They have a huge verity of food and goods here. The employees are very helpful and knowledgeable about the store. Was helped at the checkout Quickly and were all kind. I recommend this location to everyone I know. Please be sure to check out this location soon. - Sergio Dee read more

Friendly associates always greeting as soon as you walk in store. Produce been looking fresher! Some Employees are very helpful. This store i would definitely come back...They are improving with the new associates love the vibe too read more

worst smart and final ever! the employees here are the slowest i have ever seen at any smart and final and grocery store ever!!!!!

This is a decent grocery store that I've been to over a dozen times. Prices are reasonable and they sell some stuff in bulk. As far as I remember, they restocked on Tuesdays so anytime after the weekend its usually pretty empty but it's possible they changed that now. This time there was an alright amount of items in stock and was able to get what I needed. Overall not bad. read more

Im not sure if Juan is a manager or not but he is so rude and disrespectful to his coworker. Our cashier needed help with a question and a return and Juan was so rude to him over the walkie talkie for everyone to hear. Our cashier needed help and over the walking Juan replies disrespectfully "I'm on my way dude". Once he got to the register our cashier was clearly explaining the issue and Juan answers him with such an ugly attitude "I don't understand what you want". There was a sign that said "no gift cards can be purchased at this register" and Juan said to the cashier with an attitude "well what do you think if there's only one lane open" I don't know what kind of training smart and final has for its employees but it may need to be reviewed. This is unacceptable behavior coming from a coworker especially if Juan has a managerial title. Even WORSE if he doesn't. That is no way to treat anyone. If Juan is comfortable treating someone he works with this way, I can just imagine how he treats his customers. Because of this experience Smart and Final has lost a customer at all locations. I cannot support a company that allows its employees to act this way. read more

This has got to be the worst S&F. 1st day of sales add and they are rotting & molds or out. I has to just walk out and not support your location. read more

The employees at this location are really helpful! I asked the manager Jessica for some help with some coupons and she did an amazing job explaining how they work. Great job!!! read more

Best customer Service !! Attentive to customers and also with an good attitude! They also have good value pinatas. Never thought I was going to find one here but I did! Thank you! read more

11/12/23 ~ @ 6:15 pm - trying to exchange 3 cokes I got because I wanted to buy the apple ciders instead. But the cashier in her 50s/60s? gave me an attitude or I would say telling us in a scolding way that we shouldn't hold the cokes and wait in line to exchange, we should tell her first and leave the cokes there and go line up. We never shop there and our first time was being scolded by a cashier instead of explaining to us their process. Well, maybe if you have an exchange service or put a sign up that we need to leave our stuffs at the cashier for exchange products first and then go line up, we would know what to do. You need to be educated that ppl have different cultures and we don't just barge in and cut the line to ask questions. She then called her manager and spoke in Spanish and then came back to us but didn't say anything and keep asking the next person in line to pass us and helping them, instead of telling us that we need to wait. I was like, she gave me attitude since the beginning and I had enough so i told her if it's to much problem we don't need to exchange it, then she said something under her breath and didn't answer me. I was like okay, then repeated it and she said we need to check the camera first. Then why didn't you explain to me that you need to check the camera first to make sure we didn't take the cokes in the store??? We paid for these, what an attitude! And at the same time we already had the apple ciders sitting there so we decided to just buy them because we had the 15% off coupon and they didn't even take 15% off and said it didn't work. Also they didn't fully refund us the right amount either. I really had enough so I just tell them, nvm with the 15% and told them they didn't refund us correctly either, and left. No wonder this store has a 2 stars, should have a 0 star. The manager was also there to help but also useless and showed no helpful attitude. This is the worse review I've ever given to any stores in my yelp profile. I am Smart so this is my Final shopping there - that's why the store's name called: Smart & Finals. read more

I had amazing customer service thank you to raquelle she was very nice. She helped me. Was also very professional and very patient. She deserves a raise. read more

Cashier that was there on Saturday 08/05/23 . Was upset because I didn't remove the items out of the small plastic basket . She told me Why didn't you take out the items out of the basket. I replied I'm sorry I didn't know i was suppose to do that. In a very sarcastic way she replied that's for next time. I told her I didn't know that it was a rule. ? What happened with employees just doing their job? Instead of telling the consumer what is expected of us or what is our job at there store , according to the cashier. I'm sad that some people have no customers service experience. read more

