Have come here repeatedly when they were supposed to be open and they are closed…read more Take down your hours if you have no intention of honoring them.

For a Handyman this place is like a candy store ill miss this place so bummed i wish i would have…read moreknown they were closing icould have purchase some handyman parts .

Awesome hardware store! So many vintage and replica knobs and plates. Rick and Sherry are super…read morecool, knowledgeable, and nice!

I don't know if they're ever open. We've now gone three times, from Westlake Village and they're…read morenot open during the business hours listed. I've called every day and they still haven't answered. Super bummed. I used to go 15 years ago to get anything I needed for my house.

John helped us two days in a row. He was so patient and kind in answering our gazillion questions…read moreand helping us figuring out what to do. We always use Baller Hardware, so the great service wasn't surprising. Everyone is always so helpful, but John really went above and beyond both days because, you know, a gazillion questions. I myself, would have ran if I saw us coming back that second day, but he didn't. Thanks John!

Since I've found this chain of hardware stores.... I seek them out because they have such a variety…read moreof everything that you would want in a hardware store.

Wanna see a bunch of crazy rat statues while you shop for your hardware needs? Wanna be helped by…read moreold school Valley dudes who know everything there is to know about hardware? Then come here! Love love love this shop. Located on the corner of Carpenter and Ventura in the mall with Lala's Argentine cuisine, the store has everything you could possibly need when it comes to hardware supplies. I've been shopping here for years, for everything from mops to keys to car fob batteries to screwdrivers and Lord only knows what else. Their prices are great and their merchandise is fantastic quality. It's a big store too. Come and have a look!

I really liked coming here and the customer service. It's been great to find a place, other than…read moreHome Depot, that has the items we need quickly and with knowledgable employees. It is a little messy however, so sometimes things are misplaced.

Service is always courteous and effective. They make useful recommendations. It's always my first…read morestop for hardware, garden and, oh yes, they have ice cream for hot days!

Knowledgeable staff, parking in the rear, good to outstanding variety of items and a neighborhood…read moreinstitution!

This is a larger Ace hardware store with easy to find items for my gardening needs. The one…read moreemployee I saw was very helpful and kind by checking me out and adding purchase points. Because I had a 20 dollar coupon my purchase was more valuable to me.

sadly no one ever reads reviews about hardware stores, as hardware stores go this store has…read moreeverything you could possibly need with the exception of one thing... good customer service. In a few years they've been here, I've entered the store a handful of times... and have yet to receive help that was needed. my most recent experience actually got me so irritated that it brought me here. I've used Ace hardware stores all over the country this one I will never step foot in again. there are better stores not that far from here. absolutely ridiculous..

Incompetence is the motto of this store. Rudeness and ignorance is their way to deal with it. The…read moremanager has no work ethic and did not even listen to my concern, instead he believed his lazy kids working on therefore complained to daddy so that they wouldn't get in trouble. I will take this to management and from now on go to DIY.

Since this store opened several years ago, I have been a regular customer. They have it all and I…read morehave never come out there without what I needed. Today and every six weeks, I go there for pet food. They carry Science Diet and in the dry and canned formula that I need. The employees there are extremely friendly and helpful. Employees like Ruby and Domenica are cordial and attentive. Pets are welcome there and it was a treat to take our dog, Olive, there for a food purchase. Even she was greeted by a young employee who thought she was cute.

This hardware store gets 5 stars from me for their customer service, easy access to parking and…read moreagain customer service. I ordered a Milwaukee chop-saw and had it delivered here for pickup and the people working were very nice and helpful. I looked around the store enough to tell myself I want to go back when I have more time to look around. They have their own parking so no need to look for street parking because finding parking in West Hollywood is terrible. The hardware store held my delivery for 4 days as I did not have time to pickup same day and they gave me no problem or attitude. I did ask for something they didn't have and they made a couple of suggestions where I might find it. Very helpful. I will be back and I recommend to fellow Yelpers and friends.

I love Koontz! It's very 90s and has that amazing customer service that is hard to come by…read morenowadays... Everyone here is SO pleasant and extremely helpful. The stock is great especially if you are in a pickle and need something ASAP. I always come here for hardware and lightbulbs. The value is great and honestly for a family owned business I am more than happy to shop here. Everything is affordable and that small premium helps the family that runs it. Side note, they are not affiliated with Ace Handwear anymore so they do not accept their vouchers (gift cards etc).

I pretty much hate going to Home Despot so, Rompage has been my go to choice for years (starting…read moreback when it was on Hollywood Blvd!). They may be a bit more pricey than HD but these days, it doesn't seem that way and you get personalized service... which is worth whatever extra it might cost. No waiting for a floor person to come to your aisle and give you wrong info! Today I had to replace two door locks and have them keyed to my old key. It was done quickly (there's a $9.50 charge for each lock re-key so it was $38 & the cost of the two locks and 2 extra keys, just over $100 but, having a locksmith out would have cost at least twice that amount. It's a great mom and pop feeling old fashioned hardware store and much appreciated.

Quick service, walked in to duplicate a key, I'm sure prices vary but I only paid $3…read moreThank you!

1.21.2025 Always…read morenice helpful folks here, amazingly good selection of actual HARDWARE not just shiny Chinese crap . Here's hoping their insurance does the right thing so they can reopen . -Nate

Great service, low prices, excellent hardware selection…read more The staff at Altadena Hardware are friendly, helpful, and much more knowledgeable than big box stores. They will ask you about the project you're doing, and help find the right products and materials to fit the application of your work. Need to attach something to something else? They will guide you through the a-la-carte screws, nails, nuts, and bolts with expertness, making sure that the style, strength, and size of the hardware fits your project's needs. The prices for most items are competitive with big box stores-- items like PVC pipe, wood filler, and hardware are cheaper at Altadena Hardware in a side-by-side comparison to big box stores. If you purchase materials like wood or pipe, they can cut it for you for transport! The selection of paint, hardware, garden supplies, light bulbs, power tools, adhesives, and most other typical household hardware needs are excellent. Based on size, they don't stock as much lumber or appliances as big box stores. Very helpful -- they do cartridge exchange for Soda Stream!! And have many options of Soda Stream flavorings. They also sell local honey up at the cash register! Altadena Hardware is my first choice for hardware needs!