Brenton was beyond helpful and kind when we came in looking for the right mattress. He gave genuine advice on which models to choose from and did not feel like he was just trying to make a sale. He took the time to get to know us and ended up having a great conversation with him. Scheduling a delivery was seamless and he told us we could change the delivery as needed (no crazy stipulations). Thanks again Brenton for your amazing customer service! - Ani read more

I bought a Kingsdown mattress here. About 8 months into owning it we moved into a bigger house with room for a King-size, so we took advantage of their 1-year guarantee and they made it completely painless. I paid for the difference, they didn't charge for delivery for the replacement, and they wrapped up and took away the other one. Simple and convenient. A couple of weeks ago, my wife and I noticed the mattress was sagging in the places we each sleep most frequently. I called and while we were now outside of their in-store warranty, the sales person walked me through the manufacturer online warranty process which covers us for 15 years. Literally next day I had a claim response and they had given us credit for the same amount we paid to walk in and select a replacement. We loved our mattress so I asked the sales person for the same one, and unfortunately they didn't have an identical replacement but recommended the next closest model. We took delivery of that one - and the after the first night it was clear this was not our old mattress. I called to explain the issue to the sales person and he quickly advised my wife and I come in and do whatever we need to get us on the right bed. We selected another, and again with no push-back or up-selling, and this time they waived the delivery charge and again their people came and dropped off the new one, wrapped up the old one and off they went. Prices are pretty comparable to their competition, probably in part because they've acquire or merged with each other - and they all carry pretty similar inventory. So the real differentiator is customer services and I was really impressed. read more

Coming to sleep experts was amazing! We felt so comfortable talking with Lilian she was super informative and helped my sister pick the perfect mattress! Thank you so much Lilian and sleep experts! read more

Sleep Experts Willow Bend - Katie bought her first mattress - Mattresses Near Me - Plano, Texas

Cant say enough of how great this place is and how amazing Larry was getting my wife and I into the right mattress at a great price! My wife and I tried a Sleep Number and to say the least failed to deliver. I decided to give Sleep Experts a try due to checking out Mattress Firm earlier in the process. I am very happy I did!! Larry truly had great intentions and expertise in getting us into a mattress that worked for us both financially and comfort wise. He didn't just try to sell a mattress to us like the other places I visited. If you are in the market for a new mattress this is the place you need to check out and of course ask for Larry! read more

We purchased a mattress and upgraded to the better adjustable base solely to be able to attach our headboard as the free base had no headboard attachment. Brenton was super nice during the purchase and very helpful. However, when the bed was delivered, they had sent the headboard attachment for a full/queen bed and not a king. Brenton suggested he get the correct part sent to the store and we could attach it. We are 65 and 76 and did not feel that we should have to do this. Brenton was not happy but he did agree to send out the part with someone to fix it on Tuesday. Delivery times are 8-4 and 4-8 meaning taking a day off work. The new installers came with bolts that were too short and would not wait for my husband to make a 10 minute trip to Home Depot to buy the longer ones. These were bolts that were to fit the base, not our particular headboard. It was not our fault that they were not the right size - now we have to take off another day of work to wait from either 8-4 or 4-8 for them to do what should have been done on the first trip. Brenton is not happy with us saying it costs him money to send people out. It costs us money to take off from work! We liked Brenton and would shop with him again. Sleep Experts needs a "trouble shooter" for situations like ours. It should not cost Brenton money! read more

Paul & Larry have gone above & beyond to help me with a mattress warranty issue . When the customer service number did not help they stepped in and have made sure that the issue is getting resolved. I will get my next mattress from them. Thank you Paul. read more

AMAZING SERVICE! I absolutely hate shopping for a mattress and having a Salesman hover while I test out each bed gives me anxiety. Paul was a different story. He was very accommodating and didn't hover. He let my boyfriend and I have the chance to discuss what we were thinking and which bed was suited for us. If you guys are interested in purchasing a great mattress with great service, this location is it! Ask for Paul! read more

Great service at this store. Don was incredibly knowledgeable and helpful. He didn't try to push me into buying a more expensive mattress when I liked it equally as much as one $700 less, stayed within my price range, explained the advantages and disadvantages of the different mattresses and I never felt any pressure. If you're looking for a new mattress I highly recommend asking for Don. read more

I knew I was going in to buy a mattress but I was undeceive on what type of mattress I was going to buy. I had gone to different stores to price beds because I was on a budget. I decided on this location because it was close to my home. The salesman walked me through a few options and I walked out with full size mattress for my daughter's room. After testing the mattress at home, (I never wanted to get up in the mornings), I went back to buy another bed for myself a month later. Same brand and everything. The sales lady helped greatly and was very professional and absolutely nice. If I need another bed or if I upgrade in a few years Ill definitely go back to this location. read more

It was my first time purchasing a mattress with sleeps experts and Tina was such a great helper! She immediately made me feel at home and comfortable. She helped me in ways I did not think was possible, she really went above and beyond for me and I'm sure for all of her customers. She treated me with the utmost respect despite my age. I definitely would recommend friends and family to come here! read more

Jordan and Jeff were great!! Good customer service and they treat you great!! Come great a new mattress!!!

I've been a sleep experts customer for over 5 years and won't buy elsewhere because they always give me the best deal possible compared to their competitors. Recently, when the mattress I purchased was too hard for my taste when it was delivered, they worked with me to ensure I received the right mattress for future great sleep. read more

Horrible horrible experience. 1 star was the lowest I could give in yelp. This place does not even deserve that. Where do I even start. I went to check out some mattress and the person came and handed me a piece of paper and practically asked to try on and walked off.No help was provided. The prices are really high and on top of that they charge on delivery too. And if you are brown or black dont even think about going to this place. While I was made to wait even to ask a question the sales staff spent a lot of time talking and helping all the white folks who came after me and actually made me just stand there. I had to walk out of this place in disgust. read more

Most of their stuff is cheap 2nd rate garbage. I've learned the hard way it's best to go to a major end department store for a bed because department stores won't carry 2nd rate garbage. I had to return another mattress prior to this one going bad too. The latest bad mattress was a kingsdown Vienna luxe and this thing is a piece of garbage. After a few months it will sink very badly, so of course you would turn the mattress to sleep on the other firm side but then that side sinks as well and so you're left with a piece of garbage mattress with permanent body indentations and sink areas. Apparently it didn't sink "enough" for the warranty to kick in though. Spoke to the store manager Larry Beaty but nothing they could do for me he said, which I guess I have to understand to a certain degree since it's the mattress manufacturer that is responsible for producing such garbage but still, it's too bad they didn't want to do anything about it. read more

The salesperson Blaze is worthless. After the sale, when he still owes you items you purchased he will argue like a passive aggressive ex girlfriend, raise his voice, and hang up on you. Go anywhere, ANYWHERE, else and avoid this miserable store. read more

Larry was very helpful and let me take my time picking out my mattress. Would definitely recommend this location to others.

I would recommend this particular Sleep Experts store to anyone looking for a good mattress and a good deal! The staff are very friendly and knowledgeable, they listen to your needs, and they aren't pushy whatsoever. A++! read more