Great duvet and cover from SC on Marine drive N Van! Sleigh bed so Queen can't be too big. Service good too. read more

After a long time, far too​ long, I decided that I finally needed a new mattress. I had been looking at the Bloom Cloud for a while​ and during my last visit found there was a $100 off sale so it was as good of a time as any to proceed. The store is bright, well laid out and I was able to find the Bloom Cloud for one last test. Sales staff were prompt, courteous and the entire experience of buying it and setting of delivery​ I found to be very quick. A few days later the delivery​ people called and then arrived at 9 AM​ which was fantastic. They put on the special covers to their boots and were in and out in less than twenty minutes. I do not often like expensive purchases and Sleep Country made it a very nice experience. read more

Sooooo needed a new mattress after sleeping on top of a 2" foam topper for way too long. Long story short if you know your budget and know what you want, very fast and easy. Ordered y Wednesday delivered first Sunday after. Seamless from start to finish, thanks to Kevin Donaghy for the expediated service. Looking forward to a good nights sleep read more

Called today looking for cheapest king size box spring on the floor, 10 minuets previously talking to another Sleep country location and received a certain price. The person who picked up the phone in North Van location - district sale manager - didn't blink and gave me a much higher basic price was rude and super unprofessional. I think it's sad that there are no set prices and the store trying to make extra money on random people on the phone. read more

Just had sleep country deliver some box springs. They sent one guy and he marked up our walls and rushed the entire delivery. Brutal.

Good selection. Gustavo was our sales guy and he did a great job. He listened very carefully to our specific requirements and made some recommendations that were right on point. We found exactly what we were looking for, purchased and went merrily on our way. Fwiw: we needed something ASAP (that day) for holiday guests. We were able to take home a discontinued display model from the store (arranged our own delivery), they picked up the old mattress a few days later for a ten dollar green fee. read more

Buyer beware. First impression Ok but warranty support on one of 3 purchases was terrible. This is warranty on a top line mattress with the lifetime no stain protection. After many discussions the stain protection was not honoured and they tried to push off the sagging issue on the steel base they sold me. All I wanted was a fair credit to purchase 3 additional new mattresses. It was so painful dealing with their "cancel the coverage sales and no warranty" group that I cancelled the 3 new mattress and bedding purchases and went another competitor. read more

Sleep Country Canada - CONSUMER ALERT! About one week ago we purchased two beds from the Sleep Country Canada store in North Vancouver. Delivery was rescheduled for this afternoon between 3-6 pm so my wife and I waited at home all day for our two beds to be delivered. Unfortunately, when the truck arrived (4:00) it turned out that the delivery driver was afraid of dogs. I assured him that the dogs would not harm him but he demanded that we lock up our dogs before he would deliver our new beds. When I refused to lock up my dogs the driver then refused to make the delivery. My next step was to drive to the Sleep Country Canada store in North Vancouver to get a refund. When I told the manager that his driver had refused to deliver our beds, he told me that "he had a right to protect himself" . . . from what I do not know. These dogs are perfectly safe under my supervision. Regardless, since his driver had refused to deliver our beds, I told him that nobody tells me what to do on my property and demanded a refund in full. the Manager then gave me a song and dance about some process involving customer service in some other office. I told him that I wanted my money back right now and handed him the credit card I had used to purchase the beds. He refused to take my card. and I assume he didn't like my "attitude" because he ordered me out of his store. When I again asked for my money back he told one of his staffers to call 911! For the record, the Sleep Country Canada policy, according to the brochure they provided with my invoice, states that no refunds will be allowed after delivery. Since they refused to deliver my purchase, I am entitled to a refund in full. So, first the Sleep Country Canada driver refused to deliver my purchase because he has an unnatural fear of dogs . . . then the Sleep Country Manager refused to give me a refund . . . then the Sleep Country Manager called 911!!!!! Completely frustrated and infuriated at this point, I told him in no uncertain terms what he could do with himself. So why the Consumer Alert? In a world that is becoming increasingly difficult to navigate in I think it is only fair and proper than when someone runs into a vendor who refuses to deal fairly with its customers, people should be made aware. Was I angry? . . . you bet . . . I waited all day for this delivery. Was I frustrated? . . . you bet . . . I do not understand why people cannot simply do their jobs. Was I irate? . . . Eventually, you bet . . . This situation never should have gotten to this point. Was I rude? . . . You bet I was . . . I told those people exactly what I thought of them. The Sleep Country Canada people promote themselves with the following promises: - "No hassle" - "Mistake Proof" - "Express Delivery and Setup Today, when dealing with me, Sleep Country Canada failed to deliver on every one of its promises, so far as I am concerned their value proposition is completely unfounded based on my dealings with them. As far as I am concerned, I will NEVER deal with Sleep Country Canada again. What you do is up to you, but "eyes wide open". Be prepared for disappointment, you can just as easily be treated the same way that I was today, and they can take your money too, refuse to deliver the products you purchased, then call the police if you demand a refund. Why am I blogging about this experience? . . . . Because efforts to deal with Sleep Country Canada have failed and their corporate website does not allow people to post reviews. read more

