WARNING! These guys took their reviews down from Mattress Guys in Little Elm for a reason. They had too many bad reviews at the Little Elm store and just kept the fee open for this location. Its the same owner and what they sell is Liquidation furniture from a Bankrupt company, Symmons Beautyrest for Double triple prices for the same mattresses other stores sell at low prices. The owner is ex military and uses it as a God Bless America ploy to lure customers in. Don't go there you will get ripped off and the matresses are low quality, cheap mattresses that they are no longer making. They have petroleum in the foam and instead of keeping you cool it keep you warm. The mattress we got is already caving in and we haven't even had it a year. read more

I highly recommend mattress guys. Anthony was a great salesman, got me exactly what I wanted. He even had a delivered the same day.

Yooooo!!! This place is everything! Found exactly what we were looking for. The sales associate Ariel took really good care of us! He made us feel welcomed! We love our new mattress and new pillows!!! Go check them out! I'm sure you'll have a positive experience just like we did! read more

GREAT EXPERIENCE at the McKinney, TX store. Wonderful mattresses at super prices. Ariel, the manager was especially helpful. The selection was impressive and we found just what we were looking for. Delivery was yesterday and we are very pleased. We love the fact that Mattress Guys is owned and operated by American veterans. We are so grateful for their service! God Bless America! BJ Q. read more

Could not deliver item as promised. They back tracked on the date after the sale. I've had no prior experience but thought I'd take a chance since they are less than 3 miles from my home. Very disappointed . read more

This review is for the Plano location. Very disappointed. Saw grand opening balloon in parking lot and decided to go in and see what they had to offer. Manager is new at his position. Auto signed my name without my consent on loan application. Was told payments would be 70 to 73 dollars a month come to find out it would 174 a month. Stated finance company would contact me so I can s-sign my documents. When documents were received there was a signature on them but it wasn't my signature store manager had signed my name which is fraudulent. I am so digested and disappointed. Before I knew of such delivery of mattress had been arranged. Took 3 days for them to arrive. Driver was too tired to deliver on date promised. Then store manager said driver would haul away old mattresses. He pulled old mattress and box Spring to breeze way of my apartment. Brought new mattress and box Spring in. He asked me for money to haul away old mattress I stated manager didn't say anything about fee. He proceeded to say yes there is a fee. I have to take to land fill and then power wash truck. He said plus my time and service. I stated I didn't have 100 dollars in cash because I wasn't aware of fee. He walked off and left mattress and box Spring on porch. I contacted McKinney store asking for owner. A generic email address was given. I sent 2 emails and have yet to get response. Told them to review store footage on video to see where I never signed documents and wasn't given paperwork nor discussed loan terms. Still waiting on someone to contact me. Trying to resolve issue with owner before I move to my next option. read more

went in this store in Plano and a sweet very nice girl waited on me. she helped me figure out which mattress worked best for me and my husband and I ended up even finding some amazing "cool gel" they call them "pillows" which are awesome too. she knows her stuff and was very caring. Very different experience than the last place I went. They earned a new customer for sure and I will refer my friends. so glad I went! read more

Mattress guys is UNMATCHED when it comes to customer service. They really take the time to listen to what you want. We picked out our mattress at 4:30 today and it was delivered SAME DAY!! WOW. I had no idea they would be able to deliver same day with such late notice. They took care of everything. My husband and I were in and out 100% satisfied in just an hour. We will definitely be back! read more

Found these guys on Facebook. Their Little Elm store was accessible and. conveniently located on Eldorado. It was our first stop on a list of many mattress retailers we had researched deals and options and expected to spend the better part of our day finding what we wanted. However, thanks to these guys we were able to enjoy our day instead. We were impressed by the selection, service, prices and knowledge of our salesman Grant. He exceeded our expectations in accommodating our needs. These guys are great to work with. Although we didn't finance this purchase, we're glad to have had the option. We'll definitely use them for our next purchase. Oh, and their military. Having family that has served in most branches of the military, we were confident in their integrity when we saw that they were Air Force Veterans. read more

Needed a new mattresses and Ariel was easy and great to work with. He listened to our needs and explained all the options within our budget. We got great deals for a queen sized mattress and 4 memory foam pillows. I would highly recommend this store for your next mattress purchase. read more

We saw an add of facebook about their grand opening 4th of July sale so we decided to take a look. Upon arrival the greeting was very welcoming. Although all salesman have a lil conartist in them this guy was good. He ended up selling us a great mattress but attempted to leave out the box spring as stated on the recipt. Then he screwed us on the bed frame, also stated on our recipt as purchased. He did end up loading the box spring but my new bed is now on the floor as we never recieved our bed frame. He used being a veteran of our country to make his sale which is why I never cancelled on the purchase. Just beware of their lies and cons. I would not recommend this establishment to anyone. read more

It was a great experience and no high pressure to buy from you. Thanks again and I would highly recommend you to anyone looking to buy.

