This is my second time shop there and I referred sister in law family shopped there too…read more I have back pain. I did alot of research and review in different mattress company before I shop there again. The lady explained very well what kind of mattress I should pick. And the price is cheaper then other. The delivery arrived in time too.

非常棒的一家店，我从卡尔加里搬到温哥华，当天出租房里没有床，老板立马安排送货，断了燃眉之急。店员小姐Alice…read more也非常热情耐心。床品多样化、质量上乘，价格公道，值得推荐和信赖，祝老板生意兴隆、财源滚滚来！

Good selection of Canadian made materess of all styles. Rock Hard to nice and soft. Owner is very…read moreknowledgable .

The service at Mr Mattress is outstanding! Had a good conversation with the owner about mattresses…read moreand he was genuine, honest, knowledgeable, and down to earth. At first I was going to go to one of the bigger company stores but when I looked online I just felt they were overcharging on everything, whereas the Mattress guy gave me a great deal and took away my old mattress for a small and reasonable fee. All in all the amount I paid was great value for the great quality and I love that it's made locally and I'm supporting a small local business. The delivery guys were super friendly and easy going and my whole experience was just fantastic. I would definitely recommend and will go back for my next purchase. Also, I don't know if I ever want to leave my bed. It's sooo comfortable!! I love it!!

I am writing this review because I have to share my wonderful experiences with this company. I have…read moreactually bought several beds from them. My first experience was many years ago and I saw them at the home show in Vancouver. When I was visiting their site there and comparing them to the competitors I could see a huge difference in their mattresses. What struck me was not only the comfort of the beds, but the purity of the product. They have absolutely no offgassing whatsoever, unlike traditional plasma beds. They are scent free right out of the packing.There is a very wide range of choices when buying a mattress from them. I was able to pinpoint one that I was interested in and ended up cancelling my purchase with the neighbouring company at the home show and ordered one from Sleep Mart instead. They were extremely competitive with their pricing. They delivered the mattress flawlessly, and installed everything to my satisfaction. After sleeping on the mattress for a short while I decided I actually would prefer to have a softer mattress. There was no problem with this and they came and took away the other mattress and replaced it with a softer mattress. I'm embarrassed to say I still wanted a softer mattress after sleeping on it, so they chose one for me that they felt would really suit my body needs. They again came and replaced my mattress no charge, and did not increase the price. Needless to say I was extremely happy with the last mattress, all the mattresses were fantastic but I have a hip that needed something different than what I normally would've gone for and this did not present a problem with the company whatsoever. The mattresses are unbelievably comfortable and you don't have any motion from the rest of the bed when your partner is moving around you can't even tell. I also bought the same mattress for my son as a wedding gift as they were absolutely in love with it. Many of my friends have also bought their mattresses since I have because of the comfort level of the beds they are just so so comfortable and have such a wide range of options to meet the demands of every sleeper.

