BEWARE - We brought a working iPhone X here for a battery replacement. When we returned to pickup the phone it no longer powers up. They refuse to take any responsibility for destroying the phone claiming it must have been broken before they opened it. Don't you think they would verify the phone works before they touch it for their own good. This place is totally dishonest and takes advantage of the elderly. DO NOT SPEND YOUR MONEY HERE read more

Edit: Watch wasn't working so took it back to store. no one was answering the phone so went to pick it up in person after one day. still broken. Been trying to call store all day... My Apple Watch is paired to the employees account. I cannot use my watch if Pete does not log into his iCloud and disconnect his account. read more

I just used these people.to replace my battery in my iPhone They were very responsive and performed this job in a timely basis I'll use them again if and when necessary It's not the first time I have had them do some work for me read more

This place is very nice and reliable with quick repair times. The owner went above and beyond for me when I had an emergency with my work phone and I'm very grateful. read more

First: Dont ignore bad reviews, those are probably only real ones. Themselves not gonna write those! Second: extremely expensive and unprofessional. After going back and forth 7,8-10 times, I ended up paying $780 : 240 ipad battery , 380 iphone7+ screen and battery ... Nor Ipad or iphone are worth that much any more!! This review is for 204 e Golf rd , Arlington Hts location!!!! read more

Smart Tech Repair - Mobile Phone Repair Near Me - Palatine, Illinois

Dropped my iPhone 11 off for screen repair and got it back in an hour! Looks as good as new and great price compared to others in this area!

I questioned if they were still in business and just got a call from the owner who for a long time i have done business with and has always delivered the same day or the next day. I have a special needs Son and he breaks his screens often. The owner always discounts the cost for this reason. He called today and explained he was in a serious car accident and was unable to get a sign in the window. So anyone concerned, they are back in business and all is good. He called an apologized and gave me am additional discount for the delay, very kind of him, I an just glad he is healthy. These things happens and accidents happen. Besides this incident, Smart Tech Repair in Palatine has always been a 5 Star Repair center for all my ipads and iPhone repairs and purchases of protective screen covers. read more

Bunch of crooks.... unapologetically took $175 from my college bound son to fix a phone. Now that it doesn't work... they tell us not a screen problem. Go to CPR (cell phone repair) in Arlington Heights. Better service and ethical business people. read more

2 weeks ago I took my daughter's ipad to replace cracked screen. Battery was holding the charge for a long time before I went to this place. They were more expensive then the other places, but replaced the screen the same day. When I gave them my iPad, the battery was at 90%. 3 hours later I picked up my iPad with replaced screen but battery was at 11%. Did not make the deal out of it first. I came home, put it on charge to a 100%. 10 minutes later the batter dropped to 15%. 1 week later it is not even charging, and I can't turn it on. Called them to talk, they started accusing me that i am trying to get a new battery and telling my to stop calling him. Scam place, either stilling good parts on your devices and replace it with bad ones, or technician doesn't know how to repair. read more

This place is awful. I was looking for a place to get my sons iPad repaired and saw the sign from Lake Cook Road. While waiting in the car on a Saturday morning in front of the store 30 minutes before it opened, the owner blew his horn at my son and I. He told us that the lot in front of the store is not a parking lot. I told him that we had seen his sign from the road and pulled into the lot to see if they were open. He asked me what I wanted from him. I told him I was a customer waiting for the store to open and deserved an apology. After experiencing the awful customer service, my son and I went to a place where we were treated well and got the iPad repaired. People who are planning to spend money with a store don't deserve that type of rude treatment. Avoid this place and get your electronic gadgets repaired elsewhere. read more

He doesn't have a good customer service bad attitude. No recommend it this place. I went to buy something and he asked me right away do you want it yes o no, this isn't the right way to ask a client if I want the product. Very unhappy, he lost a client. read more

