Friday night around 8pm. and craving a buger. Being an out-of-towner visiting OSU, we stopped at Smashburger thinking it'd be a quick bite. Well, not so much. Ordering food was easy and fast, though since I was unfamiliar with the menu, I probably took a little longer than most people. There wasn't anyone else in line, though. The guy taking my order sighed quite loudly a few times while I was reviewing the menu. Maybe it was just heavy breathing. Not sure, but that didn't make me feel welcomed. I waited and waited. Just ordered a Double Classic with no cheese and fries - very basic. 15 minutes goes by. Nothing. I go to the counter and they say someone touched it and they had to remake it. OK, cool. Give them a few minutes to remake my burger. But my fries were ready. 10 more minutes pass. Nothing. I go back to the counter and they say they're just about done. OK. A minute later it's brought to my table. But guess what - it has cheese in it. I take it back and they have to remake one. 2 minutes later, I get my correct burger. So basically, almost half an hour to get my burger. I'm starving by this point, so I eat it quickly and leave. It was a basic burger. Unacceptable. I really want to give 1 star only, but added one because of the multiple (though unnecessary if they got it right the first time) remakes of my burger. read more

Had the double ground chicken burger with bacon and pepper jack cheese (with no condiments) O M G it was so good! Way better than I expected! I'm definitely returning for that burger every time!! Customer service was awesome! They have some nice young men working at the counter as well! 10/10 ‼‼ read more

Been here a couple times now and it's always been really good food and service. Only problem was, on my recent visit, they seemed to be out of napkins and the tables were a bit dirty. read more

So disappointed! The burgers had an odd taste and had some gristle pieces. The buns were nice. The toppings were not too good. The fries sucked. They were tough and chewy, also they were cold. I did DoorDash but it looked liked the driver came straight here. I think they had been sitting a while before they were picked up The shake did taste good but it was very thin, for the $ I expected more ice cream So overall for me this place is a hard pass read more

The milkshake is very small for $6.00. Not in worth it. My wife paid an extra $1.50 for avocado on her burger that was just an unripe chunk. Inedible. Our food did not arrive at the same time. I got my sandwich, and hers came five minutes later. My burger was good but that did not make up for the negatives. Not coming back. read more

I think I've been here before for a Yelp event. Today, it was handy when Baby K wanted a strawberry milkshake and I wanted to get it from somewhere better than McDonald's. Parking wasn't bad, on a holiday near campus. City meter right around the corner. The place was empty, but they were doing plenty of online orders; staff were busy and people kept coming in to grab bags. That made things a bit slow for us at the counter, but probably a 15 minute total wait so not bad for made to order burgers. We took everything home. She loved the shake. I got a double bacon and onion rings. I keep meaning to try the brisket sandwich, but get distracted by the other goodies on the menu. They have wings now, and there are kid's meals with burgers or chicken, but she wasn't actually hungry. The burger was pretty darn good. Good bun, good meat, fresh toppings considering it's winter. The onion rings were very good. They put in plenty of napkins, ketchup, and a seasoned ranch for the onion rings. Held up to travel well. Side note: I've now been to three Smashburger locations in two cities a total of 5 times. Good food and good experiences each time. I've been to three Shake Shack locations in two cities a total of four times. Bad experiences every time. Shake Shack has pretty good food in general, comparable to Smashburger, but we've had issues with the food, with service, with just the atmosphere at the restaurants. For comparable quality and price at "premium" burger chains, Smashburger is leagues ahead. Plus there are other even better burgers in town at local places. read more

It needs sanitation improvements. Hair hanging down wear food is packaged and served. Employees touching phone and cooking is not okay. It's unacceptable to clean and then handle food. I won't be back read more

Food is really good. 3rd time I've got it and service is really bad they're pretty rude.

I think I only been to Smash Burger once and haven't been there since then. Glad to check it out again. I went to the Smash Burger that right in OSU and they opened up a couple weeks back. It is spacious and I love all the bar seating surrounded by the window. Other than the burger and fries, they also have wings, shake and even a full bar. When I first walked in, I immediately get greet by the staffs. I got myself the Double Truffle Mushroom Swiss burger, along with the Smash Tots. The burger is loaded with sauteed mushrooms and Swiss cheese. Perfect combo with the juicy patties and fluffy bun. Their Smash Tots would be any must have and they add in their own twist from the plain one. The touch of rosemary, garlic and olive oil. I can keep snacking it all day long. End the meal with a rich and creamy Oreo shake. read more

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Service was friendly and accommodating. The food was over salted and the fries had wayyy too much oil and rosemary. Great spot to grab a bite if you're a college student and hungover - lol. Atmosphere and clean and comfortable/ casual. Recommend for another demographic, and even though I loved that they had vegan and lactose free options, I would only go back to grab a veggie burger or a vegan shake. The shakes were delicious though! Another good option for family and kids. They had chicken sandwhich which was actually delicious. read more

