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Palatine, IL

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Smartroniks

5.0 (1 review)
Closed • 11:00 am - 10:00 pm

Services - Smartroniks

Mobile phone support

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10 years ago

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uBreakiFix by Asurion

uBreakiFix by Asurion

(27 reviews)

Dependable, reliable professional. They saved my phone and I was more than happy to pay for the…read morerepair. I wish I did not have to use them, but I know who I can rely on with any future repairs as well.

This past March, I went to uBreakiFix to have the battery replaced in my iPhone 13. Before the…read morereplacement, my phone had no issues other than the battery which I had intended to replace. I was told that the replacement battery was Apple-branded and was the best quality battery they offered. The replacement battery worked normally for about a month, but then I noticed the battery health began dropping significantly. It continued to decline by roughly 10% before the battery eventually began to swell and push the screen away from the phone eventually almost separating the two. The day the puffing/ swelling began, the silent mode switch on my phone also began to malfunction. Rather than the switch controlling whether it is on silent mode or not, the phone began going back and forth on its own despite the switch not moving. I was concerned, because the phone also began extremely overheating, and seemed it was going to catch fire or even explode. I contacted uBreakiFix, and they replaced the battery for the second time, because it was still under warranty. Again, they informed me the battery I was getting was "from apple" and the best quality the offer. They also confirmed that if I would have waited to address this issue, the battery could have in fact exploded. When I received my phone back after the second battery replacement, I was told there was nothing they could do about the Ring/Silent issue. I then noticed that the Volume Up button no longer functioned at all, another issue the phone did not have before the original battery replacement. What started as a simple battery replacement has now turned into a much bigger problem, leaving me with multiple hardware issues that my phone did not have before the repair. I am extremely disappointed with how this situation was handled and expected much better from a professional repair service.

Smartroniks - mobilephonerepair - Updated October 2026

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