Wish I could rate this place higher because it is clean, organized and fully stocked, but every time Im ready to check out, the register is a nightmare. It's ether not enough cashiers, slow lines or cashier registers needing to be rebooted. It's not a one time experience, it happened every time I go. Unfortunately, it's the closest one to me so I just need to plan accordingly and expect feeling restless during check out. read more

I was shopping today at this location and had 12 items, no one was waiting for the 10 items or less check out, I put my 12 items on the conveyer and was told by the man running the register 10 items or less only. So I put all my items back in the cart and proceeded to the next checkout, I said to the manager it's only 2 items more and he replied rules are rules The next person to check out in the 10 items or less had 18 items and was not asked to go to another check out line The manager and the check out person were both Hispanic and so was the person with 18 items Is this discrimination? I won't be shopping at this location again Smart and final have really changed since being bought out You will notice that management is not going to do anything about this situation read more

I had a very unpleasant experience at Smart & Final today while completing an Instacart order. Cashier was Deanna. When it was my turn to check out, the cashier asked if I needed bags. I replied, "Yes, and I'll also need alcohol that is locked up." She looked at me with an unpleasant expression and asked again if I needed bags, so I repeated myself verbatim: "Yes, and I'm also going to need alcohol." When we walked over to the alcohol case, she asked which bottle I wanted. To avoid any confusion, I simply turned my phone around and showed her the exact item. She then asked, "Did you see it?" in a tone that felt unnecessarily rude. I located the bottle myself and asked if I could scan it. She responded, "You need to scan it," again in a rude and dismissive manner. The situation became much worse when we returned to the register. Due to issues with my second Instacart order, I had to contact Instacart support and refresh my app. While I was trying to resolve the issue, the cashier began making comments about me and my work. She stated that I was limited in life and could only do Instacart because I was ineligible to work anywhere else. She also complained to others that her line was being held up because of me. These comments were made within earshot of customers and other employees. There was absolutely no reason for anyone to be spoken to that way. I remained focused on completing my order, but the level of disrespect and hostility was shocking. I understand that everyone has stressful days, but no customer or shopper should be subjected to personal insults, public humiliation, or unprofessional behavior while simply trying to complete a transaction. This was one of the most unpleasant retail experiences I've had in a long time. read more

I had the very best experience checking out today with Imari, she is so upbeat, engaging her customers and clearly loves what she does! Imari you rock! Thanks for making my day even better read more

Great selections and prices. Nice and clean, big parking. Beautiful flowers orchids. Mochi ice cream on the menu.

Ever since the Vons closed, I go to this Smart and Final store because it's the most convenient to me. But in the past I've had issues with milk going bad way faster than it should, so I usually end up driving farther away to shop when I need milk. A day and a half ago, though, I didn't feel like driving so I figured that since it'd been at least a couple of years since I'd bought milk there, maybe they'd fixed their issues. Nope! After one day, the "First Street" brand fat-free milk I bought is already smelling off. Even feeling the milk in the dairy case, it doesn't feel very cold. I think they have some cold storage issues. I just don't trust this store with anything that requires refrigeration. When I buy milk from Vons or Ralphs, it is usually fine for at least a week and a half to two weeks. I guess it's worth driving a couple of miles. read more

I shop at Smart & Final early in the mornings and check out clerk Eric is always there with a smile helping customers. He is always efficient, friendly, and keeps the line moving while still being kind and welcoming. Employees like Eric make a big difference in the shopping experience, and he truly represents great customer service. He is a great employee and deserves recognition! read more

The employee actually mocked me and spoke to me in black voice. Due to me being African American. I manager was even less helpful. He told me there are 2 sides to even story. They will never get another penny from me. This place is the worst in town. and their employees can be rude and say whatever they want. Unfortunately Vons in my neighborhood has closed. but Ralph's is just down the street. Smart and Final and their employees can be rude to other but I have a standard and won't put up with it. Bye Smart and Final. read more

Manager literally wouldn't let me in 15 minutes before closing. Instead of arguing with me I could have been in and out in 5 minutes. I went to food 4 less did my shopping and was out of there in 6 minutes. read more

