Located in the MSPS airport after security near C gates. Ordered at the kiosk. For a limited breakfast menu with minimal deviation if ingredients for one burger to the next, the wait time was too long. 15 mins later, upon picking up my burger, I had to ask for my bottled drink. Rather than the front server gathering the ordered add ons, she would wait until we asked where it was. Don't make much sense to me. Either they're short staffed or some additional training needs to be completed. The burger was tasty & filling. Good portion size. read more

Smashburger - Sausage egg and cheese breakfast burger - Fast Food Near Me - Burnsville, Minnesota

I have been to this Burnsville location for many years. The service level has gone down over the past year. Staff turnover is high and the lack of customer service is obvious. Case in point: I asked the cashier if my coupon was accepted. He said yes. I walked to my table and noticed that it was not. I told the young kid that the coupon was not reflected in my final bill. He then said that the store no longer accepts the coupon. I asked him why would he say that it was accepted then. He said he did not. He was plain lying in front of my face. Dishonesty is a bad trait to have in an employee. I will never go back to this store again. read more

Quick go to burger in the neighborhood. My son doesn't eat meat so it fits all of us!

It was very efficient at the lunch hour. Very clean and bright. I just had a hamburger, and it was delicious. That you for a quick and easy lunch experience. read more

The food is the best the service is the best Ambiance is the best I would rate this place 10 Stars cuz they do a good job what happened to you Smash Burger You guys used to be the popular restaurant in Eagan but you got out of business in Eagan read more

MY ORDER TOOK AND HOUR!!!!!!!!! He put my shake in his pants. I think they need some help. I think my chicken tenders are fish. I WILL be coming back!!!! Meow read more

Dinner on a Friday night. Very rude, numbly cashier. The entire restaurant was a pig stye. Floors dirty and not one clean table - many open tables. 2 employees out the open back door smoking/vaping . Fast service but we didn't eat our food due to cleanliness of place. Order was also wrong. Will not return read more

Smashburger - Dirty dirty floor - Fast Food Near Me - Burnsville, Minnesota

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Smashburger is so good. Like SO good. I'm always so shocked at the quality and flavor for this fast casual burger place. I love that you can order online and completely customize your meal. I got the classic grilled chicken sandwich with bacon and also added their smash sauce. It's like a tangy mustard-Mayo mix and it's delish. I also love that you can get any burger on a gluten free bun. Best part of all is their smash fries. They are tossed in rosemary and sea salt and perfectly crispy. They aren't overly greasy and are my absolute favorite french fry. Hot tip - get the side of Brussel sprouts! They are really good and an awesome way to add in veggies when you're having what might not be a fully healthy meal. Smashburger also has a great kids menu if you have little ones! If you're looking for fast and fresh food, Smashburger rocks. It's consistently really good - you can't go wrong! read more

Smashburger - Classic Grilled Chicken Sandwich - Fast Food Near Me - Burnsville, Minnesota

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They are a disaster. Firt time there for pickup they forgot one sandwich. Second time we ordered at 5:38 for a 6:15pm pick up and when we got there it was another 30 min delay because it was unorganized. Definitely not going back to any Smash burger. read more

Good food, love the fries, they always have delicious bacon and veggies all the time and store was clean and people were friendly! read more

Smashburger - BACON SMASH BURGER - Fast Food Near Me - Burnsville, Minnesota

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Got about half an hour to wait? Then this is the place for you. I should have walked away when 3 people were ahead of me and due to social distancing I waited on the other side of door. When I got inside, I immediately saw the issue. Short staffing. Two cooks and cashier also had to bag orders, ring up sales and make shakes. My son wanted a shake but I decided to for go it as she seemed overwhelmed and busy. I waited around 25 minutes standing for food. Also the kids meal beverage was forgotten. The food was good but took so long. I apologized to my son and commented about being short staffed. Maybe I'll go to Apple Valley location in the future. read more

