Longtime customer here--disappointed by All Pro Security's recent handling of a serious safety…read moreconcern. Their rep insisted on a 3-year contract at the last minute, even after I explained I was planning to move. He became passive-aggressive when I declined. More troubling: their monitoring system failed during a false alarm, and I had to call them directly to stop the dispatch. Poor service and worse support when it matters most. I wouldn't recommend them to anyone looking for reliable home security.

The person who answered phone I asked if done work in Arrow Creek. She said no. She then called me…read moreback and said I talked to the owner and said he had. I said great can I get a few addresses in Arrow Creek. She said oh no they don't give out addresses. I said please call the owners of homes. She said she could not do that. Hmm maybe they haven't done work in arrow creek

The contacted me quick after I sent an inquiry online. Awesome work, friendly, professional. I will…read morebe sure to hire them again whenever I need network cable ran at my house again.

Excellent service!!!…read more The crew, Tristen and Anthony as well as their supervisor, arrived promptly and did the work per the contract. There was one window that posed a potential problem because it was blocked by a built-in immobile desk with shutters. The solution was to install the detector on the shutters. I also requested a fob, something not usually offered. They thought it was unavailable with my system, They did the research to find that they are available and Anthony left the job to obtain it. When he returned, the two of them connected the fob to the system. Beyond that, Tristen was patient explaining how the system worked. One of my questions was not easily answered regarding how to access a chart I had earlier seen on the home page. Tristen spent time researching and finding the answer. Throughout the time Tristen and Anthony were here they worked quietly, conscientiously and with consideration. Update: Recent heavy snow damaged the sensor for the outside garage door. They will be returning to replace the sensor as well as adding a panic alarm function to the fobs. I've also requested outside signs to let people know about the presence of the burglar alarm. They've ordered them and will install them when they get them. I heartily recommend Northern Nevada Low Voltage!!!

Just had one of their cowardly technicians threatened to pull a firearm on me over a parking spot…read morethat he should not have been parked in. When I called his company to let them know how their employees are out here representing their company they basically told me so what . So if this is an indication on the type of service you get from this company I suggest you go somewhere else

Disappointed. I had a tech come to my home and discuss mounting a new dish to my home. The next…read moreday a bent and chipped mount was installed where I asked it not be mounted, in a way I asked it specifically not be done. It was bent and crooked and looked like your average joe screwed it in to my new paint with his eyes closed. Very sloppy. I was billed for 4hours labor while the tech was onsite for less than 50minutes...1/2days work for a quick slap and dash mount $350... I spoke to the manager who assured me the issue would be fixed though it never was. I had to ask 4 different times over the course of a week just to get a paid invoice. I tried to contact customer support and never got a reply. $350for a damaged mount in a place where it is already causing damage to my home, zero help after. I didn't want to post here but there's nobody else to talk to!

A salesmen came knocking I was in a good mood but long story short way too much money then the guy…read morewants to use my bathroom ok he spent 20 minutes in there doing what I don't know but after this idiot I'm getting a sign that clearly says NO FCKN SOLICITORS knock on my door I'm gonna knock on your FACE!!!!!

My husband canceled our service over a year ago then found out they continued with auto payments…read morefor another year before we found out. when he called back in 2022 they said okay the service was cancelled. They did not tell him he had to send them a letter to cancel. We had had their service for several years before cancelling so we were on a month to month basis. our equipment malfunctioned or had stopped working altogether and they acknowledged that fact. The service had been turned off according to their equipment . In fact their faulty equipment had been collected by one of their employees. They refused to refund us for the year 2023 when we had no service. I sent them a letter of cancellation a that point only to have them e-ing, texting, and calling wanting us to sign up again and they would sell us new equipment that worked and not out dated as they referred to our old equipment. This went on for a month even though we told them never again would we sign with their company.

Stay away. Do not say you were not warned. Poor customer service, is an understatement. I was…read morecharged for them moving my equipment after being told all fees would be waived with purchasing upgraded equipment. I was charged anyway and spent over 1.5 hours talking to several reps only to be hung up on. Had to call back and final got a supervisor to fix it. Terrible customer service, I regret leaving ADT. You have been warned.