Wasn't impressed with customer service. Went in for two things. Wasn't greeted upon entry which isn't a stretch considering how close the registers are to the door. Upon checkout, the cashier was dealing with someone who wanted multiple items of the same thing and took longer than expected. (It was like who's on first skit). She spoke to me but was multi tasking so didn't tell me the cost. Reminds me why I prefer self checkout lanes. I Don't plan on returning. Glad they have a Vons across the way. read more

I had an uncomfortable experience at this Smart and Final Extra regarding the restroom policy. My partner and I were going to use the single-occupancy restroom when the manager, Oscar, approached us in a way that made us feel very uncomfortable and as if he didn't care about the situation. There were no signs indicating the restroom was for individual use only, and his approach was unprofessional. read more

I have a couple issues with this store... they did not have the advertised ground Turkey which wasn't a surprise because it was such a Great price, so great I knew they wouldn't have it until After the sale was over. Secondly, Mom had to use the restroom while we were there shopping so I asked one of the employees (I'm thinking maybe she was a manager because her shirt with a different color) if they had a restroom here for public use and she told me yes, in the back so we made our way to the restroom but when we got there, they had a pin pad on the door which meant we needed a code so I had to walk all the way back to the front of the store and ask her for the code. She gave it to me with an attitude, maybe she thought i knew it, ridiculous! If you know the restrooms require a code, why don't you give that information to whomever's asking. So silly. read more

I am updating my review solely on customer service. I cannot believe what happened here today. I went to purchase items for Valentine's Day. I was in a great mood to say the least. As I listened to the intercom it said to proceed to register 5. I went to the register however someone was there with a cart full of groceries. So I then proceeded to the open register on 3. The cashier said that 5 was opens I explained that there was someone there. It really shouldn't matter right? Well the cashier was upset and rolled her eyes at me. Didn't say hi just asked if I wanted bags. I said no, then she finished ringing me up and waited for my card. After I paid she stood there, as if she wanted me to put my items in the cart. She rudely put my groceries in the cart and was done. So I said thank you. I got nothing so I said thank you again. Nope! Nothing So I called the store to speak to the manager. And I was transferred to my cashier not knowing she was the stand in manager of the evening. I explained what had happened. She was silent so I asked her if she could hear me since o got no response. She said she was in a register and then it made Sense that she was the employee. I asked her if she was on register 3 she said yes. Ha! So you were the employee right? She hung up on me!!!!! Wow great way to handle a situation. She choirs have apologized and I would have accepted it. But instead I got the disrespect of hanging up on me. Thank you I'll never return here again. read more

(8/16/21) Made a very quick pit stop to get my much needed oat bran-because the one in Lakewood didn't have it due to supply shortage, per their manager I was in & outta there in less than 5 minutes! Got 4 bags this time, realizing it'll be the new norm-this supply chain issue. No wonder customers/patrons hoard. Too bad Sprouts no longer carry oat bran (of all places!) read more

Smart & Final Extra! - i wonder...all different shades, same oat bran - Grocery Near Me - Long Beach, California

Sparkling new store! Same setup as other Smart & Final extra stores, serving a combination of business and residential customers. They have decent sales, so it's worth checking out depending on your grocery needs. This new location is located near Marshall's and Rite Aid (where OSH used to be). It's also part of the larger shopping center along with Vons and Aldi. So you can get a lot of shopping done in one spot! About 90% of my grocery shopping is done in the produce section and you can find a pretty nice assortment here. In addition to the expected standard items, they have some of my favorites like passion fruit (although they are $2.79 each!). Watch their sales for extra good deals! read more

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This S&F is an awesome place actually a life saver on my way to work I can easily stop by early morning and they have what I need for our office.. the gentleman and girl that cashier (early morning weekdays) are the best.. keep it up read more

Love this Smart & Final Extra... the customer service is AMAZING!!! along with the staff going above and Beyond assisting us the (Public) with our needs. I appreciate the empathy the staff has shown when they are out of something. Especially during COVID-19. The store was fully stocked and I appreciate that. FYI: As of now only allowing 20 customers in at a time, but I will say the does move quickly under the circumstances. I hope this review helps :-) read more

