Typical sales tactics. They have clearance mattress but state no warranty. To over priced also…read more Buyer beware

Went to Mattress Firm looking for a mattress for my aunt who was in rehab and was going home the…read morenext day and I needed to have it delivered that day or early next day. John Downs store manager helped me pick out the right mattress for my 89 yr old aunt who has lung disease and needed to have her head raised for sleeping. At the time bed frame was being offered for free with purchase of mattress and because the frame offered was not available John upgraded the frame for my aunt and totally WOWED me with his excellent customer service and had it delivered and set-up that same afternoon with no issues. I will definitely recommend this store to my family & friends and have them see John for exceptional customer service and kindness. Mary Sanchez

Hands down the most pleasant sales experience ever! When I walked in, my salesman, Shawn C. was…read moresuper pleasant and approachable. I came in knowing what I wanted, and he was not pushy at all. He was extremely knowledgeable in the products in the store, as well as products available online. He showed me around the products I wanted, knew every feature and color available for it, and all similar products. If you want a relaxed, no-games sales experience, I highly recommend asking for Shawn when shopping here!

I purchased the Bobs Obsession mattress and Ultra adjustable base from the Salem NH store…read more Generally happy with my decision however the delivery was enough for me never to shop there again. They broke a lamp that was in the family and for decades and was given to my wife from her mother. Over the bed there is a ceiling fan with four lights if I wasn't there they would have destroyed that also. The adjustable base wasn't adjusted properly and they had to take the mattress off again to lower the legs on the base. A blind man could see that the base wasn't adjusted properly. The demo was pretty much useless because the two guys could barely speak English well enough for a person to understand what they were saying. So no demo. Called Bobs to complain and they never got back to me. I should have gone to Ashley Furniture.

We went in to see what was available and Nathan went above and beyond to make sure we knew all the…read moreoptions and how much everything would cost. He could not have been more helpful!

Here is an interesting story. Less than a day after I write…read moremy review, I receive an email from Sleepys HQ customer service. They wanted to apologize as well as to find out more info about my experience. So I emailed the rep with more details and they mailed me a $50 gift certificate for my troubles. Not bad. I just hope that they address the Salem store's poor salesperson which I encountered.

I purchased two beds at Ashley and was completely satisfied with the salesperson, Ricardo Heredia…read more My wife and I were greeted by Ricardo and he was very attentive and professional. He assisted us in finding the exact beds that we were looking for and answered all our questions. The furniture is great and so are the salespeople who are knowledgeable and helpful.

First time I ordered from this location furniture ordered nothing compared to showroom?? Took…read moreliterally 4 months to resolve and still not happy! Second time was recently I purchased tables but table delivered drawers don't close properly?? And 3 weeks after purchase still not fixed. I would not recommend this company to anyone this is a company issue not a location issue don't purchase anything from this COMPANY.

After a few days of appliance hunting - Lowe's, Home Depot, and Dracut Appliance - Baron's prices…read morewere *by far* the best of the lot. Furthermore, they offered a 1-year interest-free payment plan. Even more furthermore, their extended warranty price was significantly lower than all of the others. And, we were able to make decisions on their website as we compared features & prices. They offered delivery within 3 days...whereas Lowe's & Home Depot had weeks to wait for delivery! Their delivery guys were so helpful and professional, too.

So we finally renovated our kitchen. We wanted some nicer end applicances and tried to research…read morethem on Baron's website. The filter feature on their website did not work (Feb 2024) thus making it impossible to look find the right brand, model, etc. Also after reading the many negative reviews we went with another company (Moderno) and had an wonderful expereince (and their website and customer service were amazing!!)