I also am a new client may 13th 2 guys Alec or Alex and another guy knocking on the door. Give you…read morethe sales pitch let me just give you a quote situation. Try it out for 30days and if you don't like it we will remove it. Well good luck with that. You can't cancel and when you call they try to lower the already high priced unit. This Alex guy returns text when things are going good but when shit hits the fan he is MIA pretty sad Alex. And definitely if I could give a 0 I definitely would. Customer support sucks

I was referred to Systems of Nevada when my Beam central vacuum malfunctioned. They had exactly the…read morepart I was looking for which was impressive in it's own right because I could not find the correct part on e-Bay. I had searched a number of online sites. Turned out the failure was not due to the part I purchased but Debbie was super helpful and even graciously refunded the purchase price. This is clearly a business that strives to earn the trust of the customer. I highly recommend checking with them if you need help with central vac or other service.

We have had them our alarm and vacuum system in three new homes Great service great people had…read moretheir service 20 plus years

This review serves as a formal public complaint regarding my experience with ADT and its billing…read morepractices. I was charged for services and/or fees that I did not authorize and that appear inconsistent with my agreement. Despite multiple attempts to resolve the matter through customer service, I have not received a clear explanation, proper investigation, or satisfactory resolution. The responses provided were inconsistent and failed to address the specific billing discrepancies raised. As a consumer, I expect transparency, accurate billing, and good-faith efforts to correct potential errors. Instead, I experienced significant difficulty obtaining accountability or meaningful assistance. Unauthorized or unexplained charges raise serious concerns regarding billing oversight and consumer protection compliance. Unless this matter is promptly reviewed and corrected, I am prepared to pursue further action, including formal complaints with consumer protection agencies and regulatory authorities. I strongly encourage prospective customers to carefully review all contractual terms and closely monitor billing statements when dealing with ADT.

I have used ADT for several years and have always been unhappy. The only reason I have stayed with…read morethem is that I have considerable fixed cost for their initial equipment. Nevertheless I am now switching. There equipment is terrible. Just changing a battery in one of their sensors is a nightmare. It takes weeks to get a service call. After changing a smoke detector battery and could not get it to seat correctly. The design of this is terrible, making it almost impossible to remove or replace. As I tried to replace the smoke detector it got stuck, requiring a service call to fix. That involves an almost $60 service call and a wait of three weeks. I have had many similar problems in the past. Also, it gripes me that anyone with a camera (even a doorbell camera) must pay DOUBLE the monthly rate, even though this does not involve any extra cost or effort at ADT.

This is a new company that recently purchased a well know and long-standing Reno alarm company. I…read morewas a customer of the former company for over 16 years and never had anything but great things to say about them. Have referred them to many people and businesses. This new company is based out of state and just isn't a great fit for the community. There's no real connection to Nevada and the Reno-Sparks business community. Talking with many others, I've learned that a lot of people are leaving this company and working with other locally based alarm businesses. I recommend that you find someone truly local for your alarm needs.

Customer focus LOST in move to Mountain Alarm from Burgarello! We had been customers for 11 years,…read morewith both companies, but not anymore. Don't let them rip you off! We received an automated phone message that their system was not talking to our alarm, so we no longer were being monitored. When we finally reached a real person, they said we needed to pay a significant amount for a service call to determine the problem, even though they did not know what caused the outage, after working fine for 11 years. We decided to change alarm monitoring companies, finding more service and less expense, and since Mountain Alarm has raised their rates 22% from 2019. Since we were required to pay in advance, we asked for reimbursement for the time their services were not provided due to the unknown technical issue, but they refused. We requested a call from the GM or Supervisor, but just heard back from the person who answers the phone, with a bullshit rationale for why they were keeping our money that they did not earn. We suggest that management needs to either be accessible or empower their employees to make customer service a priority. Don't get caught by excessive charges after you sign up for their alarm monitoring, Mountain Alarm is not the highly ethical Burgarello anymore!!

Techs lie about how long they are onsite. And what they do. They have no proof to how long they…read moreare onsite.

From the owner: Serving Northern Nevada for more than 40 years, we specialize in the design, sale, and service of…read morethe latest state-of-the-art fire and security systems.