I always have an amazing experience at Ralph's at this location. I stop by almost everyday. The store is well organized, clean and fully stocked , always got the items that I need. The staffs are so polite and cooperative. The manager is always there for customers at anytime for help. Keep it up Thank you read more

Coby is one of the most rude, hostile, and inconsiderate employees I have ever encountered. I came into the store today, 12/28/25 at around 9:00 PM, and he was working as the cashier. I had already shopped at this store earlier in the morning and the day before with no issues, so I did not expect any problems. Everything was fine until it was time to check out. When I attempted to pay, my card was not working properly. As soon as I informed Coby that I was having trouble with my card, he became visibly annoyed and angry. Instead of offering help or trying to resolve the issue, he immediately took an aggressive and hostile tone. I calmly asked if there was another way to process the payment or if I could manually enter my card information, but he yelled at me and said he "can't do that" and that I needed to leave. Rather than assisting me or calling someone who could help, he put my groceries on the floor, refused to continue the transaction, and repeatedly told me to leave the store because my card was not working. He made it very clear that he did not want me there and had no interest in helping, even though customer service should be part of his job. When I asked to speak to a supervisor or manager, he dismissively told me that he was the supervisor, leaving me with no other option. His behavior was humiliating, unprofessional, and completely unacceptable. Other employees have helped me in similar situations before without any issue, but instead of helping, Coby chose to yell at me and force me out of the store. This experience made me feel disrespected and unwelcome, and it seriously reflects poorly on the store. No customer should be treated this way simply because of a temporary payment issue. Also keep in mind I've been coming to this Ralph's for over 7 years NEVER had such an rude experience ever since tonight Coby needs to be retrained or informed basic polite customer service this is absolutely unacceptable. read more

Came by to get some basics and unfortunately they were out of 80% of them. The store needed restock. It was organized but a bit majority of the juices and milk selection were out. read more

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I always come to shop here for our groceries. The store is well stocked and organized! It's clean too! Staff is friendly and helpful. Food is fresh and there's a deli counter where I usually order fried chicken for our potlucks!! The fried chicken is always amazing! Crunchy on the outside and hot, tender and juicy in the inside! You can never go wrong with fried chicken! By the way! When you need to pick up some last minute flower bouquets they got 'em!!! Beautiful flowers and plants too! I totally recommend this place! read more

Ralphs - Bouquet of mixed flowers - Grocery Near Me - Long Beach, California

I'm trying to figure out who decided that putting Patti S on a register was a good idea. She is usually always on register #1 and I guess that number has gotten to her head or something. Total lack of customer service skills. She acts as though you're not standing there and has full on conversations in Spanish with coworkers. No greeting. No thank you. She NEVER helps bag your groceries. I wanted to ask her a question but she was so busy talking that I said forget it. The woman she was speaking to was very pleasant though. And to top it off, as I gathered my groceries, put them into the cart and was about to exit the store, she crossed right in front of me. No excuse me. No " my bad." Nothing! She just sashayed on by like she runs the place. I even stood there looking at her like " is she for real?" And where is her uniform? She acts and looks like she's at a nightclub, not in the public service business. There are other employees that should be working besides her. read more

Convenient and easy to get in and out, that's why I like this place. Nothing special from other Ralph's but I appreciate that the place and parking got cleaner. Make sure you use your Ralph's card for discounts and specials. read more

I like coming to this Ralph's location. Employees are always helpful and honestly their prices are not too cray cray when purchasing food. I have to rave about the 5$ bowl.of grapes they are soooo big n juicy. I sometimes find myself grooving to the music while shopping. read more

Horrible staffs! I'm walking around the store and it's just crazy!! I asked for help to find something and then who i would think is the manager starts yelling on the intercom and Im really sensitive to sound so hearing her yell in the intercom and my head telling me to find the spices! I end up leaving without my groceries because asking for help ones more just seems crazy to me. read more

I understand that there is a new ordinance going on in Long Beach, but the it makes zero sense to have only 3 self checkout lanes open in your store and have a line halfway down the baking aisle. Hire another person to manage it, and do better for your neighborhood shoppers read more

