The most amazing customer service, knowledge of products and quality of furniture sold! I highly…read morerecommend this company without question!

Joel was very friendly, punctual, knowledgeable, and had a great selection of mattresses. With an…read morehours notice, he was able to bring us to his warehouse and deliver the mattress the morning after communicating with him. I love the mattress that I purchased, and the other mattresses that he had were for all kinds of lifestyles and budgets. He also offers a five-year warranty for the mattress that we purchased.

I had the best experience with Joel! This is the place to go if you want quality at a great price!read more

I knew that I needed a new bed but hated the thought of mattress shopping and dealing with smarmy…read moresalespeople, overpriced beds dolled up with extras, or the dreaded upsell for new pillows/protectors, etc. I decided to visit this store since I drive by it so frequently, and was determined to simply learn but not buy on the spot. I knew my budget, what I wanted, and what I wasn't going to deal with. Well, pleasant surprise! Victor greeted me without any sales pitch, asked me what I was looking for, asked good questions to make sure I would make an educated purchase, and let me take my time to explore the selection. No pressure at all! We had a nice conversation along the way. I ended up buying the exact thing I wanted - it was within my budget due to a sale, I got free delivery the next day and the old, medieval mattress set was hauled away. The warranty coverage is excellent, and I have 30 days to make sure I'm satisfied with my purchase. So far so good! I wouldn't hesitate to recommend this store, and Victor Zapata, to others.

Bought my new mattress at Mattress Firm-Firewheel was very impressed with their products. My sales…read morerep was Scott & he was very helpful & knowledgeable about the mattresses. There was a problem about when they could deliver because base was out of stock & had to be ordered from manufacturer. Scott made sure I was taken care of until the base would arrive. Really appreciated his professional manner of taking care of the problem. Highly recommend this store.

I'm still trying to figure out if I was had. The owner, Chris, never stopped talking over Will, the…read moresales Rep. They were both really attentive. I contacted them because of the prices advertised. However, I paid what I'd pay anywhere else, so I'm not sure if I really got a deal. According to Chris, he designed the mattress that I purchased and the coil system is better than other brands. If that's true, maybe I got an amazing deal. I honestly don't know if he's a slimy salesman who was blowing smoke up my behind or if he's really that knowledgeable of mattresses and I really got the best deal ever. After reading the other reviews, I'm inclined to think that he blew smoke up my you know what. He was very flustered, talked really fast and just had an overall disingenuous demeanor. He reminded me of an addict craving a hit. I wanted to google the product and read the reviews, but all the invoice says is "Mcc8 14" King Mattress". Not sure how to feel, but I wouldn't recommend him. I came in for the $523 king sale. Sounded too good to be true. I should have trusted my gut as his sales techniques are very aggressive and unprofessional. As you can see, I paid a lot more than advertised, so the advertisement is absolutely false. Matttess isn't bad. I just felt taken.

I highly recommend this store!! I came here because of the reviews & the reviews are accurate. This…read morestore is transparent with everything. Gary was able to help me find my new king plush mattress with an adjustable frame, two pillows & mattress protection right under my budget!!! He was able to get me financing at no APR for 3 months, he worked right at the budget he was given. He was not pushy at all. Gary was kind and well educated within the mattress industry. He was able to educate me on certain brands, what they are known of. He was able to find me the mattress that would suit best for my liking and right at $500. There are certain brands that have lifetime guarantee I would make sure to ask the mattress sales person is aware of this, Gary in fact was aware! I had gone to Mattress Clearance and decided to check out Mattress Firm before I bought anything with Gray. I thought of going to Mattress Firm since they are a corporate store as well as to review pros and cons, I can assure you that Mattress Firm sales people are hungry and very educated in their mattress knowledge, they quoted for almost triple for what I paid at Mattress Clearance. When I let the mattress firm know my budget it was as he was not interested in the sale anymore, which saddened me. I then went back to Mattress Clearance to get my furniture from there, Gary was able to get me a free pillow and a free mattress protection. From now on I will only buy my future mattresses from Mattress Clearance on Plano Parkway and I will let my family and friends to only go here. I am extremely happy with my purchase

