It's always a good dining experience. Staff is friendly food is good and seems like a good value. Plus I get points back on the upside app

It's so loud inside that you can't hear any orders called let alone even think. If you're going to eat here, order to go because the inside is like a gymnasium full of kids. read more

I went here for the first time with friends, and let me just say: it was disappointing. The food was meh- the only thing I felt like that was actually good was the chicken and cheese in the sandwich. The buns tasted soggy, and the only other good thing was the cheese sauce. The service.... let's see. It was incredibly tense, since the guy who was serving us was extremely rude and said- "No, you can't split credit cards on an order." And then he yells at his coworker, which is just verbal abuse, and it's unfortunate. The manager was a sweetheart, and she had to put up with this shit. Toxic work environments are no joke. And the ambiance...?? It was ok. Reminded me of a run-down version of Portillos. So, just a heads up. You might wanna think twice before going here. Thanks!!! :) read more

I have no complaints the food was very very editable. I want to say so much more but it's a decent burger. It tasted like Freddie's just more expensive. The fries were fried. The chocolate shake was pretty bomb though. If you wanna get decent food go. It doesn't suck read more

Smashburger - Burgers, fries, pickles, and shake - Burgers Near Me - Tempe, Arizona

This was my first time going to Smashburger and I was very excited because I had heard great things about the restaurant from friends and family. I will say I was a little disappointed in the product. There was nothing wrong with the burger but I think that it was overpriced. I was excited to try their smash fries which I had also heard a lot about, but my order just came with normal fries. Again, nothing was wrong with the food or service, but I probably won't be going back when I'm craving a burger. read more

Son and I were headed to see a movie but being a bottomless pit teenager he was starving and in the mood for food, and Smash Burger was the place picked! Honestly, this was my 1st time at Smash Burger, so I was shocked it was fast food, I always figured it to be a sit down restaurant, idk where I get these ideas from. The menu is simple and easy to follow. I went with the Arizona Smash burger, mainly because I saw it had jalapenos on it, um YES please! I also parried mine up with rosemary fries that to me sounded good.. My son ordered some chicken sandwich, when I heard it was chicken I lost interest, this boy just picked a burger place then ordered chicken smh, haha, and he got sweet potato fries. We found out seats and waited for the food. Still not quite sure what he ordered, but it too had fresh slices of jalapenos on it, in which he turned to me and asked what exactly are those,,WHO IS THIS KID????? It's not his 1st time around jalapenos, must have been too hungry that his mind was slipping. The Arizona Smash burger had habanero cheese, guacamole, lettuce, tomato, onion, mayo & fresh sliced jalapenos and it looked great and the flavors were good too, but the bun was lacking, which to me, if you don't have a good bun, you don't have a good burger, also dangit!!!!! This is the 2nd place in 2 weeks that I have encounter shoe string fries!! WHAT IS THE FASCINATION WITH THESE FRIES?? They are not grown up fries, these were little bitty potatoes who aspired to be thick like steak fires but no got picked and fried when they were still so small haha. They shouldn't be called fries, but other than it being shoe stringed, they had good flavor, even the sweet potato were all right. When we were finished, we went to dump our tray, and were quickly told, no no we got this. That was pretty cool I thought. Great customer service for a fast food type of place. read more

Smashburger - Arizona Smash burger - Burgers Near Me - Tempe, Arizona

My heart sank when I saw the reviews say that they have fried pickles. Why didn't I know this? Why didn't anyone tell me? Why haven't I seen them on the menu? :( I only recently tried Smashburger and am a fan. I brought some friends here a few weeks ago and they liked their burgers. I've only gotten the Arizona Chicken burger with smashfries, but I want to try a burger sometime soon. The manager is super friendly and the service has been great when I visit. read more