Responsiveness to concerns!! Hello Ena, Thanks for reaching out. I'm Marimar. Thank you for contacting us and bringing up your concern about lilies being displayed in the store. I appreciate your care and thoughtfulness regarding their potential danger to cats and other animals this is an important matter, and I'm truly grateful you've taken the time to share it with us. I'll make sure your feedback is passed along to the store team so we can review the placement and labeling of these products. Your comments will help us take steps to ensure we're providing a safe and informative shopping environment for all of our customers and their loved ones. If you have any additional questions or concerns, please reply to this email and refer to case number 80329558. We appreciate you choosing to shop with us and are always happy to help. Sincerely, Marimar Kroger Customer Connect The Kroger Family of Stores read more

I honestly don't understand why the ratings for this Ralph's are so low--this place is an absolute lifesaver! It may not be as big as a full-sized Ralph's, but it has everything you actually need, and the convenience of having it right in the middle of the neighborhood makes it unbeatable. One of the things I appreciate most is that when other stores are out of essentials, this Ralph's somehow still has them. When you can't find eggs anywhere? They have eggs. When toilet paper was impossible to get? They had toilet paper. It's those little things that make all the difference, especially when you're in a pinch. Beyond the convenience, the staff here is very nice and helpful. Whether it's assisting with finding an item or just greeting you with a smile, they make the shopping experience feel personal and welcoming. It's refreshing to walk into a store where employees actually seem to care about their customers. I also love how innovative this location is. They've figured out a way to maximize space while still offering a great selection of everyday necessities. The self-checkout options make grabbing what you need even faster, and I've rarely had a frustrating shopping experience here. If you're expecting a massive supermarket, this isn't it--but if you're looking for a well-stocked, reliable, and super convenient grocery store with friendly staff, this Ralph's is perfect. I truly love having this spot in the neighborhood! read more

Ralph's employees I encountered during my visit were loaded with hostility, selective hatred, animosity, and contempt. How could one even converge with this kind of low-level energy in 2025? It was not surprising, as this sort of behavior is common in most businesses that are not checked by an outside organization that does not benefit from the profit of a bad franchise. BUT this place was incredibly despicable. I came here on a mission for a special treat, to pick up fresh fish and get it FRIED nice and HOT! I cannot tell you how long I had been sharking around this opportunity for a couple of weeks. There were a few Ralph's in the area with set hours that just didn't align with my schedule, and/or a dirty fryer that needed upgrading and deep cleaning ASAP! So when the time finally arrived where I could swing by to make a special trip of it, I did it IMMEDIATELY. Little did I know that I'd be met with such malicious beings. I went to check out the seafood selection, and while doing so I noticed the employees took off full speed away from their station for an hour and twenty minutes. Lucky for them, I was patient and was not budging despite the intentional delay (those covert tactics do not work on me). It wasn't until other customers started coming that they had to give up the ghost and come take our order begrudgingly, for no other reason than that they were being nasty by choice. After a long wait and getting my order placed, I went to shop in the bakery area, where I went to get some HOT potato wedges, only to be met with a disgruntled employee who went from smiling and laughing with other employees and customers to erasing the smile off her face and being curt and aggressive in speech, short-tempered when I went to place my order, as if everything I asked was beyond her measure and comprehension. It wasn't until I told her to make sure she takes the time to take care of her self-care that she began to alter her behavior, and by then another employee came barreling over me and interrupted the dialogue happening between me, the customer, and the Ralph's employee. It does not take customer care training to know that it is unprofessional as well as rude to intercede with an employee servicing a customer, especially without pronouncing mannerisms and apologizing for interrupting, had it been for something important and necessary, and just to clarify, it was not. The conversation the other Ralph employee came into to interrupt me while I was placing an order was just for him to speak on a topic that was purely personal. Moving on to shopping over in the dairy section, where I was met with more deplorable behavior from another Ralph's employee, I entered the section to shop the space, and the said male Ralph's employee was blocking the narrow area between the use of his cart and his body. Assuming he hadn't noticed my presence, I kindly spoke up and asked him if he would make space. He rolled his eyes, spit at me, and then turned his body to take up even more space than before. He then stalked me up and down that section until I moved into another area, which is when he receded. Lastly, after all of that, I checked out and left the store, noticing that the Ralph's employees had overcharged and made an error on the weight of the order I placed. There was a massive price difference. I contacted the management to notify them of the issue, and instead of being professional and taking action, the manager made it her business to state that it didn't matter if Ralph's overcharged, didn't provide the amount asked/paid for, and changed the price on a customer, as if Ralph's is in the business to scam customers out of their money with intent. I didn't know that Ralph's is entitled to tell a customer that their monetary error is for the customer to take the financial brunt and blame? Rather, it is $1 or the $50 markup that Ralph's tried to scam me out of, which is not okay. The Ralph's employees and the company are responsible and accountable for their actions and choices. Be honorable and legitimate, not covert and narcissistic, trying to plague people with your deliberate evil behavior. It is overdue to hold these types of entities accountable. The only positive thing was the turnout of the FRIED fish it was delicious and the only good thing that came from that really ratchet novel. read more

