I entered this joint to try something different, upon entry was greeted by a friendly cashier who took the order, got a chicken smash burger and my daughter got the double smash with fries. Wait was about 15 mins , which was fine . The place was empty so we chilled. The waitress who brought out the food slapped it down on the table, we had asked for a side of ranch and it wasn't included when we super politely asked her for some she rolled her eyes and walked off returning with a slither of dressing. The chicken burger was cooked perfectly but lacked flavor everything else was on point. When we were leaving the same waitress came by to clean the table and was just slamming chairs etc. a strange experience but has potential. read more

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First off if I could give it no stars I would. 32.00 for a mushroom burger that was as dry as the dessert. Chicken sandwich that was greasy as a deep fryer and 2 orders of fries that looked like they sat there for days. I brought the food back and they wouldn't give me a refund. They gave me a store credit. Like I would ever go back there. Worst experience ever. read more

Cold burgers and fries. We had never been and decided to try it. Never again. I can't understand how we ordered on the mobile app and left 5 min later to come home open the bag and cold food. Do better. read more

The reviews really aren't kidding.. this is definitely the slowest place on earth. I ordered a chicken sandwich and fries and so far it's been about 20 minutes and my boyfriend and I are 2 of the 4 people inside this establishment. Unfortunately, the place was pretty dirty. Straw wrappers, used napkins, fries, straws, etc under the tables and some right out in the open. If the place was busy I'd understand if it wasn't neat at the time but there was legit four people inside. The food is always yummy so honestly I will continue to eat smash burger but probably not this location. read more

3.5 Stars Cons: the wait time for our food was too long. It took about 20 minutes after we ordered. Pros: I love the choices they have for customers. I ordered the turkey burger on a gluten free bun with Brussel sprouts and sweet potato fries. I cannot get that anywhere else at a fast food chain. The turkey burger was delicious The location was clean and staff really nice and friendly. Shout out to Sofia! Great customer service. read more

Terrible, the whole staff should be fired. Ordered food tonight Friday 11/15 on the mobile app. (You would think no human interaction when ordering no confusion, WRONG) one all American burger swap raw onion for grilled onion, NOPE, left raw onion on and piled all on one side of the burger, so my first bite was pure onion, couldn't taste anything else, second bite I realize of the 2 condiments that are on the burger one is missing (no ketchup) luckily ketchup packets were included in the bag. My wife's burger, the Truffle Swiss burger was ordered with extra truffle mayo, they decided lite mayo was better. Onto the sides, we both ordered Smash-tots I get to the bottom of my cup and start noticing they are really greasy. Well that's because there's a half inch of oil in my cup of tots. I will not be coming here again. read more

Smashburger - Burgers Near Me - Pequannock Township, New Jersey

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I'm posting this after going here twice thinking my first visit was an anomaly. The food takes FOREVER to come out and it was just like warm BOTH times. This past visit it was a Sunday afternoon and there was just another couple in there. If we weren't tight on time I would have sent back our food. $35 for 2 burgers, 2 drinks and 2 sides. Also, the unsweetened ice tea had a weird taste to it. I'll go down the road to Five Guys in the future. read more

Extremely slow service ordered a burger and fry's with a side of bbq sauce waited 5 mins then one of the workers goes on break orders food and received it and ate it I waited a total of 25 minutes for a burger and fry's while the workers conversed in the corner (mind you I'm the only customer in the establishment besides the worker on break who already finished eating and is just sitting on their phone now. When I finally received my burger they forgot the sauce. This is why smash burger is a dying business. Hire better workers. read more

Always great food right on time! This is my favorite smashburger location in the world

We ordered online for a takeaway order. My husband went inside to get the order and it was pretty chaotic- lots of people and he wasn't sure where to go to pickup the food. Even though we arrived at our designated pickup time, the order took 10 minutes to come out, and they didn't have the milkshake that was part of our order so he had to ask for it and wait some more. We checked the bags when he got back to the car (kudos for sealed packaging!) and I snagged a fry, which was room temperature at best- even though we just picked them up. The burgers were good and made as ordered, but the fries were disappointing as they were cool and on the soggy side. Our milkshake order ended up being wrong, as we ordered salted caramel but were given vanilla. Considering our experience and the prices (close to $10 per burger with add-ons), we probably won't be back. read more

great service and I've been to many smash burgers but this is the best. the people care about there customers. I'm definitely going again soon read more

I feel bad for the peeps who work here. It's 7:02pm in a Friday night, and no burgers Not to mention there are only 3 people working in the entire restaurant. Not good man, not good. Also...it took 15 minutes before someone came out and took my order. Not acceptable. read more