This is a head's up to anyone that may visit Smash Burger and consider the Triple Double Smash. My wife and I went for lunch today. We've eaten at Smash Burger before and usually enjoy the food. I saw the picture of the Triple Double Smash on the menu and it looked delicious. It showed 2 nice big patties and 3 slices of cheese that the bun could barely contain. When the sandwich came to our table, I had to lift the bun off to see if there was any burger meat on the bun. The patties were tiny at about half the size of the bun. I addressed this with 3 employees and was told that's the way it comes with 2 small patties, each with a pre cooked weight of 2.5 oz. They didn't offer to re-make or allow me to choose a different burger. For the $6 cost, if you want a large full bun burger, I suggest passing by the the Triple Double Smash. read more

Delicious food and great service! It was blazing hot out and the lady on the register gave us free drinks to battle the heat! Will definitely come back. Felt welcomed! Ordered grill chicken sandwiches, sweet potato fries and smash fries. read more

The food is good like expected, but the problem is that there's two people in the kitchen and only one person up front. The one lady up front is nice and kind but is responsible for taking orders, bagging orders, cleaning up and making milkshakes. So after I order and a light dinner rush comes in I'm waiting for 15+ min while she's making the 2 milkshakes for the pickup order, then taking the long line all while there's trays from people who left just sitting on the table and my order is sitting under a heat lamp losing all freshness all because the one up front employee is juggling 6 jobs that only she does. read more

Wanted to grab a quick bite while at Tempe Marketplace. I chose Smashburger because I wanted something fast, and particularly, I wanted to eat a sandwich or something with bread. The restaurant was pretty empty, not surprising on a week day at around 1:45pm. I picked the original burger (without cheese) and ordered fries and a drink with that. For a good filling burger, I paid basically $10. Not a bad deal! I also got a $2 on my next chicken Smash Chicken Sandwich. This makes this meal worth $8? yes!! The order came out fast. The fries were a lot! I cannot believe I just said that. I couldn't finish the order of fries. I think their fries are interesting, cut so thin so they are always crispy. It's good to do something different! The burger was pretty good. I cannot say it was super special to me (could be cause I picked just the original burger which basically means a patty with lettuce, tomatoes, pickles and onions and I also skipped the cheese). Overall, a very good meal for the price and speed of getting the order out. Would definitely try it again if I'm in the mood for a burger while at Tempe Marketplace. I gave them a 4 star rather than a 5 because I wasn't swept off my feet but nothing negative to say here. read more

Smashburger - The original burger - no cheese - Burgers Near Me - Tempe, Arizona

I spent a day in Phoenix with low expectations of any good food as I am from California. We came across Smashburger....the name intrigued us. We ordered a chicken burger, vanilla milkshake and fried pickles. Beginning with the service and the facilities everyone was friendly and everything was clean. Already happy to be there. The food was amaaazing! The burger was packed with flavor, the milkshake was thick and yummy and the fried pickles were out of this world delicious. It was my first time trying Smashburger and will look for it next time I'm in AZ. Two thumbs up!! read more

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Just yumm...period. Every1 in family always happy with order. Burgers, chicken, sides...its all good. read more

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Another overpriced and average tasting burger place... so what. This is why I make my own burgers... or if I must go out for a burger (like when a friend insists) we go to Fudruckers. read more

So I have eaten here twice now. The first time It took 30 minutes to get my food, which the manager apologized for it. It was a one off, and I dont blame them. The 2nd time took about 15 minutes after ordering, which I assume is normal if they are making this fresh. So not the best place to go if you are on a 1 hr lunch break. In regards to the burgers, they are extremely tender and juicy, but I noticed a decent amount of grease left on my dish after eating. They tasted okay, just a bit more greasy than I am used to. The fries are bomb. Had them with the garlic and this is definitely my favorite thing here. I only really eat out for lunch breaks at work, so from that perspective it isnt for me. read more

McDonald's french fries have nothing on french fries from Smashburger...skinny, crispy perfection. Their burgers are good too. I've eaten here just twice but each time the burger was good. This time I had the truffle mushroom and swiss. A little less garlic would've been great but overall a 4 star burger. Service was quick..no complaints there. read more

Smashburger - Burgers Near Me - Tempe, Arizona

Great food and service. Dominique was friendly, and the food was made fast and fresh. Clean restaurant.