I hesitated to try Smashburger (Burnsville) due to other experiences where the wait for the online order was longer than most Fast food chains. Or, them forgetting part of my order. Well, I thought I'd give them another try today and I deeply regret it. I've been waiting over 40 minutes for my order. It's almost 7 pm and there goes my night. So much for "fast food!" It would be better if they closed when understaffed. It's just not fair for the customers. More than 3 people tried to cancel their online order and couldn't. This is unacceptable. I truly feel for the one and only cook in the kitchen. I'm not expecting my order to be complete, nor perfect due to the nature of this situation. read more

Smashburger - One person on duty in the kitchen during dinner hours - Fast Food Near Me - Burnsville, Minnesota

Okay, I never thought I would review a chain burger joint, but I did stop in (Burnsville, MN) and tried their double Colorado burger with a side of smashed fries and was extremely impressed! The burger had so much flavor and after two "fancy restaurant" quality burgers I had the prior weekends before this past weekend, the Colorado burger blew them out of the water! It was buttery tasting, yet fresh throughout with all the ingredients added. It was cooked and seasoned perfectly. I did not find it to be too spicy, I actually desired just a little more spice, but nevertheless it was fine. The fries where fresh and well seasoned. The lady who took our order was friendly and recommended the double classic smash burger for $5 special so my mom jumped right on that deal. Honestly, she ate the burger without complaint so they must be doing something right at this place. I would return here for a burger and I hope the Colorado stays on the menu for some time as I would order it again for sure. Honestly, I admire and respect a place that uses fresh ingredients and does made to order. This is not your typical fast food burger joint when it comes to flavor profile and quality. read more

Stopped by for lunch on a Saturday afternoon and the service was great, food was good & it was decently quick! I got a burger without a bun & added an egg. I also got their brussel sprouts instead of fries and OMG! YUM! I was crazy impressed with these - they come with ranch, which I'd never think to use as a dip! It was magical. Great spot for a quick lunch - something for everyone on the menu. Try a shake too! read more

My son is picky with burgers but he loves smash burger! Just plain hamburgers are his favorite. If I order a burger, I want it to be unique and they have a lot of options! I tried the Sin City burger today and it was really good! It had an egg on top, fried onions and some other things. They had a lot of options for their burgers and lots of side choices too! Simple seating inside but nice and clean. Plenty of parking. Didn't take long to get our order. Rewards club to earn free food! read more

Food was nothing exceptional and it took about 30 minutes to order and get our food. The food however was unique and good quality to save this experience from being terrible. The order got messed up for my mother but she was credited with a free burger for the delay (longer than 30 minutes). I have been to the Eagan location and I would recommend that when going on a Friday night because apparently that's just too hard to staff for this location. read more

Smashburger - Twin Cities - Fast Food Near Me - Burnsville, Minnesota

Restaurant dirty as all h and took us forever to get our food and not busy. Cook had long hair and no hat no hair net delivered our food took money and back to cooking in the same pair of gloves GROSS!!!!!!! Needless to say did not stay to eat left our food and NEVER GOING TO ANOTHER read more

Asked if I could get extra ketchup and was told they can only give me 4 total. I asked if I could pay for extra ketchup and they said no.

Tried to get lunch today and after what can only be described as an odd experience trying to order at the counter, I got home to the completely wrong order. I tried to order a classic smash with a brioche bun plain but add haystack onions and smoked cheddar cheese. I just got a regular classic smash as it comes. They didn't even give me the brioche bun . My husband got the right burger but it was ice cold and we live 5 minutes away. Overall won't be back to this location. read more

Smashburger - a sandwich on a wrapper with a receipt - Fast Food Near Me - Burnsville, Minnesota

Awesome service and employees! They always go above and beyond! My order is always right, too!

Food was fine but had a hair in my burger so that spoiled the meal. Too many burger places to go to instead.

