Terrible experience they raised our rate twice in less than a year!! When I questioned they lowered the second increase by a few dollars and when I posted a google review. My post with the response.
Very disappointed we had a price increase twice within one year. First increase our price doubled they claim that it was a promotional price by the previous company which was not said to us. First increase was within 7 months, second increase next 7 months of the last increase. Our lease started 12/24. First they said it's random computerized then they said normally not a second increase in less than a year and would speak to owner. They shaved a few dollars off the increase but could not explain what upper management explained to them about the increase. Guess we'll be shopping
SmartStop Self Storage (Owner)
a week ago
Thank you for your review and feedback, Estella Becker. We appreciate you letting us know about your concerns related to your rental rates. Please give us a call at (888) 977-8672 to speak with one of our storage professionals.
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