Today we made our 4th purchase at this store in 4 years. Usually we are helped by Leroy who is a…read morevery patient and helpful salesperson. We tend not to buy very "high end", but we seem to receive the same service as those who do. Today there was a "glitch" with the price of our purchase - first I saw that it was on sale in the computer, then not. But Leroy asked management to honour the lower price and they did. So far we have not had an issue with after sales service, as apparently some people have. We don't expect that there will be, going forward.

DO NOT GET THE WARRANTY!…read more Not honest and true to their word. Read the details carefully, they will yap some BS to secure the sale and warranty and then GASLIGHT you when you call them out. They upsell you on warranty and tell you a bunch of things are covered under the warranty. By the time you need the warranty for those things and you call them to talk about it, they tell you that your specific issue is not covered. Both my wife and I remember the conversation vividly and we were told "No, I would never have said that issue is covered".

We purchased a coffee table that featured a natural stone top. Regret that mere weeks after…read morereceiving the piece the top cracked along one of the natural veins. It was replaced following conversation and advocacy from our sales person. Would highly recommend Geetha in Richmond as a helpful and trustworthy sales associate. Very pleased with the product as it's the statement piece we were looking for. Great product great people and great service.

Extremely satisfied with the variety and quality of Jordan's products. Your customer service…read morerepresentative Geetha was extremely knowledgeable and provided great information on the handstone furniture. I loved the Amish story and the canadian made fine furniture. Would definitely recommend Jordans to friends and family and if they plan to visit the the Richmond showroom - Geetha for sure !

Great service, great pricing, great selection…read more Irina is an amazing consultant who had great knowledge about the products. The sofas are all customizable to foam firmness and fabric choices. It's best to go in store, to test out and to see the variety of fabrics. I would recommend this to anyone looking for a new couch!

A store that specializes in selling Canadian-made furniture. You can choose the fabric from their…read morepanel, and you can customize however you like for a fee. They also sell non-Canadian made furniture as well but without customizations. There is no pressure to buy in the store and Irina is super knowledgeable and helpful. You're allowed to sit on all the couches for as long as you want. We went in wanting a Canadian-made couch but none of the ones we sat on we liked. We decided to go with a non-Canadian made sofa called "Kendra." However, when we received it, the tag said Ashley Furniture. We looked up the couch and it turns out it is indeed Ashley's "Kennewick" sofa which sells for $300 less than Pallucci. That is when we found out Pallucci sells other furniture stores' couches with increased pricing and a name change. That was very deceiving and disappointing. What is even worse is that Pallucci only gives a 1 year warranty on the couches that are not Canadian made. However, Ashley furniture (where the couch is from) gives a 3 year warranty. Pallucci has all their deliveries go through Marble Moving. I am not sure what kind of information Pallucci has given but Marble had the wrong couch and the wrong delivery date in their system. They also rarely take calls so we spent several days calling them just to clarify things. However, the movers themselves were nice and careful. If you are wanting Canadian-made then you may want to give this store a try. Otherwise, please do a reverse google image search on all of their couches. Chances are you can find it elsewhere for cheaper. On the plus side, there is free parking in the back. ---Aug 20 2023 Edit-- The owner is very nice and wanted to make amends for what happened. I was refunded the difference between Pallucci's price and Ashley's price. He told me that although they don't hide that they sell other furniture stores' furniture, and they will only tell you where it is from if you ask. He only buys the ones that he knows are good quality. He clarified that they will do price matching on items that are still in stock in the other furniture's website. I have changed my review from 2 stars to 4 stars because the Owner has admitted the misunderstanding and wanted to correct it. I think an improvement is to be more open about where the furniture is from. Having it in the price tag of the product would be good. I had really assumed that Pallucci was selling Pallucci-made Furniture and I think many people also think as I do - even when I look at used furniture on Craiglist/Marketplace, people write "couch from Pallucci".

We ordered beautiful leather barstools for our new kitchen. They are excellent quality and priced…read morecompetitively. Like everything these days, the were back-ordered. Harald gave us top notch service, keeping in touch with frequent email updates. We've shopped at Industrial Revolution for a couple of decades. Their personal service and product knowledge are second to none. Our stools have arrived and we couldn't be happier with them!

Recently purchased a patio umbrella from Industrial Revolution, and I am completely satisfied with…read morethe whole experience. Harald Eberl was knowlegable, professional and friendly....the special order umbrella arrived on time as promised, and the delivery staff were great to deal with. I happily give this store, and its employees , a FIVE STAR rating.