Smash Burger has gone a little down hill I'd say. However thats because I don't think they really ever recovered from the pandemic. A couple of the times I went there the food was less than the standard I hold Smash burger to. However yesterday was not one of those times. Usually are only ever 2-3 employees in the store causing service to not be as fast as you would expect a fast food chain to be. That being said if you can grace them with your patience and respect you will receive excellent service a better than decent burger. i got the rodeo burger or whatever and It was incredibly good. I might be a bit biased though because I was very hungry. In conclusion 7/10 would go again. read more

Clean and somewhat cozy feel. First time visit and I'm feeling jipped because they are out of or don't have gluten free buns! No bun = no burger = no repeat customer. Cashier nice enough about it, but I feel like my black bean patty on a leaf of lettuce should be comped!!!! Look closely to appreciate the fingerprints on the plate (yum). read more

Smashburger - Fast Food Near Me - Burnsville, Minnesota

I've been here several time during busy times and off hours. Always slow. It take about 20 minutes to get an order. The food is good, but if you are going to order do it 20-30 min before arriving. read more

i experienced some of the best service ever at a fast food restaurant. The General Manager had an excellent rapport with the other employees. The food was perfect. read more

Food is excellent but we generally order delivery and food is cold when we get it, not fault if Smashburger yet still deterrent.

We came here last week when we had to grab a quick bite to eat. Kent also spotted a buy one get one free coupon on slick deal, so we decided to try out this burger joint. The line at the ordering counter wasn't long, maybe 2 couples ahead of us but there was only 1 counter open and it took that lady longer than usual to get the line moving. Kent got the spicy jalapeño baja (he traded the pepper jack cheese with aged Swiss), I got the Twin cities smash (which was delicious- has grilled onion, cheese and fresh veges in it). Both were done really well. Burger wasn't too big, portion was perfect, and I like the small pieces of bacon/ onion on the bun). We also got the rosemary fries. Tasted good but you could see a layer of oil around each fry (poor drainage of the fry before they were served?) - the oil just made it too greasy to be good (that's why I gave this place 3 stars). We gobbled up the burgers, and fries (mustn't leave food to waste) and left pretty happy - who wouldn't be happy for buy one get one free burger? read more

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My friend and I were looking for a good burger, we decided to try Smashburger as we've never had it before as we don't have them in South Dakota. We placed our order at 1:07pm on Sunday Aug 21. Several people came in and ordered as well. About 1:30 we started to notice customers were going to get a refund and leaving. After giving the workers the benefit of the doubt we stayed. 2:00 came and we still hadn't gotten our food. Finally my friend went up and asked how much longer it would be. The worker said probably another 25 min. We couldn't wait that long as we had a 5+ hour drive home yet. My suggestion if you are that short staffed turn off online ordering and handle customers as they walk in the door. You probably won't have to give as many refunds as we saw given. And unfortunately the worker when giving us our refund said yeah we're used to doing this.... read more

The service was great and the restaurant was clean. The bad part was the food, the burgers and fries were super greasy, and the meat and cheese were low quality. read more

This location would be better off closed until they can find staff capable of running it up to the company's standards. Our visit was awful starting from a long wait in a relatively short line, the manager working the register informing us we shouldn't expect to be able to have any order changes once he had entered them into the POS (and this was BEFORE we had even paid), there was a 20+ minute wait from receipt to food on the table, a filthy dining room that had just one table wiped off in the time we were there, the filthy drink station similarly received no attention during our visit, no lids available for to-go cups, used table numbers laying under tables, and a garbage that was a mess when we arrived that got no employee attention in our 45 minutes there. This isn't a bad a single rare moment, this is complete neglect and incompetence in how it's run. This location clearly survives on name brand alone. read more

Smashburger - This didn't collect over a few minutes. With a manager on-duty too. Gross. - Fast Food Near Me - Burnsville, Minnesota