2nd post/update: fast forward two months later after ACL surgery & a 2nd defective adjustable base, just received a call after being instructed to drive 40 minutes from my home in pain & not fully recovered to try a base before a third one can be delivered to me that unless I remove this post, I will not get another(properly working) base. the nerve of this place to try and strong arm me to remove a review without properly resolving the issue. An issue that would not have been addressed to begin with had I not posted this review!!! "Remove it because we're trying, it's the manufacturer not us." Well, the manufacturer didn't sell me a shitty base Mattress Guys did!!! 1st post:purchased a king size adjustable base here. the guy installed it where the sides do not rise or fall in unison. he told me to call the store so they can get the manufacturer's assistance to fix it. I've call twice to no avail. store manager Ariel, keeps telling me someone will contact me to make an appt. to come fix the issue. base was delivered on 10/8/18. will never do business with them again. "all sales final" shady business read more

PLEASE READ!!!!!! If you're thinking about buying your new mattress from "Mattress Guys" in Springtown (or any of their other locations) here's an important personal experience!!!!! First you should know that "Mattress Guys" has a C- rating on the BBB website. (I didn't see that until after we shopped there.) At "Mattress Guys" we asked Cindy, the sales lady, if they had the discounted mattresses that they advertised on sale on Facebook. Her response was: "Yeah we have them, but you won't like them." Umm, ok. So being the "great sales lady" that she is, Cindy continued to show us "better options that were well worth the price!" She was nice and sold us a mattress that was about 5 times the price we usually spend on a mattress! I mean, we were willing to splurge because sleep is important, right?! Cindy reassured us: "IN THE FIRST 30 DAYS, IF YOURE NOT SATISIFIED, BRING THE BED BACK, NO QUESTIONS ASKED"! Awesome! Sounded great! So we waited the 10 days for our new adjustable bed and mattress to be delivered and set up (which we paid extra for). Cindy's 2 daughters and a toddler showed up to deliver the bed 30 MINUTES LATE, WITHOUT LETTING US KNOW THAT THEY WOULDN'T BE ARRIVING ON TIME! The women struggled to get the bed inside. The toddler was restless, bored and in their way. The 2 women argued the entire time (WHICH WAS SUPER AWKWARD!) It also took quite a while for them to set up the adjustable bases. Anyways, we slept on the new bed the first night and automatically knew that we HATED IT!!! It was a very hard and uncomfortable mattress! And it was a "stay cold" pillow top that was definitely cold if you laid on it, BARE. But the second you put a mattress protector and sheets on it, you can't feel the "cold" at all. We bought 2 separate twin mattresses instead of a king and it made sheets and blankets so difficult to put on and change! I called the store the next day to tell Cindy how awful we slept on our new bed. Her daughter (who was one of the women that set up our bed) mocked me in the background on the phone, because she thought it was silly that I didn't like the bed after only sleeping on it for one night. Cindy told us to keep sleeping on it for 7-10 days to "get used to it". Fine. We did that. After a week, we went back into the store and Cindy was a completely different person this time! It was like Dr. Jekyll and Mr. Hyde! She was far from sweet this time and just plain RUDE! We told her that we didn't like the bed and that it wasn't a "getting used to it" problem. We didn't like the 2 twins and wanted a king mattress instead. So Cindy said that we could exchange the mattresses for a cheaper one BUT THAT WE WOULDN'T GET ANY MONEY BACK FOR THE DIFFERENCE IN PRICE! IM TALKING HUNDREDS AND HUNDREDS OF DOLLARS THAT THE STORE WOULD KEEP IF WE PICKED OUT A CHEAPER MATTRESS!!!! We were PISSED because Cindy didn't tell us that when we bought it!!! Now that we were unhappy with the bed and wanted to exchange it, all of the stipulations came out!!! We asked for a full refund so that we could go buy a cheaper bed somewhere else and Cindy said "WE CAN'T GIVE YOU A REFUND. WE CAN ONLY DO AN EVEN EXCHANGE." WHAT??!! EXCUSE ME??!!! By the end of the conversation, Cindy was raising her voice at me! I WAS LIVID!!!! Wonderful customer service. We asked to speak to the manager but Cindy refused to give us his number and said that she would have him call us "later that day". Grant, the manager, called me and was nice but he refused to fix the problem and told us the same thing that Cindy did!!! The only option we had was exchanging the twin mattresses for a king. So that's what we did. We couldn't get one penny back! MATTRESS GUYS RIPPED US OFF AND REFUSED TO GIVE US A REFUND!!! THEY DO BAD BUSINESS AND I WILL BE REPORTING THEM TO THE BETTER BUSINESS BUREAU!!!!! DO NOT SHOP THERE UNLESS YOU WANT TO BE TREATED LIKE CRAP AFTER SPENDING THOUSANDS OF DOLLARS!!!! Grant manages ALL FIVE LOCATIONS so you'll have the same problem at any "Mattress Guys" location!!! BUYER BEWARE!!!! SHAME ON YOU "MATTRESS GUYS" FOR LYING TO YOUR CUSTOMERS ABOUT YOUR POLICY AND THEN REFUSING TO MAKE IT RIGHT!!!! I imagine they won't be in business much longer the way they run their stores!!! I'm going to let EVERYONE know about this store!!!! read more