We renovated our kitchen and needed new appliances (refrigerator, range, microwave and dishwasher)…read more We looked at Moderno, as they were local and they had really nice offering and there website was great, and worked well. Jowi at the Salem office showroom was super nice and helpful. We decided on Thor Kitchen appliances and they are amazing quality, and priced very fairly. They do take credit cards but charge an extra % so we paid by check so no problem. The fridge came damaged and then took a while to get a replacment which was a bit of a pain due to supply issues but they communicated with us and we finally got the kitchen of our dreams completed! At the end, Victor gave us a nice gift, which was so nice and appreciated! I can not recamend Moderno enough! Excellent products and customer service!

We just started using Victor and he has been excellent to work with for repairs. Always on time,…read moredoes what he says and comes prepared to get the job completed. He and his worker were always masked and kept the appropriate distance. We will definitely use him again!

David Landy is a scam artist who sold me an item through facebook marketplace. Three weeks worth of…read morelies and hilariously lame excuses ensued until I finally called my credit card company to investigate. They ended up giving me credit for the amount charged and they flagged this merchant as fraudulent.

I give this business zero stars- it is run by a man who lies and cheats people…read more When we were preparing to move, we contacted various places to come and give us estimates on selling them furniture and other things that we could not take with us. On a recommendation from a relative, we decided to go with Mr. Landy- Worst mistake we ever made! He came and looked at the things and said he would be back in a few days with his 'help' and a truck to pick up all our backyard furniture and some dishes and Xmas decorations etc. that we had. He said he would bring us a check that day, and we'd see what was left and make another pick-up date. Check never came. We called him. He said, "Honest to GOD! I put it in the mail to you on Weds." Another week went by. We called him. He said, "Honest to GOD! I put it in the mail to you on Weds. Another week went by... Well, it's now been 6 weeks- and 6 more Wednesdays! DO NOT GO TO OR SELL ANYTHING TO BROADWAY FURNITURE AND ANTIQUES (or listen to distant relatives!).

I really don't like visiting this store for a number of reasons, but I was in the area and needed…read moretwo items so rather than going back to the one in Salem, NH again as I was there yesterday, I went to the Methuen branch. I needed white socks and tshirts. All of these items are locked up in cabinets....REALLY? In Salem, there are rows of these items where I can peruse w/o glass and don't require to contact personnel in order to make a purchase. This is VERY inconvenient and what is wrong with this store? Are people stealing tshirts, socks, underwear and more? I believe that their batteries are also this way too. Finding someone to open the case was not something I wanted to do, so I just drove across the street to TARGET where I could find what I wanted and I could make the purchase on my own - the selection was less, but I was more than happy NOT to have to seek out someone with a key to make a small purchase. (Apparently the clientele between these two stores is very different or perhaps it is just the way that Walmart handles it or treats their customers - I do find it insulting that the store has to lock up things or perhaps it is just sad... :-( ) In looking at he reviews, I see that someone else has commented on items locked up tight and the hassle she had to get to the item of interest: Bad customer service experience I asked for help three times and nobody could get somebody with a key for something small I wanted in the glass cases. They made an announcement to the store and there was still nobody until one woman noticed I was waiting and went across to the store to get a set. I guess this store has a lot of mistrust with people having keys that nobody has one ---- This just stresses the fact that I will continue to visit other Walmarts if that is the store I need for an item and avoid the Methuen store if at all possible. I recall someone telling me about 20 years ago that they refused to go to this store also.

People were not helpful in this location today. They usually have everything you want, but im not…read morehappy with how things went today. They have a good selection, but the customer service is lacking

Family Rentals provided rental furniture for my dad's room at his Assisted Living Facility. I can…read morehonestly say it was the easiest part of the moving-in process. Courteous, knowledgeable, helpful, and super prompt. The prices are great too. We ended up purchasing the furniture. They also promptly and with no guilting, helped fix the bed post which broke when it was improperly moved by staff. I can't praise them enough!!! One headache averted. Just the fact that a human answers the phone and can deal with you is a miracle. Thank you Family Rentals.

From the owner: At Family Rentals we sell quality furniture, electronics and appliances at great prices. We…read morespecialize in timely free deliveries as well as some of the best pricing around.