We bought Sleep Mart's top-of-the-line Plasmabed Dreambed Grand in September 2022 for approximately…read more$12,500. It was an excellent mattress until it developed major permanent indentations after about three years. I started a warranty claim in January 2026 after the Broadway store instructed me to email photos to Todd Jameson. I did. I received no response. After repeated follow-ups and store visits, Sleep Mart finally took our mattress in August and returned it about a week later. They told us they had reused our original Dreambed Grand outer cover and put a new mattress/core inside it. My wife and I both knew immediately that something was wrong. The replacement was noticeably lighter, flexed completely differently when lifted, and felt nothing like the Dreambed Grand we had slept on for almost four years. It felt substantially cheaper. I went to the Broadway store and lay on the Dreambed Grand on display. It immediately felt like the mattress we remembered. Hunter at the Broadway store told me that their floor model was an older Dreambed Grand and that the mattress delivered to us was a newly reformulated version with different materials and colours. He said the floor model no longer represented what a customer buying a Dreambed Grand today would receive. I then went to Sleep Mart's other store and spoke with Todd Jameson, who identified himself as Regional Sales Manager. I approached him as a prospective purchaser and specifically asked whether the Dreambed Grand on his floor was the current model, whether a new model was coming, and whether that was the mattress I would receive if I bought one that day. Todd told me very clearly that it was the current model, there was no new replacement model coming, and that this was exactly what I would receive. I recorded both conversations. I also inspected the mattresses internally. The Dreambed Grand at both stores had the same three-layer construction with a substantially thicker upper gel/comfort layer. The core Sleep Mart delivered inside our old Dreambed Grand cover has only two visible layers, a much thinner upper layer, is noticeably lighter, and flexes differently. I repeatedly asked Sleep Mart in writing to identify exactly what core they put inside our Dreambed Grand cover, provide its model/product designation, and provide documentation showing that it was either a Dreambed Grand or an equal-or-higher-quality substitute. They have not answered those questions. Todd instead relied in writing on a clause in Plasmabed's warranty allowing substitution when identical materials are unavailable. What his email omitted is that the warranty says substituted materials must be of equal or higher quality. Todd also claimed Sleep Mart measured only 0.5 inches of sag in our original mattress and therefore did not actually have to warranty it. That is extremely difficult to reconcile with the photographs I sent them in January, which visibly show a depression of 1.5 inches, well beyond their warranty threshold. I asked Sleep Mart to provide the photographs, measurements or inspection documentation supporting their 0.5-inch claim. Nothing has been provided. This is not a complaint that a new mattress "feels slightly different." We owned and handled a Dreambed Grand for almost four years. Both of us immediately knew the replacement was radically different, and the current Dreambed Grands in both of Sleep Mart's stores are visibly and physically different from what was delivered to us. After approximately seven months dealing with this warranty claim, contradictory explanations from two stores, and Sleep Mart's continued refusal to identify the replacement core, I no longer have confidence in their warranty process. I formally demanded a full refund. Sleep Mart did not agree to it by the deadline provided. I have filed a complaint with Consumer Protection BC concerning the alleged deceptive warranty substitution and have submitted a Notice of Filing against Sleep Mart in the Provincial Court of British Columbia. I will update this review with the final outcome.

This review reflects only my personal experience and observations…read more In my experience, I found certain pricing and delivery terms unclear and would have preferred a more detailed written breakdown before payment. There appeared to be multiple tiers of delivery fees, and I did not receive a clear explanation of how these were calculated (for example, mileage or service levels). Additional charges, including card-related and delivery-related fees, affected the final amount I paid. I also had questions regarding certain manufacturing and certification representations and was unable to independently confirm some of the information to my satisfaction. Separately, I observed product handling and storage practices that differed from my personal expectations and was also unable to find visible business license information displayed in-store at the time of my visit. There were also delays in communication and production during the process, which contributed to my overall experience. For anyone considering a purchase, I recommend requesting written confirmation. After my experience, I later saw that some other customers have raised similar concerns, but I can only speak to my own experience. Others may have different experiences, but I believe it is helpful for consumers to ensure all details are clearly documented before purchasing.

This review reflects only my personal experience and observations…read more In my experience, I found certain pricing and delivery terms unclear and would have preferred a more detailed written breakdown before payment. There appeared to be multiple tiers of delivery fees, and I did not receive a clear explanation of how these were calculated (for example, mileage or service levels). Additional charges, including card-related and delivery-related fees, affected the final amount I paid. I also had questions regarding certain manufacturing and certification and was unable to independently confirm some of the information to my satisfaction. Separately, I observed product handling and storage practices that differed from my personal expectations. I was also unable to find visible business license information displayed in-store at the time of my visit. There were also delays in communication and production during the process, which contributed to my overall experience. For anyone considering a purchase, I recommend requesting written confirmation of total pricing and surcharges; delivery and exchange fees (with mileage breakdown); warranty terms; manufacturing origin claims and any certifications being referenced. After my experience, I later saw that some other customers have raised similar concerns, but I can only speak to my own experience. Others may have different experiences, but I believe it is helpful for consumers to ensure all details are clearly documented before purchasing.

