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North Vancouver, BC

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Sleep Shop

5.0 (4 reviews)
Closed • 10:00 am - 6:00 pm
Updated 2 months ago

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4 years ago

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5 years ago

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8 years ago

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The Plasmabed Store - Showing  1.5 inches of sag on the Plasmabed

The Plasmabed Store

4.6(10 reviews)
2.9 km

We bought Sleep Mart's top-of-the-line Plasmabed Dreambed Grand in September 2022 for approximately…read more$12,500. It was an excellent mattress until it developed major permanent indentations after about three years. I started a warranty claim in January 2026 after the Broadway store instructed me to email photos to Todd Jameson. I did. I received no response. After repeated follow-ups and store visits, Sleep Mart finally took our mattress in August and returned it about a week later. They told us they had reused our original Dreambed Grand outer cover and put a new mattress/core inside it. My wife and I both knew immediately that something was wrong. The replacement was noticeably lighter, flexed completely differently when lifted, and felt nothing like the Dreambed Grand we had slept on for almost four years. It felt substantially cheaper. I went to the Broadway store and lay on the Dreambed Grand on display. It immediately felt like the mattress we remembered. Hunter at the Broadway store told me that their floor model was an older Dreambed Grand and that the mattress delivered to us was a newly reformulated version with different materials and colours. He said the floor model no longer represented what a customer buying a Dreambed Grand today would receive. I then went to Sleep Mart's other store and spoke with Todd Jameson, who identified himself as Regional Sales Manager. I approached him as a prospective purchaser and specifically asked whether the Dreambed Grand on his floor was the current model, whether a new model was coming, and whether that was the mattress I would receive if I bought one that day. Todd told me very clearly that it was the current model, there was no new replacement model coming, and that this was exactly what I would receive. I recorded both conversations. I also inspected the mattresses internally. The Dreambed Grand at both stores had the same three-layer construction with a substantially thicker upper gel/comfort layer. The core Sleep Mart delivered inside our old Dreambed Grand cover has only two visible layers, a much thinner upper layer, is noticeably lighter, and flexes differently. I repeatedly asked Sleep Mart in writing to identify exactly what core they put inside our Dreambed Grand cover, provide its model/product designation, and provide documentation showing that it was either a Dreambed Grand or an equal-or-higher-quality substitute. They have not answered those questions. Todd instead relied in writing on a clause in Plasmabed's warranty allowing substitution when identical materials are unavailable. What his email omitted is that the warranty says substituted materials must be of equal or higher quality. Todd also claimed Sleep Mart measured only 0.5 inches of sag in our original mattress and therefore did not actually have to warranty it. That is extremely difficult to reconcile with the photographs I sent them in January, which visibly show a depression of 1.5 inches, well beyond their warranty threshold. I asked Sleep Mart to provide the photographs, measurements or inspection documentation supporting their 0.5-inch claim. Nothing has been provided. This is not a complaint that a new mattress "feels slightly different." We owned and handled a Dreambed Grand for almost four years. Both of us immediately knew the replacement was radically different, and the current Dreambed Grands in both of Sleep Mart's stores are visibly and physically different from what was delivered to us. After approximately seven months dealing with this warranty claim, contradictory explanations from two stores, and Sleep Mart's continued refusal to identify the replacement core, I no longer have confidence in their warranty process. I formally demanded a full refund. Sleep Mart did not agree to it by the deadline provided. I have filed a complaint with Consumer Protection BC concerning the alleged deceptive warranty substitution and have submitted a Notice of Filing against Sleep Mart in the Provincial Court of British Columbia. I will update this review with the final outcome.

The mattress and customer service I received through this company were amazing! From the time I…read morephoned in to order a replacement Plasmabed mattress, to the "above and beyond" communications - and arrangements made behind the scenes to make sure the new well-packaged mattress was delivered at a suitable time for me - I could tell that all of the sales, warehouse, and delivery workers truly took pride in the part they played in my purchase. I had made the mistake of trying a different Canadian-made mattress in between surrendering my old Plasmabed mattress (which lasted for years!) and getting my new Plasmabed mattress, and will not make that mistake again. This company, their mattresses, and their adjustable beds are truly awesome.

Photos
The Plasmabed Store - Straight edge to clearly show the sag

Straight edge to clearly show the sag

The Plasmabed Store
The Plasmabed Store

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Sleep Mart - Sag of greater than 1.5 inches in the Plasmabed less than 4 years after purchase

Sleep Mart

2.8(13 reviews)
2.9 km

We purchased a dream series years ago from Sleep Mart after my husband broke his collarbone and…read morecontinued to suffer from numb arms in the mornings. We both have slept so much better since, a solid seven hours and wake up refreshed and ready to go! We returned last week to purchase another bed for our cabin we miss it so when we aren't home! Our old mattress was causing the overworked back problems to return. I really enjoy the personal service we receive at Sleep Mart and everyone we deal with either on the phone or in person is very knowledgeable about all the products they carry.

