Excellent experience! Buying a new bed has previously been a difficult process for me, it was much…read moreeasier this time. I'm one of those people with awkward pressure sensitive areas and having a mattress that properly supports me is essential if I want a good night's sleep. I have some spinal issues also, so I tend to go for a firmer mattress. This weekend we went shopping for two beds, we first went to Sleep Experts, then to Mattress Firm and then two other stores ... there are 4 different bed stores all within 2 blocks of each other. We found out that these stores were under the same Mattress Firm ownership. However, there are beds (models/brands) at the Sleep Experts store that were not at the other stores. It turns out that Sleep Experts can sell any of the beds from Mattress Firm at the same price, but Mattress Firm cannot sell many of the beds featured at Sleep Experts. There was an obvious "upgrade" in both the quality of many of the beds at Sleep Experts and there was also a HUGE difference in the way we were treated - not rushed, not hard sell. As it turns out, the manager helped us, his name is George Beradze. He asked several questions and made very specific suggestions to get us to focus on the right choices. More importantly he answered all our questions in a way that we could clearly understand. We were also introduced to a semi-automated diagnostics system and decided to give it a try - ironically it came up with the same "go to" suggestions that George previous provided. After we were able to determine which products provided the proper firmness, we thought it was simply a matter of comparing price and warrantee options - and that's when George brought up the most important word - comfort. I was initially shopping for the 'mechanics' of what my body needs for a good night sleep, but because I believed my requirements were so specific to a certain firmness, I figured I would just have be satisfied with the comfort level that comes with the mattress. George started explaining how the beds can provide both comfort and firm support (for people needing a firm mattress). I ended up getting a Dormeo mattress based on the firmness AND comfort - believe me, appears for people who need a firm mattress, you can get both firm support and soft comfort. Only time will tell if this is a good selection, but I know that if it does not prove to be a good fit, Sleep Experts will work with me - I'm not cornered into this mattress. I highly recommend this store and specifically suggest that you ask for George, he literally understands mattresses inside and out and will help you navigate through the process.

We had a misleading sales experience at Mattress Firm that future customers should be aware of…read more We purchased an open-box mattress after the sales associate, Noman, explicitly stated that the mattress came with a 120-day trial period. When we expressed hesitation and said we wanted to leave and think about the purchase, he reiterated the trial period and encouraged us to go ahead, telling us we needed to give the mattress time to break in before we consider refunding or exchanging. At no point during the sales process did he disclose that open-box items are treated as final sale with no returns or refunds. In fact, the open-box option was actively recommended. Only after attempting to exercise what we were told was a trial period did we learn that Mattress Firm considers the purchase non-refundable. This was not a misunderstanding or failure to read fine print. The trial period was affirmatively represented--multiple times--and used to overcome our hesitation, while the no-refund policy was not disclosed at the time of sale. That omission materially affected our decision to purchase. Had the final-sale condition been clearly stated, we would not have proceeded. If Mattress Firm's policy is that open-box mattresses are final sale, customers should be told this clearly and unambiguously before payment, especially when a "trial period" is discussed. Expecting customers to infer or independently discover such a critical term is unreasonable. This experience raises serious concerns about sales practices and training at this location. I strongly advise anyone shopping here to get all terms in writing and to be especially cautious with open-box items. Transparency matters. This transaction lacked it.

Bad experience! We…read morepurchased a mattress and brackets to be delivered a week before our headboard arrived from the furniture store. I called day before delivery of mattress and brackets to make sure the brackets were being delivered and installed on adjustable base and they assured me they would. Delivery day: no brackets! It took about a month to get them! Meanwhile our headboard was just up against our wall causing damage because Sleep Experts didn't hold up their end and deliver the brackets on time. When the brackets finally came in they declined to come attach the brackets to the adjustable base like they should have in the first place. My husband had a hard time attaching them to the adjustable base they sold us and the kit did not complete with all the screws necessary. You would think if you spend a few thousand customer service would be better but that is not the case here! We would not recommend!

Ali Ahmad helped us out today and it was an amazing experience. First time we've ever bought a…read moremattress and We could not be happier. Ali answered every question we had and more. Definitely came out happy and with a new mattress. Thank you Ali you were funny and a great guy to talk to, glad you were there to help us out.

Im a second time buying with jose roacha. Been happy with my furniture i bought. I recommed jose to…read moreeveryone.

After assembling, it turned out that the cabinet door was too heavy and when the door was opened,…read morethe entire cabinet tilted forward and rests on a partially glass door. After turning the cabinet to the wall, after mounting, there were only holes left in the wall. I contacted the manufacturer and was informed that they do not accept returns after the product has been assembled. I asked how I could tell that the door was too heavy for the cabinet if the item was in a box. The seller keeps coming up with new reasons not to refund my money. I have small children and I am worried about their and my safety because the cabinet keeps tilting. Poor quality compared to the price

My partner and I went in not knowing much about mattresses except that we needed a new one. Jasmine…read morewarmly greeted us at the door and really educated us so we could decide for ourselves what was best for us. We never felt pressured to buy and instead felt super comfortable throughout our time there because of Jasmine and Barbara. They even price match!!! They are knowledgeable, educated on their products, and friendly. Thank you guys for all your help and kindness! (For those curious, we walked out with the Serta I Series mattress)

Errors made on my order by my sleep expert and mattress was delayed for a few weeks. But we love…read morethe bed!

One of the best place I ever been to. Randy was super nice n friendly. He made a good deal for us…read morewith no hassle. I would definitely come back. Pricing : decent Style: you can always order from catalog so the style are very up to date Service: friendly and super nice. They don't pressure you into buying at all.

I wrote a review a couple of months ago regarding a recliner and how long it takes to receive a…read morepart to repair it.Well Brian the store manager was very nice and gave us a replacement chair.Overall Brian has been great.

LOVE the staff added with the prices !!! They where so helpful in helping me find the right decor…read morefor my new home. They also worked with my style and budget. I am waiting on my delivery and will let YELP viewers know the quality of the Furniture with the photos. EL RIO Furniture !!!! Thank you !!

Great staff, and the pricing for the furniture is great! I was also able to get same day delivery!read more

Wanted a unique sofa. They were able to order it and have it delivered. Easy transaction…read more Completely transparent and helpful. If you want all the bells and whistles of a salesperson, go somewhere else. But if you know what you want and are decisive, this is your place. We prefer the hands-free independent shopping experience. We don't like to play games with sales people and then be pursued via email and text. This is a great place to satisfy any customer who knows what they want. Thank you!

Wonderful sectional that I ordered in July arrived today. The delivery was incredibly professional…read moreand it was all done extremely well. Highly recommend Bova!

We had a great experience at Rug Town! We purchased three rugs, one for our pool table area, one…read morefor our master bedroom, and one for our daughter's room. The owner was extremely helpful in figuring out the right sizes and styles for each space and made the whole process easy. The rugs are great quality, and we got an amazing deal on all three. We had been visiting several big-box stores before coming here, and Rug Town was by far a better experience, better selection, and better value. Highly recommend checking them out if you're looking for a quality rug!

Great selection, very knowledgeable sales staff, great delivery and set up and removable of my old…read morerug. big shout out to MO. He's the guy!