I've had my various phones repaired by smart techs roughly 3-4 times over the past few years. Initially I was pleased but the more I used them the unhappier I became. Repairs didn't last long, and I would have to bring a phone back for the same problem. I would have to jump through hoops to prove the repair was under warranty. These guys might be smart but don't know much about customer service. read more

One of the worst businesses I have ever dealt with in my life. I had my glass replaced and they broke my iPad. They admitted at first that there girl broke it and said they needed time to order parts and fix it. They strung me along for six months lying to me. The owner Peter was rude and lied over and over again. Said that they were not responsible for breaking it. Then gave me back the iPad. I do not recommend doing business with this guy or his establishment. Now he tries to contact me four months later after my bad review. I begged him to resolve this and do something. The owner Peter should never be in charge of it business or own a business. He doesn't know how to treat customers and people. He told me the tech world was the Wild West. And if they break something it's not his problem. Pitiful person pitiful business read more

Smart Tech Repair - Worst business to ever work with. They break your equipment lie to you and then tell you that they are not responsible - Mobile Phone Repair Near Me - Palatine, Illinois

It took them 2 months to return my iPad to me. I took it in only to repair a cracked screen. They charged a $170. After calling and calling I finally demanded my iPad back (everytime I stopped in the sign said open but they were closed). When I got it, the Bluetooth did not work (they left a metal plate out so the Bluetooth plug kept undoing itself} And, the start button was not working properly because they trapped the wire in the cover. They didn't seal the screen properly and I wedged it open myself and found Bluetooth wire unplugged, metal plate and screws missing and bent start button harness. YouTube or Google how to repair your own ipad or cracked screen for your phone. It only cost $30 for the part. It is very easy to do yourself. Do not waste your money on these guys. I am sorry that they went through a tragedy as the owner said when I went in asking for some recourse. But he denied what I was telling him and never once apologized. I gave him a chance to make it right and he chose not to. read more

Great job. Quick to respond. Unfortunately the part they put in my phone did not last long. Don't know if I can blame them. I would and have sent friends their since then read more

Besides rarely picking up the phone, nor returning expected calls, he misdiagnosed the issue of my PC twice. I waited almost a week and wasted $35 on a misdiagnosis. He came to the conclusion that my CPU and motherboard needed to be replaced; however, it was actually an issue within the power supply. It didn't even cross his mind that it could've been the power supply at fault until I asked him. And even then, when he ran a test to check the power supply, he claimed it "passed the test." Imagine how much money I would've wasted if I followed through with the false information he provided that it was my CPU and motherboard that needed replacement. I ended up taking my PC to another technician, and they properly diagnosed and fixed the issue overnight. read more

iPhone 7 screen was fixed in less than 20 minutes. Very quick and kind service. Best rate that I found in the area.

Excellent IPhone service. Repair was accomplished quickly and inexpensively. This is the 2nd time I've dropped the phone and it back with the glass repaired in less than an hour. read more

This place is a joke! If I could give 0 stars I would. Don't believe the good reviews they are all fake! I brought my Macbook Pro in to diagnose a boot up problem. All they did was waste my time and give me excuses for 2 days straight. They charge a $50 diagnostic fee upfront before even looking at the equipment. Proper diagnostic equipment is not available, they are unprepared, understaffed, and communicate poorly with customers. They were supposed to refund the diagnostic fee when I picked up the dead machine and never did. I had to file a dispute with my credit card company to get my money back! Beware! Don't go here! read more

I broke my iphone screen and brought it to the shop. It didnt take too long to fix it. The service was good and everything was as promised. read more

The service was quick and the tech was very helpful. Recommended for computer repairs

Nobody has time theses days and if you want no hassle service, this is the place to go! No regrets I'm so thankful it's close to home because when it comes to iPhones accidents always a happen :( read more