Horrible SERVICE. My husband was just there at the store today not that long ago to buy a bag cooler because we are traveling out of state while I was with our kids in the car outside waiting and he went in and purchased this bag and on his way out he was already at the parking lots getting to our car when the security women from the store (don't even know what her name is) assumed my husband didn't pay for the bag and rudely confronted my husband making him feel dishonest and the way she even said it to him very rude. I myself understand that now in days theres a lot of robbering going on but for her to come out in the middle of the parking lots shouting out to my husband thinking he didnt pay just says a lot of her. When my husband even says that when he paid she (security) was right there on the front where the registers are at talking to a worker there. Clearly if she didn't see when my husband paid thats eventually her fault for not doing her part of the job and assuming when he clearly paid for it and even said he paid and even doe he said that and even showed prove of the purchase she walked away like nothing and didn't even apologize for the misunderstanding from her part. Why come out to the parking lots when clearly your job is to make sure from the inside of the store that customers pay for what they are getting or going to buy and not walk out and if someone does get them right there before they put one foot out not when they're about to get in the car or halfway already down the parking lot. We never have ever experienced something like this nor has my husband especially from this store because we come to Smart & Final a lot when we are out here visiting family and we always have good things to say and love coming out to this store when we're around. Really disappointed with what happened to my husband today. As well as himself he feels really bad and even end up returning back the items once he came and told me what happened. He decided to go back right away and turn the items back because he has no need of having to steal or make him feel the way she did!, sadly. read more

Rude cashiers. Very bad customer service. You would think an assistant manager would give good customer service. I was wrong Mary is a horrible assistant manager. I don't know how she was able to be an assistant manager she can't even give good customer service read more

A new addition in the area after the construction of the under pass of the railroad tracks. Access to this business would be a huge challenge before. Getting to the parking lot is very simple, getting around this lot and finding a space is the hard part. The way they drew the lines for the spaces, I just don't know what they were thinking at all. As soon as I found a space I can park in, I finally made it into this place. I should have gone there a lot earlier. Like first thing it opened because every freaking family is here. Probably for the last minute SuperBowl shopping too. I went to the cold section to see if they had ice. Definitely not over here. Gave me a chance to jack someone's empty cart though. I walked down the middle aisle and still don't see a freezer/fridge that would carry ice. I looked down to where the cashiers were and figured, it must be up at the front. When I thought about it, I'm going to have to load up my own ice. It's like the traffic in the parking lot trying to get to the front where the ice box was. Most of it was gone and what was there was jammed in there. If I didn't care about my hand, I was going to break free a few wedged bags of ice. I was told by my best friend it would be cheaper here than going to the ice place or getting ice at the supermarket. I bought 80 lbs of ice for $15, awesome. Now I have to wait in line to pay for it. Wish I brought the Smart & Finals card. Don't know if I would have received a discount or something. I put the bags of ice in the car and pushed the cart back to the front since no one does that these days. People are way too lazy these days and just leave carts in the next space or grass area. That's how I get these stupid scratches on my car, right? Don't let me catch you doing that, you'd be an easy target. By the way, here's a note for that douche-bag in that light blue Mustang that invented your own parking. Take driving lessons besides learning how to park. read more

They sold me expired food. I bought two packs of Pure Leaf lemon tea for my students and found that the drink expired nearly a month ago. I also bought two packs on Mint Kit Kat and realized they expired for nearly four months. The sad thing was I did not notice this until my student finish eating one of the two packs. I've been to this Smart and Final several times as it is the closest to where I live. However, after the recent purchase, I may have to select another store. I would give zero stars if I can. read more

This was one of my favorites stores to cash my wic ,I try go get my wic groceries as I do every month, the cashier was over charging me he said i went over 30 dlls so I paid for it because I was like ok because I had people behind me in line waiting too ,but then next he said is 70 dlls I was like for what Exercuse me ? He said is just said is 70 owed still I was like but for what I'm sorry I jus paid with my wic and the diferencie I did too , a lady named Jessica came over and said you need to pay you have a lot of stuff I said I did pay I have my receipt I showed her and she said well you still owed 70 I was like but for what ? Cereal , lemons and potatoes , raspberries and strawberries did not pass I was like but I paid the difference just now too ,30 dlls and she said but still is 70 and she said pay or we get everything from the car back ,I said why I never said I can't pay for my groceries I just want to know why is it that I'm paying for ? She said well I just told you is not our mistake you don't make good choices, I said I don't make good choices for what ? She said you didn't not pick up the right wic items I said I been here before and I always get the same and I had no problem before , she said well are you going to pay or not ? I said yes I will only pay because I'm responsible for my shopping she said I can put everything back I said no I want everything that's why I got it ,This had never happened to me before and you are being rude I told her the way you are talking to me ,I'm paying for my shopping but I know it's not fair I have To pay 70 dlls for I don't know what overdue .. so she said slide the card again I said shy the wic one ? She said yes because I have to do everything all over .. and I did as she said then she started laughing and said oh it just didn't process so now you owed only 18 dlls I was like I don't think is funny that you laughed because you were making me pay 70 dlls for overdue and now you say it was only 18 ? She didn't even apologize the cashier who also mistaken said sorry to me I said it's not your fault is hers because she is rude and she was overcharging me .. it was eventually both of their fault but at least he wasn't mean like her , the manager should help both of costumer and workers while they have problems she treated me bad since the beginning.manager name Jessica /cashier Jose /Store 373 El Monte Ca . read more

