Good selection of Canadian made materess of all styles. Rock Hard to nice and soft. Owner is very…read moreknowledgable .

The service at Mr Mattress is outstanding! Had a good conversation with the owner about mattresses…read moreand he was genuine, honest, knowledgeable, and down to earth. At first I was going to go to one of the bigger company stores but when I looked online I just felt they were overcharging on everything, whereas the Mattress guy gave me a great deal and took away my old mattress for a small and reasonable fee. All in all the amount I paid was great value for the great quality and I love that it's made locally and I'm supporting a small local business. The delivery guys were super friendly and easy going and my whole experience was just fantastic. I would definitely recommend and will go back for my next purchase. Also, I don't know if I ever want to leave my bed. It's sooo comfortable!! I love it!!

My parents needed two mattresses and when we think about mattress, Sleep Country has always been…read moreour go to. We walked in and was immediately greeted by Elena. She was very helpful. We wanted a frame that can adjust as well and basically like a lazy bed. Elena answered all our questions and she got us setup. Delivery date was clearly communicated. Pricing was good. We left happy.

We needed a new mattress and walked into Sleep Country Kitsilano on a Thursday morning at 10 AM…read more Joshua was there to greet and help us. Having done a lot of research in advance, we were very impressed with Joshua's extensive knowledge and professionalism. Not only he knows all the mattresses in Sleep Country inside out, Joshua explained in great detail the various kinds and makes of mattresses that I asked him about which were not in display at Sleep Country. We appreciate Joshua's knowledge, patience, and professionalism and feel very lucky to have Joshua help us pick a mattress that best fits our needs. We will need another mattress sometime soon and will surely ask him to help us again. I highly recommend Joshua at the Sleep Country Kitsilano store.

This is my second time shop there and I referred sister in law family shopped there too…read more I have back pain. I did alot of research and review in different mattress company before I shop there again. The lady explained very well what kind of mattress I should pick. And the price is cheaper then other. The delivery arrived in time too.

非常棒的一家店，我从卡尔加里搬到温哥华，当天出租房里没有床，老板立马安排送货，断了燃眉之急。店员小姐Alice…read more也非常热情耐心。床品多样化、质量上乘，价格公道，值得推荐和信赖，祝老板生意兴隆、财源滚滚来！

* product review -- Climatech Mattress Pad *…read more My first 'Climatech mattress pad' was purchased as an accessory when I bought a new mattress at this Sleep Country store just short of two years ago. It is easy to say it has been 'the' best mattress protector I have purchased and used. The pad has really done 'its thing' well, and at the same time, has proven to be so comfy and durable. I recently decided to call Sleep Country to purchase a second one -- to make my bedsheet changes quick and easy. My first try / use of the new pad, received this week, is coming up soon, at my next change of sheets, et al. A much-enjoyed, fine product carried by Sleep Country.

We had a lovely time here buying a mattress. Andres was very focused on getting my mom the perfect…read moremattress, and he let me and my sister test out a few. He handed us a bed massage remote control, pillows, weighted blankets. Just generally a very nice guy who was very patient with our indecisiveness and gave us the information to make the best choice for ourselves. He definitely knows his stuff.

I would like to give 10 star review! From the moment we walked in to the store Wendy greet us and…read moremake us feel very welcomed. We came to purchase an expensive bed and mattress for my mum and Wendy was so knowledgeable and extremely helpful ! We were very satisfied with the purchase and customer service! I didnt have such great customer service in a long time! Wendy is amazing sales person and i would highly recommend this store in White Rock to buy your mattress or bed. Thank you !

My salesperson was very thorough and asked all the right questions and found us the best designed…read morefor my partner and me. He mentioned that we have 100 nights to exchange our mattress if it did not meet our needs. I'll tell you now that we never even considered it because his expertise found us our perfect mattress!

Amazing service, prices and selection!…read more Came here with my husband to buy a new mattress as our current one causes us both back pain. We were helped by a fantastic man, Bob Finley. He greeted us immediately when we walked in with a smile and asked us questions about our separate sleeping patterns to find us the right fit. Along with comfort he helped us find a mattress set that fit our budget. Whilst patiently dealing with our rambunctious 4 year old he was very helpful and knowledgable. He listened to our needs and showed us many options to suit them. Bob showed us the differences between different coils, fillers and pillow top materials. His enthusiasm had our attention the entire time and we ended up deciding to buy a new frame and headboard to go with the new mattress, which once again, Bob was more than happy to walk us through our decision. Aside from the wonderful service, this store carries many options. All of which are reasonably priced, along with custom headboards. Many to choose from and also not overpriced or cheaply made. I highly recommend this store for a very relaxing and fair experience in buying a bed. I will definitely not be going anywhere else in the future.

