Heritage Hats is a fantastic hat shop in Phoenix. The selection is outstanding and the service is…read moreexcellent. I had a hat refurbished by Rich that was over 35 years old, it was in rough shape having been wore in rain, snow, desert heat and cold. This hat has thousands of life memories in it and Rich brought it back to life after years of wear and I ambit it abuse. Thank Rich for your expertise bringing it back for more years on my head!

I made the drive out to Heritage Hats specifically to look at the Stetson 6X Open Road, which was…read morelisted on their website for $219.95. When I arrived, the in‑store price was $330. When I asked about the difference, I was told that prices have been going up and are expected to rise again in January. He told me he was waiting to update his website then. That meant the price advertised online wasn't honored, even though it's what brought me into the store in the first place. I ended up driving about 30 minutes each way only to find out the actual price was more than $100 higher than what they publicly posted. I left disappointed and won't be returning. At the very least, the website should reflect current pricing, so customers don't waste their time.

Amazing service helped me get just want I wanted great country location and welcoming people.read more

Walked right in to this super cute hat store! So many cute options for trucker and cowboy hats…read more Charlie helped me size my hat and pick out cute decor to put on it! Everyone was so friendly and helpful and I got to take a fun hat home with me back to San Diego! Definitely recommend coming here to visit for any girls trips!

I'd like to apologize for not reviewing sooner!! This is a REAL hat store…read more This family-owned business has been a fixture in the valley for decades, and while I used two different hatmakers when I lived and worked in Colorado, they didn't come close to the expertise of this outfit. As a native to the valley, the damage from sun exposure began as an outside kid. As a young adult starting out as a horse professional, I wore what most people wore - a basball cap. In my 30's, the dermatologists began their annual battle to repair the damage, instructing me to 'stay out of the sun'. Yeah, right. After one session of extensive repair, Doc really chewed me out! I explained my work, to which he exclaimed, 'Then wear a real hat!' The baseball cap only shaded my eyes, not my face, nose, chin, ears, neck, chest... and the damage was requiring surgeons. Seriously. So began my quest to every western shop to try to make a hat work for me. I had no idea that the pain & headache was because the shape of my head IS NOT ROUND, like most people, yet every off the shelf hat is! To wear a hat snug enough to stay on while horseback, yet comfortable, seemed impossible. One day I was miserable with yet another 'round' hat I was forcing myself to wear when someone told me about a place that makes quality hats exactly to the shape of your head, allowing for even, comfortable pressure. No way! What? Don't even know what I did with those stupid round torturous hats. Might've run them over with the truck AND trailer! You can imagine the rest! That antique contraption they use to get the shape of your noggin is the game-changer! Over 30 years, Az-Tex has made probably 6 hats for me, worn morning to night outside working. They last forever, and my new hats were usually a style change I was looking for. They clean up like brand-new and are really an item one could pass down to kids or grandkids. Retired now, I go there for my golf hats! So, again, sorry I hadn't reviewed before now! Thank you, Az-Tex! Your expertise made my career so much easier!

Very patient, knowledgeable and helpful. Finally found a hat!!!!…read moreGreat selection. Wife got one too.

I left Chicago it was a cool 47 degrees wearing a wool hat land in phoenix and it's in the high 80s…read moreneeded some straw for my head. The owner of the shop found the right hat for me and was even able to get me a matching hat for my 3 yo son. The hats elevate all our fits and we get compliments everywhere we go. I recommend Straw and Wool go in if you can for the full experience 10/10.

Another great small Black Owned Business!!!…read more Need a hat? Why not stop here for one! Not only do they sell hats for those Country/soul line dancing divas and demons but they also sell other products. (Respectfully) I purchased a perfume oil from here, months ago and have been looking for one similar which has been impossible to find. Upon entrance, the Owner and his girlfriend were nothing but friendly, professional and are awesome humans! What a lovely couple! The oils are honestly my favorite since the smells last all day long. I'm always receiving many compliments on my scent. Don't hate! When I share with others, of the scent I'm wearing and where it's from, they are shocked that the store is here and that they haven't gone. I definitely recommend you stopping over to shop and support all of these black owned businesses in this street. This store is a vibe especially during first Fridays of each month, as there's tons of other small businesses joining in on the funtivities. There's music, fun, vendors, food trucks and great vibes!! There's plenty of parking in the area! Btw ...the scent is called, "INVICTUS" (Smells so good!) Please tell them, that I sent you!

What a vibe this place is! A friend and I had gone to one of the museums close by and were looking…read moreto kill some time when I found this place on Yelp. Their products are gorgeous and there's something for everyone. The woman working the boutique was extremely helpful and kind. The cons: The one star that I couldn't give was lack of price range for the products. I understand that the product lines were upscale with higher price points, however, there should be a few other options for some of us on tighter budgets but willing to spend...