Called up store Trent was still running the showroom Family business ..Bought BROYHILL recliners…read moreand sofa sets and the whole Livingroom set with coffee table etc.. and a Milly Mattress and its been 9 Years HE Stands by his products....and THE motor went out in one recliner Trent tracked down a new motor ....AWESOME CUSTOMER SERVICE should have part in 5-7 days.....Yahoo THE BEST SELCTIONS AND CUSTOMER SERVICE 5 STARS SHOP LOCAL.. VICTORIA F. M.

When I moved here, I decided to go to a local business. Owner of the shop Trent assisted me picking…read morefurniture and gave me really good prices. Furniture he recommended are solid and really comfortable. Few weeks ago, I purchased a recliner and an ottoman, so far Soo good and really comfortable. Had an issue with my recliner, he told me to bring the recliner back and within 3 days he gave me a call to pick up my recliner. I was really impressed. I highly recommend purchasing furniture from him.

Ordered my bedroom set and sofa from the store and the delivery was on time and smooth. The guys…read moreinstalled everything and took all the packaging with them. They got some great designs in the store, took me forever to find the clean stylish bedroom set I wanted, so far very happy with them.

Loved them but their gone now. I furnished my entire home with their furniture. 6 years later it's…read morestill good

Huge shout out to Tom who not only helped me every step of the way, but time after time went above…read moreand beyond customer service to ensure I was completely satisfied! When dealing with an online furniture company, youll understandably have reservations about placing an order for items that you haven't seen in person. And even though the prices are ULTRA competitive, let's face it, they are by no means cheap. Tom understood this and stayed in communication with me whenever I had a question or concern either via text or email. He updated me on new inventory with pictures and links. Answered follow up questions quickly. He even worked with me on delivery as I had issues reserving the freight elevator in my building. The delivery guys were professional, careful, and courteous. They assembled the pieces and discarded the trash. The furniture itself is amazing quality. I HIGHLY recommend anyone in the DFW area strongly consider DFO as an option for furnishing your home. You will be glad you did.

I bought 8 dining chairs from Dallas Furniture Online (dallasfurnitureoutlet.com) and am very…read morepleased with my purchase. I initially contacted them on Friday and Tom was very quick to respond to my email and talk me through some selections. I placed my order online a couple hours later and he had me scheduled for delivery Monday morning. Part of the reason their prices are so low is that they don't have a huge amount of inventory sitting in a showroom. This had me a little apprehensive since I wouldn't have a chance to try the chairs out first or see if I liked one of them in my house before buying 8. Tom offered to have his guys bring the chairs over, assemble one, and bring it in to see if I liked it. If I wasn't satisfied with how it looked in my dining room, he said he'd just take them all back, no problem. So that worked out great and put my mind at ease for the online purchase. The delivery process was also very smooth. They called in advance of heading over like Tom said they would, then assembled the chairs outside in the truck to avoid getting styrofoam bits all over my floor. I will definitely look to Dallas Furniture Online first for my future furniture needs.

Anytime I can find a locally owned business that provides good service and customer care, I will…read moredie by them from that point on. This is one of those places. I avoid the big chains and box stores whenever possible, especially if a local business can be utilized. And every once in awhile you find a locally owned business that leaves those big chain stores in the dust in regards to customer service, expertise, quality and price. Van Harris and Bryan are exceptional when it comes to taking care of customers, and I can't say enough thanks for the help they gave us this weekend when we purchased two mattresses. They make Mattress Experts one those locally owned businesses we all need to support. They did everything they could to make us happy, to include making two separate deliveries and an exchange. Trust me, it is worth the trip to see them, they are wonderful.

We have had our new king size furniture and mattress set for about 5 days now and we Love It! I…read morewas recommended here by my brother and the guys at Mattress Experts did not let me down. Everything from ordering to delivery was top notch. Keep up the good work!