Located near the theatre entrance. 1st time here and I enjoyed the quick service. Very casual. I liked my dinner. Ordered: Bacon and Cheese Burger Sweet Potato Fries My friends thoroughly enjoyed having a milkshake or beer with their burgers. read more

My cashier looked like she was being rude to the customers ahead of us-- first of all-- and second of all, when I asked a question, she looked at me like I was stupid and gave me attitude when she responded. Then, I nicely ordered a milkshake and she told me very rudely: "No, we don't have any." again making me feel like I was stupid. The issue was not the product but the service. As someone who as worked in the service and food industry, that is no way to maintain a successful business. Things also did not look clean. read more

Well I have always been a fan of smash burger I come here quite often but it is still a fast food so you shouldn't expect anything amazing but it's great - good burgers and they also make some pretty good shakes. If you are a fan of shakes I will definitely recommend - I like the Decor and the red color it just is different from other burger fast food so yeah definitely give a shot. read more

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I've tried Smash Burger now a few times since my initial check-in here and well, for a fast-casual burger joint, it's really not too bad. I'd say I prefer it to In-N-Out, but I do have one complaint: sometimes, specifically at this location, the burgers do tend to be a little salty. I would recommend toning the salt down, just a pinch. Otherwise, a better than average experience. read more

Smashburger - Burgers Near Me - Tempe, Arizona

I experienced my first Smashburger today. I had the classic burger, smashfries and tried some fried pickles. The burger's juicy meat is similar to a Five Guys burger, but everything else is different, like the smash sauce and egg bun -- which made the burger unique and delicious. The smashfries were different (but good) as well, seasoned in rosemary and garlic. The fried pickles were alright, a little too salty for my taste though. read more

Smashburger - Classic burger - Burgers Near Me - Tempe, Arizona

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Ever since smash burger added a fish sandwich as a seasonal special.. I've been hooked again. I wish they would keep it around full time! The reason I'm writing this review isn't because of the fish sandwich though is because of their amazing employee Nicole. She is the sweetest person ever! She is always so bubbly, remembered my order from last time and busts her ass whenever I'm in here eating. Thank you for always being so friendly to me and making my lunch break enjoyable you rock lady!! :) read more

The food is great, costumer service was great! Just like any other smash burger, what I recommend is to keep their restrooms more clean, many restaurants have this problem but I feel every place should try really hard to avoid his problem, that's why I bring it up. read more

Smashburger - Burgers Near Me - Tempe, Arizona

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The worst burger joint ever, employees doesn't know what to do, they are lost. Horrible.

The service is atrocious here! Food is on par with any other smashburger. My total was 10.25 and I gave the cashier 20.25. She gave me nine dollars back as change. I let her know that my change should be ten dollars. Instead of just simply fixing the problem and handing me a dollar back, she refused to help me and told me I was wrong. A manager had to come out to help her and let her know she did in fact owe me a dollar. The dollar isn't the problem; it is the fact that employees are allowed to argue with customers. Hopefully smashburger is able to provide their cashiers with a calculator at this location for the future. read more

The cashier took 10 minutes to get through a line and 30 minutes to look at my order and realize it was mine before handing it out to me. Not to mention the condescending looks she gave when ordering a hamburger. It was like she'd never seen anyone order before. This happened to everyone in the restaurant. read more

Order was perfect and Mia was a great helper. So sweet! Really nice! The environment was clean and the food was good!

Smashburger is my go to when I'm craving a burger and fries. This location specifically is my favorite. The staff is always friendly and make their guests a priority. read more

Customer service was the best I have had in a very long time. Food came out fresh and hot!