Wandered into this place just to kill some time after getting breakfast nearby. My wife and I…read morewalked out $350 poorer. This place is awesome. They have really cool and unique items and clothing for both men and women. The lady working there was very friendly and very knowledgeable on every item in the store. If you're looking for a unique gift or some unique clothing brands, definitely stop by here.

Located inside Arizona Mills & only came inside as my Nephew wanted a hat. Well, I actually ended…read moreup getting one too. Just a few employees were working & was dishing out good customer service. Weekly new arrivals, fitted, adjustable, teams, brands, care kits, travel bags, display boxes anything & everything hat related you can find at the club. Prices were surprisingly low for regular & custom made hats. Although the name, there's no membership. Back to the two guys working..pretty cool dudes.

Update: I want to…read morethank the staff against first there is J. He's been the manager there for a very long time and is a really good guy. You could call him the hat God due to his knowledge on hats and setting up events for us locals. Ask him about how and when drops will be you won't be disappointed. Managers like this just do not come around often and he deserves the highest pay possible for all of retail management. Then you have Felix. This guy is a goat as well. Knows everything and anything about hats. It's inceredible the knowledge he has on everything and just his overall kindness and work ethic. Blake is an awesome cat as well. He has been there for me listening to story after story by me. He has dropped a lot of knowledge over the past year or so and gets me excited to come in too. So thank you Daniel is new and a cool dude. Love talking Dodger baseball with him and overall life. He gives great tips on apparel as well. He's really passionate about his job. Then there's Cat. She's always fun to chat with during events and has a great sense of humor too. I even forgot how long she's been doing it and she's been there through my best and worst times. Lastly there's Merari. She's new but very friendly as well and has a hard work ethic. Still came to work even after a car accident which is amazing. We need more workers like her in the field. Overall I will only shop here. The staff is amazing as you can see and WAY better than lids. The quality is perfect and you get that "barber shop" like treatment when visiting. You'll always great pristine care whether you buy in shop or a drop online. J thanks again for keeping this shop running like a fine well oiled machine -your 20 year customer

We visited Between the Lines while we were in town for Dodgers spring training and had such a great…read moreexperience. I'm so glad we chose not to buy from a bigger sporting goods chain like Dicks and came here. We had a very good personalized 1 on 1 experience with Dylan and Tanner who were very knowledgeable and helpful with helping my son choose the right glove. They have a great selection of bats and gloves amongst other baseball and softball equipment here. The store is just big enough without being overwhelming. I can't thank Tanner and Dylan enough for the wonderful experience. They also have glove break in service which is normally $60 but $30 if you buy the glove from them. Since we are out of state they said they could keep the glove and complete the service which is 5-7 days and then ship to us. 10/10 recommend!!!

UPDATE: I'm upgrading my review to 5 stars because Dylan the manager reached out to me later in…read morethe day and was kind enough to offer me an exchange for another set of catchers gear...huge turnaround for what I consider to be a large purchase. Customer service like this will definitely bring me back as a customer! Wish there was a zero star option. Bought $300 catchers gear for my daughter's birthday (of course no way to try it on first since it's online). Their site claims easy, hassle free returns/exchanges;however, somewhere on the site (mind you, not on the listing or the actual order) their policy states no refunds/returns on any item discounted over 25%. I'm now stuck with ill fitting gear (which is correct size according to sizing guide). I offered to buy a $400 set in exchange and they offered a 15% discount if I order from them again...why would I buy there again when I'm stuck with a crummy purchase? If you're getting a "good deal", make sure you're getting exactly what you need, or you will be stuck with it...poor customer service! Never again.

I stopped into Maverick Western Store to get my cowboy hat shaped and cleaned, and also to try on…read moresome boots. The whole experience was exactly what you hope for in a western store: helpful, knowledgeable, and zero pressure. The staff took their time with the hat and made sure it looked right instead of rushing through it. They were also great with the boots, helping me figure out what size actually worked for me across different styles and brands. That part matters because cowboy boot sizing can feel like it was invented by someone who wanted to make online shopping impossible. What I appreciated most was that they weren't pushy. They clearly knew their stuff, explained the differences, and seemed to genuinely enjoy helping me find the right fit. Overall, great local spot if you need hat work, boots, or just want guidance from people who actually understand western wear.

Had an awesome visit to Mavericks during a recent visit to Scottsdale. We were celebrating our…read moredad's birthday and the team at Mavericks was great. Tons of variety when shopping for all of our cowboy essentials (boots, hats, clothing). The hat bar in the back was top notch!!Mackenzie was able to help get the whole group custom emblem-burned hats. Will be a fun memory to remember. Thanks to the Mavericks team for the red carpet treatment!