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Best burger I've had in a long time it was really delicious the bun was so fresh and I will definitely try it again

For a fast, casual, and cheap burger chain, I gotta say this place impressed me! I think what surprised me the most is that they offer dairy free versions of every milkshake flavor. That's pretty rare to find! Their menu has options for both beef and chicken lovers. If you're a vegetarian, they also have a black bean burger. Plus, you can swap proteins. I ordered a simple grilled chicken sandwich with tater tots and a dairy free cookies & cream milkshake. Everything tasted great! The tots had an excellent crunch and the sandwich was juicy. I loved the milkshake. My boyfriend and I wolfed that down! He also enjoyed his burger. Sometimes simple really is better. We would definitely return! The cashier and other employees were pleasant and quick. We were happy with everything! read more

We came here after attending a show in on a Thursday night around 9pm. There was a busy post show crowd. And the staff handled everything beautifully. Things were very efficient. Even with the rush, our orders was all accurate and quality was still high. It was honestly very impressive. The burgers are good quality for "fast food". The mushroom truffle burger is delicious. You can taste the mushroom and truffle, and not just the burger patty. Their tots were crunchy, but nothing special. Interior: multiple tables for seating. There is a bar area, but this was closed when we went. The restrooms require a code to get in. read more

Everything about my experience at smash burger here was amazing! I went on a Friday afternoon and it was decently busy but the worker behind the register went above and beyond to make my visit to the restaurant wonderful! I believe her name was Kimberly and she definitely deserves recognition for her service read more

For such a new location, I'm impressed! We ordered for pick-up today, but we're excited to eat inside when we have more time. Very spacious and clean, with attentive staff. Upon entering, the app said I still had 2 minutes before my food would be ready, but an employee sensed it may already be ready and asked for our name. It was ready early - which means 2 customized burgers and fries were ready within 13 minutes. Keep in mind for my photos that this was after traveling after ~20 minutes, so they likely weren't packed as squished as pictured. The packing was actually surprisingly neat and secure for a fast food joint. I had the signature burger with added truffle mayo, and it was great. Nothing super special, but quite a filling burger for the price. Also a perfect munchie, if you're wondering. It had a bit too much ketchup and mayo, but I definitely prefer too much over skimping. On a scale of 10 I'd give it a 6. My partner tried the double smoked bacon brisket burger. This was a bit salty but DELICIOUS. Would give it more stars if not for the saltiness, but solid 7 with it. The fries are deliciously seasoned, but unfortunately are a bit hard/stale. Not sure if they actually use it, but they have a faint rosemary taste, which I usually don't like but enjoy with these fries. We're hoping for fresher fries on our next visit - because we do love the flavor. Definitely had a positive experience for my first time trying. Very convenient location for OSU students. I look forward to trying again in the near future for dine-in! I expect even better with more time as a location. read more

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Great location, great service, great burgers! The smash burgers were nice and crispy, the shake was peanut buttery and thick, and even the wings were good! read more

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Ordered a salted caramel shake for $6.19 and had to wait 55 MINUTES FOR IT TO COME!!! When it finally came it was watered down and just tasted like vanilla. Also friends I was with had to wait the same amount. Zero stars horrible experience!!! read more

The food was good. My daughter got a single Smashburger with smash tots and enjoyed it but said that it wasn't amazing. I felt the same about my double bacon smash burger and smash fries. It was good and I enjoyed them, but it wasn't really worth the price. We also got milk shakes and they were also good and we enjoyed them but they weren't amazing. So, do we recommend this place? Sure. The food was good. It was also very clean and the service was great. read more

Smashburger - DOUBLE BACON SMASH BURGER with SMASHFRIES - Burgers Near Me - Columbus, Ohio

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Great burgers! I've visited this location twice now and both times had a great experience. The smash burgers are nice and crispy, fresh ingredients, and great service. read more

Smashburger - CLASSIC SMASH BURGER - Burgers Near Me - Columbus, Ohio

I got the Double Classic Cheeseburger and Tater tots! They were both extremely delicious. However, It took a bit of our time to receive them. Other than that, it was worth it and the place is right in High St which makes it even better! I think the place needs music though. read more

Great food, quick friendly service, awesome atmosphere!!! Can't beat this great place!! read more

Smashburger - Burgers Near Me - Columbus, Ohio

Great food! The service was amazing! We had a couple drinks at the bar and the kids had burgers! Highly recommend!

Extremely satisfied and stuffed belly = Happy! Happy! Happy! Thanks to the amazing staff for getting it done. You have yet to let me down!! read more