Worse customer service at the east Mesa Location on power and Baseline road location. Don't buy a gift card from Frys grocery store to redeem there because it will not work. Don't expect a friendly welcome on a sunday early afternoon from the manager or his team either. We will not be stepping into that location again. Full details of complaint is on there facebook page if it has not been deleted for the copy and paste did not work on this site. read more

After. Going to a free preview of mad max at harkins a scam. We dicided to have a nice thick. Juicy. Flavorful hamburger. Cashier was pleasant server good. Dribks are self serve. Washrooms very clean. At 6pm place wasnt packed to my suprise. Nice cool ac was refreshing the seats are very very cushy . Our server came back to our table to give us so e napkins and checked on our table several times . The food is flavorful and served nice and hot . Menu is not too big but just right. This was our first time to a smashburger and it wont be our last. Thanks for a great burger and frys. read more

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One of the best burgers I've had in a very long time! I told them to let the cook know he was on top of it with my burger!!!! Will absolutely return read more

And I thought the Power Rd location was terrible. This one has them beat by a mile. They have 1 cashier. She has to stop taking orders to make 3 shakes and then walk around the dining room to find who bought them. Slow slow slow slow And the worst part is they don't care. 20 min to place an order and then waiting another 20 min to have it made is standard here. Do not stop here if you are on the way to the movies. You won't make it in time. This place could do so much, if they only had someone running it. read more

Greasy greasy and salty. This place is not cheap and not good. There are a lot of options out there like in and out or Burgerfi. I ordered their special which is just a two patties of beef and cheese. My hand is covered in grease. I think I might be staining my leather phone case writing this review. read more

Smashburger - Burgers Near Me - Tempe, Arizona

Had their classic smash burger that they claim to smash the beef on the grill with butter to lock in the juices, etc. it has a decent bun with lettuce, tomatoes, onions, and a side of slightly spicy thousand island dressing. The cheeseburger had a slightly salty taste to it. The French fries were very good, but the upgraded ones weren't worth the extra cost. The haystack onions were very tasty too. You can also order chicken, turkey(?), and black bean for the patties. They served us very quickly, except we had to wait for one black bean burger and upgraded fries. read more

Smashburger - Classic beef burger with haystack onions - Burgers Near Me - Tempe, Arizona

Probably a 3.5, but not close enough to a 4. My sister and I had gone here the other week and ended up missing some items from our burgers that we paid extra for. No big deal, it was a busy night and it happens, so we called to let them know. The manager, Val, took care of us by offering a re-do on them next time we were in. We went back today and issues arose with the speed of service and attitude of some employees. Look, we both work/have worked food service and get that customers can be obnoxious sometimes... but one of the cashiers was plain rude when we explained our situation, and we saw it was other customers she helped as well. There was also a good amount of standing around talking to another coworker at the window as a line was building. This seems to be a common issue at this location. Otherwise, the food was good and the orders correct. We'd like to give a shout out of Daisy and Randi, who both gave us excellent service and were very nice (in stark contrast to the other cashier- but I see no reason to tarnish someone's name on Yelp). read more

Multiple attempts at Smashburger and their burgers have been VERY greasy every time. Only positive thing about this place are their fries. Hot, fresh, and crispy! read more

Smashburger - Grease on paper from regular cheeseburger...disgusting! - Burgers Near Me - Tempe, Arizona

Holy cow (may he rest in peace), they make a good burger! Now I can eat a 6 pound burrito without taking a breath, but there's something about burgers where my appetite suffers. I love a good burger, but about halfway through, I fall apart. The meat just makes me sick. I end up throwing it out and eating the bun. Not at Smashburger. I can order a small Smash and eat every last bite, and still want more! And their fries are among the best out there. I'm not sure what there isn't to like about it. I guess I'll have to find an excuse to head to Marketplace this weekend and see if I can find something. read more

The burgers are ok. Not impressive considering the dollars you pay for them. The fries are soggy. The service was slow when I visited.