I wish I had read some of these reviews before we went to Sleep Country. I will never go again and I would advise anyone looking for a bed to go somewhere else. I have purchased several beds over the years from them and have always been pleased with the company. Now for this current experience. We were pleased with Gustavo our sales person in fact we ended up buying one of the most expensive beds. Delivery did show up in our allotted time. Then it was all downhill from there. The first thing the delivery person did was look at my stairs and say it is high unlikely the king mattress would go up the stairs. When I said we mentioned our stairs to Gustavo he said the sales guys will say anything to get the sale and while they would try he didn't think it was likely. They did get it up the stairs without that many issues. I've moved many times and this wasn't the most difficult. Next I was asked for my own tools to put the bed together. I was told they we're doing me a favour putting my bed together. I was frustrated and said I would do it myself. They said great we are behind and didn't want to help me I mentioned this was the worst customer experience I've ever had. The delivery person really didn't care. They left I'm sitting here with a piece of the box spring in my hall and all the pieces wrapped up. I called customer service. They did apologize and offered me a 50 gift certificate. Why would I want to spend another dime in their store. DONT USE THIS COMPANY. Gustavo you may want to go sell for another company. read more

Sleep Country - How the delivery folks left a piece of box spring in hall - Furniture Stores Near Me - North Vancouver, British Columbia

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We bought a "top of the line" Kingsdown pillow top mattress (king size) at the North Van Sleep Country. Overall an awful experience - do yourself a favour and buy your mattress somewhere else that actually understands what customer service is. All Sleep Country will offer you is excuses as to why the policies they advertise aren't applicable in your circumstances. They seem to have trained their sales staff to say whatever they need to not lose the sale, even if a customer is not happy with their bed for legitimate reasons. Our mattress had a metal bar going down the middle that made it incredibly uncomfortable - apparently to limit movement transfer - but it causes the bed to have a giant hill in the middle when you're on it. When we tried to take it back under their sham of a "comfort guarantee", the salesperson told us we had bought the best mattress and there was nothing else at our price point - and that the mattress would break in over time (our big mistake not being more aggressive in requesting a refund then). After the comfort period had expired, we called customer service again, but because the impressions were "only" an inch they wouldn't take it back under warranty (both my wife and I are relatively small people, and the impressions need to be 1.5 inches for the warranty to kick in). In hindsight, we wish we had exchanged it for the cheapest twin mattress they had shortly after we realized the metal bar down the middle was problematic, which would have limited our loss to the cost of their cheapest mattress instead of being out thousands of dollars. We were not aware of this option until it was too late. Interestingly enough, we have now bought a Marshall mattress from the Bay - and the salesperson at the Bay said they have people coming in daily with the same issues we had with the Kingsdown mattresses that Sleep Country is selling - and that everyone seems to have experienced similar issues that we did with Sleep Country's (lack of) customer service. I honestly don't know how Sleep Country is still in business. read more

