Being in customer service myself, I was compelled to review my all-afternoon long shopping experience at Floor and Decor Nashua. My contractor is no help in design. So I was very stressed faced with 9 bathrooms worth of tile to select and order. With no advance warning, the contractor needed the tile asap. With the day free from my job, I scheduled to meet with a designer, but then ran late and cancelled my appointment. Now I was on my own faced with this daunting task. Wandering the store, I was approached by a young man asking if I needed assistance. Malcolm, it turned out, was one of the store's designers. Malcolm turned an overwhelming task into a pleasant one. I cannot express how much I appreciated his help, and my stress was greatly reduced having a 'partner' in the picking! Malcolm has a good eye, and his help was invaluable. The poor guy skipped lunch to stay on task with me! I arrived around 1 pm and it wasn't completely wrapped up until I left at 5. What a great experience all the way around. Every single person at the store was engaging and helpful. Julia, who my original appointment had been with, made a point to come over and apologize (no apology necessary, it was all on me because I was running behind schedule). Julia was caring and kind. Honestly, on a scale of 1 to 10, my experience in the four hours I spent at Floor and Decor was exemplary - a 15 on the scale. I could not more highly recommend the designers and the shopping experience at Floor and Decor. And of course, their selection is huge, and their prices are great. Thank you Malcolm for going hungry to help this overwhelmed woman, and for making choosing tile such a great experience. read more