This is my local supermarket in my community and neighborhood. Was surprised to see them closed on Christmas Day! But still it is our friendly supermarket and the staff are all kind and helpful. They sell fresh veggies and meat galore! The cool thing is the expert staff keep the expiration dates and when it expires, so we may benefit from the markdowns.!! Appreciate it!! Great store and great staff make it so helpful to come and shop! Clean store and delicious food makes it our first choice! read more

I have been on the phone with customer service for too long. I simply called ahead to check for an item in stock and I was transferred from extension to extension numerous times. Eventually I got to someone and they didn't even know why I was calling and not only that she told me that it's "whatever they have on the shelf" when I wouldn't be calling in the first place if I was close enough to check the shelf. It would have taken someone less than 1 minute to go check for the item but eventually I was dropped from the call altogether after listening to the dial tone for over ten minutes. Horrible customer service. read more

I always shop at this store. Really clean organized.As I was shopping and looking around the flower bouquets for my daughter birthday. I grabbed a small birthday plastic ballon. One of their employee walked by and made an unnecessary rude comment and said to me "make sure you pay for that"instead of asking me do I need help? read more

The store is within easy walking distance from where I live. I can't understand why they don't keep hand baskets near the entrance. I have to look near the exitmor self check out or at the registers for hand baskets. It seems stupid that they can't figure out how to have hand baskets for people when they walk in. read more

You can't really talk about service at this location, because it is non-existent. I had to buy some beer the other day and wondered how it would be possible since they only offer self checkout most of the time. Of course it was a hassle. You have to flag down an employee and the alcohol has to be rung up separately. Even though the employee was called for me, they helped 2 other customers before me. However what's REALLY INTERESTING is that at the "nice" Ralph's on PCH (where wealthy people shop) there are always plenty of cashiers to ring customers up. You're paying the same high prices and receiving shit service because you shop in a less desirable neighborhood. I only shop at this store when I absolutely have to. read more

A store is a store, but Heather needs to be fired like yesterday. When the self-checkout notified me that a manager would need to scan their tag, I asked her. All she said was well maybe you should listen and follow instructions. I had needed her to remove a coconut water from my order because I wanted to buy the least expensive one, and she never followed the instructions to take the item back from me. I left it there for someone to put back. However, due to my anxiety about this interaction, I accidentally scanned an item twice and had to come back the next day for a refund for the extra item. She ended off this wonderful exchange by coming over unprompted while I was paying and pressed back while my card was loading. I had bypassed my pin and was waiting for it to process, and her nasty self came over talking about "you put in the wrong pin." I get that it's a long day, and not every customer is great. However I'm genuinely baffled how this woman became a manager with her demeaning attitude. I hope she knows there are plenty of people with invisible disabilities, including me, and her behavior is extremely rude. I was perfectly capable of checking out, and the prompts for a manager were beyond my control. I'd had a long day and was maybe checking out more slowly than the average person, but I wasn't bothering anyone. Heather needs to check herself, or have someone do it for her. There is no reason to treat anyone this way, especially at work. And customers who do need help are worthy of a manager who can remove their heads from their asses. read more

Everything is moved. Nothing makes sense anymore. Half of the things I used to buy here were in the same aisle. Like coffee and hot chocolate. But coffee is with bread and fruit snacks, while hot chocolate is four aisles away. I'll not be coming back here anymore. Heading to Von's now. read more