Smart & Final Extra! - Social distancing in order at this Smart and Final... amazing and the line does more fast. - Grocery Near Me - Long Beach, California

I love this location #bixbyknolls the store is very well organized and clean. The way the store is set is really neat. The employees are restocking while offering assistance to customers. I always find all the items and more when I am shopping here at (Smart & Final Extra!). The prices are great and the quality of the items are great also. I will definitely return very soon read more

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The only reason im giving this smart & final a one star was because a cashier named "Thomas" just tossing my groceries as he scanning them. Then once he ls done I wanted to make sure all of my items went thru & check my purchases; I understand there is people waiting but im sure no one want to feel pressured nor be rush to hurry up in a rude way by a cashier. I go in regularly Ive never had a rude cashier before till today. If this place was supposed to be good on customer service they shouldn't have him as a cashier. read more

Not once or twice, but multiple times I have had dairy, specifically milk, go bad way before the use-by date. This morning I opened a sealed 1/2 gallon of Alta Dena low fat milk with an 8/7/23 exp date on it. That's over a week out and it had turned sour. I don't linger with groceries, I go straight home and put cold items away first. I walk the store to ensure I put cold items in the cart towards the end of shopping. Since this happens over and over, I don't think it's me. What else can you do? I spoke to a manager once about this and he acknowledged it has been a problem outside of his control. I have avoided buying dairy from S&F because of this but who wants to go to a 2nd store just for milk? I like a lot about S&F, no cards, the checkers bag as they go, and the prices are good on the store brand as well as many other brand items. Personnel is usually friendly and the store seems clean. The produce is pretty good. But the dairy situation hasn't improved over a couple of years. Guess I will only go there when I don't need milk. Too many times for me to ever trust them again. Just a head's up that dates don't necessarily mean anything. I always check the dates on bread and dairy before putting in my cart. Doesn't matter for milk, at least. read more

This place has great service everyone that work there is friendly. The food is usually stocked. And the store is clean.

If you're going to lock up the liquor, at least staff enough people to tend to it when the attendant button is pushed. Been standing here five minutes while the cashiers are swamped and no one has come by. I've repeatedly heard the announcement made "assistance needed in liquor and wine" yet no one is responding. Where's the Manager!? Ok now...Finally a worker comes over to get alcohol for someone in line...completely ignores me and starts to walk away. (Mind you the light is blinking and announcement still being made) I ask if I can be helped and she tells me I have to get in line and ask cashier So all this time I've wasted here, I could've been standing in the longest line in the world and gotten a head start at checking out. Plus no one had the foresight to put up a sign or come and tell me the "Ring For Attendant" button was a ruse?? I guess it's just there for decoration. Again, where's the Manager??? read more

This location is my go to store when I dont want to go to the market. Store is always clean and well stocked but today I went in and there were only 2 register open and then a girl came to open one up but Instead of getting the next customer to come to her lane she seen one of her friends in the back of the long line e and got her first Not too professional if u ask me and I'm not the only one who notice it. read more

Thumbs up for all the workers at Smart and Final they did an amazing job today so organized and controlled 20 people at a time. Limit on water and toilet paper! There's no meat, eggs and milk! read more

Great store, well stocked. Clean. With that said, some of the employees are the rudest I've ever came across.

I'm happy to have an affordable grocery store back in the area. Vons can get pricey and was the only market in the area ever since the Ralphs closed. It's clean still and has a good selection of items. I used them recently to order groceries online. About 1/4 of the items I requested were not available. But they did come in about 2 hours so that was good. It's hard to take all the kids out to go to the market, and I'm happy they have a delivery feature. read more

Smart and final location in Long Beach on Atlantic Ave. place was nice had what u needed staff was friendly and helpful. I was able to get what we basically needed and we was outta there. Glad they had what I needed read more

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I went in to get a fresh, green, garden salad and they didn't have any that were vegan. I was craving some really green salad with spinach, not the iceberg lettuce that they had. They had nothing vegan and gluten free for me to eat that was made in the deli. I wanted a vegan salad with vegan dressing. Stores that do not offer vegan should be fined, it's a food revolution, guys! read more

Honestly I wouldn't put even 1 star . Heeeeck nooo horrible ruude ass customer service! Lina is a cashier and she doesn't greet or pack your bags.. I don't mind packing my stuff but that is her job . She doesn't have the attitude to have that position in that job . Super rude customer service and they don't practice COVID safety & have no carts stocked . Worst Smart & Final!!! PERIODT!! read more

I love my neighborhood store friendly BUT ALWAYS UNDERSTAFFED. Valentines Day~ 1 checker!