Rude staff. My mom and I visited recently and she was ignored multiple times when she approached staff for help. They training with basic courtesy/customer service with customers. If people are to burnt out to acknowledge when someone approaches them with a simple question, management needs to ensure that they are adequately staffed as well. read more

I went into the store to purchase 3 gallon of milk has I was at the register and ready to check out a young tall gentleman was standing be hind me taking pictures of me the young gentleman tried to play it of like he was on his phone but at that time he was taking pictures of me on his personal phone it just left me wondering what was the hole purpose why he took a picture of me. read more

Perhaps the worst Smart & Final in the area. I can confirm from a previous review that they actually only want Hispanic people as their customer base and it shows in their faces. You can't love your job if you're serving angry low-income non-English speakers who shoplift. That's right, I saw one family whose 200lb 13 year old son pocket multiple candies from the checkout line and the clerk didn't even say anything. I see another old lady chase around a young female shopper for no reason at all. This is in the same shopping trip. Wake up, Smart & Final, you can do better. read more

Be careful when you buy something on sale (in the ads) but they still put the regular price when you get to the store. Case in point, i tried to buy 2 packs strawberries @$1.99 ea as in the ads, but the store did not have the sale price, instead they put regular price @$3.49 ea pk. that's when i asked the cashier (Renee) why the price $3.49 not $1.99 as in ads. she said "look at there it's $3.49" (pointed to the reg price sign) then i asked to see the ads paper and finally with her 'not surprised' look "she said oh ok if you buy 2 then it's $1.99 ea", WOW!! how slicky & tricky to conduct sell that way! Hiding the sale price hoping some customers pay reg price without knowing... SAD! The store should have a subtitle: "Smart & Final - The Slicky & Tricky grocery" AVOID!! read more

This is the worst smart and final I ever shopped at! The parking is horrible, the customer service is bad!! And the carts are all lop-sided and broken! read more

Cleanest S&F I've been to... and it's in EL MONTE?!?! Wow... Of course it's pricey for the foods but the food is fresh and it's really clean! I'm shocked at how clean it is. This is just good for quick items you may need. Don't come here for wholesale or a lot of stuff... It's pricey. :P Came here because it's close to the fiance. So we had to just get some hot sauce and chicken wings. Overall... I just couldn't stop staring at how clean and organized it was. read more

Since, I had to go back and they put a plastic cover over the numbers on the credit card machine. Thank you! read more

Smart & Final - glad they care about the community. - Grocery Near Me - El Monte, California

I tried to get the managers attention, but he kept walking and avoiding me. He, then, turned in my direction and continued to ignore me. I contacted customer relations to no avail. I will never shop with this company again. Zero stars! read more

Smart & Final - a man walking in a store - Grocery Near Me - El Monte, California

I've been shopping this location for years but it's time to switch. I get the impression that they don't check for expired items or rotten produce. On several occasions I've seen fruit that is rotten i.e. papayas rotted with dimpling on it, avocados black and extremely mushy, cherry tomatoes that you could see thru the container they were starting to shrivel and fruit flies in the in plastic containers of grapes and other fruit. I recently purchased a pack of single serve yogurt only to find it full of mold because the containers were all cracked and had leaked inside the package. I was also going to buy beef jerky but passed because I could clearly see inside the package it was full of mold. I've noticed this location has changed management however I've yet to see improvements with these issues. I like to shop within my community and with limited options in El Monte it's sad that this is what myself and other customers get at this location. read more

It looks small but it's pretty good sized inside. You'll find all the stuff you would find at other Smart & Finals. My only caveat is that parking here is horrible since there are 2 other stores that are also quite popular. read more

Parking here sucks so bad. 5 star because the service was excellent. I made a purchase hoping to activate a promo I had but it did not work. They let me return my purchase to repurchase it so I could use my promotion. Cannot beat that service! read more

This store is very clean and has everything organized. The reason I took 1 star off was cause I have found rotten bread on the shelf and rotten meat in the fridge. (Once for each) 99 cents store (in the same shopping center) HAS BETTER PRODUCE FOR 99 cents. Canned foods are cheaper there too. Chips and utensils are cheaper as well. The prices are very competitive with target and sams club. I like the fast service you get here and the availability of items. They have a wide selection of wines and alcohol considering they are not a beverage store. The poultry department is a decent size and they have all types of meats in stock. They also have many cheeses and platters in stock. The new produce area is awesome. Although the prices are slightly higher then other places the convenience is priceless. I will definitely continue to shop here for all my bbq needs and will also come back for groceries. read more