This place is horrible. I suppose it should have been a red flag that it is inside a dry cleaners, but I went anyway since it is less than a mile from my house. I took my ipad in for a cracked screen. When I got it back, it was fine for a day before the screen popped out of place. I took it back again and once again it was fine briefly. I took it back again and told them it was the last time I would be back there, before I expected my money back. Once again the screen popped out, but also they caused a new problem. The screen now clicks randomly and is unusable. I went in to inform them I wanted my money back, and the guy didn't remember me. He didn't apologize, and he suggested I should just get my repairs done elsewhere. I did get a refund, but his attitude was extra terrible, given the fact I had allowed them three tries at repairing a very simple problem. There was no effort at customer service at all. I should also mention that every time I took my ipad in to be fixed, it took them at least a day longer than they said it would. TLDNR VERSION: DO NOT GO HERE! THEY DID NOT FIX MY PROBLEM AND CREATED A NEW PROBLEM. AFTER 3 TRIES AT THE SAME SIMPLE FIX, ALL THEY DID WAS BREAK ANOTHER PART FOR ME TO FIX ELSEWHERE FOR MORE MONEY. read more

I needed a battery replacement and they were so quick to respond and fixed it in 10 mins. They are excellent.

I had a really terrible experience with this "repair" shop. Brought in my Mac which was running really slow and thought it may have been hacked. The gentleman I talked to lead me to believe he'd look at right away. That didn't happen. I had to cajole him to look at it promptly and he was very evasive about giving me a time when I could expect to get it back. I was just looking for a ballpark idea. Long story short, he was definitely not customer service friendly. He never told me what he found wrong or what he did. On top of that, he removed my Microsoft Office software and songs I bought on iTunes, neither of which I requested. And, he asked for payment in cash. I thought that was a bit strange. In all, I'm sorry to say this but I would highly recommend not using this business. read more

I wish I could give this place zero stars, but Yelp won't allow it. I should have listened to the other reviewer, but against my better judgment I gave this place a try after my Samsung Galaxy S4's LCD broke. Other repair shops quoted $250+ for the repair but this one quoted $150. I guess the low price should have been the second red flag. First red flag - this place is operated out of a dry cleaners. It took about a week to get it fixed, which was fine since it was right around Christmas. When I got the phone back, it functioned fine for about 24 hours and then the screen started to flash and then completely stopped working. I brought the phone back to this place and the guy said the screen is cracked and the warranty does not apply because it's physical damage. My husband and I explained that the phone had not been dropped or mistreated in the mere 24 hours we had the "repaired" phone. We insisted that he must have used a faulty part or did a poor job with the repair. As the other reviewer mentioned, no attempt at customer service was made. He was unapologetic and only offered to repair the phone again at full cost. At least he could have offered to do it for a discount, although I wouldn't have taken him up on the offer since his work is no good. We argued back and forth for a bit and he basically called us liars and then proceeded to tell the next person in line that he "will help them now" - pushing us aside in the middle of our conversation. I was out $150 and a working phone. At least he gave the last reviewer his money back. I wasn't going to just let this go, so I filed a complaint with the Business Consumer Alliance. The "business" (I say "business" because it is just the one guy fixing stuff when he has a break from running the dry cleaning) never responded to the complaint. This guy obviously is just looking for a quick buck and is not interested in pleasing customers. Even the most inexperienced business owner should know to try to please the customers if only to avoid a negative review online. Well now this guy has 2 awful reviews on Yelp and one blatantly fake review on Google. I filed a charge dispute with my credit card company and they have temporarily refunded my money while they attempt to work it out with the "business." But I know the "business" won't respond so the refund will be permanent. At least I have a credit card company that values their customers. As for my broken phone, I took it to a legitimate repair shop and they confirmed that the original repair was done poorly and had used a non-recommended technique that involved prying apart the screen from the frame, inflicting stress upon the LCD, causing it to break. Bottom line: DO NOT GO HERE, THE LOW PRICES MAY BE TEMPTING, BUT DO NOT GO HERE! read more

