This was my second time visiting the pastry box.
My first…read morevisit was a pleasant experience, so I decided to come back.
When I walked in, a tall male employee greeted me, which I appreciated. It's always nice to be welcomed. Before I chose what to order, I first asked if I were to get a cinnamon bun would I have the option to get it warmed up. The employee said no.That honestly surprised me because I've never been to a bakery that won't warm up a cinnamon bun or other pastries. The cinnamon bun looked extremely dry like it's been sitting there for long hours and just needed a little warm up to look ooey gooey again.
A warm pastry makes a big difference, and it might be something worth considering offering in the future.
Since I didn't get a chance to really look at the pastries during my first visit because I was with my child and we were in a rush that day, I took about a minute to browse the display this time literally 1 min or 2 mins the most. The shop was completely empty, so there wasn't anyone waiting behind me.
While I was looking, the employee just stood there the entire time silently. Not once did he offer a recommendation, mention what was popular, or try to make conversation. Instead, when I finally decided on a large chocolate chip cookie, he gave me a look that made me feel uncomfortable. It came across as if he was thinking, "Wow, you took that long just to choose a cookie?" That's genuinely how his expression looked. It made me feel judged and rushed over something that should have been a relaxed experience.
I've worked in the restaurant industry for 5 years, so I know customer service can make or break someone's experience. Even on days when conversation didn't come naturally, it was still part of the job to engage with customers, make them feel comfortable, answer questions, offer recommendations, and break the ice. Or even just asking how the persons day is going. Those small interactions go a long way in creating a welcoming atmosphere.
Customers shouldn't feel judged for taking a moment to decide what they want, especially if I'm going to spend my money there, If anything, that's the perfect opportunity to connect with customers, and make them feel welcome. I hope the bakery considers encouraging employees to be more engaging and personable, because positive customer interactions are a big part of what brings people back.
Unfortunately, this visit completely changed my impression of the bakery. I won't be returning because I didn't feel comfortable with the atmosphere. For reference, the visit took place on July 17, 2026, at approximately 5:25 p.m., in case this feedback helps identify the interaction I'm referring to.