"Definitely some shady discriminatory things happening with this company and horrible disrespectful communication.
This company, Bob and Debbie, who call themselves a Mom and Pop, really only care about their appearance in the community bc they most certainly do not take the time to get to know each applicant or tenant on a personal level solely. Nor do they go out of their way to help you either and they don't care if it's the truth or not but Ian is their pride and joy employee so what he says goes without question as they don't want to step on his toes. I contacted both of them as owners of the company when I had an issue with their star seller, Ian, who they raved about even though he's received numerous complaints, doesn't communicate and when he does it's passive aggressive. That's the face of their company because Bob and Debbie don't want to be bothered by the "little people". They are only concerned with making the "big people" ( property owners) happy and by not reporting any problems or repair issues in fear of losing them. It's much easier to "blame the tenants" than actually solve problems and move on! I don't think they know how to run a business and that's why they let Ian make all the decisions when he's more than half their age! For example, when Ian took over "my community" as he called it in Park Hill, he didn't spend any time getting acquainted with the "mom and pop tenants" he decided he would just tape notices of management on our front doors so everyone in the neighborhood would see as well. In the beginning of his take over, there didn't seem to be many issues until spring arrived and I asked if there would be a lawn company coming to mow the front yard and personal backyards ( half size, partial grass) and he said yes so that was good news and a property mgr should have someone do the yards if he wants it to be well managed etc. However, weeks later we get another note taped to our door that he was now charging $75/mo for front yard mowing only? What? That doesn't make any sense to not include our private yards as well? My lease states that we are responsible for lawn care but doesn't say anything about having to pay a mandatory lawn fee that is expensive and we don't live in an HOA. The second issue is the water sprinklers that are NOT mentioned in our lease. It does NOT say not to unplug them or leave them plugged in so nobody thought much of it. Until Ian apparently said he came over twice to plug them back in but whoopsy it was actually a "hired company" who charged $250 to come out, repair them etc when they were not broken. Ian never said to leave them plugged in so he has no right to say the tenant, myself has to pay for it! Absolutely not acceptable and discriminate when others have unplugged them but didn't get charged! When I discussed with Bob and Debbie, they didn't take it seriously nor did they solve anything. Debbie mentioned she would "ask Ian if he would split the $250 with me" like we are her children? No I'm not paying this at all. Then I emailed her to follow up, she didn't respond and forwarded the email to Ian, which is the first time I've ever gotten an email, as his usual response is thru a passive aggressive text only. How is this a real company? Does anyone know? A lot of shady tactics going on as the other review states on Google along with shady people violating the new CO housing law HB25-1090 and not to mention I've paid rent on time every month and a professional in the community and this is how I'm treated!! I didn't even mention the MICE that were in this unit when I first moved in along with one of my dog's passing away. This should not be allowed to go on and it's very disheartening that this is how they treat out of state residents and instead of welcoming them into their new home in Denver, they manipulate them. Highly avoid this company if you want to be treated fairly and live peacefully without toxicity. read more