I'll start by saying I love Smashburger's food--my favorite fast casual burger joint. But my goodness is this service here terrible. I tried to go last weekend and after waiting a few minutes at the counter for service just walked out because there was no one there. Went there tonight again and got served, but it took about 20 min to get a burger and fries and they were not pumping out delivery orders or anything. I would recommend going elsewhere unless you have time to kill. read more

Very good juicy burger make me hunger for more and I woke up in the night craving. Craving

First time here. We ordered the Double BBQ Bacon Cheddar burger, Smash Tots, and a Chicken Finger Kid's Meal. Service was courteous and friendly and the place was well-kept and clean. I will say that the food was very good. I enjoyed the burger a great deal and would definitely order it again. Everything came out fresh and crispy. However, the wait was LONG. About twenty minutes for our small order. Kudos to Seth at the front counter, as he approached the guys at the kitchen and told them to move things along because we were still waiting. His friendly, courteous, service did not go unnoticed and we greatly appreciated that. Would have been 3 stars had it not been for his attention to us. read more

Yesterday I ordered through the smashburger app which routed my delivery to doordash. Everything was fine until the delivery person stole my food and the tip. Mind you I left an $8.75 tip on a $50 order. After this I called smashburger who told me to call doordash. Long story short I had to pay again to get my food delivered. The bright side is one of the staff Jessica was amazing she helped me out so much. She made sure the same wouldn't happen to me again. She is a Great employee! Food was Hot and fresh like always! read more

Really great food, friendly customer service and nice ambiance. Love the fries and chicken sandwich!

Until today's visit, we had only been to Smashburger once before. This was actually much better than our first visit which, was to another location. I opted for the black bean burger classic and was not disappointed. The burger was generous, and the toppings we're more than enough. On the side, I had a house salad which was surprisingly crisp for spring mix. My wife had a grilled chicken burger which she said was perfectly done. And my daughter had a black bean burger her own way and was very satisfied with it. The staff were all very pleasant and helpful. We're definitely going back. read more

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Food was ready earlier than anticipated. Order was accurate. The staff was very friendly and attentive as usual. Food was awesome!

First time here, got the double classic smash burger with sweet potato fries. They do not have a large menu but our food was fresh and tasted good. It's a little pricey for two burgers and small portion of sweet potato fries, $30. The place has a fast food feel, and your order gets brought out to you. Place is clean but overall there are other options to get a pricey burger. read more

Smashburger - Double classic Smashburger - Burgers Near Me - Pequannock Township, New Jersey

every time I come, the staff is super friendly. They're fast and efficient and my food is always delicious.

This is the slowest place on earth. Both times we were the only person ordering and the restaurant was empty. Both times I was legitimately concerned that I was forgotten about despite being the only customer standing there waiting for food. The first time, after all that time waiting, they handed me an incorrect order. Also, something is up with the staff that works there. I'll leave it at that. It would behoove the manager or owner to drop in once in a while. You'll see/smell it. We won't be back. We just can't wait 40 minutes for a burger and fries. Route 23n Pompton plains NJ location. read more

Horrible service gave us the wrong food then gave our food to someone else . Food takes forever to come out . Order ended being all wrong. Sad looking burger I have gotten better stuff at McDonald's. Definitely don't recommend. read more

Food was COLD. I don't understand how after waiting because they're "making the fries" the fries given are old and cold. Burgers were also cold. I cannot eat meat and so has ordered a black bean burger. Was instead given a regular patty. It was so covered in sauce I could not tell but luckily I spit it out once I noticed. The last time I had meat I had an allergic reaction and began throwing up. If you are vegetarian or can not eat meat for whatever reason please don't order from this location and get sick. read more

Even though there is a closer Smashburger to me I always go to the Pequannock location. The quality of the food, the service and the cleanliness is top notch. I used to go to Smashburger every now and then, but I find my self going more knowing I'll have an excellent experience here. read more

I have been to other smash burgers but this one was terrible. I ordered a Cobb salad and they forgot to give me bacon, when I asked for the bacon, they barely chopped it up. As I was eating the salad, I noticed that there was black stuff dripping in my salad bowl. I notified the manager and showed it to her and she offered to make me another salad. Eewwww! With rotten lettuce again? No thank you!!! She didn't even offer to give me a refund or a gift card. She said "what would you like me to do" as if it wasn't obvious. So, I said "I just wanted to let you know that the salad you are using is expired". I'm wasn't expecting 5- Star service but come on??!? I'm actually writing this review in front of them and nobody seems to care... I just updated my review to 3 stars. Thankfully, the district managers were there and they asked me if everything was ok. They offered me a coupons or a refund. I chose the coupons. I was surprised that the coupons I received exceeded the price of my salad. That's good customer service! read more

Smashburger - a plate of salad with dressing - Burgers Near Me - Pequannock Township, New Jersey

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Had great cheese burgers with all the traditional toppings and some delicious crispy fries. Everything was perfectly cooked and served hot, a pleasant dining experience, clean and with friendly service. read more