Boyfriend and I made our first adult purchase today! A mattress that felt amazing. We were both a little nervous that we wouldn't find something we both loved. Mike did an amazing job helping us find the perfect fit! Will most def be using them again in the future! read more

UPDATE: We filed a claim with BBB in January 2020 after it was clear that the company was not going to correct our issue from a customer service stand point. They would not honor their salesman's word of comfort guarantee. In fact, would not even discuss options. In hindsight, I believe they unloaded this mattress on us. We made several attempts to contact different people at the company, including the owner, both in person and over the phone. We were willing to pay the difference towards a better mattress option as the guarantee was explained to us. According to the manager, the salesman misspoke and should not have told us about the guarantee. As consumers we had no way of knowing that the salesman could not be trusted. On January 31st, 2020, we received a phone call from Ariel at Mattress Guys. He called to apologize for our experience following our May 2019 purchase. He informed us that the salesman was no longer with the company and that they would like to see about getting us in to a better mattress to make things right. We greatly appreciated this change in tone and we were very hopeful that we might finally be able to put all of this behind us. He invited us to the store to check out other mattress options and to fulfill the promise of the missing items from our original purchase as promised by the salesman. Pillows, sheets and mattress protector. He said he hoped to get to the point that I could amend my review of the company. We scheduled a time to visit the store when Ariel was available. We met at the Mattress Guys McKinney location on February 6, 2020. Ariel apologized again. Then pointed out the three mattress he would be able to get us. Three. We tested all three mattresses. All of which were not brands we were familiar with and do not receive good reviews for quality according to consumer reports. Please keep in mind we purchased a King sized Beauty Rest Silver New London- Plush mattress initially. We were then told that because so much time had lapsed, the company would have to trash our mattress, therefore they would not be able to receive a refund from the manufacturer. So we would all have to count it as a loss and we would need to purchase the new mattress at their cost. $500. So not we would be paying over $3000 for a $1600 (retail price according to Ariel) no name mattress due to their lack of honoring their own guarantee and ignoring us for months. We questioned why we should be penalized for their delay when we did our part within the appropriate amount of time. We questioned how this would be an appropriate solution to the situation. No explanation could be given. Ariel was clearly uncomfortable but explained that he was doing this on his own and that the owner was not aware. In order to do anything other than an additional purchase, he would need to discuss it with the owner. He informed us that he would get back to us after he had a chance to do that. It has been nearly a month and we have heard nothing back. Due to the lack of response from Ariel or the owner, we are left to assume that they have no intention of following through with honoring their own guarantee or their word to correct our very very poor customer service experience. We have no intention to hurt their business but we are hurting not only financially from their practices and behavior, but quite literally physically. I hope to warn others to steer clear or risk a repeat of our plight. All of this could have been avoided months ago. And at no financial detriment to us or the company. We are terribly disappointed in how this has all unfolded. We are not in a position to just go out and purchase another mattress. Mattress Guys has all of the money we saved up to be able to purchase the mattress in May 2019. With 4 children, full time careers and taking care of aging parents we cannot to continue get such poor sleep. The stress of this is has weighed heavily on us. read more