We had the good fortune to buy our new vanity and bathroom fixtures from Splash just as the pandemic was starting. Tanya guided our choices over the course of several visits and provided counsel regarding how COVID-19 was impacting manufacturer inventory, all while remaining mindful of our budget. Splash has our unabashed recommendation. read more

Have spoken with then multiple times about a partial bathroom remodel. I don't think they really want my business. The gentleman that I am working with (Bob) has visited once, but is very tentative about everything. I finally moved on to a local reputable contractor. My brother warned me not to work with them; said they only want super high end work. Cash is cash to me and if I am willing to pay I don't get it. Moving on. read more

Stay far away from this company, office personal are rude, and if the Plummer doesn't get the job he will call the building inspector and file a complaint! Ha jokes on them, no need for a permit if your not changing anything, haha! A official complaint will be made with the state board on this company so they will stop pulling this on other folks. read more

Unfortunate service, great items. I've gone in with family to purchase quality items but those working were quite rude and treated us as though we weren't worth the effort of assisting. It's really too bad because we were remodeling and hoping to get a claw foot tub as well as a new sink. Budget was not an issue although we were treated as though we weren't worth the time. We ended up going to a similar facility in Boston with our service. Too bad though, it would have been nice to support a local business in our area. read more

I just read the 4 reviews of Splash and I couldn't disagree with them more! I have worked with Tanya Ricard at Splash on several projects, including a new construction Master Bath in NH. Her advice, wisdom and overall knowledge of layout, plumbing products like faucets/toilets/sinks/vanities, tile and then the implementation was bar none exceptional!!!! She was patient, helpful, readily available -- and quick to address issues with solutions. Her communications skills are the best -- and Splash's prices are very competitive. I've also several conversations with the owners-- and they were great at advising me on steam showers, faucets, and tankless water heaters. In fact, we recently bought a retirement home in another state, and I went back to Splash and Tanya to help me with both bathrooms -- Tanya literally re-designed both bathrooms. Give Splash a chance....work with Tanya who has 'plumbing' in her genes -- because we've done many re-models and even a year later, I LOVE the finished products. read more

Tanya in the showroom is excellent. However, if you have an issue with a item one received, you are out of luck! I recently purchased a complete bath worth of fixture and my plumber found out during installation that the tub fixtures where apparently used and returned! The copper feed already had plumbers tape and the knob was scratched etc. I spoke with the owner of Splash and Masi who was COMPLETELY belligerent! His response was "it happens" with no apology. My plumber was working on the tub last and had to wait around for over an hour for which I am going to have to pay additional. When I requested that Splash pay for this, the owner said that it wasn't his fault, it was the supply house and that he would not pay my plumber. He then told me that he was "taking time out of his day" to get me a replacement fixture. Stay away. read more

The best thing about this store is the showroom. They have quality bath and kitchen items to consider. The employee who helped me was knowledgable and spent a great deal of time helping me with my purchase. I knew I was overpaying for each Toto sink by about $100 above the on-line price, but was told they would be first quality and guaranteed. I was willing to over pay for quick delivery and good service. I picked up the sinks (after being lost for a while finding the pick-up location) and kept them in the boxes for a few days before I opened them. One was defective with bubbles around the rim that would show when the sink was installed. Everyone at the store was so surprised that the Toto sink was defective. So they made arrangements to get another sink. 2 days later I drove the long distance to return and pick-up the new sink. No one could find it. So they ordered another one. I was totally bummed. I picked Up the replacement a few days later and when I returned home called to say the stock numbers were the same, but the sizes of the boxes were different. I was assured they were the same sink. 3 weeks later when the sinks were installed, the Ripano installer (fabulous) came to me with bad news.... The sinks were not the same size. One was 1 inch wider than the other so the overhang of the granite wasn't equal. I was red with disbelief. Several phone calls later they told me I could hire another plumber to remove the sink and exchange it. Draw your own conclusions on the service of the store, how far you should travel to do your business here, and the responsibility one needs to take in making purchases. read more