I brought my malfunctioned Samsung tablet (which is a little bit over one year old) to an authorized Samsung agent at Best Buy where I bought my tablet from. He said the problem is due to the video card. I had to send it to Samsung to fix it. It may cause over couple hundred dollars. He even did not recommend me to fix it. I decided to bring it to Smart Techs. He said the problem was from a cable. He ordered the part and fixed it less than a week. The cost was much cheaper than Samsung. Thumbs up. Few weeks later, they repaired my broken screen Ipad mini too. So far no problem. read more

I am surprised how they are in business. Dropped off a iPad mini 3 two days ago (all it requires was a new screen) and it was supposed to be ready by noon on a Saturday. I tried calling just to make sure it is ready before I drove all the way in. Tried calling 4 times with no response. Finally when the call was answered, the technician apologized and said he needed another hour. I was at the repair store an hour and 20 mins later (4:00 pm)and was then asked to give another 15 mins. I am back in the store after 15 mins, and ringing the front desk bell and nobody is even bothering to answer. I am very disappointed and will never be using their service again. read more

Customer service is absolutely horrible. Brought my phone in here to be fixed & they ended up dropping it while fixing it & cracking the whole back. They said they would fix it & then I spent 6 weeks trying to get ahold of them. Once I finally got ahold of them they acted incredibly unprofessional & started swearing & yelling on the phone. Do not go there. Save your time & money. Wish I knew this before I went in!! read more

Brought my phone bend and with a broken screen and they had it fixed for me within minutes and the price was really cheap I would recommend to anyone read more

I highly recommend using Smart Tech Repair in Palatine. They repaired my iPhone 7, had the parts in stock, and charged a reasonable price. I see they repair all smartphones, tablets, PCs, and laptops. If I have a problem with any of these I would definitely be back. read more

I am a repeat customer, and always bring my family's iPhones here for screen replacements and general fixes. Most recently, I attempted a DIY battery replacement on a 5s with a kit I bought online. Although I'm fairly experienced with scale models, I met my match with this. I brought my disassembled iPhone to the shop and they took care of it in less than 15 minutes! Similar experiences the two other times I've brought in phones for repair. They are always very helpful and friendly. Also much less expensive repairing rather than purchasing new devices! read more

Blew my iphone by plugging it into a European outlet without using an adapter. Even though there is no hope for the phone, I could not have been treated better by Niko. He gave me the bad news, but told me how to back up my info (I am not very iphone literate!) Thank you for your help and for being so pleasant! I saw the way several other customers were treated so nicely as well. I would definitely bring my electronics here again for repair. read more

Great service, quick and satisfactory with a warranty and word for the work they do. Definitely to go with them in case of any repairs.

Great guys! Very helpful and knowledgeable personnel. We fixed our iphones and Lenovo screen and computer malfunction. Prices are very compatible with the other places that are around. Will be using them in a future as well. read more

I brought in my phone into the store recently as the LCD was broken and I needed to get it fixed. They quickly and effectively fixed my phone. Lovely service and effective repairs!! read more

My repair to my Note 4 was completed to my satisfaction. Thank you Gilbert!!

The repair was quick, they repaired my iPhone within 10-15 minutes. The only problem I have is the screen that they used to repair my broken one is a little weird the quality seems to be funny and the colors are dull. Although they said to give it a couple days to see if it'll change, they also said I have 90 days to bring it back in and they change it if I am not happy! read more

Great customer service. Quick repair. Would highly recommend if you crack your screen

My laptop needed a new battery a couple years ago. Apple considered it "obsolete" and couldn't help me. Smart Tech was able to locate a battery and install it, saving me from having to buy a new computer. Thank you! A couple weeks ago, the same laptop totally died. Again, Apple couldn't help me. The guys at Smart Tech were able to find a new logic board, again saving me from having to replace the laptop. The only slight issue I had was that the store wasn't open on time and the repair took longer than I was told, but I'll definitely go back to Smart Tech Repair! read more