We bought Sleep Mart's top-of-the-line Plasmabed Dreambed Grand in September 2022 for approximately…read more$12,500. It was an excellent mattress until it developed major permanent indentations after about three years. I started a warranty claim in January 2026 after the Broadway store instructed me to email photos to Todd Jameson. I did. I received no response. After repeated follow-ups and store visits, Sleep Mart finally took our mattress in August and returned it about a week later. They told us they had reused our original Dreambed Grand outer cover and put a new mattress/core inside it. My wife and I both knew immediately that something was wrong. The replacement was noticeably lighter, flexed completely differently when lifted, and felt nothing like the Dreambed Grand we had slept on for almost four years. It felt substantially cheaper. I went to the Broadway store and lay on the Dreambed Grand on display. It immediately felt like the mattress we remembered. Hunter at the Broadway store told me that their floor model was an older Dreambed Grand and that the mattress delivered to us was a newly reformulated version with different materials and colours. He said the floor model no longer represented what a customer buying a Dreambed Grand today would receive. I then went to Sleep Mart's other store and spoke with Todd Jameson, who identified himself as Regional Sales Manager. I approached him as a prospective purchaser and specifically asked whether the Dreambed Grand on his floor was the current model, whether a new model was coming, and whether that was the mattress I would receive if I bought one that day. Todd told me very clearly that it was the current model, there was no new replacement model coming, and that this was exactly what I would receive. I recorded both conversations. I also inspected the mattresses internally. The Dreambed Grand at both stores had the same three-layer construction with a substantially thicker upper gel/comfort layer. The core Sleep Mart delivered inside our old Dreambed Grand cover has only two visible layers, a much thinner upper layer, is noticeably lighter, and flexes differently. I repeatedly asked Sleep Mart in writing to identify exactly what core they put inside our Dreambed Grand cover, provide its model/product designation, and provide documentation showing that it was either a Dreambed Grand or an equal-or-higher-quality substitute. They have not answered those questions. Todd instead relied in writing on a clause in Plasmabed's warranty allowing substitution when identical materials are unavailable. What his email omitted is that the warranty says substituted materials must be of equal or higher quality. Todd also claimed Sleep Mart measured only 0.5 inches of sag in our original mattress and therefore did not actually have to warranty it. That is extremely difficult to reconcile with the photographs I sent them in January, which visibly show a depression of 1.5 inches, well beyond their warranty threshold. I asked Sleep Mart to provide the photographs, measurements or inspection documentation supporting their 0.5-inch claim. Nothing has been provided. This is not a complaint that a new mattress "feels slightly different." We owned and handled a Dreambed Grand for almost four years. Both of us immediately knew the replacement was radically different, and the current Dreambed Grands in both of Sleep Mart's stores are visibly and physically different from what was delivered to us. After approximately seven months dealing with this warranty claim, contradictory explanations from two stores, and Sleep Mart's continued refusal to identify the replacement core, I no longer have confidence in their warranty process. I formally demanded a full refund. Sleep Mart did not agree to it by the deadline provided. I have filed a complaint with Consumer Protection BC concerning the alleged deceptive warranty substitution and have submitted a Notice of Filing against Sleep Mart in the Provincial Court of British Columbia. I will update this review with the final outcome.

Photos
Sleep Mart - Clearly showing the sag with a straight edge

Clearly showing the sag with a straight edge

Sleep Mart
Sleep Mart

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Anizco Hotel Furniture Liquidators - Tears.

Anizco Hotel Furniture Liquidators

4.7(12 reviews)
5.7 km•Strathcona
•$

Found perfect-size 6-foot couch for my condo and two wicker chairs with stool-table for the…read moremini-balcony. Delivery was on time and seamless. Love this place: great price, great service, and environmentally awesome.

We bought four pieces of furniture from Anizco. We found two bar stools which are great and in…read moregood condition. I am happiest with these. We got a new mattress, which seems good and a decent buy. Time will tell. Then we bought a used sleeper sofa. I should have known better. We saw one in the showroom and it looked used, but decent. Used is to be expected for the price. The one that was delivered is really so far worn as to be a really poor deal even at $250. I tried giving it a clean with some upholstery cleaner and while it's better, it still looks very worn. The worst part is the sleeper mechanism seems to be on its last legs and doesn't close properly leaving a gap under the seat no matter what we do. The mattress looks clean, but is incredibly lumpy. I regret buying this thing. Although close examination in the showroom seems like an obvious solution, it's nearly impossible because everything is jam packed and many things are stored in duplicate at the warehouse, so even if you look at the one in the showroom, it may not be the one you get. Getting it back out of our apartment is going to be really difficult. On the bright side the delivery people were excellent and did a great job getting this beast in. And the people at the store were very nice and tried to be helpful. I just wish I'd stuck to my gut that $250 for a sleeper sofa, even surplus, is too good to be true. With no returns and all sales final, I am feeling sad tonight. For casegoods and small items like lamps, I'd shop there again, but I would beware of upholstered goods, particularly with working mechanisms like sleeper sofas unless you can sit on and examine the actual one you will receive.

Photos
Anizco Hotel Furniture Liquidators - Gap between pillow and frame.

Gap between pillow and frame.

Anizco Hotel Furniture Liquidators
Anizco Hotel Furniture Liquidators

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Sleep Shop - mattresses - Updated October 2026

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