This is the 3rd time we have bought beds from this store and evey time it has been a very good experinece. Silvano was our sales guy this time and he was knoweldgalbe, friendly and not rushed although this is what we have come to expect shopping at Sleep Country. The beds were for a place in Whistler and they delivered them free but not only did they deliver them and take away the old ones they also unwrapped them, set them in the existing bed frames and took away all the wrapping leaving the place spotless. We fully expected to arrive on Friday night to the condo and have to set up the beds.......what retailer sets up your funtinure for you. What a nice surpirse. Top notch experience from start to finish and I really don't think I paid a lot if any more buying here rather than from somewhere else. Given our consistent positive experience with this store I am surprised at some of the other reviews...... read more

Worst company to purchase any product. Sales people will come across as sincere and promise after sales service, return product without any questions........they will promise anything to get the sale. Once the purchase is made, they do not wish to speak to you. Very unethical. Makes second hand car sales people look saintly. Their delivery people are the same. If they can drop your mattress on the street in front of your address, they would. Constant complaining that they are late getting home. Really? Better service from lower end mattress and bed vendors. Calling customer service is not helpful. They even suggest you go on social media to slam them. read more

Went here the other day and bought a $1500 mattress. Had an excellent in store experience as the sales lady was very helpful and informative. Upon purchasing the mattress I was asked what works for me to have it delivered. I gave them a date "thursday". On the date the delivery team is supposed to call between 8-11AM (a three hour time period) and tell you another three hour time period within that day they will deliver. Ok all this is fine, I tell my girlfriend to stay home during this time and wait for a call and prepare the old bed to be taken away and the new one to be brought in. Already an inconvenient process in itself having to wait 3 hours for a phone call to tell you another 3 hour period to wait in but we went along with it. So the deliver team calls at 11:30AM after my girlfriend has been waiting all morning for the call. Strike 1. The delivery team informs my girlfriend of the 3 hour period that day they will be delivering the bed... ITS SUNDAY IN THREE DAYS. Strike 2. Our old bed was taken apart and stripped and ready to be taken away and we would have to put it back together to sleep for 3 more nights. This is what you get for $1500 spent at Sleep Country. Strike 3. I call sleep country to politely question their costumer service methods as well as their delivery service. Our answer " nothing I can do the trucks have already left we have no say". YOUR OUT This is really a disgrace of a delivery service, completely ruined my experience with sleep country. I understand they offer it as a free service but I would gladly pay to avoid using this travesty of a "service". Do not ask a costumer what day works for them and have them prepare for that date and then just not show. That is the worst thing you can do and I would not recommend sleep country because of this. TIME WASTERS read more

Service and delivery was awesome! We were looking to get a new bed and decided to stop by over the Christmas break. Our sales person was knowledgable, friendly and not even close to pushy. We scheduled delivery for a week later. We received a confirmation phone call two days prior and on the day a phone call with a delivery time slot from 10-1. We were delighted when they showed up at 10:15 and had everything set up in no time. I would recommend these guys to anyone! read more

Great service and great selection I just didnt want any old bed ... I wanted a great one. Got it here ... and the salesperson was sooo helpful. And the company is great! I actually had a problem with the first one I bought ... just not quite right. So, they took it back - no questions asked .. and I chose another one and that was the right one for me. Not that many places will let you do that on such a large ticket item. I was impressed read more

We had a terrible experience buying our mattress at this Sleep Country location. Unprofessional, difficult, poor delivery experience. 4 years later our mattress also has huge indentations - it was supposed to be "top of the line". What a mistake. Buyer beware. read more

We went here last weekend, looking for a new bed. We were given very good service and our decision was not rushed. Very pleasant experience and we ended up buying an expensive bed from them. read more