Extremely poor customer service after sales. Absolutely no follow up or response from them.read more

We bought Sleep Mart's top-of-the-line Plasmabed Dreambed Grand in September 2022 for approximately…read more$12,500. It was an excellent mattress until it developed major permanent indentations after about three years. I started a warranty claim in January 2026 after the Broadway store instructed me to email photos to Todd Jameson. I did. I received no response. After repeated follow-ups and store visits, Sleep Mart finally took our mattress in August and returned it about a week later. They told us they had reused our original Dreambed Grand outer cover and put a new mattress/core inside it. My wife and I both knew immediately that something was wrong. The replacement was noticeably lighter, flexed completely differently when lifted, and felt nothing like the Dreambed Grand we had slept on for almost four years. It felt substantially cheaper. I went to the Broadway store and lay on the Dreambed Grand on display. It immediately felt like the mattress we remembered. Hunter at the Broadway store told me that their floor model was an older Dreambed Grand and that the mattress delivered to us was a newly reformulated version with different materials and colours. He said the floor model no longer represented what a customer buying a Dreambed Grand today would receive. I then went to Sleep Mart's other store and spoke with Todd Jameson, who identified himself as Regional Sales Manager. I approached him as a prospective purchaser and specifically asked whether the Dreambed Grand on his floor was the current model, whether a new model was coming, and whether that was the mattress I would receive if I bought one that day. Todd told me very clearly that it was the current model, there was no new replacement model coming, and that this was exactly what I would receive. I recorded both conversations. I also inspected the mattresses internally. The Dreambed Grand at both stores had the same three-layer construction with a substantially thicker upper gel/comfort layer. The core Sleep Mart delivered inside our old Dreambed Grand cover has only two visible layers, a much thinner upper layer, is noticeably lighter, and flexes differently. I repeatedly asked Sleep Mart in writing to identify exactly what core they put inside our Dreambed Grand cover, provide its model/product designation, and provide documentation showing that it was either a Dreambed Grand or an equal-or-higher-quality substitute. They have not answered those questions. Todd instead relied in writing on a clause in Plasmabed's warranty allowing substitution when identical materials are unavailable. What his email omitted is that the warranty says substituted materials must be of equal or higher quality. Todd also claimed Sleep Mart measured only 0.5 inches of sag in our original mattress and therefore did not actually have to warranty it. That is extremely difficult to reconcile with the photographs I sent them in January, which visibly show a depression of 1.5 inches, well beyond their warranty threshold. I asked Sleep Mart to provide the photographs, measurements or inspection documentation supporting their 0.5-inch claim. Nothing has been provided. This is not a complaint that a new mattress "feels slightly different." We owned and handled a Dreambed Grand for almost four years. Both of us immediately knew the replacement was radically different, and the current Dreambed Grands in both of Sleep Mart's stores are visibly and physically different from what was delivered to us. After approximately seven months dealing with this warranty claim, contradictory explanations from two stores, and Sleep Mart's continued refusal to identify the replacement core, I no longer have confidence in their warranty process. I formally demanded a full refund. Sleep Mart did not agree to it by the deadline provided. I have filed a complaint with Consumer Protection BC concerning the alleged deceptive warranty substitution and have submitted a Notice of Filing against Sleep Mart in the Provincial Court of British Columbia. I will update this review with the final outcome.

The mattress and customer service I received through this company were amazing! From the time I…read morephoned in to order a replacement Plasmabed mattress, to the "above and beyond" communications - and arrangements made behind the scenes to make sure the new well-packaged mattress was delivered at a suitable time for me - I could tell that all of the sales, warehouse, and delivery workers truly took pride in the part they played in my purchase. I had made the mistake of trying a different Canadian-made mattress in between surrendering my old Plasmabed mattress (which lasted for years!) and getting my new Plasmabed mattress, and will not make that mistake again. This company, their mattresses, and their adjustable beds are truly awesome.

I neglected to write this review during the hoopla of Christmas eating and shopping, & more eating!…read more Been using a futon all these years, the life of a bachelor falling asleep while watching the sports highlights or working from the laptop lol, so time for me to spoil myself. as you get older, gotta take care of yourself, esp. the back. What only started as fact-gathering, as one of my hockey friends works for Sleep Country, ended up in a nice purchase! Not that I was talked to, but the owner Neil, it's amazing what a wealth of info when it comes to buying a mattress. As i'm in sales too, i'm sure all the competitors offer similar 90-return policies, price-matching, make you try all the different beds and all but here's why I chose Simmons: --assembled and made here locally! --Sleep Country doesn't specialize in any particularly brand, as they carry all brands --their discounts based on what incentives the manufacturers offer to the sales ppl! It's all about the service, and they let me try 6 different beds, there for about 2 hours, gradullay narrowing down to me liking the medium firmness, with a soft 'topper'. and i'm just amazed how much quality sleep i get now; from 4 hrs to about 6, though when i know i have to wake up early on just a few hours of sleep, then i'm back to the futon/sofa ;)))

We had the best customer service experience at this store. After a disappointing experience at…read moreIKEA, we reluctantly went into Sleep Country Canada, expecting a pushy salesman to be in our face. Boy, were we wrong!! Mike asked us what we were looking for, listened to us, gave us a few choices, and helped us pick the perfect mattress. Then it was time to talk price. We expected to pay through our nose but the one we picked happened to be on sale, and he offered to throw in a fancy mattress pad, and delivery was free, and they have a service to take away your old mattress for only $10.50!!! That was on a Wed, he scheduled delivery for Sat, he said the delivery guys would call between 8 and 9 am to give us a time for delivery. They called at 8:20 am, they said they would deliver between 2 and 5 pm, they arrived at 2:30pm. It was raining and I hadn't covered our floors yet but no problem, out of their pockets they pulled out booties to slip on!!! They were courteous, professional and extremely efficient!!! Now, if the mattress lives up to its expectations, I would say that the whole experience was heaven sent!!!!