I feel like this store is prejudice and I've only been here twice since living in Long Beach. First incident was on a Sunday June 16th. The guy was ringing me up and I left the case of water in the basket ( which is visible ) and he told me he would scan it just leave it in the basket. The nosey cashier turns around and says " don't forget to scan the water" like mind your business and maintain that long line. 2nd incident was today at self check out .. I was getting stuff for spaghetti and the attendant was holding my basket as if I was going to run off. Babe if I wanted to steal spaghetti I woulda decked u in the face. The basket wouldn't have stopped anything. Fortunately I have a great paying job that most likely makes three times more than you make and I can afford to buy groceries. Thanks for coming to my Ted talk . read more

Meh, not my favorite Ralph's store. Iy is a bit older. They have made some upgrades to keep up with the other stores. The checkout stands are really small. Still, if you are downtown and want your Kroger brand items, it isn't the worst. I'm not liking the sidewalk is being overtaken by a mobile taqueria. But Long Beach allows this nonsense. read more

There are 3 things that I like about this Ralph's 1. self checkout that accepts APPLE PAY finally this happened a few months ago 2. This is a secret I don't want to tell people but they have a fantastic clearance section next to the fish counter with great discounts on baked goods at over 50% off 3. Small scale makes it very easy to find things compared to other larger sized supermarkets read more

My favorite grocery store! Clean and smaller than the other ones but a really convenient spot esp if you live in the neighborhood. Oh, allll of the employees are very kind. read more

A few months into the pandemic I recall wanting to write a review for markets for very similar reasons. My review pertains to my most recent visit. Working a customer facing job day in and day out can be different for every employee -- especially during a pandemic. Digital Payment: The digital payment system is not processing even Samsung payments lately. Bring a card or cash. Customer Service: Always on point. I always find an employee at a self checkout aisle ready to help. Products: The discount/sale for a cereal I like to buy is more common at the Vons at the Traffic Circle. Otherwise, the product selection is really good, and discounts for items I commonly buy tend to have decent discounts. The store is usually clean (including the bathroom). The aisles are easy to navigate, and big enough. The parking lot is a good size. read more

I had an unfortunate experience today shopping at Ralph's on East 4th street. What d is really not the issue. The review is for an amazing store manager who was clearly swamped with "duties." Through a normal course of a day, I truly do not know what a store manager goes through, but if paperwork is a top priority, I don't know how Heather is able to do that also. Listening to all the issues and calls like a bee to a flower, Heather not only took care of my issue, overseeing curbside delivery, and answering employee pages. Thank you Heather for the customer service you deliver. If we had a fraction of people like you working in the customer service field, there would be more satisfying experiences and people. You are a shining light. read more

I just witnessed this store being robbed by 3 people and the get away truck almost ran me over in the parking lot. A customer and I tried to help and alert the store but store declined to take any action. No wonder this store prices are so high here! I will no longer be patronizing this store due to their lax policies against thieves. read more

You can always tell a nice grocery store from their produce section. Now, I'm from the south and I'm a fan of Ralph's parent company Kroger's. So, this was my first time in Ralph's but I felt right at home. This is a smaller store, but it has all I need. All the produce is better on the west coast!!! If/When I'm in the area again, I'll definitely stop by. read more

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On this Christmas Eve morning Heather, the store manager was rude, unhelpful, and flat out disgusting towards me when I needed help with a money order. I needed a large money order to pickup my car from the collision repair shop. Vons would only do $3000 and I needed $4000 more to get my car from the shop. First heather said how much do you need? I said $4000. She said "with that large amount I need two forms if ID". I said, Vons didn't need that, which is when she learned Vons already sold me a one money order for $3K. Regardless of the hassle I said I'll go home and get my second form of ID and will be right back, but this is when heather's rules changed. When she learned I got the $3K money order from Vons already, she said, "now I'm going to refuse service to you because you have too much money on you." HOW IS THAT ANY OF YOUR BUSINESS HEATHER? Then heather went on her little power trip and said I am the store manager and have the right to refuse you service. You can leave now and snidely said merry Christmas. Thanks for nothing heather. Thanks for making an honest situation a bad experience. Thanks for being the giant road block that kept me from picking up my car from the body shop for the holiday weekend. Thank you for showing me I would never want to shop at "your" store. I hope no one else today has to encounter your rude and poor customer service. Heather was as rude, unhelpful, and on a sad and pitiful power trip. read more