This is a new Smashburger so the place is very clean. The staff members are super friendly. You order at the counter and then pick a table and they will bring your food out to you. I have been here several times now since they opened. The food is just like any other Smashburger. I usually get the New Jersey. Today I saw the $4 "triple double" cheese burger special so I couldn't pass that up. Although it was nowhere near as big as the picture showed it but it's understandable especially only for $4. Overall great experience. The staff stopped by twice to ask if everything is ok and if they can get us anything else. Great customer service. read more

Smashburger - The " triple double " cheeseburger - Burgers Near Me - Pequannock Township, New Jersey

As far as chain restaurants go, good tasting burger. I usually order the chicken sandwich which includes a "razor thin" piece of chicken for $7. This time I ordered the $4.50 special triple cheeseburger and it was surprisingly good, though a tad small. Still a great deal though for $4.50. Especially since a burnt hockey puck at Five Guys is about $6. Restaurant has very nice decor and seating for a chain hamburger place . Staff is very attentive and helpful . The cashier was very pleasant, but spoke "robot-like" to every customer......"please take survey ", "your order will be smashed fresh ", etc etc. It was actually kind of funny to watch and hopefully they are not hypnotizing their employees ! Restaurant is very clean and well managed . Only two suggestions 1) Lower price on chicken sandwich or make it bigger . 2) For the size , all burgers and sandwiches should be $5. Place deserves 3.5 stars for effort ! read more

Smashburger - Burgers Near Me - Pequannock Township, New Jersey

Careless at this location. Most recently I ordered online and they got my order completely wrong and mixed up with someone else's. This time we ordered to go and the burgers were terribly messy. It seems like every couple of times we go there's an issue. read more

Smashburger - Burgers Near Me - Pequannock Township, New Jersey

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The slowest fast food place just for a burger. Had to wait forever and very rude employees

The worst! We came for a quick dinner and could have gone to a diner faster than this. They're telling people who walk in that there's a 1/2 hour wait for a hamburger. We ordered two burgers and neither was right so now we're back to waiting again. No forks available. No napkins available. They screwed up the order of the lady sitting next to us too. For $25 (2 burgers & an order of Brussels sprouts), we expect more than this. read more

Went for lunch with the family. Kids got burgers which were tasty but smallish. We ordered a side salad and two orders of grilled chicken kids meals for $6.09 each. Instead of the kids meals, the woman suggested Create Your Own and charged us $.40 more each but without the chocolate milk or fries for the kids (????). Service is fast but Five Guys have better burgers and is a better value. No thanks... read more

Ordered 2 burgers, one of which was a dried out and inedible, I suspect pre-made sitting under a heat lamp. I also had a kids crispy strips which was also dried out, my daughter had to force herself to eat. I ordered 2 milkshakes, one vanilla and one caramel. I received 2 chocolate, so one of them went to waste since I don't mind chocolate. Overall it was a very poor experience but since it was to-go and we were already home, there wasn't much I could do. read more

I don't know if it's because of the pandemic but both of my recent online orders were canceled with no explanation through GrubHub. :( I really like you guys, idk what's going on. read more

I am writing this review out of genuine concern for this establishment. Lexi (manager) if you are reading this, please note you have a serious staffing issue. read more

Friendly service, clean restrooms, good burger....will come back.

Reading all the previous reviews and it appears that none of the poor reviews have done anything to help the location improve its service. Ordered online via the app and went in to pick up the order. They told me it would be ready in five minutes. Fifteen minutes later and it still wasn't ready. There were three people working. A customer asked for the tables to be cleaned so she could sit down and eat. One of the Associates making burgers in the back came out to clean the tables. He told me my order would be up in one minute. Five minutes later, it still was not ready. Once it was done and they handed it to me, but I said I also ordered a shake. And no one made it. The girl went back to the register to take orders and the guy went back to making burgers. After standing there for another few minutes, I asked the cashier where my shake was and she said, "he told me I had to keep taking orders." I said I understand that but you're taking orders of people who are walking in the door when I placed my order on the app 30 minutes ago. Why do I have to wait for you to take new orders when I'm still waiting for my sake? And then it was still at least eight minutes before anyone started making my shake. When it was finally handed to me, it was dripping down the sides of the cup and a total mess. This order was for my son, but I personally will not return to this location. read more

Rt. 23 store in Pequanook location is a disaster. It was not busy, but it took THIRTY minutes to get our food. The staff was busy filling to GrubHub/go orders. When we finally got the food, the fries were cold. We were already late for a meeting so I couldn't wait for new ones. GRRRR! read more

We ordered for take away and our order had been massively messed up which was upsetting but their great manager went out of her way to rectify the issue. Definitely fixed everything and made our night all better. Thanks for doing a great job! read more