist ever! Not only is she thorough, yet gentle, but she keeps me laughing the whole time I'm in the chair! Try Smile Creations and enjoy your dental experience too! read more

Awesome! Dr. Heck is amazing. He takes his time with you and explains everything completely. I saw him for myself and my children (6 and 3.) I did not feel rushed at all. I also waited less than 5 minutes for either of the appointments. He is thorough with his exams and is conservative with his diagnosis (IMO.) If it matters, he has a beautiful office! We will be back! read more

Excellent staff and overall experience. I would highly recommend Dr. Heck. Love Reef, the hygienist as well.

I absolutely love this office. The staff is amazing, the Doctor is great. They take care of our family every single time we are there. Thanks to Dr. Heck and his staff, I might be in the verge of getting over my anxiety about the dentist...not really ... I would recommend this office to anyone with or without dental anxieties. They will take care of you. read more

5 (energetic) stars to Smile Creations! As a dentist myself, when the time came to select a dentist for myself, I didn't have any hesitation. Smile Creations is simply 5+ Stars! Both doctors are impeccably talented, the team is caring from your first call to when you walk out the door, and the office is beautiful. I especially appreciate the individual time each patient is given. Thanks SC team! read more

Absolutely the best dental experience! Just moved to Austin and did not have a dentist. Picked Smile Creations because we live close by. Everyone in the facility is top notch! State of the art equipment to assess your needs. Very thorough, friendly and efficient. Would highly recommend!! read more

Today was my first appointment with Smile Creations. The staff is very helpful and the whole experience was great. I was taken care of in a very efficient but caring manner. Highly recommend them! read more

Best Dental team, Kristin is always very friendly & professional along with everyone else at this practice!

This was my first visit with Dr. Heck and my experience was stellar. From the moment I walked in to a welcoming a friendly staff, to the extensive care I received from Dr. Heck during my check-up, I felt welcome and at home. Shout out to Kristin, my hygienist who did an awesome job. Also, the office was easy to get to off south Mopac! Thanks again, Dr. Heck, I'm excited to have a new dentist! read more

I would recommend Smile Creations to anyone that is looking for a dentist. Mr. Dr. Heck and Mrs. Dr. Heck (husband/wife duo) started this practice together and since they have been open, have developed the best team with the friendliest staff members. You can tell the staff really cares about what they are doing and they have the patients best interest at heart. It is rare to find a dentist you can trust, but look no further! My family and I were patients of Dr. Heck before they opened their practice south and we are one of many who have followed him out here. read more

Dr. Heck and his staff are fantastic. The office visits are easy! I had some major work on my front teeth last year. It was an emergency situation, and Dr. Heck was happy to work me in the same week. The work done is seamless with my natural teeth. Best of all, a year later it's still holding strong. My wife, a dental hygienist at another office, is a tough critic and she was VERY happy with the work as well. After such a pleasant experience, Dr. Heck became my new dentist for routine cleanings. Dixie always does a superb job. This office is highly recommended! read more

Dr. Heck and his staff are always so friendly and professional! I have never felt pressured to get any services that are not needed. I cannot recommend them enough! read more

I can not recommend Dr. Matt Heck more highly. I was referred to him through my health plan. He and his team took extremely good care of me during the cleaning, xrays and consult. I felt that he and his staff were sincerely caring individuals that loved what they were doing! Blessed to have found a dentist that is an awesome and patient person - a consummate professional. (his approach: gentle- and not working for monetary gain...it's truly his life's calling...) read more

Dr. Heck is great. He provides gentle dental care and always takes his time to answer any questions. Dixie, my hygienist is awesome. She is always very thorough and always is a delight to see. The entire office is friendly and professional. read more

Outstanding dental practice and a great team. I've moved around a lot and have seen many dentists over the years. Dr. Heck was recommended by my orthodontist and I could not be happier. Everyone is friendly and helpful. I had a great teeth cleaning and thorough exam. What most impressed me was their extensive knowledge of my particular dental demographic without me giving a thorough history -- they definitely know what they're doing. This is a wonderful dentist and team that I definitely recommend. read more

Dixie was awesome, funny and fast. The newly remodeled digs look great. Dr. heck is cool too but I didn't have to see him today...

Dr. Heck makes going to the dentist no big deal and his dental hygienist Dixie is awesome. She is so friendly and funny! Would definitely recommend going to Dr. Heck if you're looking for a dentist! read more

Hands down the best dentist office I've ever gone too. Dr. Heck's (Mr. & Mrs) are so patient and friendly with their patients as well as their staff. I was really nervous going in getting some fillings done but they were so sweet and understanding of how anxious I was to get the procedure done on my teeth. After that the assistant offered me a warming towel with either a scent of lemon or lavender to refresh my face I really enjoyed that. Will definitely be coming back to this office. Glad to have found such sweet dentists. read more

Dr. Heck and team are always friendly, efficient and thorough with all procedures and recommendations for our whole family. It's nice to go somewhere that understands dental needs for all ages. They even have complimentary warm blankets, wireless headphones with Spotify and head rests if you want them during your appt. :) read more

Very highly recommend Smile Creations! They were able to get me in quickly with a broken tooth. Everyone is so nice and Dr Heck explained everything very thorough before fixing my tooth. read more

Best professional dental cleaning I've ever had. Entire staff is fantastic and thorough. Natalie greeted me professionally with a beautiful smile and got me checked in quickly. Literally zero wait time. Very thorough exam with Dr Heck and cleaning with Dixie. Will look no further for my dental home than this fantastic family owned practice! read more