I have been using the Smart Cleaners for years! They do an excellent cleaning job especially with coats, but when I had them to clean a particular blouse it went "sour." I brought my clothes home only to find out that they did not tell me that they had torn my blouse. I was going to wear it the next day, so obviously I was upset about this when they did not tell me that they had left holes in my blouse, after cleaning it.
The next day I took the blouse back and showed it to the owner; she just looked at me as though she did not know what I was talking about. The only thing she said was that the material was not good, I said well you should have told me when I picked my cleaning up. She still ignored me as if I hadn't said anything! After giving her a ton of business even on a monthly basis, I believe good customer service would be to apologize and to clean something "free" for me. It could have been a skirt or another blouse. Very inconsiderate and not good customer service at all to allow me to walk out of the cleaners with no resolution on Smart Cleaners' part! Totally disrespectful, too. They shouldn't treat anyone like this - especially a long time customer! read more