DO NOT BUY FROM THIS NORTHSHORE!! You will get an arrogant manager and owner who will not let you…read morereturn anything that they have mislead you to buy! False advertising on claims of natural or organic products!! Their products are full of chemicals!

Very disappointed in the customer service. I purchased a $100 natural shredded latex pillow on…read moreNovember 23. I asked the proprietor if the shredded latex pillow would be offgassing as I am highly sensitive to smell. I was assured that the latex is natural and there would be no offgassing. 2 weeks after airing the pillow it still has a distinct chemical smell and cannot be used. I contacted the store and received a very unpleasant response and complete lack of understanding. The returns of defective products are not accepted. Not recommended.

DISCOUNT FOAM has moved! Still on Fraser Street, this business has an excellent knowledge base, 30…read moreplus year family business, they rely on repeat business so they never screw you over and they don't sell you what you don't need. I have been going here for my foam needs since the 1990s and have sent many friends and family there and all have been happy. Anyone complaining on reviews, in my opinion did not follow up properly with them as they have bent over backwards to be of help to me and others. They're still in business because they're honest, kind, have a variety of foam products many foam stores don't carry and they do custom foam cuts for your needs. The store itself doesn't have lots of bells and whistles, as the owner is intent on passing on savings to their customers. You want a place you can trust won't upsell or sell you something you don't need? Discount Foam is the reliable choice. No they didn't ask or pay me to write this. Check out the new store - since it moved - just down the street on Fraser. I always like tell people about a good thing!

Jon!!! we walked into this store and Jon made everything super easy for us, we were in and out in…read morequickly with all the foam we needed. Best experience ever!!

During my online search for a furniture store for my new mattress, I came across Seasons Furniture…read more I was impressed by the extensive website and the products offered. Even though it looked like you could purchase everything online, my parents and I decided to drive out to the shop location so I could try out some of the mattresses in person. The store is located in the outskirts of Richmond, in an industrial complex. I was pleasantly surprised at the interior. The small space was very clean neatly packed with mattresses, bed frames, ottomans and other furniture odds and ends. Joshua was there and he answered all our questions about size, mattress types and gave me plenty of time to try and decide. They had the mattress size I was looking for, and prices were extremely reasonable, which was a huge bonus. We ended up buying a mattress and an ottoman (cash or debit card preferred). I was really grateful that Joshua gave us a specific time of delivery (versus other places giving an estimated delivery time that could span several hours), and he arrived at the exact time he said he would. Clean and neat warehouse showroom, prices extremely reasonable, and the kind and courteous Joshua made this place a win for me. If you are looking for a new bed frame or mattress, I would highly recommend visiting their website and/or visiting their showroom for yourself!

The selection was great. Super prices. Prompt and professional delivery and set up…read more The number of styles and couloirs of furniture was very good.

We happen to find this furniture store while taking a walk on a snowy day. Went inside and noticed…read moreall the different styles and colours options. Vikas was very polite and showed us the sofas and recliners and patiently answered all our questions. There was a sale with no tax and free delivery. He gave us printouts of the styles we liked and price listed. We compared his selection, quality, price, delivery with the big box name stores. Lifetime Home Furnishings was the best value and selection. We ordered a full grain leather electric recliner loveseat. It's custom made overseas. Vikas told us it will take about 3 - 4 months. When the loveseat arrived in his warehouse, Vikas called and arranged delivery and setup. Delivery was in the early evening. If you need your old sofa dumped, Vikas charged a very reasonable fee for the pickup. We donated our old but still good sofa to a charity. We are very happy and pleased with our purchase. Vikas gave us the BEST service and the value of the loveseat.