Modern furniture, some fantastical, some too delicate to look at! On a whim walking by this store…read moremyself and a couple of friends stopped in for a peek and fell in love with some of their beautiful unique furnishings. Well made items on the higher end in price and finishing, these pieces will last. Unfortunately while downstairs an over the dining room table light that was basically a lit circle with a long skinny lit rod going through it was about to slip off and luckily my gf was there to help try to put it back but had a hell of a time balancing the darn thing! A very rude salesman came running over and raised his voice at her saying "why would you touch that?!" My poor gf tried in disbelief to explain what was happening but the man was so rude he didn't even apologize! We left in disbelief that an employee would react so unprofessionally! I believe that employees are just as important as the brand or company they represent and this was in no way reflective of the beautiful furnishings inside the store. This is why I'm giving them one star. An apology would have been nice.

"Inform Interiors features the latest in contemporary furniture, lighting, accessories, and design…read morebooks. For over 20 years, Inform has been committed to providing the best quality and design excellence." Every time I walk by I fantasize that I live in this store, and many times I have heard "Sir! ....sir!.... SIR! stop drooling on the glass I just cleaned it!" this is a little piece of design heaven plopped right in the middle of Gastown. They carry everything you could possibly want from such design gods as: * Niels Bendtsen * Marcel Breuer * Campana brothers * Achille Castiglioni * Antonio Citterio * Charles & Ray Eames * Eileen Gray * Arne Jacobsen * Poul Kjaerholm * Piero Lissoni * Jean-Marie Massaud * Ingo Maurer * Jasper Morrison * Marc Newson * Isamu Noguchi * Eero Saarinen * Philippe Starck * Patricia Urquiola * Ole Wanscher * Hans Wegner phewf.. the list is long. A little hidden gem about this establishment is in the summer they feature their summer collection in an outdoor setting located on the roof. Just take the elevator up to the roof and you will discover a little oasis filled with molded plastic loungers, sun shades, and little gnome stools. Enjoy!

My husband and I just want to give a huge thank-you to an absolutely amazing salesperson at MJM in…read moreSurrey, Mannu and also to the owner of MJM .... Jeet Jaswal! We have been working with Mannu and Jeet while building our new home, and with so many decisions to make, we have definitely been indecisive! We've gone back to MJM's day after day, looking, comparing, changing our minds and trying to make the right final choices. Through it all, Mannu has been incredibly patient, knowledgeable, helpful and professional. His customer service is truly exceptional. He never makes us feel rushed or pressured and is always willing to take the time to answer our questions and help us find exactly what we are looking for. Building a house comes with A LOT of decisions, and having someone like Mannu to guide us through the furniture and home choices has made the experience so much easier and enjoyable. Thank you, Mannu, for your outstanding customer service, patience and expertise! You are a true asset to MJM's, and we would highly recommend you to anyone looking for someone who genuinely cares about his customers. Thank you again, Mannu!

After much research and visiting many stores we found a beautiful Recliner Leather Couch at MJM,…read moreCoquitlam. Nitika took care of us from start to finish. Great Service, quick delivery and perfect installation. Highly recommend visiting MJM Coquitlam. ASK FOR NITIKA...

Considering this is not a franchise or cookie cutter furniture stop, their showroom is rather large…read morewith a lot of bedroom, dining room & living room furniture to choose from. Nathan (the owner) seems to always be on hand ready to help individuals, couples & families find the perfect piece of furniture that will match they style & needs. He definitely has a passion for what he does and it comes across in his non-aggressive sales approach. With it being a wholesale furniture shop, I can see the prices selling the furniture themselves. And this ain't old, outdated furniture from the 80s. They have a wide selection of modern, fashionable items that can appeal to people of all ages. Not that location matters too much as Nathan does ship furniture across Canada, his showroom is located in the community of Grandview just blocks from the infamous Commercial Drive.

We are really pleased with our experience dealing with Nathan at Himlight Trading. As the owner of…read morethe business, he was willing, and able, to negotiate a very fair price for the bedroom set we purchased. The delivery of the furniture was on-time, and Nathan followed up with us, to ensure that we were satisfied with our purchase.

GREAT PRODUCTS THAT ARE WELL MADE AND STURDY I bought a bed and a couch from them several years ago…read moreand today I'm getting a new dining room table and chairs, plus a new mattress

I found Urban Decor online as I was searching for a local furniture store that sells sofa beds…read more After reviewing the selection on their website, we decided to visit the store to see the sofas in person. The sales associate who assisted us was friendly and helpful, but we decided to come back another day to consider our options before making the purchase. When we returned, we were assisted by Amer who was just as helpful and friendly as the sales associate we met on our initial visit. We made the purchase that day for delivery the next and added on the pick up service they offer for a fee. Amer was proactive with calling beforehand to ensure that we would be home to receive the delivery, and we managed to set a time that would work for the both us. The pick up and drop off went well. We were in a building with no elevator so we decided to carry our futon down to the entrance before their arrival. Once they got here, they carried the sofa bed all the way up our staircase and into our suite. Overall, I would definitely recommend shopping at this store if you're looking for furniture. The prices are reasonable, service is excellent, and the process was efficient!