This establishment meets to be more culturally sensitive to others. There was an older Asian couple who clearly wasn't so advanced in their English and as Renee the cashier was ringing them up she would annoyingly yell out every direction like "move your cart over here" she yelled it a few times without giving any sort of gesture to clarify what she wanted them to do, it wasn't until some gentleman pointed at the cart and gestured where to move it. When they were paying she kept yelling to put in and take out the card. Very rude and unfair treatment. However, When she rang me up she was very nice and asked if I found everything fine and wished me a good day. Not happy with the discrimination in this establishment. read more

smart & final is a convenient store to pick things up in bulk if youre in a rush. i live down the street and stop by for simple necessities when im short on time. the only drawback about this place is that sometimes it gets real packed, and they dont open up new check out lines. stretching lines 5-6 guests back. my suggestion is to drive that extra 2-3 miles, pay for a membership and shop at sams club. but if youre short on time, this will do i guess. read more

poor attitude from Renee.besides she don't ave attention. today she charge the onion like jalapeno peppers and refuse to put the merchandise in the shop in car.this is the second time she treat me in that way. read more

Shop at smart n final very frequently, today I came across cashier Jasmine and she was soooo rude to me , obviously her parents lacked in the parenting department and didn't teach her any manners.. She rang me up and asked if I'd like bags , I told her yes I'd like EVERYTHING in a bag . She bags all my stuff except 1 item and places an empty new bag on top of that 1 item . So I ask her "your not going to bag that item "? She then asked "oh u wanted that in a bag"? I told her yes and she just stares at me then walks away .. like come onnn u knew I wanted a bag ..I don't know maybe she just works there to get ebt benefits but either way she needs to learn customer service .. read more

I usually shop here because is close to me and I avoid the driving my trip here is mainly for water and milk but a visit ago while being in a hurry I did not check the expiration date on the milk it was expired 1 week .I didn't make a big deal it happens I guess But the second Visit (this time I checked the date) most if not all were expired I had to get a different brand long story short I always buy milk here and every time I tell the cashiers about the expire milk they never do anything about it! I am tired of getting spoiled milk every time I have to check and look around for a decent date most of them expire with in a day or 2 . Is this so hard to do ? read more

I've been coming to this location for many years. They've always met my needs with the outmost professionalism, and this is why today's stop was so shocking. I witnessed the manager being rude to a person trying to better themselves. The man was looking for a job application and when the manager was called to assist she barely gave him the time of day and walked away with attitude leaving the person of interest confused. I didn't catch a name tag but she is short with blonde hair with brown highlights. The poor man was just left there uncared for with employees just starring at him not knowing what else to tell him about the managers behavior. If this is how management has become perhaps they should better train their staff on professionalism and customer service as this was done in front of a customer- myself, and other customers. I truly hope the staff and management get trained to improve such behavior because what I witnessed is truly unacceptable. read more

The store is very clean, well organized, and there it is bigger than it looks from outside. The service is usually good and they open up more checkout stands when it gets busy. The bad parts are the parking is limited and designed poorly, there also seems to be a shortage of shopping carts for customers. read more

I would give this location zero stars if I could! There is one girl who has an RBF (resting bitch face) and as soon as I walked in and asked if they had any carts available (in the nicest tone possible) she turned around away From me and pointed backwards and said they're outside. I nicely said there's no more in the cart stall and she walked away from me and said they're out there I know they're out there they're in the parking lot if you want when you're gonna go out And get one yourself. I would not have minded otherwise to go get the cart if she said I'm sorry we are short staffed right now and the carts are still in the parking lot but no she had to act like the biggest bitch I've ever met she is a very light skin Latina with long straight black hair and was at the cash register. And because of her I walked straight out those doors and didn't say anything because I am not dealing with that type of customer service today. I would say it's only her fault but obviously the managers know how she is and that they should train her better. P.S. I tried to use the restroom but both of the stalls were all messed up and broken I expected more from the grocery store. read more

When I can't get to Costco this is a decent alternative. There are plenty of bulk items available, plus lots of variety I can't get elsewhere. The fruits and veggies are always fresh. Plus, I appreciate that there are more than a couple different kinds of bread. read more

Always have special going on and is a very clean place! If Costco is too far away, this is the place for you with almost the same prices!

So its pretty expensive...BUT THE EMPLOYEES THERE ON MONDAY WERE ON PAR WITH ABERCROMBIE AND FITCH WORKERS. In particular, one worker (who was super fine btw) actually walked around the entire store looking for apple cider vinegar for me even though he didnt know what it was. SUPER FAB. read more

The service here is good the workers are always willing to help of you need it and you usually get a friendly hello an a nice smile at the countwr. Other then that its your typical store uou go in purchase what you need and then head on out lol read more