This review was inspired by an individual on a popular neighborhood app who also had a bad experience at this location. My wife and I love SmashBurger and have had wonderful experiences at SmashBurger locations all over the USA. This location in Burnsville by far was our worst experience and we will likely never go back. We have only been to this location twice within the last 3 years and both experiences were sub-par. Our most recent visit was approximately one year ago from this posting. We arrived and as we waited to order, the staff in the back were so busy joking / kidding around with one-another, it was extremely distracting as a customer, actually uncomfortable feeling to be there during this. Keep in mind... the staff were not interacting positively with customers, but rather comedically with other staff. Customers were obviously an afterthought. Extremely unprofessional and not the type of environment we trusted quality food to be made in. It's a shame not to remember a positive food experience due to employees who had absolutely no regard to the customers. Will never forget this experience and to this day... consider SmashBurger Burnsville the "WORST" restaurant in Burnsville, Minnesota. read more

Decent burger, nothing special. Understaffed every time I've been there. Cashiers have to make shakes instead of take orders (not their fault, poor management). If I didn't have a smash pass I'd never go. Slowest... service... ever read more

Great meal! My family and I just stopped in and ordered our friends food. It was really fast. It was also really good. My wife and I had the smash burger classics. My daughter had a kids meal and my older 18 year old created her own. The man taking the order (manager name tag), made a mistake on my wife's order when he entered it. He apologized, corrected it as quickly as he could, and surprise! He removed that charge from our bill. The location is brand new. The service was good, and after the one burger was removed, our bill was $30.44. I'll come again. PS- the burgers were good, too. read more

Went in to the Apple Valley store for a reward. Got a Bacon Double Cheeseburger with tater tots and a drink. Was rung up quickly but the attendant went missing. The cook brought out my order. Thanks to the cook, I was on my way. read more

We ordered 5 sandwiches including a turkey burger, grilled chicken two hamburgers and a kids hamburger. We also ordered one large fry, fried onions and sweet potato fries. All for take out. We had to wait for order and they finished it so slowly that all was cold by the time we ate it. (We live five minutes away) we get take out all of the time and like to support our local restaurants, but the food was really cold! Not pleasant to eat. Very disappointing. read more

Not the best experience I have had. First the menu was too complicated and when asking a question about it I was given a snobby answer and glare by the employee. The burgers were ok better then average fast food but not as good as they were priced. Fries were bland and under seasoned. Overall two things went well for them. The service was fast and the milkshakes were very good. If your looking for a fast alternative for fast food with slightly better food this is place to go. read more

Line out the door at 1:15/pm SUPER slow service very disappointed in the manager not opening up the 2nd register.

Been coming to smash burger fir years a little expensive but at least I was always full and it tasted great and I even was able to take part of my burger Home for later ! WHAT HAPPENED!!!!! Did someone get greedy? The size and weight of the burger, chicken breast sand which looks like it's half the size and weight for the same high price IF YOU ARE GOING TO MAKE THEM SMALLER CHARGE ACCORDINGLY!!!! Went twice thinking it was a fluke NO VERY VERY UNHAPPY. WILL NEVER GO AGAIN Wish I could give a negative star read more

I would not stumbled on this place if it weren't the buy one get one free burger deal. We ordered like 6 different burgers and shared it among ourselves. I think we scared other customers because our tables were filled with nothing but burgers. All the burgers were made with fresh ingredients (see photo) and this seems to be the baseline of a good burger nowadays. I really like the jalapenos with the guacamole in the burger. While my friends rated the Colorado burger their favorite. My only complaint about the patties was that it didn't had an impact to my bite. I want juices explode in my mouth and this didn't do the job. The fries were thinly cut but wasn't particularly special. I would say that I'll only come back if they run a special again. read more

Smashburger - 3 guys 6 burgers, we sure scared some of the older folks of Burnsville. - Fast Food Near Me - Burnsville, Minnesota

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The burgers were great (I had the mushroom and Swiss/husband had the bacon cheeseburger) but the best part of the experience was the staff. Melissa was very welcoming, answered all of my questions being this was our first Smashburger dining, restaurant was clean, all safety procedures were followed. Overall was a very positive experience and would dine there again. read more