Came here around 7 pm cashier Michael was super friendly , loved his energy ! All cashiers need to be like Michael :)

This place is seriously ghetto. Homeless in the parking lot and up on the sidewalk. The prices are definitely not cheaper. The same items cost less at Ralph's. People driving in the parking lot - drive and park at your own risk! Will not be returning! read more

Fairly new store. Large selection of products. Staff helpful and your easily able to find someone if help needed. Smart aand final not only about extra large items. They have products for smaller family sizes that are reasonably priced. Plenty of parking. read more

Shopped here today after few months, took my own bags since trader Joe's and stater bros allows them and bags groceries, you said I had to bag myself!! Done at your store, cashier could absolutely didn't care, miserable personality!!! read more

Yes, I am a fan of this store. However, this morning I finished shopping and approached the wrong cashier! She was not friendly at all and would not put my grocery bags in the cart for me to take to my car. I thought that was part of the job! Everyone else there is very friendly, and I got a hello from half a dozen people this morning. There is a very nice cashier named Eric, and I will try to get into his line from now on. Otherwise, this store has everything I need at very good prices. read more

Wow! What a nice store to have in the neighborhood now, I am so glad to come to this place and be greeted by a nice smile with hard working staff.Thank you to Justin the store manager for keeping this place nice and clean. This is my go to market from now on ever since Ralph's went to this do everything yourself experience I lost interest after 18 years I had been going there. Everything I need I can find at here and the staff always ask if I need help, all my needs met here so thank you for such and easy stress free environment,oh I did I mention plenty of parking! Its a no brainer for me, hope to have your store here for many years to come.See you soon and to all that work to keep the store up and tight. GOOD LOOKING OUT!!! read more

Love this new Smart and Final. Store is always clean, well stocked and everything is easy to find. Good prices, friendly employees and parking is easy. read more

I like the store and the employees. My complaint is I have been buying the " Old Country Round Top Wheat and Bran Bread". I can understand not finding it when it's been sold out ( on occasion). But the bread rep said it was discontinued. I now have NO reason to go this store! read more

I was so very excited when this Smart and Final opened. The store is always clean and in the beginning the store staff was absolutely amazing. Staff is not that wonderful or amazing anymore. About a month and half ago I was there shopping and at check out the cashier was on her cell phone and texting, she had attitude and never bothered to start bagging groceries so I did. She tossed my receipt and didnt even say thank you. I left called and spoke to Jose the assistant store manager. He said next time I came in to see him. I did he advised he had spoken to the cashier and gave me a gift card for the problems I had. Today, when i went in extremely early there was one register open. I got in line and when i began putting my items on the belt, they opened another register since the line had the person in front of me, me and 5 more customers. I ended up the same cashier and the same attitude. She never bothered to bag groceries and was pushing heavy items on the fruit, bread and veggies. So yet again I had to bag my groceries. I did not even finish bagging my groceries and she was already ringing up the person behind me. Got an attitude when she passed me my receipt and again no thank you. Call to advise the manager, again and was told by Gloria that Jason was not in today but she could help. Explained the situation and she said "well nothing I can do call Jason tomorrow". When I said I couldnt she hung up the phone on me. As much as I like this store I dont think I'll be back anytime soon. read more

So I decided to give this store another try, after my first negative review for overcharging. Twice I have been to this store and twice their grocery cart has set off the security alarm when going through exit doors. The cashier is supposed to scan the cart so this does not happen. Today when I walked out the door after going through the checkstand the cart locked half way thru the door!!! I almost tripped. GET IT RIGHT. THIS IS EMBARASSING AND I COULD HAVE HURT MYSELF!! read more