Yuk. Dimly lit, dirty and old, yucky looking meat and fish. The only supermarket within 10 or 12 blocks and a captive audience. So crummy I felt a moral obligation to honestly and kindly tell the manager my observations. It was crowded so I left before I could talk to the manager. The last time I was in such a putrid market was 25 years ago in downtown 29 palms. Yeah, that bad. read more

If they stay open til 1:00 then don't lock the doors at 12:45. I have watched 6 people try to get in and get denied. I get that 6 people and their minuscule mContribution isn't going to shut this place down but the inconsistency and the attitude you get when you are lucky enough to make it before they decide to lock the doors makes the whole place reflect badly on Ralph's otherwise good reputation. I work off hours and when I rush to this location instead of another only to get shut down means I don't have food to feed my dogs before I have to be at work again in a few hours. Very disappointing. I would've gone to a different location had I known the hours of operation are loose guidelines. read more

I love this Ralph's the employees are always so nice and helpful. The produce guy helped me pick out a watermelon it was so sweet the best one I've had in a long time. It's in the middle of the neighborhood which makes it good for the neighbors. I will definitely return very soon read more

Stopped in to buy food and liquor! We were in town for one love music fest , since our hotel had a kitchenette we bought some supplies. This is a nice store , it's tight , but well Stocked. Prices were right ! Would shop here again. Since this is a subsidiary of Kroger our shoppers card worked too. Nice plus read more

Ralphs - Rock and roll Ralph's. Sunset Blvd - Grocery Near Me - Long Beach, California

Whoever runs the bakery department should start their own business! The everything croissants and jalapeño bolillos are delicious. All the muffins are as well. Way better than any other Ralph's or grocery chain around! read more

If you're looking for a grocery store that has visibly rotten meat on the shelves, rude employees with no customer service skills, disgusting restrooms, half the selection of most every other grocery store, and cashiers that don't even have the decency to say hello to you or make eye contact because of the color of your skin than you've come to the right place. Don't waste your time or energy. My suggestion is to drive to PCH and go to a real Ralph's where you don't get these issues. Not asking a lot here. Just run a clean shop and be polite. Is that asking so much? read more

I visited the seafood counter today at 6:20PM ! Absolute worst service. Not only did I wait 10 min to be tended to with no one in line, he never said sorry for the wait. I asked for two pieces of salmon no problem and then when I went to ask for a $5.99 lobster tail he tells me I have to pay for it all the way in the front then return. I do so and when I return there is a huge line. He saw me shrugged and proceeded to tend to other customers. This interaction alone makes me not want to shop here again even though its my neighborhood store. The inconvenience for a lobster tail just isn't worth it. read more

The manager literally refused to help us claiming she's going on a 2 hour lunch. Literally just an excuse to not do their damn job. Short Mexican lady with fried blonde hair. read more

its a regular ralphs nothing to point out the staffs are friendly i asked an employee where the restroom was and they were kind enought to tell me the code without hesitation. parking is spacious read more

Ralphs - Grocery Near Me - Long Beach, California

I had the most horrible experience due to an employee named Linda. During my self checkout experience I was told that i can only buy as much stuff that's fits on the scale. I was denied bagging it until late. Once my stuff fell off the scale i was told that i bought to much stuff when i asked Linda how long she's been there she told me longer that you. If you don't like your job work somewhere else. Being a40 year customer of ralphs i will not return, the fact that you allow rude people to run the program and because they've been there so long allows them to treat customers however they want is crap. Im discouraged by this. I was limited on my shipping and when my fiod fell on the ground i was told to leave. Review your video. read more

I requested a sushi roll that is popular in restaurants. The clerk said he "doesn't do that". Well, ok then.

Ugh this low budget Ralph's doesn't take Apple Pay. The isles are super small. The lines are always crazy long. Try to avoid this place!!